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Business Analyst/Trainer
This well known Software house is looking for someone with all-round experience in Business Analysis and ERP training skills.
A senior person who has good documentation skills, a good command of the English language. Ability to check documentation produced by other team members is a requirement. Training experience is a requirement. One of the core competencies required is the ability to train ERP modules to groups of up to 15.
Bachelor’s Degree or College diploma in Commerce or Business Administration and/or +/- 5 years equivalent work experience in the business environment with a minimum of10 years’ experience implementing and supporting similar core operational modules of an Enterprise Resource Planning system
• Some understanding of ERP Software fundamentals and tools.
• Knowledge of common best practise for the relevant functions.
• Direct hands-on experience in ERP implementations.
If you are looking for a new challenge send your CV and relevant documents to marinda@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjA4NTUwNzg5P3NvdXJjZT1ndW10cmVl&jid=1524035&xid=3208550789
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Technical Trainer: Banking clientWork from homeMust have excellent MTN or Vodacom connectivity in your areaLaptop, 3 G, headsets will be provided to youTraining provided 2-4 weeks’R 20 000 monthly salary Job Purpose Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking with the client’s line of business, thereby enabling the client to transact.Job Responsibilities Contribute to Business Unit savings through effective management of cost, time and qualityDisplay operational confidentiality by ensuring compliance to relevant standards and policiesRespond to and ensure detailed feedback and updates to clients and internal stakeholders on queriesImprove and maintain client service by operating according to optimal capacityFind innovative and workable solutions to assist both internal and external stakeholders according to their specific requirements.Establish and maintain client relations and satisfaction against agreed to standards and timeframesTo troubleshoot and where possible, remedy any computer related conflicts in order for the client to be able to transactDeliver quality output by efficiently and effectively adhering to all processes.Manage workflows via systems which include Siebel, Nitro and ImaliInstall electronic banking profiles for clientTrain clients on electronic banking profileResolve client technical queries on electronic banking products as per agreed standard timeframesResolve client training queries on electronic banking productsUpdate MIS daily (log sheets, exception reports and utilisation reports)Conduct client courtesy calls, live runs and follow upsUse your discretion to prioritise urgent client queriesTrain clients on cash product suitesLimit risk exposure by adhering to processes and proceduresManage cost awareness and control through efficient usage of office resources (stationery, cell phones and printing resources)Accurate record keeping on all travel claimsKeep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.Understand and embrace the vision and demonstrate the values through interaction with team and stakeholders.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.Contribute to a culture conducive to the achievement of transformation goals by participating in Culture building initiatives (e.g. staff surveys etc.).Participate and sup
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MzQwNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1791557&xid=1108_183405
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Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
Overview
Our client is currently recruiting a German-speaking Trip Coordinator to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:
Working closely with their partners to confirm ground services the moment a booking comes inReconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guestLiaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultantsProviding prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problemsUnderstanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travelBriefing guests about their upcoming experience in Africa and EuropeActing as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisisIssue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates
Why would you want this job?
This is a very unique customer service opportunity for many reasons – here are a few!
The people you work with: They are a dynamic international and multicultural team where you will be challenged and have countless opportunities to broaden your horizonsSupport for your growth: Their pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, they invest considerable time and resources in the growth and development of their peopleFlexible working hours: After the initial training, you will have considerable flexibility in your working hoursHaving an impact: You contribute to memories...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjAwNDcxNjkyP3NvdXJjZT1ndW10cmVl&jid=377178&xid=1200471692
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Location: Century City, Cape Town
Salary: Exp. Dependent
Start: ASAP
Purpose of the Role
To manage and maintain the operations team of the Central Fraud team and develop the department.
Key Responsibilities:
Responsible for supervising the general operations of the teamsAct as an escalation resource for cases that require more in-depth investigation and knowledgeAssist with the Risk responsibilities and obligations of the organisation including development, performance, and maintenance of processesAssist in achieving complete risk management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies’ processes and proceduresMeet set targets personally and for the teamTogether with the department Trainer, contribute to the training and development of the teamMonthly Team feedback sessions and managing progress of each individual team member.Monitor team performance, KPIs, and SLAs and motivate the team to achieve goalsProviding advice, guidance, and support to all individuals on the teamAssist in the recruitment of team members, subject to agreed criteriaTrain and appraise individual team members to ensure targets are metGrooming the team in all process areas and regularly working towards expanding their knowledge baseRegular reporting and escalation to Management about team progress and any concerns that require their attention.Allocation of work based on business and management requirements. Ensuring that all tasks is being recorded, performed, and updatedEnsuring adherence to all internal process documents and policiesDocument and send via email any personal improvement discussions held with individual team members to management and to the individual
Requirements:
Experience of working in an eCommerce businessExperience working in risk & fraud mitigation function and understanding the regulatory requirements.Experience in handling & mentoring people and holding healthy discussions.Experience in documentation and effective communicationEffective business decision-making skills, be able to think on your feetExcellent computer proficiency (MS Office – Word, Excel, and Outlook)Leadership experience, handling people and their workExperience in working for an international contact centreAbility to work in different shiftsAbility to work in a multi-dimensional environmentGrade 12 or equivalent
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTk0NDI5NTU1P3NvdXJjZT1ndW10cmVl&jid=1237460&xid=1594429555
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