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AVBOB Sales Team Leader
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1 year ago3390 views
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General Details
Description
Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day shift employees
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
https://www.ditto.jobs/job/gumtree/1754187620?source=gumtree
Id Subtitle 1092172647
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CallForce
Selling for 2+ years
Total Ads165
Active Ads165
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165Total Ads
329.56KTotal Views
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Who are we: An established and renowned media solutions group, leading the way in delivering innovative media advertising solutions to our valued clients. With a rich history and an eye towards the future, were looking for an exceptional leader to steer our sales efforts to new heights.
Who are we looking for: Are you a dynamic leader with a proven track record in media sales management? If so, we want you to lead our dedicated sales teams to even greater success. As the Head of Sales, you will play a pivotal role in shaping our future and expanding our reach.
What will you do:
Leadership and Mentorship: Lead, inspire, and mentor our sales teams to achieve exceptional results
Account Growth: Drive the expansion of active accounts across all regions, seizing new opportunities for growth
Sales Strategies: Develop and implement effective sales structures and strategies to maximize revenue and market presence
Forecasting: Provide accurate quarterly and annual sales forecasts to guide our business strategies
CRM Excellence: Champion CRM adoption and accuracy to streamline processes and enhance customer relationships
Sales Enablement: Collaborate closely with the Sales Enablement team to ensure our sales force is armed with the latest, most compelling sales collateral
Stakeholder Management: Cultivate and manage relationships with key stakeholders, both internal and external, to align our efforts with the broader organizational goals
What do you need:
Leadership Experience: A minimum of 5 years of successful experience leading sales teams
Media Advertising Expertise: Strong background in media advertising is essential, providing you with the industry knowledge to excel in this role
Radio Advertising Experience (Beneficial): Familiarity with radio advertising is a valuable asset that will set you apart
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Ready to Lead with Heart? Join Our client as Our Personal Lines Claims Team Leader!
Are you a compassionate and skilled leader in the insurance industry, ready to make a meaningful impact on peoples lives? Are you passionate about guiding a team to provide exceptional support during lifes unexpected twists and turns? If so, our client is searching for a dynamic Personal Lines Claims Team Leader to steer their team toward success!
About our client:
Theyre not just an insurance company; theyre guardians of peace of mind, champions of resilience, and partners in protection. Their commitment to their clients goes beyond policies; its about being there when they need them most.
The Role:
As a Personal Lines Claims Team Leader, youll play a pivotal role in their mission to provide exceptional support and peace of mind. Your responsibilities will include:
Leading and inspiring a team of claims professionals to deliver top-notch service. ? Managing and overseeing the claims process, ensuring efficiency and accuracy. ? Empathizing with policyholders during challenging times and finding solutions. ? Analyzing claims data to identify trends and improve processes. ???? Collaborating with cross-functional teams to enhance customer experience. ???? Fostering a culture of continuous improvement and growth within your team. ? Contributing to the strategic direction of their claims department.
What they Offer:
A Supportive Family: Be part of a tight-knit community that values collaboration, empathy, and growth.
Professional Development: Theyre invested in your success and offer opportunities for training and career advancement.
Impactful Work: Help policyholders regain their peace of mind and resilience during challenging times.
Requirements:
Experience in personal lines claims, with a deep understanding of insurance principles ,Exceptional leadership and interpersonal skills, with the ability to motivate and inspire. ? Strong analytical and problem-solving abilities. A passion for continuous improvement and innovation. Empathy and a genuine commitment to providing the best customer experience. Proficiency in claims management software and tools.
Why our client?
They believe in the power of compassion, innovation, and community. Theyre not just looking for a Personal Lines Claims Team Leader; theyre seeking a compassionate leader who embodies their values and is dedicated to making a difference.
Join our client in being a beacon of hope during lifes storms. Together, youll make a difference, one claim at a time!
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Responsibilities:
Knowledge of customer needs and ability to provide solutionsAnalyse sources of service failures, identify probable route causes and recommend solutions
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MatricDegree or similar qualification and/or experienceStrong communication skillsMinimum 5 - 7 years’ experience in customer services
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JOB PURPOSE
Responsible for the day to day operational management of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers, collaborating with key stakeholders across the business to deliver exceptional customer service across key customer touch-points, in line with our client’s sales and service strategy and risk appetite.
The role holder will have the responsibility of managing a centre of excellence, delivering industry leading customer service and exceptional colleague engagement.
ACCOUNTABILTIES & DELIVERABLES
Deliver annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetiteManage and support the delivery of the Contact Centre’s operational service strategyLead, develop and motivate Team Managers to encourage agents to deliver a best in class service across all stages of the customer journeyProvide strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potentialEffectively manage and develop the performance, talent and future capability of all direct reports and wider teamAccountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetiteOperate within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trendsDrive fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measuresWork with the Business to deliver new products, changes or initiatives impacting Customer ServiceEnsure the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and trainingDesigning and delivering reward and incentive schemes aligned to fair customer outcomesOwnership of first line operational risks and controlsDevelop strong working relationships with key internal and external stakeholders, to achieve business objectives
PERSON SPECIFICIATION
Proven leader and relationship manager across teams and in a matrix management organisationDetailed understanding and experience of Contact Centre ManagementStrong relationship & stakeholder management skills at a Senior Manager and Executive levelProject management skills in complex multi-functional projectsStrong influencing, negotiating & networking skillsExcellent management and interpersonal skillsAbility to think strategically but translate this into deliverable plans which ...
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*Reference: JHB005343-PC-Jh-1*
Our client in the Real Estate and Property industry is seeking an Outbound Call Centre Agent to work remotely
**Minimum requirements:
**
* Matric
* Min 2 years’ Outbound Call Centre Experience
* Own Laptop/Computer with Wi-Fi is essential
* Draw daily leads from HubSpot CRM System
* Contact property owners who are
potentially in the market to sell their property
or to create an opportunity to consider selling
their property to the company
*
Consultant: Poleen Cass - Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
R R6 000 plus Commission
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We are looking for good afrikaans speaking lady with matric to assist with teaching aftercare and help with there homework, from 2 till 6 everyday, Monday to Friday. Contact Sonette 0685275890 or principal Charlotte 079 775 7179.
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