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1
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Our client is a leading provider of Business Process Outsourcing (BPO) solutions, dedicated to delivering exceptional services to their clients across various industries. They prioritize quality, innovation, and client satisfaction in all aspects of their operations.
Job Purpose:
As the Quality and Insight Director, you will play a pivotal role in ensuring the highest standards of service delivery and client satisfaction within the organization. You will lead the development and implementation of quality assurance strategies, drive insights through data analysis, and collaborate with cross-functional teams to optimize operational efficiency and enhance the overall client experience.
Responsibilities:
• Develop and execute comprehensive quality assurance strategies to uphold service excellence and compliance with client requirements and industry standards.
• Lead a team of quality assurance professionals, providing guidance, coaching, and performance management to ensure alignment with organizational goals and objectives.
• Responsible for the management of Senior Quality Managers.
• Establish and monitor key performance indicators (KPIs) to track and evaluate the effectiveness of service delivery, identifying areas for improvement and implementing corrective actions as needed.
• Utilize data analytics and reporting tools to derive actionable insights into operational performance, client feedback, and market trends, driving continuous improvement initiatives.
• Collaborate closely with internal stakeholders, including operations, training, and technology teams, to identify opportunities for process optimization, automation, and innovation.
• Serve as a subject matter expert on quality management principles, methodologies, and best practices, fostering a culture of quality and continuous improvement throughout the organization.
• Act as a liaison between the company and clients, proactively addressing quality-related concerns, providing regular performance updates, and participating in client meetings and reviews.
Requirements:
• Bachelors degree in business administration, Quality Management, or a related field; Masters degree preferred.
• Proven experience in a leadership role within the BPO industry, with a focus on quality assurance, process improvement, or operations management.
• Strong understanding of quality management principles, methodologies, and frameworks (e.g., Six Sigma, Lean, ISO standards).
• Proficiency in data analysis and reporting tools, with the ability to translate complex data into actionable insights and recommendations.
• Excellent communication, interpersonal, and negotiation skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Strategic mindset with the ability to identify and prioritize opportunities for process optimization, innovation, and service differentiation.
• Demonstrated leadership capabilities, including team mana...Job Reference #: 202680
2mo
Surgo HR & Training
2
Umhlanga based consultancy seeking a dynamic and self-motivated Business Development / Finance Consultant to join our team. This exciting opportunity is ideal for individuals with an interest or expertise in business development and finance, and we offer full training and ongoing support to help you succeed.Key Responsibilities: Build and maintain strong client relationships Provide expert financial advice and business development solutions Identify opportunities for growth and expansion for clients Create tailored solutions to meet client needs Regular financial analysis and reportingRequirements: Fully computer literate (Proficiency in MS Office and financial software is required) Strong communication and interpersonal skills Ability to work independently and as part of a team Prior experience in business development or finance is beneficial but not required A positive, eager-to-learn attitude with a desire for professional growthWhy Join Us? Comprehensive training & support to set you up for success Work alongside a dynamic and collaborative team Opportunity for growth and career progression within the companyHow to Apply:Interested candidates are invited to send their CV along with a copy of their matric certificate to recruit@labourfind.co.za
1d
Umhlanga1
Live-In Au Pair Needed in Umhlanga Rocks, Umhlanga area, R6000/month, to look after two girls ages 3 and 2. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 41047).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Salary: R6000Job Reference #: 41047Consultant Name: Michael Longano
4mo
Au Pair SA
2
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diginu is heading towards
being the No. 1 food delivery app in South Africa. If you would like to
be a part of this growing R46 Billion industry, then look no further. We
are hiring motivated and consistent individuals to join our team as a Merchant
Marketer. To take advantage of this hybrid opportunity to earn a passive
income, Register here: https://bit.ly/mydiginusignup for free. All training will be provided and
commissions are paid out weekly on a Friday. The type of establishments that
you are required to sign up are restaurants/take-away/bottle stores and
convenience stores. This position is
only available to individuals that reside in South Africa. Should you have any further queries, please
feel free to email me at tgmarketing247@gmail.com. I look forward to welcoming you to our team.
2d
UmhlangaAre you a go getter with a passion for sales?Do you thrive in a fast paced, dynamic environment?We are looking for energetic and driven Sales agents to join our growing team at LinkLayer.Basic plus commission, previous sales experience an advantage.Should you wish to apply please send a copy of your cv to Sales@LinkLayer.co.za .
2d
Umhlanga1
Live-In Au Pair Needed in Umhlanga Rocks, Umhlanga area, R8500/month, to look after baby girl (infant). Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 40879).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Salary: R8500Job Reference #: 40879Consultant Name: Michael Longano
4mo
Au Pair SA
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A Junior P/A position exists in Umhlanga. Must be computer literate and have good communication skills. This position would suit a school leaver who possesses the below-mentioned skills. Requirements:MatricComputer skillsGood communication skills.Forward C.Vs to:khlatshwayo@pps.co.zanjokoliyanda@gmail.com
2d
Umhlanga1
Au Pair Needed in Umhlanga area, Salary Negotiable, Monday to Friday: 06:30 - 18:00, to look after baby girl (newborn). Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 41030).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Job Reference #: 41030Consultant Name: Michael Longano
4mo
Au Pair SA
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Looking for a personal assistant to assist with general office admin.The candidate must be:Proficient with Word and Excel;Studying towards an LLB, BCom or BA.Please do not apply if you do not meet these requirements.This position would best suit a student studying part-time or through correspondence.Please email your CV and salary expectations.
3d
Umhlanga1
Au Pair Needed in Umhlanga Ridge, Umhlanga area, R70/hour, Monday to Friday: 13:30 - 17:30, to look after two girls ages 8 and 11. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 40976).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Job Reference #: 40976Consultant Name: Michael Longano
4mo
Au Pair SA
1
About Us:Legal Leaders is a dynamic and innovative legal services company dedicated to empowering and protecting individuals in the workplace. As part of our growing team, we are looking for a skilled In-House Accountant to manage our financial operations and ensure compliance with all accounting standards and regulatory requirements.Key Responsibilities:Prepare and maintain accurate financial records, including ledgers, balance sheets, and income statements.Manage the full accounting cycle, including accounts payable, accounts receivable, payroll, and reconciliations.Prepare and submit monthly management accounts and financial reports for decision-making.Ensure compliance with South African tax regulations (VAT, PAYE, and Income Tax) and oversee statutory submissions.Budget preparation, monitoring, and variance analysis.Collaborate with management to improve financial processes and systems.Liaise with external auditors and manage year-end audits.Requirements:Bachelor’s degree in Accounting, Finance, or a related field (BCom Accounting preferred).Professional certification (e.g., SAIPA/SAICA/CIMA) will be an advantage.Proven experience as an accountant, preferably in a corporate or legal environment.Strong knowledge of South African tax laws and financial regulations.Proficiency in accounting software (Zoho and Lawprac) and MS Excel.Exceptional analytical, problem-solving, and organizational skills.High level of integrity and confidentiality.Strong communication and interpersonal skills to work effectively within a team.Minimum of 3 years of experience as a Legal Bookkeeper.Valid driver’s license and access to your own vehicle.Why Join Us?Work in a collaborative and supportive environment.Opportunity to grow your career within the legal services sector.Competitive salary and benefits package.Be part of a team that makes a difference in people’s lives.Application Process:If you meet the above requirements and are excited about this opportunity, please submit your CV and a cover letter to us.
4d
UmhlangaSavedSave
Looking for experienced supervisor/manager for takeaway restaurant in Malvern . If interested pls email samanthaking595@yahoo.com Must beable to start immediately.
6d
UmhlangaKey Requirements:Strong organizational and time management skills with attention to detail.Excellent written and verbal communication skills.Proficiency in Microsoft Office Suite and other relevant project management tools.Ability to work independently, manage multiple tasks, and adapt to a dynamic work environment.Prior experience in a similar role is advantageous. Familiarity with the security or IT sector will be a plus.What We’re Looking For:A proactive, resourceful, and adaptable individual.Someone who thrives under pressure and remains composed in high-stakes situations.A professional representative who can handle internal and client-facing responsibilities.A team player with a commitment to upholding ethical and professional standards.email cv and qualifications to infopro031@gmail.com
7d
Umhlanga1
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Are you someone with an entrepreneurial spirit, a target-driven focus, and great time management - we want to hear from you!
9d
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Looking for experienced supervisor for takeaway restaurant in Westwood mall and pearls , must beable to travel to both stores . If interested pls email samanthaking595@yahoo.com Must beable to start immediately.
9d
UmhlangaSavedSave
RETAIL STORE IN UMHLANGA REQUIRES A DELI MANAGER TO JOIN OUR DYNAMIC TEAMQualifications2 or more years of experience in the fieldA degree will be an advantageMinimum requirementsFalls between the ages of 30 - 40 yearsAbility to manage staff of +-15Able to oversee the day to day operations in the Deli departmentEnsure that proper temperatures are being maintained at all stages during the production of DeliManager daily activities of employees to improve sales performance and supervising employees in various duties - cooking, serving, packaging, and operating countersEnsure there is adequate stockAbility to work well individually in a team environmentAble to effectively manage and grow the salesPlans and prepare work scheduleManages food cost at prescribed levels following approved portions control and accounting proceduresDevelop, manage and assign tasks appropriately to ensure the store is clean, organized and well kept to the company standardsUses knowledge of scales, weight measures, and tares to accurately weigh and label productsWorks well under pressureExcellent customer service skillsGood time management skillsReliable transportNeat and presentableGood communication skillsPunctualTakes initiativePlease email detailed Cv to applicationumhlangaspar@gmail.com(Only applications received via the above email address will be considered, please do not apply or message via Gumtree)
9d
UmhlangaSavedSave
We are looking for a TAX Clerk.Must be able to file all types of SARS returns ie.TAX, VAT, EMP etc.Must be efficient in tax laws.Kindly email cv torecruitonline3@gmail.com
9d
UmhlangaSavedSave
RETAIL STORE IN UMHLANGA REQUIRES A STOCK CONTROLLER TO JOIN OUR DYNAMIC TEAMQualifications2 or more years of experience in the fieldMinimum requirementsChecking stock levels regularlyCount stock in store, on the shelves and back upCheck variants, complete adjustments and post on the systemPlan stock take for the following dayReport stock take to the director on a daily basisComparing items received against items ordered only if there is a shortageImplementing or improving processes and proceduresExcellent customer service skillsExcellent time management skillsReliable transportNeat and presentableGood communication skillsPunctualTakes initiativePlease email detailed Cv to applicationumhlangaspar@gmail.com(Only applications received via the above email address will be considered, please do not apply or message via Gumtree)
9d
Umhlanga10
SavedSave
Get paid your worth and embrace your passion for Sales with Ignition Group!
We’re looking for experienced Sales Experts that want to get in on The Sweetest Deal around.
If you’re ready for a BIG career move, send a WhatsApp to Avo on 0835018247 with the reference ‘Sales expert’ to get your application started or please complete the link: https://bit.ly/45POe1v
If you meet the below requirements, get in touch:
· 6 months of Contact Centre sales or face-to-face sales experience.
· Excellent communication abilities
· Computer literacy
We offer:
· A competitive basic salary
· Lucrative commission structures
· Bonuses and allowances
· Paid training
· And so much more!Job Reference #: IGAHIBS2606Consultant Name: Avonette H.
4mo
IG Recruitment
2
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Hi, I'm looking for 2x hairdressers to rent a space in a busy upmarket salon based in Umhlanga, specializing in Indian hair or black hair . Please contact Nijesh on 083 718 8665 or whatsapp 063 250 3246.
9d
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