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Results for customer experience manager in "customer experience manager" in Jobs in Western Cape in Western Cape
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Data Specialist (POS25126)Based: Somerset WestSalary: R20 000.00 pm - R24 000.00 pm negotiable depending on experienceJob Purpose:The successful candidate will be responsible for managing the migration process of clients and ensuring the accurate and on-time upload of financial data.Requirements Managing customer migration projects. Creating and managing migration plans with clients. Managing data migrations with the take-on teams. Reporting on migration progress of all projects to the rest of the team. Using advanced technical skills and custom tools to efficiently manipulate and migrate client data into their software. Working directly with clients to effectively coordinate each migration project to completion. Monitoring all work for quality while troubleshooting and resolving errors as need be. Communicating process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the migration project stays on track. Providing customer support, resolving customer queries, recommending solutions, and guiding users through features and functionalities on the system. Providing data clarification and training to onboarding customers.Experience and Knowledge of: Experience in data analysis and processing will be advantageous. Strong knowledge of advanced Excel and attention to detail is required. Proficiency in Microsoft Word, Outlook, and PowerPoint. Financial/accounting experience or background will be advantageous. Good general IT knowledge is required. Customer service/support experience will be advantageous. MySQL experience will be advantageous. Experience in administration management.Closing Date: 15 February 2025Please only submit CV if you meet ALL the requirements. Only shortlisted candidates will be contacted.
https://www.jobplacements.com/Jobs/D/Data-Specialist-1198336-Job-Search-6-27-2025-8-54-48-AM.asp?sid=gumtree
7mo
Job Placements
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This position involves overseeing the Services teams to ensure efficient scheduling and a consistently high standard of customer experience. You will manage after-sales service delivery, track and report on team KPIs, oversee call logging and ticket resolution, and ensure customer quotations are prepared and approved timeously. The ideal candidate will bring a minimum of 5 years experience in a customer service environment, with at least 3 years in a supervisory or management role. You will need Grade 12, strong IT capability (Excel, Word, Outlook, and PowerPoint), and excellent communication skills. A professional, customer-focused approach, strong interpersonal skills, and a willingness to work standby are essential.
https://www.jobplacements.com/Jobs/C/Client-Service-Manager-Ref-4134-1256231-Job-Search-01-27-2026-04-36-46-AM.asp?sid=gumtree
3d
Job Placements
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A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : Commercial Refrigeration Solutions / Client ServiceBASIC SALARY : Market RelatedSTART DATE : A.S.A.P / ImmediateREQUIREMENTS:Minimum qualification Grade 12Relevant tertiary qualification will be advantageRefrigeration knowledge will be an advantageMinimum of 5 Years experience in a customer-service environmentMinimum of 3 Years experience in a supervisory/management roleIT knowledge and capability: Microsoft Office (Word, Excel, PowerPoint, and Outlook)Experience in Sage Evolution an advantageWillingness to work standbyExcellent communication skillsGood interpersonal skillClear and professional articulation when answering customer callsEnjoy working in a team environmentPositive attitude and ability to work against deadlines, proactively solve problemsAble to work under pressure DUTIES: Management:Responsible for customer after-sales services.Define performance KPIs for the team and track performance.Administer, finalize, and approve overtime on a weekly basis.Keep track of recalls by technicians, customers, and cabinet types on a weekly basisrecord reasons and corrective actions.Promote teamwork within the department and cross-functionally. Actively resolve issues that arise.Manage subcontractors to ensure the business meets customer needs and maintains cost targets, balancing internal technicians, overtime, and outsourced jobs.Perform duties cross-functionally with other departments when needed. Additional Responsibilities:Schedule call-outs with in-house technicians and subcontractors.Monitor call logging and provide tickets on the in-house system.Prepare and approve customer quotes as needed.Collect and address customer feedback regarding call-outs.Manage the weekend stand-by schedule. Administration:Liaise with senior management and directors regularly for feedback.Responsible for national ticketing and service performance of the service team.Ensure all tickets in the in-house system are processed efficiently and accurately to meet month-end deadlines.Prepare and sign off on customer quotes as needed.Monitor customer feedback regarding call-outs and immediately address any poor service feedback.Manage the weekend staff stand-by schedule.Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the companys health and
https://www.jobplacements.com/Jobs/C/Client-Service-Manager-Refrigeration-industry-1167545-Job-Search-01-29-2026-00-00-00-AM.asp?sid=gumtree
2d
Job Placements
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Our client is a high-quality equipment supplier for engineering, welding, and mining companies in South-Africa. They would like to appoint an External Sales Representative to Identify new sales prospects and manage existing clients to identify business opportunities as well as assisting the company to grow in the industry.
KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):
• Sell products by establishing contact
• Maintain and develop relationship with customers by providing support, information, and guidance
• Recommending solutions
• Visiting and quoting customers
• Following up on quotation
• Prepare reports by collecting, analysing, and summarizing information
• Maintain quality service by enforcing company standards
• Invoicing customers and order stock to complete customer back orders
• Doing deliveries when needed
• Following up on customer back orders
• Completing customer planning and visits.
• Doing cold calls to expand customer base
• Arranging and doing demos on welding machines
• Attending to all job-related administration
• Attending to all ad-hoc duties required by management
• Abide by the company’s SA’s Safety, Health, and Environmental policies and procedures
• Reach monthly targets and GPs as discussed by Management and according to contract monthly
ACADEMIC REQUIREMENTS & EXPERIENCE:
Minimum Qualification: Matric
Tertiary Qualification: Will be advantageous.
Experience: Minimum 3-5 years Other:
• Code 8 driver’s licence
• Working with customers and maintaining customer relations
• Sales experience
• Experience in the welding industry
• Problem solving skills
• Ability to adapt to environment
• Ability to plan route for the week and visit customers accordingly
• Time management
KNOWLEDGE, SKILLS & ABILITIES:
• Welding machines
• Welding consumables
• Gas and gas cutting equipment
• Power tools
• Lifting equipment
• Generator
• Abrasives
• Spares Hand tools
• Plasma system
• Compressors
The Client Offers:
• Competitive Market related / Negotiable
• Cell Allowance
• Commission
• Fuel Card / Company use
Please Note: Own reliable Transport required.
Please send your CV and salary expectation to Pieter, email: careers@servicesolutions.co.za
Consultant Name: User User
2d
Service Solutions
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MINIMUM REQUIREMENTS ManagerGrade 12Minimum of 3 years previous maintenance management experiencePlumbing & electrical maintenance experiencePrevious orchard experience big plus oversee 2 gardeners and general maintenanceStrong verbal and written communication skillsMust be hardworking, honest and punctualAbility to work well within a teamValid drivers license PartnerGrade 12Computer literateExcellent customer service skillsExperience with Servicing of rooms and communal area including the outside areas of the propertyStrong verbal and written communication skillsStrong proven management skillsValid drivers licenseONLY short-listed candidates will be contacted
https://www.jobplacements.com/Jobs/E/ESTATE-MANAGER-COUPLE-1257119-Job-Search-01-29-2026-04-31-51-AM.asp?sid=gumtree
1d
Job Placements
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We’re looking for a results-driven Aftermarket Sales Representative to join our Cape Town team. This role focuses on selling aftermarket parts, services, and solutions, growing customer relationships, and achieving sales and profitability targets.Key Duties & ResponsibilitiesPromote and sell aftermarket parts, services, accessories, rental offerings and service contractsAchieve sales, growth, profitability and GP targets within an assigned territoryDevelop new business through cold calling, prospecting and account conversionManage and grow existing client relationships, ensuring a high level of customer satisfactionConduct customer visits to assess needs and promote driver training, load testing and safe equipment operationPrepare and present quotes, sales proposals and contractsProvide product knowledge and technical guidance based on customer requirementsResolve customer queries, complaints and debtor-related issuesAssist with cash collection and ensure sound financial management of dealsAnalyse market trends to increase market share and revenueMaintain accurate customer records and complete all sales administration timeouslyPrepare and submit sales reports as requiredParticipate in team meetings, training and development initiativesQualifications & ExperienceGrade 12 / Matric (essential)Valid Code EB / Code 8 driver’s licenceForklift experience OR forklift parts experience is a pre-requisiteProven experience in aftermarket sales, parts sales or a similar technical sales roleExperience in customer relationship management and new business developmentStrong understanding of sales targets, margins and profitabilityComputer literacy (CRM systems, Microsoft Office)Key Skills & AttributesStrong sales, negotiation and closing skillsExcellent communication and relations
https://www.jobplacements.com/Jobs/A/Aftermarket-Sales-Representative-1255255-Job-Search-1-29-2026-8-45-40-AM.asp?sid=gumtree
2d
Job Placements
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We are looking for a stylish and fashionable Sales Assistant to join the team at a Luxurious Boutique in Laborie Centre, Paarl. The successful candidate will initially sign a 3-month-contract but will have the opportunity to become permanent based on performance. The Sales Assistant will play a vital role in ensuring a positive shopping experience for our customers. They will assist with day-to-day store operations, provide excellent customer service, and support the Sales Manager and Store Manager in achieving sales targets. The ideal candidates will have a passion for fashion, strong communication skills, and the ability to work in a fast-paced retail environment. Duties & Responsibilities to include, but not limited to:Customer Service:- Greet and engage customers, offering assistance with product selection and styling advice.- Provide product information, including details on fabrics, care instructions, and sizing.- Ensure that every customer has a positive shopping experience, addressing any questions or concerns promptly and professionally.Sales Support:- Assist customers with purchases, processing transactions accurately and efficiently.- Support the Sales Manager in achieving daily and monthly sales targets.- Participate in in-store promotions, helping to drive sales and customer engagement.Merchandising & Store Presentation:- Assist in maintaining the stores visual appeal by organising and replenishing merchandise displays.- Ensure that the store is clean, tidy, and well-stocked at all times.- Support the implementation of new product launches, seasonal displays, and promotional setups.Inventory Management:- Assist with stock management, including receiving, unpacking, and organising new stock.- Conduct regular stock checks to ensure product availability and accuracy.- Report any discrepancies in inventory to the Store Manager.Team Collaboration:- Work closely with the Sales Manager and Store Manager to meet store objectives and maintain a cohesive team environment.- Participate in team meetings and training sessions to stay informed about product updates, promotions, and company policies.Other Duties:- Handle customer returns and exchanges in accordance with store policies.- Assist with opening and closing procedures as required.- Support any additional tasks as needed to ensure the smooth operation of the
https://www.jobplacements.com/Jobs/S/Sales-Assistant--Paarl--Luxurious-ladies-boutiq-1257695-Job-Search-1-30-2026-1-18-48-PM.asp?sid=gumtree
6h
Job Placements
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Future Careers is seeking a Fashion Supervisor for a leading fashion retail brand based in Tyger Valley. This role is ideal for an experienced fashion retail professional who thrives in a fast-paced store environment and enjoys leading a sales team from the floor. The successful candidate will support store management with daily operations, drive sales performance, maintain strong visual standards, and deliver an exceptional customer experience. DescriptionStore OperationsSupport the Store Manager with daily store operationsOpen and close the store when requiredEnsure company policies and procedures are followed at all timesMaintain high standards of housekeeping and store presentationSales & Customer ExperienceDrive sales and achieve store targetsDeliver exceptional customer service and handle escalated customer queriesLead by example on the sales floorAssist with promotions, launches, and in-store campaignsTeam SupervisionSupervise, motivate, and support store staffAssist with staff training and onboardingAllocate daily duties and monitor performanceStep in as acting manager when requiredStock Control & Loss PreventionAssist with stock receiving, transfers, and replenishmentConduct stock counts and manage discrepanciesSupport loss prevention and shrinkage control measuresEnsure stock room organisation and accuracyVisual MerchandisingMaintain visual merchandising standards in line with brand guidelinesEnsure displays are updated and store is visually appealingMonitor product placement to maximise salesWorking ConditionsRetail hours (including weekends and public holidays)Fast-paced, customer-focused environmentEducation ProfileMinimum RequirementsMatric (essential)2-3 years experience in fashion retailSupervisory or key-holder experience preferredStrong customer service and sales skillsBasic stock control and cash-handling experience Skills & CompetenciesLeadership and people management skillsStrong communication and interpersonal skillsAbility to work under pressure and meet targetsAttention to detailTrustworthy and reliablePassion for fashion and retailApplication Instructionshttps://www.jobplacements.com/Jobs/F/Fashion-Supervisor-1256025-Job-Search-1-27-2026-2-27-22-AM.asp?sid=gumtree
3d
Job Placements
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Future Careers is seeking a Fashion Supervisor for a leading fashion retail brand based in Somerset West. This role is ideal for an experienced fashion retail professional who thrives in a fast-paced store environment and enjoys leading a sales team from the floor. The successful candidate will support store management with daily operations, drive sales performance, maintain strong visual standards, and deliver an exceptional customer experience.DescriptionStore OperationsSupport the Store Manager with daily store operationsOpen and close the store when requiredEnsure company policies and procedures are followed at all timesMaintain high standards of housekeeping and store presentationSales & Customer ExperienceDrive sales and achieve store targetsDeliver exceptional customer service and handle escalated customer queriesLead by example on the sales floorAssist with promotions, launches, and in-store campaignsTeam SupervisionSupervise, motivate, and support store staffAssist with staff training and onboardingAllocate daily duties and monitor performanceStep in as acting manager when requiredStock Control & Loss PreventionAssist with stock receiving, transfers, and replenishmentConduct stock counts and manage discrepanciesSupport loss prevention and shrinkage control measuresEnsure stock room organisation and accuracyVisual MerchandisingMaintain visual merchandising standards in line with brand guidelinesEnsure displays are updated and store is visually appealingMonitor product placement to maximise salesWorking ConditionsRetail hours (including weekends and public holidays)Fast-paced, customer-focused environmentEducation ProfileMinimum RequirementsMatric (essential)2-3 years experience in fashion retailSupervisory or key-holder experience preferredStrong customer service and sales skillsBasic stock control and cash-handling experienceSkills & CompetenciesLeadership and people management skillsStrong communication and interpersonal skillsAbility to work under pressure and meet targetsAttention to detailTrustworthy and reliablePassion for fashion and retailApplication
https://www.jobplacements.com/Jobs/F/Fashion-Supervisor-1256029-Job-Search-1-27-2026-2-42-40-AM.asp?sid=gumtree
3d
Job Placements
1
Customer Support Consultant (POS25031)Somerset WestR 20 000 to R 25 000 per month (negotiable depending on your experience)Requirements:Training/ Educator or Consulting experienceBachelors Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support experience will be advantageousPrevious experience in the Property/Rental sector will be an advantageResponsibilities:Creating and managing training plans with customersReporting on training progress of all customers that is in trainingWork directly with client to effectively coordinate each training project to completion.Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.Provide system training to customersProviding customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the systemAssist with preparing data and uploading on to the system for new customersClosing Date: 15 February 2025
https://www.jobplacements.com/Jobs/C/Customer-Support-Consultant-1198353-Job-Search-6-27-2025-8-59-03-AM.asp?sid=gumtree
7mo
Job Placements
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Our client is seeking a dynamic and results-driven Field Sales Executive to join their team. The purpose of this role is to drive the success and growth of the company by effectively managing and expanding the customer base. The individual in this position will play a crucial role in achieving various targets and contributing to the overall profitability of the company. Success in this role is defined by the following key outcomes.Key Responsibilities:Developing relationshipsData analysis and reportingEvaluating own performanceIdentifying new opportunitiesMarket knowledge and analysisDeveloping approaches for new business and customer retentionProviding input to content development or marketing opportunitiesCore Competencies:Basic ExcelProject ManagementFinancial and Business ManagementBusiness DevelopmentProduct KnowledgeAnalysis and ReportingImportant Soft Skills:CommunicationNegotiationTime ManagementProblem SolvingStrategic ThinkingAnalytical ThinkingData AnalysisAttention to DetailCustomer Relationship BuildingActive ListeningAdaptabilityGrowth MindsetCollaborationSkills and Experience Required:2-5 years of sales-related experiencePeople management skillsTime managementFinancial and business acumenComputer skills with proficiency in Microsoft Office 360, including ExcelExcellent communication and collaboration skillsAnalytical mindsetAbility to develop and execute strategiesProficient in reporting (preparation and presentation)Competitor landscape assessmentMarket analysis and identification of opportunitiesOperational experienceRelationship building skillsAdaptable with a positive mindset
https://www.jobplacements.com/Jobs/F/Field-Sales-Executive-1257355-Job-Search-01-30-2026-03-00-16-AM.asp?sid=gumtree
6h
Job Placements
1
Job Description:We are urgently seeking a strong and experienced Branch Manager to join our busy depot in Stellenbosch. The ideal candidate will lead the team, manage daily operations, and ensure sales and logistics targets are met while thriving under high-pressure conditions.Location: Stellenbosch, Cape TownKey Responsibilities:Lead and manage depot staff, ensuring smooth day-to-day operations.Oversee logistics and inventory management.Drive sales growth and meet targets.Maintain high levels of customer service and client relationships.Ensure compliance with company policies and safety standards.Requirements:Proven experience as a manager, preferably in sales and logistics.Ability to perform effectively under pressure in a fast-paced environment.Strong sales experience with a results-driven mindset.Experience in logistics, inventory, or warehouse operations.Fluent in Afrikaans. Application Process:
https://www.jobplacements.com/Jobs/B/Branch-Manager-1256965-Job-Search-1-29-2026-5-52-45-AM.asp?sid=gumtree
1d
Job Placements
1
Key Responsibilities:Assist in maintaining and reviewing the FSSC 22000 Food Safety Management SystemSupport end-to-end food safety and quality management across the production lifecycleAssist with customer requirements, product specifications, and documentation controlSupport factory trials in line with customer and best-practice standardsParticipate in raw material management, including sensory evaluationsAssist with investigation of customer complaints and rejections using root cause analysisSupport audits and regulatory inspections alongside the Technical ManagerAssist in maintaining supplier quality assurance systemsSupport training and development initiatives within the factoryEnsure all manufactured products have the required technical documentation in placeKey Requirements:BTech or BSc in Food Technology or Food ScienceISO 22000 Internal Auditor certification (Lead Auditor advantageous)Training in HACCP, PRPs, and Food Safety systems2â??3 yearsâ?? experience in a similar technical or food safety role (advantageous)Good understanding of microbiology and food manufacturing processesExperience in the meat industry would be advantageousStrong attention to detail and documentation control skillsGood communication, teamwork, and time management abilitiesTraining in OHS and firefighting would be advantageous
https://www.jobplacements.com/Jobs/T/Technical-Assistant-1249498-Job-Search-01-28-2026-00-00-00-AM.asp?sid=gumtree
2d
Job Placements
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