Delivery Service Manager

The purpose of this position is to optimize deliveries to customers. This position is based in the Northern Suburbs of Cape Town and offers a great package with benefits. This is an on-site position at the Distribution Centre, Monday to Friday.

Requirements:

• Matric with Degree or relevant qualification
• Excellent Business English - fluent
• Ability to travel
• Experience in working with senior management
• Advanced computer literacy

Skills and Responsibilities:

• 5 years' experience in a management position at a Distribution Centre, with specific experience related to deliveries to secondary distribution routes and customers
• Experience in managing a fixed cost budget, route planning and customer queries
• Manage Subordinates - performance management of team members, Leave management, Training and development, Conduct departmental meetings
• Ensure effective deliveries and cost control - Ensure route optimization, Ensure deliveries are executed according to standard operating procedures, Manage and control departmental fixed cost and report variances, Compile personnel and fixed cost budgets, Develop alternative cost effective models to lower c/l cost
• Manage Customer Relations - Conduct customer surveys and implement industry best practise, Attend to customer queries and complaints, Manage customer relations with internal and external customers, Assist in internal and external audits
• Manage Safety - Manage department in terms of OSH Act in security in terms of company policy and procedures