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Mechanical
Service & Repair Center in Montague Gardens.Business
Scope: We install, service and repair truck refrigeration and bus air
conditioning systems.We
also have a call-out service which covers breakdowns.Experienced
and trainee technicians required.Requirements:
Must be willing to work overtime.Own
transport.Must
have a valid driver’s license & tools.Must
be proficient in English. No criminal record.Email CV accounts@cooltranz.co.za
Blouberg
Results for training for call centre in "training for call centre" in Jobs in Western Cape in Western Cape
1
CALL CENTRE SALES AGENTS NEEDED!Locations: Western Cape Bellville | Durban Windermere | Pretoria Lynnwood Ridge & Waterkloof Ridge | Centurion Hennopspark Salary: R3,500 + CommissionDo you have the gift of conversation and a passion for sales?Our client is seeking enthusiastic Sales Agents to join their expanding call centre teams. If youre motivated, dependable, and ready to engage with customers, this could be the perfect opportunity for you!Requirements:Prior sales or call centre experience (beneficial)SA ID or valid work permitReliable transportStrong sales instincts & closing abilityDriven, accountable, and target-focusedWhats in it for You:Full training providedAll leads are supplied no fieldworkExcellent commission and earning potential
https://www.jobplacements.com/Jobs/C/Call-Centre-Sales-Agents-Western-Cape-Bellville-1258651-Job-Search-2-3-2026-8-36-26-AM.asp?sid=gumtree
7h
Job Placements
6
Location: BrackenfellPosition: Permanent | Shift-basedRemuneration: R5000 plus commission*________________________________________⚠️ PLEASE READ CAREFULLY BEFORE APPLYINGThis role is not suitable for everyone. It operates in a highly structured, rules-driven call centre environment with strict compliance, monitoring, and performance requirements.Apply only if you meet all the conditions below.________________________________________This role requires you to:• Work 3 Saturdays per month (6 hours)• Attend mandatory training with full attendance and punctuality• Follow scripts, legal wording, and procedures exactly• Handle difficult and sometimes confrontational calls professionally• Be monitored, assessed, and coached continuously________________________________________Minimum Non-Negotiable Requirements✔ Grade 12 (Matric)✔ Clear criminal record✔ Fluent spoken English✔ Basic computer literacy✔ Available to start training immediately✔ Reliable transport and ability to attend work and training consistently✔ Willing to work Saturdays as requiredPrevious call centre experience is advantageous but not required________________________________________This role is NOT suitable if you:✘ Cannot work Saturdays✘ Struggle with punctuality or attendance✘ Dislike rules, scripts, or being monitored✘ Are currently waiting on outcomes from other job offers✘ Are looking for temporary or short-term work________________________________________Recruitment ProcessShortlisted applicants will be required to:• Complete a mandatory pre-interview questionnaire• Provide consent for background, credit, and criminal checks• Participate in structured assessmentsIncomplete or unsuitable applications will not be considered.________________________________________How to ApplySubmit your CV with accurate contact details.If shortlisted, you will receive a link to the pre-interview questionnaire.
5d
BrackenfellSavedSave
We are looking for eager candidates who are not comfortable with sales or has no experience. We provide basic call centre training and you receive a certification of completion.We train you in learning all the fundamentals and this is perfect for if you need to apply for a job and you don't have training we will provide you with the training to put on your CV for you to get the job you want . We also place you if there is availability. Send an email to director.elitemarketing@outlook.com
16d
Other1
SavedSave
Call Centre AgentArea; Cape TownSalary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is providedOur client is seeking a well groomed and well spoken Call Centre Agent located in the Cape Town area to join their growing team. This candidate must have a very good telephonic ettiqutte and be target driven and money hungry.Candidates must be willing to cold call - Leads are provided Minimum Requirements Reliable transport to and from work1 year sales experience1 year customer service experiencePrevious call centre experience would be a advantageGood command of the English language Ability to speak diffrent languages would be a advantageTarget driven and money hungry
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Cape-Town-1265338-Job-Search-2-24-2026-3-14-28-AM.asp?sid=gumtree
6d
Job Placements
1
Debt Collection Call Centre SupervisorDurbanville, Western Cape Permanent PositionA well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.Key ResponsibilitiesManage, motivate, and develop a team of debt collection agentsDrive daily, weekly, and monthly recovery targetsMonitor call quality, productivity, and performance metricsConduct coaching sessions and performance reviewsHandle escalated debtor queries and complex negotiationsOversee recruitment, onboarding, and training of new agentsEnsure compliance with the NCA, POPIA, and Debt Collectors ActPrepare and analyse performance and recovery reports Minimum RequirementsMatric (Grade 12) essential5+ years call centre experienceMinimum 23 years supervisory experience in debt collectionsStrong knowledge of collections processes and relevant legislationExcellent leadership, communication, and negotiation skillsStrong reporting and analytical ability What We OfferMarket-related basic salaryAttractive commission structureMedical Aid contributionProvident FundPerformance-driven environmentOpportunity for growth and developmentRemunerationBasic Salary: R22,000 R25,000 per plus benefits
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Supervisor-1266480-Job-Search-2-26-2026-9-23-24-AM.asp?sid=gumtree
4d
Job Placements
1
SavedSave
Tele-Sales Consultant – Job Description (R7000)A Tele-Sales Consultant is responsible for generating sales, building relationships with clients, and promoting company products or services through phone-based communication. The role focuses on converting leads into active customers while delivering excellent service and maintaining a professional brand image.Key ResponsibilitiesMake outbound calls to prospective and existing clients.Present and promote products/services clearly and confidently.Follow a structured sales script and adapt to client needs.Identify customer requirements and recommend suitable solutions.Maintain accurate records of calls, leads, and sales in the CRM system.Achieve daily, weekly, and monthly sales targets.Handle customer objections, questions, and concerns effectively.Build and maintain long-term customer relationships.Upsell or cross-sell additional products where possible.Follow company processes, compliance guidelines, and quality standards.Attend sales meetings, product training, and team briefings.Required Skills & CompetenciesStrong communication and interpersonal skills.Excellent telephone etiquette and confidence in speaking.Ability to handle pressure and meet targets.Good negotiation and objection-handling ability.Basic computer literacy (email, CRM, data entry).Positive attitude, resilience, and self-motivation.Sales-driven mindset.QualificationsMatric (Grade 12) or equivalent.Previous tele-sales or call-centre sales experience is an advantage.Product training will be provided.Please email gasant@teleperformers.co.za
13h
City Centre1
Debt Collection Call Centre SupervisorDurbanville, Western Cape Permanent PositionA well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.Key ResponsibilitiesManage, motivate, and develop a team of debt collection agentsDrive daily, weekly, and monthly recovery targetsMonitor call quality, productivity, and performance metricsConduct coaching sessions and performance reviewsHandle escalated debtor queries and complex negotiationsOversee recruitment, onboarding, and training of new agentsEnsure compliance with the NCA, POPIA, and Debt Collectors ActPrepare and analyse performance and recovery reports Minimum RequirementsMatric (Grade 12) essential5+ years call centre experienceMinimum 23 years supervisory experience in debt collectionsStrong knowledge of collections processes and relevant legislationExcellent leadership, communication, and negotiation skillsStrong reporting and analytical ability What We OfferMarket-related basic salaryAttractive commission structureMedical Aid contributionProvident FundPerformance-driven environmentOpportunity for growth and developmentRemunerationBasic Salary: R22,000 R25,000 per plus benefits
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Supervisor-1266481-Job-Search-2-26-2026-9-23-42-AM.asp?sid=gumtree
4d
Job Placements
1
Debt Collection Call Centre SupervisorDurbanville, Western Cape Permanent PositionA well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.Key ResponsibilitiesManage, motivate, and develop a team of debt collection agentsDrive daily, weekly, and monthly recovery targetsMonitor call quality, productivity, and performance metricsConduct coaching sessions and performance reviewsHandle escalated debtor queries and complex negotiationsOversee recruitment, onboarding, and training of new agentsEnsure compliance with the NCA, POPIA, and Debt Collectors ActPrepare and analyse performance and recovery reports Minimum RequirementsMatric (Grade 12) essential5+ years call centre experienceMinimum 23 years supervisory experience in debt collectionsStrong knowledge of collections processes and relevant legislationExcellent leadership, communication, and negotiation skillsStrong reporting and analytical ability What We OfferMarket-related basic salaryAttractive commission structureMedical Aid contributionProvident FundPerformance-driven environmentOpportunity for growth and developmentRemunerationBasic Salary: R22,000 R25,000 per plus benefits
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Supervisor-1266482-Job-Search-2-26-2026-9-24-06-AM.asp?sid=gumtree
4d
Job Placements
1
SavedSave
Description:Handle inbound and outbound client calls in a professional mannerAssist customers with policy queries, product information, and cover explanationsProcess policy changes, cancellations, and updates on CRM systemsFollow up on outstanding documents and client requestsCapture accurate client details and maintain customer recordsProvide quotes (if licensed/qualified) and generate leads for sales teamsMeet daily productivity and quality targetsResolve customer issues and escalate when necessaryRequirements:Grade 12 / MatricMinimum 1â??2 years Call Centre or Customer Service experience (insurance experience an advantage)Excellent communication skills â?? verbal & writtenComputer literate with strong typing & CRM system skillsAbility to work under pressure and handle high call volumesPatient, client-centred and professional phone etiquetteWorking Hours:Monday to Friday 7h30 â?? 17h00Every 2nd Saturday â?? 8h30 â?? 13h30Training providedPlease note only candidates that meet the minimum requirements will be considered.  Please follow our website and social media channels to be the first to know when our clients have new vacancies!
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1236136-Job-Search-02-19-2026-00-00-00-AM.asp?sid=gumtree
11d
Job Placements
SavedSave
WE’RE HIRING: COMMISSION-BASED REMOTE AGENTS (NATIONWIDE)Melo Eve, a credit clearance company, is looking for driven remote agents across South Africa. Commission-based opportunity – earn based on your performance.What you get:·Work remotely from anywhere in SA·Flexible working hours·Training and ongoing support·Unlimited earning potentialRequirements:·Laptop·Reliable Wi-Fi / internet connection·Good communication skills·Self-motivated and target-drivenIf you’re ready to earn and help clients improve their credit profiles: Contact Maria on 081 322 6462
13d
Other1
Fancourt, South Africas premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. We are now accepting applications for a Manager of our Sports & Leisure Centre at Fancourt someone who has drive and passion for the industry, with the ability to work under pressure and stay calm in difficult situations. We consider the following as essential: Qualifications & Experience: Grade 12 or equivalent;A Sports / Club Management Diploma will be an added advantage;A valid drivers license will be an added advantage;A minimum of 3 years experience working in a 5-star hotel & resort gym / sports / golf club environment at a supervisor or manager level;Understanding of childrens activities, golf, cycling, hiking, tennis, and various other sporting codes on offer at Fancourt;General knowledge of local authority and government regulations pertaining to employee and public health and safety;MS Office (Excel, Word, Outlook, PowerPoint) skills and experience on ERP systems.Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time): Ensure the successful planning and execution of new, innovative guest and member activities as part of the leisure offering that will generate revenue and continue to draw participation;Participate in the planning, and ensure successful preparation and rollout of exiting, appropriate, and balanced season / festive activities;Ensure marketing & communication initiatives are successfully rolled out to ensure maximum exposure and awareness of leisure centre and leisure centre activities / offerings;Research and implement latest trends relevant to the leisure offering on the resort incorporate appropriate information into the leisure offering to ensure the leisure centre and golf academy are meeting and exceeding guest and member expectations;Ensure that all facilities are maintained to set legal and industry standards;Co-ordinate daily Sports & Leisure, and Kids Club operations;Maximize profitability and efficiencies of the sports & leisure department and making sure it tracks against the targets and budgets;Recruit, train and develop staff;General staff management and performance management;General administrative duties including stock takes and ordering of stock for the department and pool & pool loungersEnsure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety if leisure offerings;Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor repor
https://www.executiveplacements.com/Jobs/M/Manager-of-Sports--Leisure-Centre-at-Fancourt-1195373-Job-Search-06-18-2025-04-25-00-AM.asp?sid=gumtree
8mo
Executive Placements
1
SavedSave
Mechanical
Service & Repair Center in Montague Gardens.Business
Scope: We install, service and repair truck refrigeration and bus air
conditioning systems.We
also have a call-out service which covers breakdowns.Experienced
and trainee technicians required.Requirements:
Must be willing to work overtime.Own
transport.Must
have a valid driver’s license & tools.Must
be proficient in English. No criminal record.Email CV accounts@cooltranz.co.za
18d
Blouberg1
SavedSave
You might be a fit if:You like owning relationships, not hiding behind tickets.You enjoy solving real problems for real businesses.You want to build commercial skills inside a fast-growing tech company.If that sounds like you, keep reading. We Help Recruitment Teams WinDitto Hire powers ambitious recruitment businesses across South Africa.We help them source smarter, engage better, and place faster. One system. One flow.As we grow, we’re looking for someone who wants to sit at the centre of our client relationships.Not just answering queries. Owning accounts, driving value, and making clients better. What You’ll DoOwn a portfolio of recruitment clientsBe their primary contact inside DittoBuild strong working relationships with consultants and directorsEnsure they’re confident, supported, and getting real resultsSolve problems properlyManage queries via ticketing, email, and callsDiagnose issues clearly and resolve them fastWork with product and engineering when neededFollow through. Every time.Train and enableOnboard new clientsRun structured training sessionsHelp teams use Ditto better, not just use itProtect and grow accountsSpot risks earlyIdentify optimisation or upsell opportunitieshttps://www.jobplacements.com/Jobs/C/Client-Success--Account-Executive-1263772-Job-Search-02-18-2026-07-00-15-AM.asp?sid=gumtree
12d
Job Placements
1
SavedSave
Community-based substance misuse rehab centre requires young, energetic, people’s person manager. Preference will be given to someone who understands the rehabilitation industry, has a good referenced track record. Recovering addict with minimum 5 years clean time welcome to apply. Driver’s license is compulsory. Admin skills essential. Basic computer skills required. Good communication. Accommodation is provided (live on site is required).Ideal for a single / divorced person. Only persons between 30 & 40 years of age may apply. Males only to apply. The suitable candidate could start immediately. An opportunity will be given to a person who is willing to be trained with the appropriate skills. Maximum 3 page CV to be emailedEmail: thebrowersgroup@gmail.comNO PHONE CALLS OR WHATSAPP MESSAGES WILL BE RESPONDED TO.
19d
Athlone1
SavedSave
PURPOSE OF JOB To identify and promote opportunities to generate revenue from Non-gross lettable areas across the entire portfolio. KEY PERFORMANCE AREAS Responsible for NON-GLA Income (except for NON-GLA Promo Income managed by centre managers) across the portfolio.Responsible for identifying revenueResponsible for marketing, selling and coordinating exhibition courts, kiosks spaces, advertising spaces (including print and digital media).Revenue opportunities include but not limited to kiosks, exhibitions spaces, façade and pylon advertising, escalator, booms and lift branding, advertising frames, digital screens, refuse bins (internal and external) and parking advertising.Carry out full audit of the properties and identify alternative revenueRealising targets as established in each financial year’s approved budget, and, set and reviewtargets of identified revenue opportunities not budgeted for.Manage and develop NON-GLA bundleKeep abreast with market research to retain competitivePresent, obtain costs for and implement new revenueStay up to date with industry technology and trends and innovativeManage NON-GLA income contracts andManage NON-GLA income payments andEnsure correct allocation of payments together with accountingTrack targets, income and correspondingLiaise with key-stakeholders, centre mangers, marketing team, property managers and supportWeekly and monthly NON-GLA reporting in format prescribed from time to time by either Line or Senior Management.Build relationships with key suppliers, partners and serviceEnsure brand exposure is fitting to each specificEnsure that all rules and regulations regarding advertising are adheredResponsible for directs sales, including targeting specific brands and coldDuties include daily targeting and advertising of available advertisingResponsible for NON-GLAResponsible for advertising brand exposureTenant interaction pertaining to NON-GLA advertising andTake ownership of work, be responsible for performance relating to your goals &Ad-hoc AdminAttention to detail must beWill be required to travel on occasion and attend to promotional/exhibition activities whereAd-hoc assisting with cold calling, training, sourcing of pop-upAssist in with leasing and special projects as directed and assigned from time to timeQUALIFICATIONS, COMPETENCIES AND SKILLS Minimum of Grade 12Bachelor’s degree in marketing Property or equivalent (Advantageous)Minimum of 3 years’ experience in similarPassion for retail and marketingProficient in Microsoft Word, Excel, OfficeExcellen
https://www.jobplacements.com/Jobs/E/EXHIBITIONS--PROMOTIONS-MANAGER-1266279-Job-Search-02-26-2026-01-00-15-AM.asp?sid=gumtree
4d
Job Placements
1
SavedSave
Sales Support Lead ResearcherReports to: Fire/EMS Division Director (Business Development / Sales Support)About the client: Our client is a leading provider of intelligent transportation system (ITS) solutions, focused on making roads across the United States safer, more efficient, and more connected. Their products include innovative hardware and software technologies — such as the Glance® SaaS platform — that help cities and transportation agencies improve mobility, reduce response times, and enhance roadway safety through smarter infrastructure. Headquartered in Atlanta, Georgia, with offices in Cape Town, South Africa, and India, they work across continents to deliver real-world impact through connected vehicle technology, smart traffic management, and advanced emergency response systems.Role Summary:This role exists to uncover qualified leads and save sales representatives significant time by gathering accurate, cold-call-ready prospect intelligence. This will include department contact details, verified decision maker names/titles, and supporting context. This is so sales representatives can focus on outreach, appointments, and demonstrations rather than research.Our client is seeking a naturally curious, detail-driven “treasure hunter” to validate high-quality prospect leads in the public safety market, specifically Fire, EMS, and Law Enforcementagencies that may benefit from our client’s Glance Emergency Vehicle Preemption.This Lead Support Specialist will need to use purpose-built ChatGPT prospecting tools, along with public sources (e.g. LinkedIn, municipal/county directories, official agency sites, local news, Facebook, and other social media) to confirm accuracy and produce lead packets that a Fire/EMS Product Representative can immediately convert into effective outbound calls.This position will require more overlap with US times, likely 10 AM to 7 PM. Key Responsibilities: Lead Discovery & Prospecting (Fire/EMS/Law Enforcement)Identify and prioritize target agencies across Fire, EMS, and Law Enforcement, and related government stakeholders.Build and maintain a steady pipeline of new prospects aligned to Fire/EMS Sales Representative territoriesUncover hidden opportunities by connecting the dots across jurisdictions, mutual aid regions, dispatch centers, and municipal/county structuresDecision Maker & Influencer IdentificationFire Chief, Deputy/Assistant Chief, Battalion Chief, Operations Chief, Training, Fleet Logistics, CommunicationsEMS Director/Chief, Operations, Fleet, Training, CommunicationsPolice Chief, Deputy Chief, Operations and Patrol leadership, Fleet LogisticsCity and/or Co
https://www.jobplacements.com/Jobs/S/Sales-Support-Lead-Researcher-1267146-Job-Search-03-01-2026-23-00-14-PM.asp?sid=gumtree
7h
Job Placements
1
SavedSave
Project Coordinator The Project Coordinator supports the planning, execution, and delivery of BPO projects and client campaigns. This role ensures timelines, resources, reporting, and communication streams are effectively coordinated across internal teams and clients. The Project Coordinator plays a key role in keeping projects on track, maintaining documentation, and supporting operational readiness. Key ResponsibilitiesProject & Campaign CoordinationSupport end-to-end coordination of BPO projects and client campaigns.Assist with project plans, timelines, milestones, and deliverables.Track project progress and highlight risks, delays, and dependencies.Coordinate cross-functional teams including operations, QA, training, WFM, IT, and recruitment.Ensure project tasks are assigned and completed within deadlines.Client & Stakeholder SupportSupport client onboarding and campaign launch activities.Prepare materials and schedules for client meetings (WBRs, MBRs, QBRs).Capture meeting minutes and track action items.Maintain regular communication with internal and external stakeholders.Support client reporting and status updates.Operational ReadinessCoordinate setup requirements for new campaigns (systems, dialers, access, scripts, training schedules).Liaise with training and QA teams to ensure readiness before go-live.Track hiring, training, and onboarding progress for new projects.Ensure SOPs and process documents are updated and distributed.Reporting & DocumentationMaintain project documentation, trackers, and dashboards.Compile performance and progress reports.Track KPIs, SLAs, and deliverables against targets.Maintain risk and issue logs with mitigation actions.Ensure document control and version management.Process & Quality SupportAssist with process improvement initiatives.Monitor adherence to project governance standards.Support audit and compliance documentation requirements.Help standardize templates and workflows. Required Skills & CompetenciesStrong project coordination and administrative skills.Experience in BPO / call center / outsourcing environments.Excellent organizational and time management abilities.Strong stakeholder communication skills.Ability to manage multiple projects simultaneously.High attention to detail and follow-through.Problem-solving and risk awareness mindset.Ability to work in fast-paced, deadline-driven environments. Technical Skills(Proficient
https://www.executiveplacements.com/Jobs/P/Project-Coordinator-1262152-Job-Search-02-12-2026-23-00-15-PM.asp?sid=gumtree
17d
Executive Placements
1
SavedSave
Insurance Sales Consultant
Are you ambitious, self-motivated and success driven? Join our successful and continually growing team of sales agents.
Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services.
The health and safety of our employees is of utmost importance to us. We comply with the COVID regulations and strict health safety measures have been implemented at our premises.
Requirements
• Exceptional communication and negotiation skills
• Matric Essential
• Clear Criminal record
• Sales and/or call centre experience advantageous
• Computer literate with good data capturing capabilities
Working Hours
• Monday, Wednesday and Thursday 8am to 5pm
• Tuesday (Marathon Day) 8am to 8pm
• Friday 8am to 3:30pm You will be required to work 1 Saturday per month 8am to 1:30pm
Work from home will only be applicable during lockdown. On-site training with the option to work from home thereafter. Once lockdown is lifted, you will be required to resume duties at our premises.
Remuneration
• R5000 basic
• Uncapped commission incentives
• Emergency Assistance
• Access to E-Learning portal for personal development
Please attach your most recent and up to date CV with your application.
Please note that due to the high volume of CVs received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.Salary: RMin salary: 5000.Max salary: 5000.Job Reference #: 201121
1y
Mango5
1
SavedSave
Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include:
Verifying sales calls
• Search for and listen to call recordings.
• Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out.
Conducting overarching quality assessment tasks
• Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.).
• Identify strengths, opportunities for improvement, and any compliance violations in customer interactions.
• Conduct and complete investigations as and when required and provide reporting based on findings.
• Provide detailed, insightful and constructive feedback on evaluations.
• Enter quality assurance (QA) data into spreadsheets to track scores and trends.
• Adhere to high levels of quality standards and meet monthly QA targets.
Contribute to continuous improvement of quality in the unit
• Conduct weekly feedback sessions with team leaders to discuss individual and team performance.
• Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance.
• Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance.
• Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained.
This role has the following requirements:
Qualifications
• Matric certificate or equivalent.
Experience
• QA experience in a call centre environment preferred.
• Minimum of 2-years call centre experience in long term insurance.
Skills and behaviours
• Ability to work with minimum supervision, adapt to a changing environment quickly and think independently.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines.
• Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes.
• Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
Ability to handle multiple tasks in a production-driven environment.
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R7000
• Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130
1y
Mango5
1
Purpose of the RoleThe purpose of this position is to lead, control and optimise the day-to-day operations of a high-volume debt collection call centre, managing approximately 40 call centre agents and team leaders.The successful candidate will be a seasoned debt-collection professional with strong operational, people-management and commercial capability, exceptional communication skills in both English and Afrikaans, and a proven ability to drive performance, compliance and results in a demanding collections environment.Key Responsibilities Include but Are Not Limited ToLeading, managing and supervising a team of approximately 40 call centre agents and team leadersProviding firm, consistent and professional oversight of staff performance, conduct and productivityManaging daily call centre workflows and ensuring all collection, quality and compliance targets are metImplementing and enforcing strategies to improve recovery rates, productivity and debtor engagementConducting performance reviews, coaching, mentoring and ongoing staff developmentEnsuring strict adherence to company policies, procedures, code of conduct and regulatory requirementsAnalysing operational data, call statistics and financial performance indicators to support informed decision-makingWorking closely with senior management to align operational execution with business objectivesOverseeing branch and office management to ensure a professional, disciplined and efficient working environmentIdentifying operational inefficiencies and implementing best-practice debt-collection methodologiesAssisting with recruitment, training and onboarding of new collection staffManaging escalations and resolving complex or sensitive debtor matters professionally and decisivelyEnsuring full compliance within the debt-recovery framework, client mandates and service-level standardsCriteriaProven management experience within a Debt Collection or Financial Call Centre environment is mandatoryCandidates without direct debt-recovery experience will not be consideredPrior experience in legal debt collection or working alongside attorneys / law firms handling collections will be a strong advantageDemonstrated experience managing and supervising large teams in a structured, target-driven environmentFully bilingual in English and Afrikaans at a high professional level verbal and written (non-negotiable)Strong leadership presence with the ability to manage, motivate and enforce standards consistentlySolid financial, operational and business acumen with the ability to interpret performance dataConfident, professional and authoritative communicator at all organisational levelsHigh levels of integrity, a
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Branch-Manager-1251582-Job-Search-02-07-2026-00-00-00-AM.asp?sid=gumtree
23d
Job Placements
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