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Debt Review Customer Care Consultant
We are industry leaders in the Debt Review space, and one of the top 5 large national debt review companies in SA, as voted by our industry peers and consumers, for the past 7 consecutive years. Our mission is to assist financially stressed South African consumers achieve financial freedom with unsurpassed support.
We are looking for vibrant customer service heroes to join our high energy customer care team.
The criteria for the role includes:
- Minimum Matric or equivalent qualification
- Good communication skills and an excellent telephonic manner, with the ability to build rapport quickly and handle complex queries efficiently.
- Min 1 year experience in a debt review customer care environment
- Fluency in English plus any other official language/s
- Excellent work ethic
- Driven and motivated by customer excellence
The outputs of the role includes, but is not limited to:
- Dealing with client queries such as obtaining updated balances from credit providers and providing feedback to portfolio managers.
- Attending to any query that needs to be addressed with the credit provider from our end.
- Deal with bank terminations ensuring that terminated accounts are reinstated and feedback given to portfolio managers.
- Obtaining paid up letters from credit providers for clearances due to be issued.
- Answering of calls, routing to correct department
- Attending to all incoming calls from credit providers, ensuring that their queries are attended to within a reasonable time frame as per company guidelines.
- Updating clients on any changes on their portfolio.
- Checking of court orders and ensuring we are distributing in line with this.
- General adhoc-admin duties related to the debt review process
On offer is a career in the exciting debt review space, a market related salary and the opportunity to be part of a winning team.
If you meet the above criteria submit a detailed CV, your minimum salary expectation and the earliest date you’re available to start, to:
admin9@dcexperts.co.za
If you are not invited for interview within 2 weeks, please accept that your application was not successful.
1d
Goodwood
We are industry leaders in the Debt Review space, and one of the top 5 large national debt review companies in SA, as voted by our industry peers and consumers, for the past 7 consecutive years. Our mission is to assist cash-strapped South African consumers achieve financial freedom.
We are looking for an energetic and customer centric Consumer Portfolio Manager, with demonstrated collections skills to join our vibrant money collecting team.
The criteria for the role includes:
- Good communication skills and engaging telephonic manner.
- Minimum 2 years experience in a debt review aftercare environment is essential
- Fluent in English plus any other official language/s
- Excellent work ethic
The outputs of the role include:
* Meet and exceed rand value/percentage collection targets as well as customer retention targets on your book of assigned debt review consumers consistently.
* Retention of customers through active listening, empathy, and assuming ownership of client issues from first contact through to resolution.
* Minimize cancellations by providing ongoing support and resolution of all queries, addressing customer dissatisfaction with any process related issues.
* Follow up on failed and disputed transactions within the prescribed timeframe, to ensure the customers’ payments are collected successfully
* Update and reconcile allocated book with payments received from consumers.
* Keeping customers updated and communicating any portfolio changes to them immediately.
* Ongoing communication and follow-ups with all relevant internal departments regarding your portfolio of consumers
* Liaison between the consumers and their credit providers, as well as in-house customer care departments to ensure all customer related queries are resolved timeously
On offer is a market related negotiable basic salary and an excellent commission structure of up to R 3000 per month.
We also offer a high performance weekly bonus of up to R3000 per week.
OTE R 9 500 per month EXCLUDING the weekly performance bonus.
Submit a detailed CV, minimum salary expectation and availability to start, to:
pda5@dcexperts.co.za
If you are not invited for interview within 2 weeks, please accept that your application was not successful.
15d
Goodwood
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