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Results for call centre position in "call centre position" in Jobs in Western Cape in Western Cape
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INTERNAL SALES
REP
We are looking for a talented and competitive Internal Sales Consultant
that thrives in a quick sales cycle environment.
Requirements:
Proven internal sales experience;Strong phone presence and experience dialling
dozens of calls per day;Excellent verbal and written communications
skills;Strong listening and presentation skill;Ability to multi-task, prioritise, and manage
time effectively.
Full training provided
Basic & Commission offered.
Must be available immediately.
Interested candidates meeting the above criteria may forward their CV
mentioning the position applying for.
10h
Montague Gardens1
Key Responsibilities:Handle calls and customer interactions with professionalism and empathy.Manage and update CRM systems accurately.Provide administrative support to the UK operations team.Multitask effectively in a fast-paced environment.Deliver excellent customer service and support.Requirements:Fluent in English (both written and spoken).Previous experience in a call centre or administrative environment.Strong multitasking and organisational skills.Experience with CRM systems beneficial.Positive attitude and willingness to go the extra mile.
https://www.jobplacements.com/Jobs/C/Call-Centre-Administrator--Langebaan-1235261-Job-Search-03-03-2026-00-00-00-AM.asp?sid=gumtree
12h
Job Placements
1
Debt Collection Call Centre SupervisorDurbanville, Western Cape Permanent PositionA well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.Key ResponsibilitiesManage, motivate, and develop a team of debt collection agentsDrive daily, weekly, and monthly recovery targetsMonitor call quality, productivity, and performance metricsConduct coaching sessions and performance reviewsHandle escalated debtor queries and complex negotiationsOversee recruitment, onboarding, and training of new agentsEnsure compliance with the NCA, POPIA, and Debt Collectors ActPrepare and analyse performance and recovery reports Minimum RequirementsMatric (Grade 12) essential5+ years call centre experienceMinimum 23 years supervisory experience in debt collectionsStrong knowledge of collections processes and relevant legislationExcellent leadership, communication, and negotiation skillsStrong reporting and analytical ability What We OfferMarket-related basic salaryAttractive commission structureMedical Aid contributionProvident FundPerformance-driven environmentOpportunity for growth and developmentRemunerationBasic Salary: R22,000 R25,000 per plus benefits
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Supervisor-1266480-Job-Search-2-26-2026-9-23-24-AM.asp?sid=gumtree
6d
Job Placements
1
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Tele-Sales Consultant – Job Description (R7000)A Tele-Sales Consultant is responsible for generating sales, building relationships with clients, and promoting company products or services through phone-based communication. The role focuses on converting leads into active customers while delivering excellent service and maintaining a professional brand image.Key ResponsibilitiesMake outbound calls to prospective and existing clients.Present and promote products/services clearly and confidently.Follow a structured sales script and adapt to client needs.Identify customer requirements and recommend suitable solutions.Maintain accurate records of calls, leads, and sales in the CRM system.Achieve daily, weekly, and monthly sales targets.Handle customer objections, questions, and concerns effectively.Build and maintain long-term customer relationships.Upsell or cross-sell additional products where possible.Follow company processes, compliance guidelines, and quality standards.Attend sales meetings, product training, and team briefings.Required Skills & CompetenciesStrong communication and interpersonal skills.Excellent telephone etiquette and confidence in speaking.Ability to handle pressure and meet targets.Good negotiation and objection-handling ability.Basic computer literacy (email, CRM, data entry).Positive attitude, resilience, and self-motivation.Sales-driven mindset.QualificationsMatric (Grade 12) or equivalent.Previous tele-sales or call-centre sales experience is an advantage.Product training will be provided.Please email gasant@teleperformers.co.za
2d
City CentreSavedSave
Our company is looking for self motivated and highly driven Experienced
Sales Agents!
We are looking for confident individuals to join our Sales Team.
Are you a great communicator, sales driven and hungry to achieve?
The successful applicant must be responsible, organized and EXCELLENT at communicating.
Skills
/ Requirements:
Matric Certificate
English Language & Afrikaans Proficiency-Xhosa -3rd
language welcome
Computer Literate (Microsoft Office, Outlook);
Minimum of 1-year Call Center experience or 1-year Debt Review
experience a must
Able to identify customer’s needs and requirements
Excellent Communication Skills (both verbal and written)
Excellent telephone skills
Customer orientated confident and highly motivated self starters
A pro-active team player - works well in a team and contributes
to the team success
Available immediately
Basic plus commission structure
Weekly/Monthly Incentives and perks!
Please e-mail your CV. to: Lesl@creditmatters.co.za
14d
City Centre1
Debt Collection Call Centre SupervisorDurbanville, Western Cape Permanent PositionA well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.Key ResponsibilitiesManage, motivate, and develop a team of debt collection agentsDrive daily, weekly, and monthly recovery targetsMonitor call quality, productivity, and performance metricsConduct coaching sessions and performance reviewsHandle escalated debtor queries and complex negotiationsOversee recruitment, onboarding, and training of new agentsEnsure compliance with the NCA, POPIA, and Debt Collectors ActPrepare and analyse performance and recovery reports Minimum RequirementsMatric (Grade 12) essential5+ years call centre experienceMinimum 23 years supervisory experience in debt collectionsStrong knowledge of collections processes and relevant legislationExcellent leadership, communication, and negotiation skillsStrong reporting and analytical ability What We OfferMarket-related basic salaryAttractive commission structureMedical Aid contributionProvident FundPerformance-driven environmentOpportunity for growth and developmentRemunerationBasic Salary: R22,000 R25,000 per plus benefits
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Supervisor-1266481-Job-Search-2-26-2026-9-23-42-AM.asp?sid=gumtree
6d
Job Placements
1
Debt Collection Call Centre SupervisorDurbanville, Western Cape Permanent PositionA well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.Key ResponsibilitiesManage, motivate, and develop a team of debt collection agentsDrive daily, weekly, and monthly recovery targetsMonitor call quality, productivity, and performance metricsConduct coaching sessions and performance reviewsHandle escalated debtor queries and complex negotiationsOversee recruitment, onboarding, and training of new agentsEnsure compliance with the NCA, POPIA, and Debt Collectors ActPrepare and analyse performance and recovery reports Minimum RequirementsMatric (Grade 12) essential5+ years call centre experienceMinimum 23 years supervisory experience in debt collectionsStrong knowledge of collections processes and relevant legislationExcellent leadership, communication, and negotiation skillsStrong reporting and analytical ability What We OfferMarket-related basic salaryAttractive commission structureMedical Aid contributionProvident FundPerformance-driven environmentOpportunity for growth and developmentRemunerationBasic Salary: R22,000 R25,000 per plus benefits
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Supervisor-1266482-Job-Search-2-26-2026-9-24-06-AM.asp?sid=gumtree
6d
Job Placements
6
Location: BrackenfellPosition: Permanent | Shift-basedRemuneration: R5000 plus commission*________________________________________⚠️ PLEASE READ CAREFULLY BEFORE APPLYINGThis role is not suitable for everyone. It operates in a highly structured, rules-driven call centre environment with strict compliance, monitoring, and performance requirements.Apply only if you meet all the conditions below.________________________________________This role requires you to:• Work 3 Saturdays per month (6 hours)• Attend mandatory training with full attendance and punctuality• Follow scripts, legal wording, and procedures exactly• Handle difficult and sometimes confrontational calls professionally• Be monitored, assessed, and coached continuously________________________________________Minimum Non-Negotiable Requirements✔ Grade 12 (Matric)✔ Clear criminal record✔ Fluent spoken English✔ Basic computer literacy✔ Available to start training immediately✔ Reliable transport and ability to attend work and training consistently✔ Willing to work Saturdays as requiredPrevious call centre experience is advantageous but not required________________________________________This role is NOT suitable if you:✘ Cannot work Saturdays✘ Struggle with punctuality or attendance✘ Dislike rules, scripts, or being monitored✘ Are currently waiting on outcomes from other job offers✘ Are looking for temporary or short-term work________________________________________Recruitment ProcessShortlisted applicants will be required to:• Complete a mandatory pre-interview questionnaire• Provide consent for background, credit, and criminal checks• Participate in structured assessmentsIncomplete or unsuitable applications will not be considered.________________________________________How to ApplySubmit your CV with accurate contact details.If shortlisted, you will receive a link to the pre-interview questionnaire.
7d
BrackenfellSavedSave
*WE’RE HIRING – DEBT REVIEW SALES AGENTS* Cape TownHungry for money? Love closing deals? Thrive under pressure?We’re looking for target-driven Call Centre Sales Agents to join our fast-growing Debt Review team. *Your Role:** Call warm leads* Close deals* Smash targets* Earn serious commission *You Must Have:** Strong sales mindset* Confidence on the phone* No-excuses attitude* Debt Review experience (advantage) *We Offer:** Basic salary* HIGH commission* Incentives* Growth opportunitiesReady to earn BIG? Send your CV now 061 074 6179
1d
OtherSavedSave
PRACTICE MANAGER/R25 000 PM = 4.5 DAY WEEK CENTRAL CAPE TOWN*** EXCELLENT OPPORTUNITY TO take control and manage existing specialist medical practice - varied day to incl key carrier, managing of practice - dealing/liaising with patients, medical aids, claims, banking, invoicing, creditors (trade/sundry) and general admin. In addition to the above need to be credit / crim clear, have a snr cert and a min of 4-5 yrs in a similar role or medical practice. Own reliable transport and ability to liaise in both Eng/Afrik.TO SECURE EMAIL TO margot@newerarecruiting.co.za or call 065 808 3063 office hrs only
5d
City Centre2
An exciting and lucrative opportunity awaits the individuals that have the natural ability to communicate effectively to prospective clients.
Join Ignition CX , a global company (this looks great on your CV, by the way) that puts its people first.
With monthly incentives, a positive work culture and uncapped commission to be made, Ignition CX is the company that has it all.
Ignition CX offers a complete package that includes:
- Competitive basic salary
- Lucrative commissions
- Access to medical aid
- NO LONG HOURS, NO WEEKENDS.
Awesome benefits such as:
- Free airtime
- Free banking
- Access to retailer discounts
- And so much more!
All you need is:
- 6 months Customer Sales experience (including face-to-face sales in either promotional or retail environments)
- Excellent communication skills
- Computer literacy
That’s it! If you meet these requirements, apply via this link
https://bit.ly/4dcoFux
(you will have to copy and paste this into your web browser)
or send us a message.Job Reference #: CapetownSales
1mo
Ignition CX
SavedSave
OFFICE ADMINISTRATOR/SALES-R16 000/MERIT BONUS/DEC CLOSE, CBD CAPE TOWN** EXCELLENT OPPORTUNITY **being offered in established concern to the active versatile individual who has a snr cert, proficient in Eng/Afrik endorsed by a min of 4-5 yrs exp in liaising with clients (tele/electronic/in person), dealing with stocks, queries, invoicing, POD's, deliveries, returns, recons, data admin/general. Preference if worked in Pastel * must be credit/crim clear. MAKE THE MOST OF THIS EXCITING OPPORTUNITY AND EMAIL TODAY TO margot@newerarecruiting.co.za or call 065808 3063 office hrs only
5d
City Centre1
Job Description - Credit Risk Analyst Leading Retailer - Cape Town City Centre - HybridOverviewBased at our Head Office in Cape Town, this exciting position requires you to find innovative ways to leverage the vast amount of data and information available in order to create customer strategies that drive profit within defined constraints.You will work within the Risk and Analytics Department to enhance company performance by providing information, analyses, reports, and technical support for the development and implementation of solutions.This role calls for strategic contribution and requires a broad range of experience to deliver measurable impact across the business.Key responsibilities:Assist team to achieve a balanced credit portfolio by accurately forecasting expected resultsDevelop and implement champion/challenger customer strategies that deliver performance in line with Board expectationsMonitor portfolio performance and ensure book performance meet pre-defined KPIs by pro-actively proposing changesModelling experience required (built and implemented statistical models) Investigating data integrity issues, testing assumptions and validating analytical results, ensuring accuracy of findingsCreate new account management strategies to optimise the business objectives within specific constraintsUndertaking analysis to determine the impact of strategy changes to areas of application and account management strategiesPresenting ideas via reports and presentations, outlining findings and making recommendations for improvements to senior stakeholdersForecasting and monitoring implemented strategies using statistical techniquesProject manage the implementation of strategy changes into live systemsCredit scoring experience (highly advantageous)Key requirements:Preferred relevant post-graduate Degree with mathematical or statistical oriented subjectsBusiness Science Degree or Business finance degree3+ or more years experience in consumer credit (within a Credit Risk analytics environment) with demonstrated ability to implement solutions based on findings from analytical projectsUnderstanding of the credit life cycleRevolving store card or credit card experience advantageousAbility to work efficiently under pressure and within structured and unstructured parametersAdvantageous to have predictive Analytics experience with a highly numerate backgroundMust be able to monitor models and report back to the boardMust assist in growing team with relevant support, training programs and be seen as a mentorHigh attention to detail driving a ne
https://www.executiveplacements.com/Jobs/J/Job-Description-Credit-Risk-Analyst--Leading-Reta-1264101-Job-Search-2-20-2026-8-27-06-AM.asp?sid=gumtree
12d
Executive Placements
1
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Exciting Opportunity for a Service Assistant in the motor industry: Are you young, driven and thrive in a fast-paced environment where your energy, personality, and customer service skills directly impact your success? Then we have the perfect role for you. Autoworks is looking for dynamic Service Assistants for their Autoworks Branches in Salt River, Milnerton and Stikland, Cape Town.Autoworks is an upmarket vehicle service and repair centre committed to excellence. We pride ourselves on delivering premium customer service and top-quality workmanship. We are looking for confident, customer-focused individuals who can ensure every client receives a professional, friendly, and seamless experience.The Service Assistants will be responsible for ensuring the smooth and efficient operation of customer service. This includes managing customer interactions, handling administrative tasks, and overseeing the front-of-house area.Requirements and Skills:· Matric or equivalent qualification.· Proficient in English (both written and spoken).· Previous experience in customer care.· Computer literate.· Ability to thrive in a fast-paced, target-driven environment· Energetic, self-motivated, and confidentThe successful candidate will be responsible for the following:Greet and assist Autoworks customers in a professional and friendly manner.Answer phone calls, respond to inquiries, and relay information between customers and the technical team.Book and schedule customer appointments or service requests in a timely manner.Prepare, issue, and follow up on service estimates or quotes.Prepare and send invoices to customers.Update and monitor the status of ongoing jobs, ensuring timely completion and customer satisfaction.Order, receive, and return parts as necessary for service jobs.Organise drop-off services.Offer refreshments and ensure customers are comfortable while they wait.Maintain filing systems, handle general administrative tasks, and support team members as needed.Conduct follow-up calls to ensure customer satisfaction, confirm bookings, and gather feedback. If you meet the requirements, please send your CV to: hr@autoworks.co.za Salary range: R10,000.00 - R12,000.00 per month, depending on experience.Job Type: Full-time, Permanent, office-basedPositions available in: Salt River, Milnerton and Stikland, Cape Town
2d
Other1
SavedSave
Location: Franschhoek, Cape Town Position Overview An opportunity has become available within the company for an experienced and reliable Guest Assistant who will provide exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operation standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach. Main Responsibilities: - Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve. - Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations. - Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out. - Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism. - Always uphold a neat and tidy reception desk. - Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready. - Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments. - Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff. - Weekly and daily reports must be completed as per front desk shift procedures. - Detailed PIT checks to be done on each shift and compared to guest details on Protel. - Highlight any maintenance issues or service deficiencies promptly to maintain the hotels standards. - Adherence to all health and safety regulations. Experience and Skills: - Minimum of 2 years of experience in the Front Office operations of a luxury hotel - Proficient in use of various well-known Property Management systems - Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance - Display a sense of urgency and dedication to meeting the needs and wishes of others - The ability to remain calm and professional when under pressure - Strong interpersonal skills - Excellent verbal and written skills - Must be professional and a team player - Sustainable quality and attention to detail Inherent Requirements: - Matric Certificate - Tertiary qualification in Hospitality Management or Tourism would be advantageous - Certificate in First Aid/Fire Fighting/Health and Safety, would be advan
https://www.jobplacements.com/Jobs/G/Guest-Assistant-1263669-Job-Search-02-18-2026-04-20-08-AM.asp?sid=gumtree
14d
Job Placements
1
Customer Support RepresentativeMonatgue Gardens & Century City (2 Locations) We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.Responsibilities:Customer Support & Issue ResolutionServe as the first point of contact for customer inquiries via email, phone, and chat.Address and resolve customer concerns promptly and professionally.Escalate complex issues to the relevant teams when necessary.Maintain detailed records of customer interactions and resolutions.Order & Inventory SupportAssist customers with order tracking, returns, and exchanges.Collaborate with the logistics team to resolve shipping and inventory-related inquiries.Provide accurate product information and availability updates.Communication & Team CollaborationWork closely with sales and account management teams to ensure seamless customer experiences.Relay customer feedback to internal teams to improve products and services.Foster a positive and solution-oriented team environment.Reporting & Process ImprovementTrack and report common customer issues to identify trends and areas for improvement.Suggest process enhancements to improve efficiency and customer satisfaction.Key Skills:Strong problem-solving and conflict-resolution abilities.Excellent verbal and written communication skills.Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.Patience and empathy when handling customer concerns.Ability to multitask and prioritise in a fast-paced environment.Minimum Requirements:1 - 2 years of experience in customer support, retail, or a related role.A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).Experience with CRM or helpdesk software is a plus.Strong organisational skills and attention to detail.Ability to work independently and as part of a team.
https://www.jobplacements.com/Jobs/C/Customer-Support-Representative-Cape-Town-1196514-Job-Search-6-23-2025-4-21-45-AM.asp?sid=gumtree
8mo
Job Placements
1
SavedSave
Insurance Sales Consultant
Are you ambitious, self-motivated and success driven? Join our successful and continually growing team of sales agents.
Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services.
The health and safety of our employees is of utmost importance to us. We comply with the COVID regulations and strict health safety measures have been implemented at our premises.
Requirements
• Exceptional communication and negotiation skills
• Matric Essential
• Clear Criminal record
• Sales and/or call centre experience advantageous
• Computer literate with good data capturing capabilities
Working Hours
• Monday, Wednesday and Thursday 8am to 5pm
• Tuesday (Marathon Day) 8am to 8pm
• Friday 8am to 3:30pm You will be required to work 1 Saturday per month 8am to 1:30pm
Work from home will only be applicable during lockdown. On-site training with the option to work from home thereafter. Once lockdown is lifted, you will be required to resume duties at our premises.
Remuneration
• R5000 basic
• Uncapped commission incentives
• Emergency Assistance
• Access to E-Learning portal for personal development
Please attach your most recent and up to date CV with your application.
Please note that due to the high volume of CVs received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.Salary: RMin salary: 5000.Max salary: 5000.Job Reference #: 201121
1y
Mango5
1
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Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include:
Verifying sales calls
• Search for and listen to call recordings.
• Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out.
Conducting overarching quality assessment tasks
• Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.).
• Identify strengths, opportunities for improvement, and any compliance violations in customer interactions.
• Conduct and complete investigations as and when required and provide reporting based on findings.
• Provide detailed, insightful and constructive feedback on evaluations.
• Enter quality assurance (QA) data into spreadsheets to track scores and trends.
• Adhere to high levels of quality standards and meet monthly QA targets.
Contribute to continuous improvement of quality in the unit
• Conduct weekly feedback sessions with team leaders to discuss individual and team performance.
• Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance.
• Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance.
• Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained.
This role has the following requirements:
Qualifications
• Matric certificate or equivalent.
Experience
• QA experience in a call centre environment preferred.
• Minimum of 2-years call centre experience in long term insurance.
Skills and behaviours
• Ability to work with minimum supervision, adapt to a changing environment quickly and think independently.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines.
• Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes.
• Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
Ability to handle multiple tasks in a production-driven environment.
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R7000
• Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130
1y
Mango5
1
SavedSave
Sales Support Lead ResearcherReports to: Fire/EMS Division Director (Business Development / Sales Support)About the client: Our client is a leading provider of intelligent transportation system (ITS) solutions, focused on making roads across the United States safer, more efficient, and more connected. Their products include innovative hardware and software technologies — such as the Glance® SaaS platform — that help cities and transportation agencies improve mobility, reduce response times, and enhance roadway safety through smarter infrastructure. Headquartered in Atlanta, Georgia, with offices in Cape Town, South Africa, and India, they work across continents to deliver real-world impact through connected vehicle technology, smart traffic management, and advanced emergency response systems.Role Summary:This role exists to uncover qualified leads and save sales representatives significant time by gathering accurate, cold-call-ready prospect intelligence. This will include department contact details, verified decision maker names/titles, and supporting context. This is so sales representatives can focus on outreach, appointments, and demonstrations rather than research.Our client is seeking a naturally curious, detail-driven “treasure hunter” to validate high-quality prospect leads in the public safety market, specifically Fire, EMS, and Law Enforcementagencies that may benefit from our client’s Glance Emergency Vehicle Preemption.This Lead Support Specialist will need to use purpose-built ChatGPT prospecting tools, along with public sources (e.g. LinkedIn, municipal/county directories, official agency sites, local news, Facebook, and other social media) to confirm accuracy and produce lead packets that a Fire/EMS Product Representative can immediately convert into effective outbound calls.This position will require more overlap with US times, likely 10 AM to 7 PM. Key Responsibilities: Lead Discovery & Prospecting (Fire/EMS/Law Enforcement)Identify and prioritize target agencies across Fire, EMS, and Law Enforcement, and related government stakeholders.Build and maintain a steady pipeline of new prospects aligned to Fire/EMS Sales Representative territoriesUncover hidden opportunities by connecting the dots across jurisdictions, mutual aid regions, dispatch centers, and municipal/county structuresDecision Maker & Influencer IdentificationFire Chief, Deputy/Assistant Chief, Battalion Chief, Operations Chief, Training, Fleet Logistics, CommunicationsEMS Director/Chief, Operations, Fleet, Training, CommunicationsPolice Chief, Deputy Chief, Operations and Patrol leadership, Fleet LogisticsCity and/or Co
https://www.jobplacements.com/Jobs/S/Sales-Support-Lead-Researcher-1267146-Job-Search-03-01-2026-23-00-14-PM.asp?sid=gumtree
2d
Job Placements
1
Purpose of the RoleThe purpose of this position is to lead, control and optimise the day-to-day operations of a high-volume debt collection call centre, managing approximately 40 call centre agents and team leaders.The successful candidate will be a seasoned debt-collection professional with strong operational, people-management and commercial capability, exceptional communication skills in both English and Afrikaans, and a proven ability to drive performance, compliance and results in a demanding collections environment.Key Responsibilities Include but Are Not Limited ToLeading, managing and supervising a team of approximately 40 call centre agents and team leadersProviding firm, consistent and professional oversight of staff performance, conduct and productivityManaging daily call centre workflows and ensuring all collection, quality and compliance targets are metImplementing and enforcing strategies to improve recovery rates, productivity and debtor engagementConducting performance reviews, coaching, mentoring and ongoing staff developmentEnsuring strict adherence to company policies, procedures, code of conduct and regulatory requirementsAnalysing operational data, call statistics and financial performance indicators to support informed decision-makingWorking closely with senior management to align operational execution with business objectivesOverseeing branch and office management to ensure a professional, disciplined and efficient working environmentIdentifying operational inefficiencies and implementing best-practice debt-collection methodologiesAssisting with recruitment, training and onboarding of new collection staffManaging escalations and resolving complex or sensitive debtor matters professionally and decisivelyEnsuring full compliance within the debt-recovery framework, client mandates and service-level standardsCriteriaProven management experience within a Debt Collection or Financial Call Centre environment is mandatoryCandidates without direct debt-recovery experience will not be consideredPrior experience in legal debt collection or working alongside attorneys / law firms handling collections will be a strong advantageDemonstrated experience managing and supervising large teams in a structured, target-driven environmentFully bilingual in English and Afrikaans at a high professional level verbal and written (non-negotiable)Strong leadership presence with the ability to manage, motivate and enforce standards consistentlySolid financial, operational and business acumen with the ability to interpret performance dataConfident, professional and authoritative communicator at all organisational levelsHigh levels of integrity, a
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Branch-Manager-1251582-Job-Search-02-07-2026-00-00-00-AM.asp?sid=gumtree
25d
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