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A private game reserve is looking for a Receptionist to join their team. This is a live-in position and preferably a young, single person who is available immediately and willing to relocate to the Ceres area.
Working as a Receptionist means that your focus is to ensure that the needs and requests of the guests are met, and that each guest has a memorable stay.
This position has the responsibility of dealing with guests on a daily basis.
The duties include guest handling as well as performing administration tasks. You are required to obtain reservation information, and offer valuable information to guests regarding accommodation, services and activities and will act as the communications hub of the lodge, distributing information without delay to the relevant people and departments.
Qualifications and skills:
• Grade 12 (essential)
• Good literacy & numeracy skills (essential)
• MS Office Suite proficiency & previous experience on a PMS system
• At least 2 years’ experience in a similar role
• Effective communication skills
Responsibility:Key focus areas:
• Guest Handling & Service
• Administrative Functions
Salary: RMarket Related
6d
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A private game reserve is looking for a Receptionist to join their team. This is a live-in position and preferably a young, single person who is available immediately and willing to relocate to the Ceres area.
Working as a Receptionist means that your focus is to ensure that the needs and requests of the guests are met, and that each guest has a memorable stay.
Qualifications and skills:
Grade 12 (essential)
Good literacy & numeracy skills (essential)
MS Office Suite proficiency (recommended) & previous experience on a PMS system
At least 2 years’ experience in a similar role
Effective communication skills
Additional information:
This is a live-in position in the Ceres Karoo
Only shortlisted candidates will be contacted
Key Performance Areas:
Reception
Greet the guests on arrival by making use of their surname
Register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
Allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid
Liaise or alert the ranger so that the guest’s luggage is taken to his room and the key issued
Rooming guests explaining all amenities in the room
Ensure all charges are posted and billing is correct prior to departure
Answer telephone professionally within 3 rings
Ensure messages are relayed to all HOD’s
Assist with Stock Take
Maintain cleanliness of reception desk as well as the curio shop
Ensure Welcome Cards are handwritten daily
Update Nationality Report daily
Assist guests with any queries or requests
UPSELL Activities offered at the Lodge
Adhoc
Ensure that the occupancy list is updated and copies given to the relevant department
Redirect all special enquiries to the Guest Relations Manager and General Manager
To perform any other associated and reasonable task that may be required from time to time
Standard Requirements
Maintain a neat, well-groomed appearance at all times
Wear a clean, ironed uniform and a name
Radio etiquette
Telephone etiquette
Respect his / her supervisor and be a good team player at all times
Responsibility:This position has the responsibility of dealing with guests on a daily basis.
The duties include guest handling as well as performing administration tasks. You are required to obtain reservation information, and offer valuable information to guests regarding accommodation, services and activities and will act as the communications hub of the lodge, distributing information without delay to the relevant people and departments.
Key focus areas:
Guest Handling & Service
Administrative Functions
6d
Ads in other locations
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Bookings
administrator wanted!!!!R9000.00Job
Requirements:·
Fluent in BOTH English and Afrikaans·
Organised, planned and a good knowledge of CPT·
Strong customer service and after sales skills·
Outgoing personality, not afraid to talk on the phone·
Able to take direction and report to management·
Computer literate - Excel, Word, Email & internet apps·
Clear criminal record·
Matric or higher educationDUTIES·
Make appointments for tracking technicians to meet target·
Planning and organising technicians schedules effectively·
Resolve and complete all customer service queries and agent
queries·
Complete client handover where needed·
Assist clients with the sale of tracking devices from
beginning to end·
Assistant to management·
Complete month end reports needed for management4
month contract possibility of extension
Send
your most updated CV to info@radioautosonic.biz
1min
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We are looking for a responsible Personal
Assistant to provide personalized secretarial and administrative support in a
well-organized and timely manner. You will work on a one-to-one basis on a variety
of tasks related to manager’s working life and communication. Preferably with
accounting / bookkeeping skills.Responsibilities
Act as
the point of contact between the manager and internal/external clientsScreen
and direct phone calls and distribute correspondenceHandle
requests and queries appropriatelyManage
diary and schedule meetings and appointmentsMake
travel arrangementsTake
dictation and minutesSource
office suppliesProduce
reports, presentations and briefsDevise
and maintain office filing system
Requirements and skills
Proven
work experience as a Personal AssistantKnowledge
of office management systems and proceduresMS
Office and English proficiencyOutstanding
organisational and time management skillsUp-to-date
with latest office gadgets and applicationsAbility
to multitask and prioritize daily workloadExcellent
verbal and written communications skillsDiscretion
and confidentialityTertiary
Education: accounting degree preferable PA
diploma or certification would be considered an advantageDrivers
licence
Please email your application, CV, certificates,
and expected remuneration to: management@simunyehealthcare.com
Should you not be contacted within one week,
your application is not successful
3h
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A Car Rental Company based in Paarden Eiland is looking for 2 x Frontline Customer Service AgentsAdminister all vehicle collections and returns on Ensuring vehicle availability and quality as per outgoing listAdministrationReturnsWe are looking for young, energetic people who will fit into our work environment.A drivers license is a requirement. If you think you have what it takes, please send us your CV to leandri@rentacheapie.co.za
1h
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The following education, experience and and langauge skills:B.Com-degree or Post Graduate Diploma in Financial Planning;FAIS Accredited (NQF Level 7 or higher);RE5;CFP;At least 7 years experience in the Employee Benefits industry in a consultancy role;Excellent writing skills;Verbal and written communication in English and Afrikaans, at all levels;will enable you to:Duties:Financial:Maintain existing client base.Ensure services offered to clients are cost-effective and profitable.Identify new business opportunities and the decision makers within the client organization and partner with the new business manager on these opportunities to ensure success.Promote cross-selling initiatives within the Group.Identify growth, new business, and cross-selling opportunities within the existing client base.Manage costs within your control, including costs relating to travel, accommodation, telephone, and printing.Notify and get approval from Principal Consultant and the Finance Department for expenses to be incurred.Notify the Principal Consultant and the compliance officer on errors/omissions that may lead to company being held accountable.Administration:Monitor and report on new business, operations, and profitability.Liaise with EFBC management to address any issues.Implement management decisions, ensure roll-out, and that decisions are actioned.Relationship Management:Build and maintain strong relationships with decision-makers and primary client contacts at multiple levels.Identify prospects and build relationships with prospects decision-makers.Build and maintain strong relationships with staff of other divisions within the Group.Build key relationships with all service providers (i.e. administrators, insurers, individual advisors, etc.), distribution partners, and target market.Clients and consulting:Proactively manage client expectations, maintain strong relationships, and remain client focused at all times.Prepare and present proposals to a clients current retirement fund and/or risk benefits that could affect them as an employer as well as their employees.Provide advice to the Trustees and/or Employer pertaining to benefits, legislation, and pending changes that could impact the retirement fund and/or group risk scheme.Proposals and advice to be peer-reviewed by a Principal Consultant or Head of Consulting.Ensure that the clients retirement fund and group risk arrangements remain competitive, cost-effective, and appropriate for the client and the profile of employees.Negotiate on behalf of Trustees/Employers/Members with service providers.Plan and implement member sessions with the allocated Wealth Advisor.Monitor and ensure the resolution of client queries.Compile reports i.e. trustee reports, market review feedback, etc.Achieve agreed new business targets.Compliance to Internal ProcessesActively share information with other team members regarding successes, issues, trends, and ideas.Develop strong relationships with all internal colleagues and ext
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDQ2MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780211&xid=1109_184461
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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.
ENVIRONMENT:
A leading Specialist Fund Administrator seeks the expertise of a meticulous, critically thinking & highly driven Int-Senior Business Analyst to join its Client Solutions division. Your core role will be to define specifications for process and system enhancements, production support items and normal SDLC BA responsibilities, including systems testing. The role includes a component of production support. You will require a BA Diploma or higher or other relevant tertiary qualification or be studying towards one, a minimum of 5 years’ formal BA and Process Analysis, 3 years’ experience in Unit Trust and LISP (Discretionary and Life and Retirement Products) administration, at least 3 years’ Software Testing, SQL skills & the full MS Office Suite including Advanced Excel and Visio or equivalent, a solid understanding of End-to-end administration processes and experience in the full range of Business Analysis competencies (BABOK).
DUTIES:
* Root-cause analysis and resolution of production support issues within agreed service level agreement (SLA).
* Requirements definition for process and system enhancements, Business as Usual (BAU) changes and production support items.
* Be involved in system’s testing of both fixes and enhancements.
* Improve structures and processes within which the Client Solutions team operates.
REQUIREMENTS:
*Qualifications –*
* Business Analysis qualification (Diploma or higher).
* Relevant tertiary qualification or studying towards one.
*Experience/Skills –*
* At least 5 years of formal Business and Process Analysis experience.
* At least 3 years’ experience in Unit Trust and LISP (Discretionary and Life and Retirement Products) administration.
* Exceptional client services.
* Experience of full Microsoft Office Suite, including Advanced Excel and Visio or equivalent.
* SQL experience.
* Experience in the full range of Business Analysis competencies (BABOK).
* Good understanding of the End-to-end administration processes.
* Experience in process improvements and process definition.
* Proven track record of driving and implementing improvements.
* Software Testing (at least 3 years’ experience as part of the BA competency).
*Advantageous –*
* Flexcube
* Bizagi
* Digiata
ATTRIBUTES:
* Proven analytical and critical thinking skills.
* Keen attention to detail, passionate about.
* Proactive, self-managed, a sense of urgency and outcomes driven.
* Positive and Professional, with excellent communication and stakeholder management skills.
* Unquestionable integrity.
*While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.*
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. *Only
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNzU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268900&xid=1555_71755
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You are a professional Business Analyst with strong interpersonal skills and are fluent in “tech” talk to effectively communicate and translate client and business requirements into usable technical solutions.You have stickability when it comes to embarking on a steep learning curve in order to fully understand the DataOrbis technology stack, processes and service offerings.You are skilled in executing business analysis tasks and completing the required specification documentation in order to ensure that new development projects and relevant project enhancements are delivered on time and according to user requirements. You have strong business process and best practice knowledge as relates to application development and design. Where required, you can be counted on to drive testing through the various test cycles and will be responsible for creating and facilitating testing plans, test cases and running user acceptance sessions. You have strong attention to detail and are able to put together reader friendly digital “user guides” ensuring that all and sundry have the know-how for the successful usage of application enhancements.You are proactive and tenacious and are happiest when assisting, gathering, analysing and validating business requirements in the execution of Business Analysis tasks.You are interpersonally skilled and a strong administrator who loves data and are comfortable in collaborating, engaging with and building rapport with various development teams and both internal and external application users as required. You possess a technical mindset and understanding of our DataOrbis clients wants and needs, and you can easily identify opportunities for efficiency, ensuring that the client recognizes the value being added to their business by our service offering.You enjoy working within a team-based environment are confident in your communication to effectively manage both up and down, communicating continuously, and ensuring that all involved are aware of timelines and deliverables as per the client’s requirements.You will be part of a Project Office and will report directly to the Project Manager. You will work directly with the DataOrbis Project Office, and closely with the Growth, Commercial, Custom teams, International Data Office in ensuring the development and delivery of technical solutions according to the business and client’s needs.Responsibilities include: Understanding the needs of multiple stakeholders by professionally engaging with internal team members and external stakeholders within the client’s organisation’s through the running of requirement gathering sessions.Effectively understand business requirements and translate these into usable technical solutions.Developing and maintaining functional specification documents for internal and external projects and relevant
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE5MTM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268784&xid=1320_19137
2y
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We are looking to recruit a Category Assistant to manage development projects and provide status updates to Private Label as well as to support the Portfolio Manager and Technical Manager with all duties relating to Private Label and Special Occasions.
*Job Objectives*
* To plan, execute and monitor development projects (packaging redesigns) on behalf of the NPD Buyer, through coordinating and engaging with key stakeholders (NPD Buyer, Category Manager, Technologist and BTB) to ensure successful on time delivery.
* To brief and develop packaging redesigns in line with Brand strategy and to provide regular status updates on these projects.
* To store and label all supplier NPD, benchmark and competitors samples to ensure accessibility when needed.
* To assist Portfolio Manager and Technical Manager on all ad-hoc administrative duties, such as meeting scheduling, courier management, assistance with board report, filing, pulling reports, sales analysis, sample tracking and arranging bi-monthly meetings including the agenda and meeting minutes.
* To assist in all duties related to the planning and execution of Christmas presentations to the Operating Board and media, including monitoring timeline, arranging venue, sourcing samples from Category and ensuring payment is made to all vendors.
* To assist with all duties related to analysing and compiling competitor reviews for each Special Occasion (Valentine’s Day, Easter, Mother’s Day, Father’s Day, Halloween and Christmas).
* To assist the Packaging and Research Coordinator with tasks required to compile and communicate the Inside Scoop.
* To assist the Portfolio Manager and Private Label Executive with drawing reports for Monday Scorecard meetings, including sales and promotional performance analysis.
* To assist NPD Buyers in all administrative duties relating to RAG approval, such as sample tracking and courier process.
* To ensure Private Label business reporting and business perception is upheld through quarterly Private label flagging to ensure SKUs are classified correctly; Private Label cabinet show cases latest launches (foyer, MD and CEO office); Good to Great Communication (assist with presentation and co-ordinate samples required).
*Job Experience:*
* Essential: 1-3 years Retail experience
*Education:*
* Essential: Matric
* Essential: Retail Business Management/equivalent
*Job Related Skills:*
* PC Literacy (Microsoft office suite, Internet, Outlook)
* Analytical skills
* Numerical acumen
* Communication skills
* Creative skills
* Planning and organising
* Presentation skills
* Interpersonal skills
* Research skills
*Competency Requirements:*
* Working with People
* Planning and Organising
* Following Instructions and Procedures
* Relating and Networking
* Writing and Reporting
*Job Experience:*
* Essential: 1-3 years Retail experience
*Education:*
* Essential: Matric
* Essential: Retail Business Management/equivalent
*Job Related Skills:*
* PC Literacy (Microsoft office suite, I
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU3MDA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245408&xid=1555_57004
2y
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Key ResponsibilitiesAdministration linked to Account being managed: Price files, validation reports, raw material supply & pricing, sales tracking, order fill monitoring, loading new launches, weekly and monthly reporting, PIRs, redundant stock.Product costings, working with NPD and customer to achieve desired products and price points.Imports / Exports proficiency, working with foreign suppliers, foreign exchange, buying at best rates.Verifying costings against SYSPRO, once loaded and actioning correctionsAnalyzing sales and margin performance. Continually reviewing Sales performance to ensure max. opportunities are attained in growing the business & identifying profit improvement initiatives.Teamwork and communication with relevant matrix teams across site.Bi-Annual price reviews and negotiations(Information gathering and Interrogation)Customer relationships & service: Presenting and negotiating pricing and promotions.Annual Budgeting: Compiling and setting up Sales Budget for the Site and trackers to monitor performance weekly, Mthly, Biannually and Full Year performance.Market analysis: Trends, comparative pricing, identifying gaps and opportunitiesCategory management, all encompassing to drive sales growth and relationships with customer and suppliers.Project management: ensuring you meet the critical paths set.Driving Current and New business opportunities to grow the businessTeamwork, Team playerKey Skills Self starterAble to articulate and communicate effectivelyFast learnerEnergetic and curiousNumerical and AnalyticalAttention to detail / ClericalNegotiation skillsTeam playerPeople skillsTime management skillsPassion and interest in foodHigh level of accountability QualificationsMin 3-5 years in a similar roleDegree: Bcom/ Food Science/ BTech Cost & Management accounting or similarImports/ Exports experience and knowledgeMicrosoft office proficiency
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg1OTc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216929&xid=1109_85977
2y
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CAD Engineer - Cape TownIntroductionVery successful Engineer Firm needs a Engineer that focus on drawing approval and data management. Must have a Engineering degree and managed a drawing officeDuties & ResponsibilitiesYou will be working with our Customers to assist with the approval process of their designs and drawings with a focus on data integrity and manufacturability, whilst ensuring the maximum levels of Customer satisfaction.You will provide our Customers the highest quality support within the scope provided by the client with regards to the CAD Approval and checking and reporting on the modelling and drawing techniques used by the CAD users.You will actively contribute to the creation and delivery of content and the management of content creation of the customers’ CAD and drawing standards to ensure effective and efficient drawing and modeling practices.You will assist with user training and assistance during implementation and day to day operation of Product Data Management solutions and customization of established systems in order to ensure that the users work within the provided standards.You may also be asked to provide training, online, at our premises or on site.Training the customers on the use and administration of SOLIDWORKS PDM products.Any additional duties / tasks as required by your manager.Desired Experience & QualificationDegree in Mechanical or Mechatronic Engineering.CSWP/CSWE (Not mandatory but beneficial).Managed a drawing office and its draughtsman.ECSA Professional Registration or Candidate registration (Not mandatory but beneficial).Knowledge & ExperienceKnowledge of CAD, preferably SOLIDWORKS but not limited to.Experience in a data management system, preferably SOLIDWORKS PDM but not limited to.Exposure to a manufacturing environment.3 – 5 Years engineering experience.Simulation experience (Not mandatory but beneficial).Basic- PC Hardware Concepts, Technology, and Installation.Basic - PC Troubleshooting.Strong knowledge of manufacturing processes and drawing approvals.Strong knowledge in best modelling techniques and attention to detail while enforcing the high standards for the client.Experience drawing in SOLIDWORKS.Personal AttributesStrong problem solving and analytical skills.Attention to detail and data administration for checking drawings and their properties prior to approval.Show pride in your work and upholding high work standards and ethics.You will possess excellent communication skills, verbal and written and be a good listener.Capable of working independently and in a team.Adhere to the company’s values.Package & RemunerationR25000-R70000 depending on experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxMTc5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193214&xid=1266_51179
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experi...Job Reference #: 202640
6d
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
• S...Job Reference #: 202417
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
•...Job Reference #: 202414
6d
1
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Our client specialises in consultancy and software solutions for asset and workforce management. Their mobile software simplifies complex situations for organisations with dispersed assets. They serve diverse industries, including notable clients with the likes of the Department of Energy and Eskom South Africa. They are looking for a Product Owner to join their dynamic team.
Job Description:
The Product Owner will be crucial in understanding user needs and market trends to develop the right product features. Focus will be on driving revenue growth by implementing strategies to maximise profitability across their services. This role reports to the CEO and is based at their offices in Stellenbosch.
Job Responsibilities:
• Work closely with UI/UX teams to ensure a seamless and engaging user experience that encourages user retention
• Engage with the testing team to ensure that the product is optimised for monetization
• Identify potential service providers, establish contact, and persuade them to collaborate with the Application platform
• Foster and sustain meaningful relationships with existing partners to ensure satisfaction and optimal use of the platform
• Collaborate with cross functional teams, including developers, UI/UX designers and marketing to define and prioritize features that optimize revenue generation
• Ensure all features realised and approved by the Product Committee maintain a positive user experience
• Conduct market research and user feedback analysis to inform feature decisions
• Collaborate closely with the digital marketing team and agencies to refine strategies and campaigns to bolster sales
• Provide feedback and requirements to the development team to enhance the platforms features and user experience with an aim to boost sales
• Develop and execute a comprehensive monetization strategy for the mobile app, aligning with the overall business goals and user experience
• Stay informed about industry trends, competitor strategies and emerging technologies to drive continuous improvement
• Utilise data analytics tools to monitor sales performance, adjusting strategies based on insights
• Regularly report on achievements, challenges, and areas of opportunity Skills:
• Demonstrated expertise in market research, sales, negotiation, and closing
• Proficiency in CRM software, data analytics tools, and digital marketing strategies
• Excellent verbal and written communication capabilities
• Ability to work autonomously and collaboratively
• Acquaintance with recent e-commerce trends and practices Qualifications and Requirements:
• Bachelors degree in Business Administration, Marketing, or a related field
• Masters degree advantageous.
• Bachelors in computer science advantageous
• Minimum of 5 years experience in business development, sales, or a related role with a focus on product management
• Demonstrated experience in the specified service sectors
• Experience in an e-commerce app space Sal...Job Reference #: 202596
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In partnership with a Global Specialist Cyclist Insurer solutions company, we are looking for an energetic and motivated Sales Agent to join their team based in Stellenbosch. The purpose of this role is driving sales through telephonically closing sales and upselling insurance packages. A family orientated environment with a group collective of achieving sales targets.
Responsibilities:
• Policy Sales: Following up on quote requests, taking inbound calls, and assisting customers to take out policies or add additional coverage to their existing policies
• Reporting and Administration: Ensuring all internal and external processes are followed, allowing for accurate reporting, and meeting internal and partner requirements Requirements:
• Grade 12 (minimum)
• Must have your own transport
• Must have a Neutral Accent - fluent in English as this is for a International campaign
• Practical experience in sales / upselling (advantageous)
• Be active and enjoy a fast-paced environment where they can think on their feet
• Enjoy speaking over the phone and building relationships with clients
• Be a team player
• Love learning, chasing targets, and problem-solving
• Be able to listen well to match the best products with clients individual needs
• Full training is provided Remuneration Benefits:
• Market Related (depending on experience)
• Shift allowance
• Commission earnings based on monthly sales and conversion rate
• Hybrid working environment 3 days in office and 2 days work from home Working hours:
• Early shift: 12:00am to 08:00am
• Late shift: 02:00am to 10:00am Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202603 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202603
6d
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202421
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202420
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• ...Job Reference #: 202419
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202418
6d
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