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Company Description: The client is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Their aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all customer expectations.The ideal candidate for this role will be responsible for producing automated reporting and analytical solutions to support business operations and business strategy.Key Performance Areas: • Work closely with the digital marketing team to understand our digital customers• Produce accurate daily, weekly, and monthly reports and explain movements and trends• Track and review performance of all areas to ensure targets are met• Track, review and analyse performance to ensure targets are met, variances are identified, investigated, and explained• Produce accurate daily and weekly reports and explain movements and trends• Leverage the data to find new ways of looking at customer behaviour and solutions to business challenges• Run ad-hoc in-depth analysis across different data sources• Understand the business process to create new analysis that will highlight areas for improvement• Develop and roll out test strategies in line with the marketing plan and ensure test campaigns are rigorously structured so that significance of results is not jeopardised• Develop analytics to review resource planning and discover opportunities to increase efficiency• Develop analytical models to drive sales opportunities within the customer base and improve contact strategies• Work with BI and Product owners to find automated solutions to streamline operational processesRequirements: • Relevant Degree (BSc, BCom, B Bus Sci, B Eng.)• Minimum of 3 years’ experience in analyzing data• MS Excel proficiency• SQL query writing skills is essential• Experience in big data reporting packages will be an added advantage (e.g. BigQuery/PowerBI/ Qlikview/ Tableau)• Strong willingness to learn• Self-motivated driver of performance who is passionate about data and analysis• Ability to critically analyse and problem solveBenefits: • Flexible benefits to structure your own package• Creative agile work environment• Flexible working hours• Café and lounge area• Staff restaurant with a variety of healthy meal optionsOur Values: • Keep Innovating – we have the courage to contribute new ideas and turn those ideas into reality.• Think like an entrepreneur – we treat the business like its our own.• Keep it real – we are mindful of the impact of our words and actions.• Raise the bar – we strive to deliver excellence in everything that we do.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzczNTA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1267670&xid=1108_73509
2y
1
*Responsibilities:*
* Translating the long-term vision / strategy for the Product line into a medium range feature roadmap.
* Engaging with various parties on product messaging, value propositions and upcoming features.
* Contributing to and ensuring that the required Sales enablement deliverables are completed.
* Translating the roadmap into a delivery backlog of sprint-level stories/cards.
* Building the required release plans for each product based on the roadmap.
* Prioritising the delivery teams sprint-level deliverables according to value.
* Identifying sprint-level items that should be deferred to future milestones or sprints.
* Working closely with the Team Lead, Technical Lead, UX Designer and Engineers.
* Participating in and ensuring that functional design tasks are completed.
* Maintaining the overall functional coherence of the product.
* Ensuring that the implementation & support enablement deliverables are completed.
* Tracking progress against the release plans for each product.
* Producing the required release notes for each release.
* Tracking the defined input metrics for each product and with each release.
* Actively contributing to regular strategic workshops.
* Engaging frequently with the customers and users of the product.
* Demonstrating continuing industry expertise and relevance.
*Qualifications:*
* Bachelors Degree in a relevant Technical, Business or Design field
*Skills / Experience:*
* 5 years experience working in a software product development team.
* At least 2 years experience as a Product Owner or Business Analyst.
* 2 years of Engineering / BA / SME / Product Owner experience.
* Excellent understanding of the payments industry landscape.
* Excellent verbal and written communication skills.
* The ability to prioritise ruthlessly and focus on the essential drivers of value.
* Curious about technology and its application to payments and transaction processing.
* Good analytical and quantitative skills and the ability to use data from a variety of sources to inform decisions.
*Desired Skills: *
* Product Manager
* Financial Services
* Payments
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNzIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192583&xid=1554_10722
2y
1
SavedSave
PLEASE NOTE WE ARE AGENTS AND THE FEE IS R300(once off)we have various positions needs people with experience Sushi chefs x2 must have 3 years experienceComi x2 CDP x3 atleats 3 years Waiter / waitress x4 Cashier x2 N1 city Griller x2 must have 4 years experienceCleaner and runners x4 Junior chef x1Junior managers x2 must have drivers licenseNanny stay in must have 2 years experience the owner offer R3500 then one day off please forward your cv on whatsaap if you are the right candidate 069 235 7237
1d
1
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Vacancy Alert!Scrum Master Opportunity in Stellenbosch. PURPOSE OF THE ROLE:The Scrum Master’s role is to create flow within the DevOps Teams and ensure the team is running optimally by protecting the team and applying solid and practical SCRUM and DevOps principles. We believe that healthy individuals form great teams, which in turn produces excellent work, a key driver for the scrum master would be to look after the teams’ wellbeing, structure, motivation and productivity.The Scrum Master must ensure that:Teams are running optimally.Workloads are being managed.Communication within the teams are effective.Communication to business owners and EXCO is effective.This person must take on an active leadership role, leading and directing the technological effort of the organisation and act as a link between the technology department and the rest of the organisation. QUALIFICATION & EXPERIENCE: Relevant degree or course(s) in Agile, DevOps, Project Management or related fieldMinimum of 3 years proven experience as a Scrum MasterExcellent knowledge of DevOps and Agile (both SCRUM and KANBAN) PracticesBackground in planning IT implementation with DevOps frameworkIT implementation experienceSystem maintenance, updates, and enhancements through DevOps (Continuous improvement)Solid understanding of team dynamics, budgeting and business operationsExperience in managing technical team members
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODIyMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778483&xid=1108_178222
6d
1
I m looking an Operation Manager to manage Operations in a Call centre environment
Basic Function
Performance Parameters
· Employee Satisfaction, people development and morale. ( 25%)
· Attrition within target levels. (25%)
· Improvement in quality and productivity. (20%)
· Process performance – as per KPIs over the month. (20%)
· Customer Satisfaction. (10%)
Essential Functions
· Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
· Documented monthly performance review of Agents and Assistant Managers and Lead Assistant Managers.
· Executive quarterly and annual appraisals of Agents and Assistant Managers and Lead Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AMs
· Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
· Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
· Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
· Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
· Ensure compliance with internal policies and procedures, external regulations and information security standards.
Competencies & Skills
Strong people management and leadership skills.Capability to conduct an appraisal discussion and assess different levels of performance and potential.Capability to communicate with large teams.Process Excellence Methodology.Appreciation of the domain needs of the process and its key drivers.Reasonable level of business perspective regarding the internal functioning of BPO.Good networking capability and Client facing skills.
Values & Behaviour
· Customer Service orientation.
· Quality Orientation.
· People oriented.
Competency Factors
1 Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence.
2 Initiative, Judgment, Drive and Innovation: The abil...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTM2NDE3NzU0P3NvdXJjZT1ndW10cmVl&jid=1490674&xid=3936417754
6d
1
Performance parameters
Acquiring expertise on different document types (ID/DL/Passport/Visa…etc.) for more than 200 countriesTo check and verify customers’ credentials and feed them correctly in databaseTo identify and highlight fraudulent/fake/forged documentsTo meet Service Level Agreement, AHT and quality targetsTo report any bug or issue in CRMParticipate in ideation workshop and share improvement ideasAdaptable to learn new document type, process, concept and skillsEnsure adherence to process guidelines as per agreed quality standard on all SOPsEnsure that the assigned targets are achieved as per agreed SLAEnsure adherence to Company Policies and ProceduresShould be flexible to work in a 24/7 environmentEmployee Satisfaction, people development and moraleProcess performance – as per KSFs over the monthAttrition within target levelsImprovement in quality and productivityCustomer SatisfactionAny other essential function that may occur from time to time as directed by the Supervisor
Role/Responsibility
Manage teams and ensure quality and productivity targets are metDevelop strategies on the floor for reducing attrition and improving employee satisfactionDocumented monthly performance review of Assistant ManagersConduct quarterly and annual appraisals of agents and Assistant Managers and consequently make development plans for themMentor Agents and TLs for their growth and developmentDrive reward and recognition activity on the floorDrive process improvement activity on the floor using Process Excellence methodologyReview Performance of the KPIs on a near term basis and develop plans for improvement in performanceStay in touch with the Client at the Process Owner level on regular basis to review progressEnsure compliance with internal policies and procedures, external regulations and information security standards
Competencies & Skills
Prior Back Office ExperiencePeople management and leadership skillsCapability to conduct an appraisal discussionCapability to communicate with large teamsAppreciation of the domain needs of the process and its key driversReasonable level of business perspective regarding the internal functioning of a BPOGood clien...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTAwODI3ODc/c291cmNlPWd1bXRyZWU=&jid=377177&xid=250082787
6d
1
SavedSave
Our client is looking for a Fresh Meat Sales Person to join their team.
Duties and Responsibilities:Managing & achieving sales volumes, targets & KPI’sCold calling, sourcing & acquiring new businessNegotiating sales/pricingImplementing sales driver activitiesMaintaining recommended selling pricesEducating & presenting to outlet ownersEnsuring customer satisfactionBuilding & maintaining relationshipsAchieving targetsTraveling to various customers dailyGeneral Admin
Key SkillsMust have excellent communication skills in English both written and spoke
Job Role: Fresh Meat Salesperson
Industry: Sales / Marketing / PR / Advertising
Salary: Negotiable
Required Skills2 Years of ExperienceQualificationsMatricMust have at least 2 years experience in the meat industryStrong general knowledge of food services industryMust have own transport and valid driver license
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODg1NTA0MDQ5P3NvdXJjZT1ndW10cmVl&jid=375922&xid=3885504049
6d
1
SavedSave
The Villa is based at Sunset Beach, close to Milnerton/Tableview1) professionally trained in the manor of being a Butler2) professionally trained in food & beverage service3) must have experience working as a Butler / Concierge for at least 4 to 5 years in a 5 start Hotel or Boutique Guest HouseDuties:Overseeing correct layout, change-over and upkeep of table services for breakfast, lunch and evening meals; preparing dining tables in traditional English or French stylesMaintaining and cleaning valuable silverware, fine porcelain and crystal waresPreparing travel plans for daily excursions and luggage for international travelPreserving and assisting in the managing the Owners private art collectionManaging stock in the wine cellar and has a vast knowledge of wines in generalManaging and supervising the creation and upkeep of floral displaysUnderstanding, promoting and defending household protocols among staff and guestsAssisting in the training of household staffMaintaining exhaustive, up-to-date inventories of valuablesInviting and welcoming guestsServing food and drinks, ensuring proper service at all timeLiaising with the Villa ManagerTaking full responsibility of maintaining and clean all three vehiclesUnderstanding that when the Owners are not in the Villa, the Villa is to be maintained with a strict cleaning scheduleKnowledge and experience• Fluent command of English verbally and written communication• Honest and trustworthy individual with a pro-active mind set• Detail oriented with the ability to manage the entire smooth running of the home in absence of the Villa Manager• Extensive experience in similar position within a private family residence with contactable references• High level of experience in Valet, Butler and Service positions• Flexible and able to accommodate business professional’s schedule including public holidays and weekends• Drivers Licence (PDP would be an advantage)Personal attributes• Professional• Pro-active• Meticulous• Accountable• Reliable and trustworthy• Initiative• Energetic and dynamic• Attention to detailAdditional information• Schedule is flexible in accordance to the Villas & Owners needs• Availability required on all Weekends and Public Holidays when the Owners are in the Villa• Salary based on experience and qualifications for the right candidate• Full time placement with 3 month probation period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQxMjAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1149043&xid=1266_41201
2y
1
SavedSave
Opportunity closing date:
Tuesday, 29 March, 2022
Opportunity type:
Employment
ACTIVATE! Change Drivers was initiated in January 2012, and to date has provided more than 2500 young South Africans with the training to change their lives, and the world they inhabit. The organisation is present across all nine provinces from cities, rural areas, education levels, in diverse religious and sexual orientations and identities.
ACTIVATE! Seeks a dynamic, hands on and mid-Senior, PR & Communications Manager to manage their strategic communications, digital / social media and PR. This function promotes awareness and a positive public image of ACTIVATE! And it’s A! Youth Network to be based in Cape Town or Johannesburg.
KEY PERFORMANCE INDICATORS
Strategy design & implementation
Owner of the Communications, PR & Media strategy, ensure that the alignment of the function and its output is strategically relevant in the context of South Africa
Set clear targets against these to clearly measure and report on a monthly basis
Develop, write, and produce public relations, marketing and advertising material to build the ACTIVATE!s profile with key internal and external stakeholders.
Research and collect information and data for content and communications strategy.
Proofread and coordinate production of all communications materials.
Solid knowledge and understanding of the value of branding and positioning.
Manage budgets aligned to this strategy and campaign Return on Investment
Brand management
· Ensure that the Organisation’s Branding Guidelines are up to date.
Develop a brand image library that is accessible to all staff.
Ensure that all suppliers and internal teams are using the most current brand guidelines.
Create an approval process for all branded material in the organisation.
Ensure that all branded stationery is kept up to date and is accessible to all staff.
Ensure that there are branding guidelines for Activator use include editable, shareable and approved branded packs.
Brochure ware revamp including who we are, who the A! Network is, its strategy, objectives, capacity building platforms etc. Included here is getting our messaging right (to be approved by CEO).
Distribute quarterly partnerships newsletter towards the promotion of the ACTIVATE! Brand.
Internal communications management.
PR & Media Relations
Set up partnerships with a significant number of media organisations across TV, radio and print Media coverage incl. Events with
Support media relations including media list development and maintenance, drafting media materials and conducting outreach including advertising.
Coordinate all media inquiries.
Support the organisation’s CEO, its Executive and portfolio managers in communications.
Develop & Implement strategic PR programs to achieve increase in brand awareness taking into consideration the rich conversations happening in the A! Network
Analyse and measure results of
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18zODFfMjI4Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1195942&xid=381_2286
2y
1
*Responsibilities:*
* Translating the long-term vision / strategy for the Product line into a medium range feature roadmap.
* Engaging with various parties on product messaging, value propositions and upcoming features.
* Contributing to and ensuring that the required Sales enablement deliverables are completed.
* Translating the roadmap into a delivery backlog of sprint-level stories/cards.
* Building the required release plans for each product based on the roadmap.
* Prioritising the delivery teams sprint-level deliverables according to value.
* Identifying sprint-level items that should be deferred to future milestones or sprints.
* Working closely with the Team Lead, Technical Lead, UX Designer and Engineers.
* Participating in and ensuring that functional design tasks are completed.
* Maintaining the overall functional coherence of the product.
* Ensuring that the implementation & support enablement deliverables are completed.
* Tracking progress against the release plans for each product.
* Producing the required release notes for each release.
* Tracking the defined input metrics for each product and with each release.
* Actively contributing to regular strategic workshops.
* Engaging frequently with the customers and users of the product.
* Demonstrating continuing industry expertise and relevance.
*Qualifications:*
* Bachelors Degree in a relevant Technical, Business or Design field
*Skills / Experience:*
* 5 years experience working in a software product development team.
* At least 2 years experience as a Product Owner or Business Analyst.
* 2 years of Engineering / BA / SME / Product Owner experience.
* Excellent understanding of the payments industry landscape.
* Excellent verbal and written communication skills.
* The ability to prioritise ruthlessly and focus on the essential drivers of value.
* Curious about technology and its application to payments and transaction processing.
* Good analytical and quantitative skills and the ability to use data from a variety of sources to inform decisions.
*Desired Skills: *
* Product Manager
* Financial Services
* Payments
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzY4NjJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1157402&xid=1554_6862
2y
1
REQUIREMENTS: MatricMust have at least 5 years experience in Food Service industryStrong general knowledge of the food industryMust have own transport and valid driver licenseMust have excellent communication skills in English both written and spoke DUTIES: Achieve sales volumes, targets and KPIsCold calling, sourcing and acquiring new businessForm new and continue upselling to existing clientsProblem solving where requiredAchieve monthly targetsNegotiating sales/pricingImplementing sales driver activitiesMaintaining recommended selling pricesEducating and presenting to outlet ownersEnsuring customer satisfactionBuilding and maintaining relationshipsTravelling to various customers dailyGeneral AdministrationSalary: Dependant on experienceJoin us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2NDE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196162&xid=1109_76415
2y
1
SavedSave
Opportunity closing date:
Tuesday, 29 March, 2022
Opportunity type:
Employment
ACTIVATE! Change Drivers was initiated in January 2012, and to date has provided more than 2500 young South Africans with the training to change their lives, and the world they inhabit. The organisation is present across all nine provinces from cities, rural areas, education levels, in diverse religious and sexual orientations and identities.
ACTIVATE! Seeks a dynamic, hands on and mid-Senior, PR & Communications Manager to manage their strategic communications, digital / social media and PR. This function promotes awareness and a positive public image of ACTIVATE! And it’s A! Youth Network to be based in Cape Town or Johannesburg.
KEY PERFORMANCE INDICATORS
Strategy design & implementation
Owner of the Communications, PR & Media strategy, ensure that the alignment of the function and its output is strategically relevant in the context of South Africa
Set clear targets against these to clearly measure and report on a monthly basis
Develop, write, and produce public relations, marketing and advertising material to build the ACTIVATE!s profile with key internal and external stakeholders.
Research and collect information and data for content and communications strategy.
Proofread and coordinate production of all communications materials.
Solid knowledge and understanding of the value of branding and positioning.
Manage budgets aligned to this strategy and campaign Return on Investment
Brand management
· Ensure that the Organisation’s Branding Guidelines are up to date.
Develop a brand image library that is accessible to all staff.
Ensure that all suppliers and internal teams are using the most current brand guidelines.
Create an approval process for all branded material in the organisation.
Ensure that all branded stationery is kept up to date and is accessible to all staff.
Ensure that there are branding guidelines for Activator use include editable, shareable and approved branded packs.
Brochure ware revamp including who we are, who the A! Network is, its strategy, objectives, capacity building platforms etc. Included here is getting our messaging right (to be approved by CEO).
Distribute quarterly partnerships newsletter towards the promotion of the ACTIVATE! Brand.
Internal communications management.
PR & Media Relations
Set up partnerships with a significant number of media organisations across TV, radio and print Media coverage incl. Events with
Support media relations including media list development and maintenance, drafting media materials and conducting outreach including advertising.
Coordinate all media inquiries.
Support the organisation’s CEO, its Executive and portfolio managers in communications.
Develop & Implement strategic PR programs to achieve increase in brand awareness taking into consideration the rich conversations happening in the A! Network
Analyse and measure results of
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18zODFfMjI4Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1195942&xid=381_2286
2y
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