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A new position is available for a Service Advisor for our client in the Truck Industry. The position will be based in Spartan Johannesburg. Duties: Greeting customers and assisting with queries. Opening of estimates and job cards for work to be done. Ensure the Estimate goes to client via email and phone call, go ahead is received within one hour of booking or truck arrival. Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs. Inform clients of campaigns available for their vehicle and upsell hours from campaigns. Check and inform if vehicle is in warranty, truck is under service plan or maintenance plan, and if the item to be done is covered in the plan or if the client need to be billed. Communicate with parts department to ensure timeous availability of parts. Obtain various order numbers and issue the go ahead to the foreman and technicians. Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released. Explain all work done to client prior to collecting the vehicle and ensure all work is covered or if there is additional work required. Control the daily Workshop workflow sheet. Send out by end of business day. Control the Workshop efficiency report, hours allocated vs worked. Control the gate pass book and company policies regarding vehicle movements i.e. No vehicle lave without payment. Manage and oversee the dealerships workflow and schedule between departments. Call customer to advise them about service changes or vehicle pick up times. Maintain positive customer relationships to ensure repeat business. Adhere to all company policies. Send payment Proof of Accounts and ensure the debtors is loaded and removed. Requirements: Matric Certificate/ Grade 12 Relevant training/qualifications as a Service Advisor or similar role. Code 8 License Min 3 -5 years’ experience in similar role. A strong understanding of automotive technology and the automotive industry. Skills: MS Excel, PowerPoint, Word & EVOLVE. Able to handle 30 -35 Job cards per day. Maintain a maximum open WIP of 25 job cards. Personal Attributes: Team Player. Read and write English. Confident and proactive approach – Anticipates issues and requirements. Excellent customer service skills, interpersonal and communication expertise. Confident and Proactive approach- anticipates issues and requirements. SECTOR: Automotive https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjA2MS9BSw==&jid=1813928&xid=E.L002061/AK

17h

Other

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Our client in the Truck Industry is seeking a Regional Sales Manager to join their team at the HQ in Johannesburg (East Rand). Job Description: Training and Development Take control of the Groups policies and procedures pertaining to dealer business to ensure specialist knowledge exists to assist and advise branch and dealer staff quickly within the sales and aftersales departments Monitor available training offered by the Group to dealer network to ensure consistent training attendance by branch and dealer staff Assist DPs with setting up training plans to upskill staff members to create a strong team Self-participate in relevant training programmes offered to ensure continued competence within business is professionally carried out. Assist with mentoring internal staff to ensure staff back up plans are in place. Monitor staff morale at dealers and branches remains positive and assist to correct any problem areas that could hamper the brand Responsible to manage work efficiently with clear communication. Strive to ensure a high-quality work ethic exists at all times to improve own skills and the dealer and branch staff. Sales Targets: Assist dealers to achieve 100% vehicle sales targets Financial Management Budget and Asset Control Ensure planning and cost saving control operational budgets that include travel and vehicle use to remain within the allocated Fuel Budget. Prevent any waste and ensure dealer visits adhere to a visit cycle to prevent adhoc visits where possible Ensure dealers debtor’s books is controlled, all payments to parts and vehicle stock are within the required policy time frame. Parts purchases to be settled in 30 days, independent dealer’s vehicle stock as per floorplan/ sinosure parameters. All vehicles invoiced to customers to be settled within 48 hours of the date of invoice Ensure Asset Vehicle Management on approved Loan and Demo unit usage within the Region adheres to agreed usage and timeline parameters. No overdue usage allowed. Ensure adequate return assessments are carried out and reported Dealer Support: Visit dealers in region at least six times per year and provide adequate feedback per visit template report including branding and highlighting any areas of concerns for further attention and resolve Assist dealer in developing business plans to have a workable plan in place with measurable to improve all the aspects of the business within their area of responsibility. Follow-ups on agreed action plans to be evaluated monthly/quarterly Assist dealers in resolving any relevant business problem they may face. Using the PDCA cycle to ensure actions are workable collect any problems and help through the head office with countermeasures to protect the brand Collaborate with the internal marketing team to ensure all marketing efforts are successfully implemented at the dealers to promote the Group SECTOR: Automotive https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTgzNS9BSw==&jid=1781685&xid=E.L001835/AK

17h

Other