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Looking for on site Supervisor with experience. Be able to work shifts and have computer skills. Good communication skills, having your on vehicle will be a plus as well as investigation back round.
1mo
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the ...Job Reference #: 202416
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
• Shi...Job Reference #: 202413
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202418
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
• S...Job Reference #: 202417
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
•...Job Reference #: 202414
3d
1
SavedSave
Our client, in the Payments and Lending industry, has an opening for a skilled Software Developer to join their diverse team of C# developers. We are looking for an individual that takes pride in what they do, is customer focused and takes ownership and accountability. This is a great opportunity for someone who wants to be challenged, experience exponential growth and see value in what they deliver to clients
Purpose of The Role:
The purpose of the Software Developer is to form a vital part of the software delivery team who is responsible for critical business processes as well as the development, maintenance, and support of software solutions to enable business strategies and priorities.
Primarily the areas of responsibility may include, but are not limited to:
Database design and developmentUser interface design and developmentSoftware development and unit testingWriting technical documentation and updating the Wiki siteCollaborate with Business Analysts and Test AnalystsResearch and investigate new technologiesLog analytics
To excel in our environment, you would require the following:
Minimum of 3 years’ experience in a software development role and environmentSolid experience with databases: MS SQL Server, MySQLSolid experience with software:
C#; .NET 6,XML,SOAP,WCF,RESTful API’s,HTML5,Angular,JavaScript,JSON,Stored Procedures,SSIS,Message Queues (RabbitMQ),Visual Studio,TFS,Azure DevOps,GIT,Amazon EC2, Amazon S3, Amazon VPC
Understanding of Continuous Integration, DevOps & SOAExperience in Financial Transactional systems (advantageous)
You will also be required to display the following competencies:
Technical and problem-solving abilitiesPro-active and collaborative team playerHigh attention to detailPassion for continuous learning and self-developmentExposure to agile development methodologies (advantageous)
General:
Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessfulIn keeping with our client’s employment equity requirements, only South African citizens will be considered.Please include your current salary and salary expectations.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTgwMTczNDc1P3NvdXJjZT1ndW10cmVl&jid=1641761&xid=3180173475
3d
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Position: Stock Co-Ordinator
Location: Cape Town
Reporting To: Department Manager
Purpose:
The purpose of this job is, to manage the day-to-day maintenance of stock levels within the inventory parameters on the stock system and monitor merchandising and housekeeping standards of stock on shelves in such a way that stock discrepancies are reduced in order to minimize losses. In addition this includes ensuring that stock corresponds with stock on hand that’s recorded on the stock system used and investigate issues that arise in such a manner it ensure the continuous availability of stock.
Key Responsibilities:
Investigate stock transfers errors in various departments as well as liaise with the stock controllers across the relevant branches to check stock on hands against computer stock.Liaise with the stock controller on a daily basis where there are stock discrepancies in the departments after investigations was done and have the stock adjusted accordingly.Assist the stock controller with the checking of credits and faulty good returned from the various branches.Ensure spot checks are done on department stock takes done by the various departments in the Distribution Centre.Comply with Health and Safety standardsParticipate in perpetual stock takes.Ensure housekeeping of work area.Perform any work-related tasks as delegated by superior.
Requirements:
Matric or 3 x Completed Intercept courses equating to total of 120 credits3 years in stock related function2 years experience in the industryIn-house entry level merchandising standardsDemonstrate 95% accuracy in stock countsAbility to handle pressureAbility to communicate effectively (verbal & written)Completed merchandising trainingPlanning, time management & organising skillsPolicy and procedure drivenAccuracy, discipline and motivation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjU4MTgzNDIxP3NvdXJjZT1ndW10cmVl&jid=948441&xid=1658183421
3d
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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.
ENVIRONMENT:
A fast-paced Asset Management Specialist based in Bellville seeks a technically strong Tier 3 IT Support Engineer who will be working with, evaluating and implementing all the latest technology. You will use your experience in Cybersecurity, Vulnerability Management, enterprise hardware, server operating systems, backups and Disaster Recovery to secure, optimise and improve the organisation’s IT infrastructure. You will require a MCSE Certification with 6-10 years’ experience in a similar role preferably in a medium to large enterprise, able to implement Azure solutions, O365 applications (Office, Exchange, Teams, OneDrive, SharePoint Online, Power BI) and proficiency with Active Directory, Hyper-V, DHCP, DNS, WSUS, ADFS( SAN, Windows Server. You will have access to extensive training opportunities including internal and external courses as well as conferences to grow your knowledge and career.
DUTIES:
* Install, configure, monitor and maintain Backups and DR environment.
* Monitor, investigate and remediate all security threats from multiple sources.
* Take ownership of all assigned project work.
* Execute all project work according to targets.
* Resolve all service requests according to SLA.
* Install, configure, monitor and maintain IT infrastructure.
* Review and recommend infrastructure specs.
* Attend meetings and update documentation.
* Support Tier 1 & Tier 2 Engineers.
REQUIREMENTS:
*Qualifications -*
* MCSE: Core Infrastructure/Cloud/Productivity, Azure, O365 or similar qualifications.
* Certifications in Cybersecurity, Linux, enterprise backup solutions, Vulnerability Management solutions, AV/EDR also an advantage.
*Experience/Skills –*
* 6-10 Years’ experience in a Tier 2/3 Server Support Engineer environment preferably in a medium to large enterprise.
* Implementing and securing –
* Azure solutions
* O365 applications (Office, Exchange, Teams, OneDrive, SharePoint Online, Power BI)
* Implementing, monitoring and remediating –
* Enterprise Cybersecurity solutions (Firewalls/SIEM/MDR/CIS)
* Enterprise Vulnerability Management Solutions
* Implementing and supporting –
* Enterprise Hardware (Servers, SANs, tape libraries etc.)
* Operating Systems (Windows Server and Desktop, Linux Servers, Android, iOS)
* Enterprise networks (AD, Hyper-V, DHCP, DNS, WSUS, ADFS)
* Enterprise voice and Contact Centre Solutions
* Implementing, supporting and testing enterprise backups and Disaster Recovery.
ATTRIBUTES:
* Ability to prioritise and work under pressure.
*While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.*
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. *Only*SA Citizens
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI0NTg0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185807&xid=1555_24584
2y
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Debt Collector - Contract (Must be available immediately) Job brief We are looking for reliable Debt collectors.Responsibilities Keep track of assigned accounts to identify outstanding debtsPlan course of action to recover outstanding paymentsLocate and contact debtors to inquire of their payment statusNegotiate payoff deadlines or payment plansHandle questions or complaintsInvestigate and resolve discrepanciesCreate trust relationships with debtors when possible to avoid future issuesUpdate account status and database regularlyAlert superiors of debtors unwilling or unable to pay when necessaryRequirements 2 - 3 years experience as debt collectorExperience in working with targets and tight deadlinesKnowledge of relevant legal requirementsWorking knowledge of MS Office and databasesExcellent communication and people skillsGood in negotiating and persuadingAbility to be polite and compassionate without lacking confidenceMatric essential
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY3MzI2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1166170&xid=1109_67326
2y
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My client based in Cape Town (Northern Suburbs) is currently looking for a Tier 3 IT Support Engineer to join them on a permanent basis
IT
All applicants need to be fully vaccinated
Responsibilities
* Install, configure, monitor, and maintain Backups and DR environment
* Monitor, investigate, and remediate all security threats from multiple sources
* Takes ownership of all assigned project work
* Executes all project work according to targets
* Resolves all service requests according to SLA
* Install, configure, monitor, and maintain IT infrastructure
* Reviews and recommends infrastructure specs
* Attends meetings and updates documentation
* Supports Tier 1 and Tier 2 Engineers
Qualifications and experience
* MCSE: Core Infrastructure / Cloud / Productivity, Azure, O365 or similar qualifications
* Certifications in CyberSecurity, Linux, Enterprise Backup Solutions, Vulnerability Management Solutions, AV / EDR also an advantage
* 6-10 years experience in a Tier 2 / 3 Server Support Engineer environment preferably in a medium to large enterprise
* Experience implementing and securing Azure solutions
* Experience implementing and securing O365 applications (Office, Exchange, Teams, OneDrive, SharePoint Online, Power BI)
* Implementing, monitoring and remediating Enterprise Cybersecurity solutions (Firewalls/SIEM/MDR/CIS)
* Implementing, monitoring and remediating Enterprise Vulnerability Management Solutions
* Implementing and supporting Enterprise Hardware (Servers, SANs, tape libraries, etc.)
* Implementing, supporting, and securing Operating Systems (Windows Server and Desktop, Linux Servers, Android, and iOS)
* Implementing and supporting enterprise networks (AD, HYPER-V, DHCP, DNS, WSUS, and ADFS)
* Implementing, supporting, and testing enterprise backups and disaster recovery
* Implementing and supporting enterprise voice and Contact Centre Solutions
* Ability to prioritize and work under pressure
If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review
*Desired Skills: *
* Tier 3
* It Support
* Azure
* O365
*Desired Work Experience: *
* 5 to 10 years
*Desired Qualification Level: *
* Grade 12 / Matric
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzExMzc4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1199365&xid=1554_11378
2y
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Were looking for a candidate to fill this position in an exciting company. INDUSTRIAL RELATIONS Maintain oversight of all TSE first line discipline (charge sheets, warnings, notices, etc)Oversee and get involved with Disciplinary Proceedings (Grievances, Desertions, Counselling, Informal And Formal Hearings)Facilitate disciplinary enquiries, appeals, grievances and CCMA casesMaintain the IR trackerAdvise employees and management on disciplinary processes and proceduresAttend CCMA when required on conciliation and AbitrationAssist with the documentation for AbitrationLiaise with Union officials and representatives when required.Co-ordinate all external referred disputes ie. Labour Court, CCMAArrange and collate background information on disputesConduct preliminary investigations and compile background reports for submission to Bargaining CouncilResearch relevant case law, liaise with labour experts and compile case reports in preparation of disputes for either arbitration or CCMAEnsure formal engagement between labour and employer for purposes of consultation and negotiationGive advice to Management, staff and unions on labour related matters and evaluate policies and procedures in line with labour legislationBuild and maintain constructive relationships with unions, management and councillorsEnsure compliance with relevant collective agreement;Monitor and give advice with the handling of disciplinary hearings/incapacity hearingsConduct preliminary investigations to establish the need for formal disciplinary procedures to be proceeded withCoordinate and facilitate Labour Relations TrainingImplement and maintain strike contingency plansKeep record of daily Labour Relations related activities, update records and files to maintain a database of labour matters. STRATEGIC CONSULTING Stay abreast of all legislative changes in order to keep regional management and clients informed at all timesDesign and implement labour relations related initiatives within the company and with clients, thereby creating unique differentiatorsProvide input/guidance to client on Labour Relations matters to minimise riskDevelop and implement action plans around specific labour relations type situationsCustodian of internal company Labour Relations documentation and processes and make recommendations and agreed changes. Grade 12 with Labour Law or HR qualification or equivalent?Minimum 3 – 5 yrs. Labour Relations experience essential with extensive exposure to CCMA, Conciliation, Arbitrations, unions etc. Proven experience in managing the delivery of personnel services to a workforce in excess of 600 employees. Experience within the distribution and logistics sector will be an added advantage Registration with a professional body would be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yOTJfMjAyMjIxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1165169&xid=292_202221
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Ntice Sourcing SolutionsBellville, Western Cape Posted 10 Feb 2022 by Ntice Sourcing SolutionsOur Client, Momentum Health Solutions, who has been voted Top Employer of the year twice in a row, is looking for a Senior Forensic Investigator/Senior Data Analyst (Manager: Prepayment Analytics), to be based in Bellville, Cape Town. You will be supporting an FWA Health Investigative/Forensic team. This role has a hybrid model, and you will be required to work from the offices, twice a (URL Removed) and Responsibilities: Perform prepayment analytics using IBMs suite of real time fraud detection analytical tools to identify outlier behaviour and potential FWARefine these prepayment tools to improve the sensitivity and accuracy thereof in detecting irregular claims behaviourReview case reports or summaries prepared by direct reports to be presented to client and management for timeous intervention in mitigating future financial losses to client because of the detected fraudManage & support a team of FWA Forensic InvestigatorsMentor and provide guidance to the Investigator team to focus the investigations conducted and to improve their skill set and report writingAudit the information received from providers and draw appropriate conclusions on the validity thereof and the extent to which the findings have been provenQuantify the extent of losses incurred and contribute to the compilation of a report as requiredRecommend necessary action to be taken, which could include closing a case and/or presenting findings to the client forum for decisioning or punitive sanctions where requiredAttend client meetings or forums as well as healthcare service provider engagements as necessary, to address the risks at hand and to affect the necessary future action to be takenInvestigate client queries within the agreed service level and ensure that client receives timeous feedbackManage documentation, records, investigation notes and other evidence, ensuring accurate and accessible record keepingParticipate in legal processes where required and testify to investigation findings if necessaryLiaise with various internal and external stakeholders to build and maintain relationshipsKeep abreast of relevant legislation, regulation, and policies within the Healthcare industryContribute to the development of fraud prevention policies, strategies, plans and other related documentsParticipate and contribute to a culture of performance excellenceProven experience managing a high-performance team / leading a team of 5 staffTravel between operations and/ or other destinations as and when required.Matric and relevant B-degree in Accounting, Quantitative Analysis, Risk Management, Auditing, Forensic Investigations, Criminal or related fieldACAMS Certificate OR Certified Fraud Examiner (ACFE), or equivalent (Desirable)Experience: At least 5 years experience in the field of Forensic/Co
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yOTJfMjQxMDIxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1159059&xid=292_241021
2y
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We are growing our awesome team and if you feel like you can add value and help building amazing logistics and inventory control solutions and have the drive to create and design innovative solutions and products, then this position is for you!
We are looking to add a passionate individual that enjoys problem-solving and assisting clients with solutions that make their operations run smoother and ensure tickets are resolved within the agreed SLA timelines.
*You’ll spend time on the following:*
* Assist our partners and users with responding to tickets
* Training partners and users to help prevent further operational support tickets
* Assist the developers with technical support and testing
* Meet agreed SLAs with regards to response and overall resolution times
* Identify common issues and propose solutions to proactively prevent further occurrences
* Design alerts and reporting to assist with future ticketing and to create proactive solutions
* Technical/help-desk support
* Good communication skills, both written and vocal
* Ticketing systems like Jira, Freshdesk or similar
* SQL experience for investigations
* Hardware support and troubleshooting (Microsoft Windows based)
* Logistics and supply chain knowledge
*The ideal candidate will be someone that:*
* Is self-motivated
* Has an attention to detail
* Can work under-pressure
* Enjoys problem-solving
* Enjoys learning
* Has a passion for technology
* Good investigation skills
* Logical thinker
* Good interpersonal skills
* Has the ability to exercise patience
*Bonus points if …*
* you have experience with the AdOr Warehouse Management System
* experience in logistics would be great
* Technical/help-desk support
* Good communication skills, both written and vocal
* Ticketing systems like Jira, Freshdesk or similar
* SQL experience for investigations
* Hardware support and troubleshooting (Microsoft Windows based)
* Logistics and supply chain knowledge
*The ideal candidate will be someone that:*
* Is self-motivated
* Has an attention to detail
* Can work under-pressure
* Enjoys problem-solving
* Enjoys learning
* Has a passion for technology
* Good investigation skills
* Logical thinker
* Good interpersonal skills
* Has the ability to exercise patience
*Bonus points if …*
* you have experience with the AdOr Warehouse Management System
* experience in logistics would be great
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ENVIRONMENT:
A leading Financial Services Provider in the Property sector seeks a highly skilled SQL Developer to join its team with a core focus on the migration of SSRS reports and the creation of new reports and dashboards. Your role will also entail performing tests to ensure accurate compliance with project requirements, daily monitoring, documenting and ultimately assisting with the complete Business Intelligence stack (Ingestion, transformation, modelling, reporting and creation of actionable insights). You will require Grade 12/Matric (NQF 4), at least 3+ years work experience with ANSI SQL, a solid understanding of Relational Databases and MS Office & Excel skills. Any knowledge of Data Modelling, ETL/ELT, Git, JIRA, Azure and Power BI will prove beneficial.
DUTIES:
* Create, change and manage reports.
* Access, investigate and extract data as needed.
* Test data for completeness and correctness.
* Provide support to internal users.
* Issue investigation and resolution.
* Investigate systems and document.
* Problem escalation as needed.
* Be comfortable documenting processes along the way.
REQUIREMENTS:
* Grade 12 / Matric (NQF 4).
* 3+ Years’ experience working with ANSI SQL.
* Good understanding of relational databases.
* Computer Literacy (MS Office, Excel).
* Own transport.
*Advantageous –*
* Knowledge of Data Modelling, ETL/ELT, Git, JIRA, Azure and Power BI.
*While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.*
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. *Only*SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to (Email Address Removed) and mention the reference numbers of the jobs. We have a list of jobs on (URL Removed) Datafin IT Recruitment - Cape Town Jobs.
*Desired Skills: *
* SQL
* Developer
* Data
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Manager: Prepayment Analytics (Forensic Investigator) (Data Analyst)Our Client, Momentum Health Solutions, who has been voted top employer of the year twice in a row, is looking for a Specialist/Manager supporting a FWA Health Investigative/forensic team. The successful candidate will be based at the Bellville office (Parc du Cap) and will be required to work from the office at least twice a week (Hybrid model).Duties and Responsibilities:Perform prepayment analytics using IBM’s suite of real time fraud detection analytical tools to identify outlier behaviour and potential FWARefine these prepayment tools to improve the sensitivity and accuracy thereof in detecting irregular claims behaviourReview case reports or summaries prepared by direct reports to be presented to client and management for timeous intervention in mitigating future financial losses to client because of the detected fraudManage & support a team of FWA forensic InvestigatorsMentor and provide guidance to the Investigator team to focus the investigations conducted and to improve their skill set and report writingAudit the information received from providers and draw appropriate conclusions on the validity thereof and the extent to which the findings have been provenQuantify the extent of losses incurred and contribute to the compilation of a report as requiredRecommend necessary action to be taken, which could include closing a case and/or presenting findings to the client forum for decisioning or punitive sanctions where requiredAttend client meetings or forums as well as healthcare service provider engagements as necessary, to address the risks at hand and to affect the necessary future action to be takenInvestigate client queries within the agreed service level and ensure that client receives timeous feedbackManage documentation, records, investigation notes and other evidence, ensuring accurate and accessible record keepingParticipate in legal processes where required and testify to investigation findings if necessaryLiaise with various internal and external stakeholders to build and maintain relationshipsKeep abreast of relevant legislation, regulation, and policies within the Healthcare industryContribute to the development of fraud prevention policies, strategies, plans and other related documentsParticipate and contribute to a culture of performance excellenceProven experience managing a high-performance team / leading a team of 5 staffMinimum Requirements:Education:Relevant B-degree in Accounting, Quantitative analysis, Risk Management, Auditing, Forensic Investigations, Criminal, or related fieldMatric or equivalent qualificationCertificate in Money Laundering Control, ACAMS Certificate or Certified Fraud Examiner (ACFE), or equivalent (Desirable) Membership to a Professional body (Desirable) Knowledge:Knowledge of Fraud, Waste and Abuse regulatory environmentKnowledge of Insurance, Health and Financial Services IndustryKnowledge of
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What will make you successful in this role? The Automation Engineer is responsible for developing, implementing and maintaining Glacier’s test automation framework and to provide support to all IT Development teams. The Automation Engineer will provide for enough automation coverage that will guarantee comprehensive regression testing and quality.What will you do? The following outcomes will be expected to be achieved by the Automation Engineer: Create and run automation scriptsCollaborate the Lead testers / Test analysts / Devs / Architects to ensure sufficient automated regression testing coverageInvestigate defects and log defects (where required)Responsible for distributing Automation reports or regular basisKeeping libraries and services up to dateMapping of controls and adding it to application codeSupport IT Development teams to deliver on their sprint testing goalsJoint responsibility with Test analysts of maintaining automation datasheetsServe as the test automation subject matter expertOptimize automation scripts to ensure maintainable codeEnsure stability of the automation framework and environmentRecommend and initiate enhancements to the current automation framework to ensure relevanceProvide input to the automation strategy to ensure increasing value-add within the functional testing processMentor and guide junior automation engineersQualifications and experience Relevant IT qualification4+ years experience in automation scripting and automation tools5+ years Functional testing experience Knowledge and experience in Selenium, Spec-flow, Visual Studio, Opium, Desktop Automation Experience in Back-end development, using C# and JavaScriptBuilding Automation Frameworks e.g. BDD, Azure DevOps CI/CD, API Testing, Mobile etcExperience in Front-end development, using HTML5, WPF or any other popular JavaScript librariesKnowledge and experience of the following processes and methodologies:- SDLC and Testing Life Cycle- Scrum Methodology Prior experience in the financial services industry would be preferredQualification and Experience Degree or Diploma and the required Certification with 6 to 8 years related experience.Knowledge and Skills Regression testing and scriptsSystem testing, analysis and reviewsBusiness RequirementsLogs and tracks and resolves defects
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A leading investment company in Cape requires a competent HR Data Analyst to join the team. The successful candidate will assist the HR Operations and Reporting Manager with Analytics, Monthly Reporting and other administrative duties
* Analysing and presenting data and reports to the appropriate area of expertise, identifying errors, and advising on solutions
* Developing reports and dashboards that provide meaningful insights on employee data
* Managing the process of collecting data from various sources (including payroll) to develop reports
* Verifying data for quality and accuracy in reporting
* Driving efficiencies in reporting
* Identifying and working with the HR team to resolve various HR related issues
* Helping with job audits and HR investigations and following up with relevant parties
* Creating and delivering specialised presentations
* Reviewing employee and candidate data and inputting this into relevant HR databases
* Assisting with weekly, monthly, and quarterly reporting
* Health and safety reporting and compliance across the business
* Ensuring that the HR website and portals are up to date
* Loading recruitment adverts and content on digital platforms
* Tertiary qualification in Actuarial, Math, Statistics, or Informatics
* Minimum 1-2 years’ working experience in a similar role
* A high service delivery and performance mind-set
Should you not have had a response within 7 days, please consider your application as unsuccessful.
* Tertiary qualification in Actuarial, Math, Statistics, or Informatics
* Minimum 1-2 years’ working experience in a similar role
* A high service delivery and performance mind-set
Should you not have had a response within 7 days, please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3ODg2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1194023&xid=1555_27886
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My client based in Cape Town (Northern Suburbs) is currently looking for a BI Data Analyst to join them on an independent contract basis
IT
Tasks
* Identify and define the data requirements necessary to support business requirements or integrated application and subject areas
* Identify and define the business rules associated with the data; these should include all data integrity / constraint requirements
* Identify and perform detailed analysis of all data sources for each application and subject area
* Perform data profiling of data contained in source systems
* Provide the data mapping and associated transformation rules for each data items
* Ensure that the development activities are supported by accurate information
* Support and maintain the project data models at multiple levels of detail and functionality (conceptual, logical, normalized, relational, dimensional, application level, subject-level, integrated, etc.)
* Assist Data Modelers to draw up detailed data models
* Present data quality anomalies and problem areas to business users and source system owners
* Validate data models against the business- and data requirements
* Ensure the quality, accuracy, integrity, and conformity to standards of all models
* Provide accurate metadata, which allows full understanding of the project data components
* Identify data and data model inconsistencies and conflicts and assist the users in their resolution
* Transition information and assist developers with the data mapping and transformation and provide additional data analysis as required during the development phase
* Communicate project data-related information to Architects, DBA’s, Developers and Users
Qualifications and experience
* Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Engineering, or another quantitative field / National Diploma in an Information Technology related discipline
* 4+ years experience as a data analyst in a BI environment
* Solid SQL skills
* Ability to work with data profiling, data quality and reference data toolsets
* A solid background in SQL is required
* Experience working on SAP Hana is preferred and highly advantageous
* Data warehousing principles based on Kimball and Vault patterns
* Analysis experience in BI
* Agile Development
* Knowledge of data profiling and data profiling tools
* Experience with data quality management strategies and life cycles
Competencies
*
* Meticulous attention to detail
* Analytical Thinking
* Highly organized person
* Structured investigation and troubleshooting skills
* Never give up attitude
* Team worker to lead by example
* Documenting of process detail
* Focus on the detail but understand the high-level deadlines to enable delivery on time with limited time
* Functionally and operationally inclined
* Proactive and a fast learner with a thirst fo
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My client based in Cape Town (Northern Suburbs) is currently looking for a Junior Oracle DBA to join them on a permanent basis
IT
Tasks
* Perform general Oracle database administration tasks on Oracle 19E installations for a centrally hosted Oracle solution for African countries, as well as support of in-country hosted implementations
* Oracle is deployed on both Linux and Windows
* This position includes both system - and application database support
* Oracle PDB and schema management and maintenance
* Database request handling
* Starting up and shutting down databases
* Database logical and physical storage structure changes and maintenance
* Application user access control and reviews, including application user license monitoring
* Create, deploy and review DDL and DML to manage user data and schema objects
* Perform database backup and recovery, when necessary, as well as monitor implemented backup processes
* Proactively monitoring the databases health, report issues to senior DBA and actively take part in preventive or corrective actions
* Take part in application and DBMS troubleshooting investigations of business logic and / or performance issues by monitoring user activity and trace application session activity
Qualifications and experience
* DBMS Backups
* Perform database backups (Hot/Cold Backups) using RMAN
* Perform schema-based backups using export and import utilities
* Database Security
* Implement and maintain database user roles and privileges
* Monitored and manage direct database access and database privileges
* Disaster Recovery
* Understand disaster recovery principles and take part in DR exercises
* Linux and MS OS Proficiency
* Working knowledge of the underlying Linux - and Microsoft OS to perform basic Oracle DBMS tasks
* Sound knowledge of OS level DBMS utilities. (IMPDB, EXPDB, RMAN, etc.)
* PL/SQL – DDL and DML
* DDL creation for database object manipulation using basic SQL, PL/SQL scripts SQL procedures. (All database schema objects - tables, indexes, views, database link, PL/SQL procedures and triggers)
* Work with application teams to implement business logic changes using PL/SQL scripts
* Create DML for business user requests and extracts
* Database maintenance job creation, scheduling, and monitoring
* Management Tool Knowledge
* Sound working knowledge of Toad and OEM for daily task management
Competencies
* Service Delivery Orientation
* Service Improvement mindset
* Participation in client forums
* DBMS Reporting as required
* Solution orientated mindset
* Knowledge and basic understanding of available Oracle DBMS products and supporting services
* Understanding of service management principles and processes
* Client Service Orientation
* Respect for self and others
* Can-do Attitude
* Maintain client relationships
* W
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