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Results for address in "address", Full-Time in Jobs in Western Cape in Western Cape
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Retention Specialist Flemish SpeakingBe part of a fast-paced SaaS scale-up transforming beauty and wellness businessesCape Town, Gardens | R25,000 R31,000 p/m | On-site | Flemish-speaking | SaaSAbout Our ClientOur client is a rapidly expanding SaaS company focused on the beauty and wellness industry. Operating across international markets, they provide digital tools that empower salons and wellness professionals to grow and thrive. Their collaborative, high-performance culture is ideal for people who want to make an impact in a global, tech-driven environment.The Role: Retention Specialist Flemish SpeakingAs part of the Commercial Activation team, you will take ownership of the partner journey beyond onboarding, focusing on retention, growth, and long-term platform engagement for Flemish-speaking clients. Youll work closely with salon and wellness businesses to drive value from the product, address usage issues, and reduce churn. This role is critical in ensuring partners become successful, long-term users of the platform.Key ResponsibilitiesBring 2+ years of experience in client success, account management, or retention rolesEngage with Flemish-speaking clients to maintain and grow platform usageDeliver product coaching and best practice guidance to help partners get the most from the platformIdentify risk signals and proactively implement retention strategiesCollaborate with onboarding and support teams to ensure seamless client experiencesTrack usage trends and partner health using Salesforce, Google Sheets, and internal systemsChampion customer feedback to inform product and process improvementsSupport partners with feature adoption and long-term digital transformationAbout YouFluent in Flemish (spoken and written)2+ years in retention, client success, or account management rolesComfortable hosting virtual sessions and engaging across digital channelsStrong multitasking, organisation, and KPI management skillsConfident using Salesforce, Google Sheets, Slack, and MS OfficeEmpathetic communicator with a problem-solving mindsetResults-driven and proactive, with an eye for opportunities to add valueTeam player who thrives in a collaborative, high-growth environmentNice to HaveBackground in beauty, wellness, or personal care sectorsExperience supporting European or international marketsFamiliarity with digital transformation or e-commerce platforms
https://www.jobplacements.com/Jobs/R/Retention-Specialist--Flemish-Speaking-1260665-Job-Search-2-9-2026-10-53-01-AM.asp?sid=gumtree
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Job Placements
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Key Duties and Responsibilities:Deliver on Service standards as per established Service Model for the functionEnsure adherence to processes and address/raise issues that need attentionWork proactively with other business functions and stakeholdersEnsure fees in relation to the functions responsibilities are posted for services rendered in a timely manner and in line with processesUndertake and participate in relevant departmental meetingsPeriodically review work being undertaken to check for adherence to policy and procedures, check quality of workEnsure complaints, errors and omissions are dealt with as per company policyDaily monitoring of progress of assigned casesDealing with assigned outstanding cases and action regular follow up to ensure progressEnsuring relevant record keeping on systems used for processing or managing work are maintained and up to date across the functionTo assist and undertake case work as required in the functionContribute to staff training programmesYou will take part and actively contribute to the weekly Team MeetingsPlease be advised that the Team Leader will be responsible for allocating workloads, with the support from the Senior OfficerFrom time to time you may be required to perform other reasonable tasks within the scope of your role to support the businessCompetenciesStrong organisational and administrative skillsAbility to work as part of a team and positively influence and contribute to the teamGood communication skills over the phone, in person and comfortable using video technology to engage with clients and colleaguesAbility to work with confidential and sensitive dataGood time managementAbility to work under pressure and multi-taskExperience of working in and maintain good client relationships and delivering good serviceHigh level of commitment and positive attitudeExercise the highest ethical and safety standards when conducting your work, particularly where other people are involvedBe energetic in your approach to performing a service to the CompanyBe attentive to detail and work methodically and accuratelyExercise the utmost good faith towards the Company both in carrying out your duties and in all of your dealings with the Company and its clients and/or its suppliersPossess excellent communication skillsPresent yourself professionally to fellow employees and clients of the CompanyUse your initiativeBe able to work independently as well as part of a teamA willing and flexible attitude to working hours to support team and business needs, as requiredKey Performance Indicators:Service delivery on operational tasks â?? me
https://www.jobplacements.com/Jobs/C/Client-Service-Officer-Client-Support-1251665-Job-Search-02-03-2026-00-00-00-AM.asp?sid=gumtree
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