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Guest Relations Officer - Western CapeJob SummaryOur client is looking to employ two (2) Guest Relations Officers who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer will serve the needs of their guests and assist fellow colleagues of different departments if need be.Our client is looking to employ two (2) Guest Relations Officers who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer will serve the needs of their guests and assist fellow colleagues of different departments if need be.Location: Stellenbosch, Western CapeRequirements:Grade 122-3 years previous experienceMust be passionate about the hospitality industryMust have own vehicle with a valid driver’s license/reliable transportMust have previous experience in a 5* establishment (non-negotiable)Excellent interpersonal- & communication skills, written and verbal (in person and telephonic)Strong customer service orientation with excellent people skillsResponsibilities:Welcoming and showing around of guestsEnsuring that all guest information and rates are correctPass all relevant guest information on to various departments as requiredAssist guests with bookings, tours, and transfersArt tours as requiredCheck lodges for arrivalsLog maintenance concernsThorough handover with Night Audit & update whiteboard with all relevant informationEnsuring that all public areas are in order on-site inspectionResponsible for cash float & docketsAction wake-up callsPrinting of newspapers, day sheets, welcome letters, weather cards, etc.Admin related tasks, checking guests in, ensuring all guest details are correct, and ensuring the desk is tidyManaging all calls & guest concerns
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ0MTg0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1163152&xid=1266_44184
2y
Ads in other locations
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An exciting Locum career opportunity exists for a Registered Nurse, Enrolled Nurse and Enrolled Nurse Auxiliary in General Wards and specialised wards in the Cape Town area.
If you have the following experience, we look forward to receiving your application.
Requirements:
•Qualified Registered Nurse / Enrolled Nurse / Enrolled Nurse Auxiliary
•Private Hospital experience
•Additional diploma highly advantageous
•Registered with SANC
•At least 2 to 3 years’ experience
•Be willing to work shifts in accordance with the requirements of the unit
•Must be able to work efficiently under pressure
Salary:
Market related
Application Process:
It is imperative that when applying for this position you make use of the reference number otherwise your application will not be considered
Closing Date: 30 November 2020
To apply for the above mentioned position, please e-mail your CV to: Register@medxstaff.co.za
If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessfulJob Reference #: WC RN EN ENAConsultant Name: Michelle Seyfried
15h
1
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Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay.We are currently looking for a Digital Marketing / Content Manager to join our dynamic team at our in-house agency.In this role, you have the opportunity to manage and improve web pages while also contributing to the development of digital platforms tailored to the companys needs. It encourages creativity and innovation within the provided platforms, and emphasizes the importance of staying up-to-date with evolving technology. Requirements:Diploma in Digital Media, Google Certifications (Google Ads, Fundamentals, Analytics, Digital Sales)Certified with in Project Management and Digital MarketingMinimum of 6 year’s work experience in relevant rolesWorking experience in Hospitality & Travel industryDigital marketing and salesProject management, organisational and analytical skillsTeam managementProficient in Paid Media channels (Google Ads & Social Ads)Experienced in conversion rate optimizationKnowledge and experience in Word pressKnowledge of HTML/CSSKnowledge of SEOExperience with CRM Responsibilities overview:SEM (Search Engine Marketing), including optimisation of current accountsGoogle AnalyticsPush MarketingSales ProgramsSEO (Search Engine Optimisation) - managing the department, keeping up to date with current trends, ensure quality content produced for the digital channelsOn Page Setup, including Meta descriptions, Alt tags, H1s and Google My businessPaid Social media (Facebook, Instagram, Tiktok and LinkedIn.Website development - including advisor for the web development team, assisting with framework, plugins and analytic integrationImproving the visibility, usability, content and conversion for the websitesContent design and managementEmail marketing - including use of Everlytic & Zoho systems, management and building of the databasesProject management of the digital marketing functionsTracking, reporting and providing analyticsManage digital budgets
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NTI5Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1784082&xid=1109_185296
15h
1
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Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay.
If you thrive on a company culture that focuses on growing their employee through career development and staff incentives, this is the company for you.
An exciting opportunity exists for a Talent Acquisition Specialist to join their dynamic team.
Main purpose of the position
The Talent Acquisition Specialist is responsible for managing all aspects of staff recruitment. They oversee the process to ensure procedures are followed in a fair and transparent manner. They work closely with the hiring managers and Human Resources department to process forms, shortlist candidates, schedule interviews and communicate with candidates and provide a high quality and professional Recruitment service through the effective administration of all Recruitment systems based on Recruitment policies and procedures for all permanent and part-time employees.
Qualifications and experience
MatricTertiary qualification in Labour Relations, Human Resources or People Management (advantageous)Hospitality experience (beneficial)3-5 years recruitment experienceStrong Administration experienceStrong Social Media experience (LinkedIn, Facebook Business, Instagram etc)Strong Excel knowledgeHR or recruitment software experience (Non negotiable)
Duties and responsibilities
Actively source candidates suitable for the Hospitality IndustrySupporting and participating in all recruitment processes (staff, intern, volunteer, secondment) collecting applications, facilitating the candidate’s assessment (screening and interview), sending reference checks, negotiation, offering and employment contract.Understand the culture and character of each department/entity/property within the Village N Life portfolio in order to match potential candidates to eachAdvertise vacancies by placing ADS internally and externally: listing websites, social media and recruitment platformsEnsure candidates have contactable references to be contacted by ManagementDevelop a database of candidates categorized into levels of employment and qualificationEnsure that recruitment of position is in line with the Man Plan and budget.Ensure that recruitment fees are collected and paid in full, should a candidate break contract.Manage Career Custodians LinkedIn profile to ensure fullest use out of this recruitment functionEnsuring that probations for new staff are set and assessed properly and on timeEnsuring that all required documents are collected from new staff including family book, degrees, ID, proof of bank, vaccine certificate, etc.Creating excitement and team buy-in during the organisation’s restructuring processes
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84ODYxMDgxMzc/c291cmNlPWd1bXRyZWU=&jid=1621126&xid=886108137
17h
1
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Village N Life is a leading Tourism and Hospitality company based in Camps Bay.
If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.
We are seeking a Reservations Consultant to join our busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within the Village N Life portfolio through the Travel Support Channel platform.
Minimum requirements
MatricAccommodation certificate / Hotel School Diploma is advantageousMinimum 2 years experience in a similar position withing the luxury hotel sectorFamiliar with the duties and responsibilities of the reservations department in a hotel
Duties and responsibilities
Property knowledge of all Village N Life brands and productsMaintain a high level of customer service Excellent written and verbal communication skillsAssist in investigating and resolving customer complaintsPromote and sell VNL products and services using up-selling and suggestive selling techniquesQuotations to be done accuratelyConfirmations and pro-forma invoices issued on time and according to procedure and payment schedulesFollow up and hand over of all details of groups to property management and events to the relevant operations managerAccurately record and process reservations from all channels on to the OPERA systemBooking of transfersProcess amendments to reservations, e.g. extensions, early departures etc. Manage No ShowsDealing with special requestsLiaise with credit and finance departments if credit approval is neededFollow up on provisional bookingsAccept waitlist reservations, record and follow up on PMSComplete monthly OTA reconciliations
Shifts will be determined by the requirements of the Travel Support Centre and will include late shifts to 21H00 and weekends.
Due to the high volumes of applications received, only candidates that meet the minimum requirements will be contacted.
If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTMzNzcwMTE3P3NvdXJjZT1ndW10cmVl&jid=1687399&xid=2133770117
17h
1
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Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you.
Our Travel support team seeks a Travel consultant to join their team. You will be responsible for calls, reservations and quotations on all properties within the Village N Life portfolio through the Travel Support Platform.
Minimum Requirements:
MatricTourism / Hotel qualification advantageousStrong OPERA experienceAt least 2 years in Reservations / Groups reservations
Duties and Responsibilities:
Maintain high standard of customer service through excellent communications skillsAdopting a can-do attitudeAssist in investigating and resolving customer complaintsUpsell and promote all Village and life productsQuotations done with precisionConfirmation and pro-forma invoices issued an time and according to proceduresFollow up and hand over all details of group bookings to operationsMaximise revenue sales and occupanciesAccurately record and process all reservations through various channels, and capture on OPERABook transfers and accurately record with travel company and guestMeal reservations confirmed in advance and communicated to venueLiaison with clients and VnL properties - maintain cordial relationshipsProcess amendments to reservations such as extensions, early departures etc.Manage no show reservations by investigating and recordingRecord special billing arrangementsLiaise with Reservations / finance & Sales manager for all reservations requiring credit approvalMaintain knowledge of special rates/promotionsImmediate communication to front office on the days arrivalsFollow up n provisional bookingsEnsure bookings are confirmed and payments are cleared to the bankFollow up special requests, tourism service bookings and arrival timesCommunicate any special / VIP bookings to Reservations manager and Front OfficeGuest complaints follow upAccept waitlist reservations and record on PMS
Due to the large volume of CVs received, only candidates that meet the minimum criteria will be contacted.
If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NDMxNjAyODc/c291cmNlPWd1bXRyZWU=&jid=1510416&xid=743160287
17h
1
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Village N Life is a hospitality management company comprising various hotels, serviced places and hospitality solutions in the Western Cape.
Our hotel in Camps Bay seeks an experienced Chef de Partie to join our dynamic team.
Minimum requirements:
MatricRelevant culinary certificate / diplomaAt least 2 years experience at a similar level at a 4 or 5 star property
Main duties and responsibilities:
Create menus and recipes using the finest ingredients to create flavorful, colorful and exciting dishes for the restaurantsTrain and develop staff working under youMaintain hygiene standards in the kitchenEnsure your team follow the SOPs as set forth by the companyReporting of IOD and management of the processMenu costingDealing with suppliers to ensure the highest quality and serviceConsistency of food quality and presentationStock controlManage waste management systems within the kitchen
If this sounds like an exciting opportunity to you, please contact us with an updated CV, recent photograph, food portfolio and contactable references.
Due to the high number of CVs received, only successful candidates will be contacted.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODg4NzU5MDQ/c291cmNlPWd1bXRyZWU=&jid=1746047&xid=188875904
17h
1
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Village N Life is a Leading Tourism and Hospitality company that is based in the beautiful Camps Bay.
An exciting opportunity exists for a Maintenance Supervisor to join our dynamic team.
Scope of the job:
Performing maintenance management duties as required by facilities manager. Assisting to maintain all aspects of the Hotel through a preventative maintenance program. To ensure that all facilities and machinery is in working condition throughout the Property.
Minimum Requirements
MatricValid Drivers licenseAt least 2 years experience in maintenance department
Duties and responsibilities
Assisting maintenance Manager with daily dutiesCommunicating to ManagementManaging Staff & Day to Day MaintenancePerforming maintenance workStore all tools securely to prevent loss or damage to equipment.Know what standard stock items are and in which group store they are keptRepairs damaged or construct new equipment when so required, within reason, to ensure the smooth running and operation of all areas on the property.Assist to plan, organize, direct & Control all aspects of the Maintenance Department.Daily Issue of Work AllocationQuality ControlProject ManagementAdministration
Due to the large volume of applications received, only candidates that meet the minimum requirements will be contacted.
If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzQ5MDMzNzkzP3NvdXJjZT1ndW10cmVl&jid=1716673&xid=1349033793
17h
1
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Im looking for a full time personal assistant who hasexperience within the hospitality industry, the following qualities are a must.· At least 3 years experience workingas a PA or in a similar role.· A good credit rating (Credit checksand reference checks will be done)· A good command of the englishlanguage, written and spoken· Working closely with our accountantand staff to make sure all figures match up.1. Communication skills: Theposition requires communication skill to create partnerships, adapt to anysituation, ensure that managers are informed of important information in atimely manner, you will need to liaise with many stakeholders, and being ableto disseminate and absorb communication and information is a necessity.2. Interpersonal skills: Therole will include secretarial duties to learning about their managers personallife, you will need to easily interact with a large range of people in order tosupport their manager in a range of situations.3. Time management skills: You willneed to have the ability to organise and plan how to smartly divide timebetween specific activities is a key skill, you are not just responsible fortheir own time, but for managing the time of their senior managers to enablethem to complete their business duties.4. Strong organisational skills5. Ability to multitask6. Attention to detail7. Prioritise well You willneed to be the main pillar of business support, prioritise well, get to knowyour manager and the business inside out, be proactive, keep topping up yourknowledge and skills. You will need to have a car andbe able to drive. Please send your CV to: tino@royalboutique.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQzMjEyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1157109&xid=1266_43212
2y
1
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Job Description & Requirements : To ensure measured, calculated and complete effective ownership of all departments in the Hotel. Information required for Performance Management includes performance contracting, performance review, rating, individual learning plans (training and development) and career development.Please note : Minimum of 2 years experience Hospitality Experience AdvantageOpera knowledge Requirements & Skills : To create sustainable tourism ventures.To match exceptional opportunities with exceptional people.Combining expertise in property, tourism and finance with entrepreneurial management systems. To ensure effective liaison between reservations and host staff with other departments.To ensure effective and accurate information is relayed to guests.To ensure company policy is maintained within HousekeepingTo carry out systematic checks of staff areas, GuestsOpera knowledge (essential)Guest profile capturing vital with all notes and interaction.Understand the ownership roles and levels of responsibilities Manage your staff through their HR files Please update your Aesthetics and Facilities files monthly for anyRegularly check that the Key Procedures, Store-keepingKnow the difference between dress code, personalized dressWork in conjunction with HR to ensure the most effectiveMaintain uniform standards of all departments.To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is effective.Implementation of Company Standard Operating Procedures and ensure it is maintainedTo carry out or ensure that regular On-the-Job training is taking place to agreed standardsConduct regular staff meetingsParticipate in progressive discipline in conjunction with HumanMonthly and weekly rosters and follow-up on time attendance and leave formsMaintain a high standard of customer service and excellent communication skillsMarket surveysAdopting a “can do” attitude with regards to customer enquiriesGuest feedbackManage, investigate and resolving customer complaintsLooks for opportunities that will make a difference in the long-term thinkingEvaluates large or complex situations in a logical and systematic way and to identify the mostDuring times of confusion, behave with a sense of personal authority and responsibility that creates order, calmness and clarityCoaches others on how to anticipate, define and solve problemsCommunicates changes in priorities up, down, and across the chain of commandConveys information clearly and succinctlyConsiders impact on bottom lineGathers all the facts, understands their causes and presents themReviews all information to identify critical issues and applies these to decisionsSelects the best option based on analysis of all the
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwMTIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1177596&xid=1109_70122
2y
1
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As a Rooms Division Manager, you will be responsible for the management and coordination of all Rooms area departments and managing staff. Plans, develops, implements, and evaluates the quality of propertys guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brands standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department..Requirements: Diploma in Hospitality ManagementMinimum of 5 years’ experience in a similar roleDriver’s License with own reliable transportResponsibilities: Aesthetics Ensuring that all the furniture is skillfully placed in each area of the hotel and complies with the agreed specs of the Chairman.All the décor, painting, sculptures etc. are positioned so that the best aesthetic look for the area can be achieved.Ensure all furniture and accessories are always maintained and clean up to standard.All the aesthetics files are kept up to date and monitored.Flowers are fresh and attractive daily in all public areas. Housekeeping: Ensure that rooms are serviced and maintained to the standards laid down by the company.Make sure all front of house areas is always clean and tidy.Ensure all cleaning equipment is correctly maintained and stored.Ensure the smooth operation of Housekeeping daily.Daily spot checks of suites and rooms to ensure 5-star standards.Checking of all monthly stock takes for amenities, chemicals, and linen for Housekeeping. Facilities: Regular checking of the property in general and rooms and ensure that all maintenance items are attended to.Reporting and follow up of all maintenance issues pending or outstanding.Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.Planning of hotel projects in conjunction with the Chairman and Facilities Manager Guest Relations Be readily available to deal with problems and complaints.To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staffEnsure all enquiries are dealt with efficiently and courteously.Dealing with, following up on and documenting any guest related incidents arising in the hotel Front Office: Ensure smooth operation of the reception area.Ensure guests are greeted, checked in and allocated rooms promptly and courteously.Ensure check in procedures are strictly adhered to.Ensure maximum occupancy with agreed overbooking policy.To ensure reservations are taken correctly and courteously.Ensure credit control procedures are st
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzUxMTk0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1125889&xid=1109_51194
2y
1
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Group Bookings Travel Consultant.MINIMUM REQUIREMENTS: Matric CertificateTertiary Qualification in Hospitality and tourism not essential, but preferred.Minimum of 2 years’ experience in the same or similar positionLevel 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular) DUTIES & RESPONSIBILITIESS: Product KnowledgeProperty Knowledge Ensure property knowledge is distributed in organization Property details obtained from Management – property, marketing, sales, directorsEnsure details updated/loaded on PMSCommunicated to relevant personnel Policies and Procedures Ensure superior knowledge of all policies and procedures as below (but not limited to) Child/Sharing policiesGeneral reservation and booking terms & conditions – per productRefund policy and procedureCommission terms & conditionsSpecial offer termsSub BrandsDetails/terms of sub-brands within the Village & Life portfolioSuperior product knowledge is vitalProduct knowledge is a responsibility not a function Management of Property Management System (PMS) - OperaAuthorization of all staff on PMSManagement and loading of rates accurately and with detail on PMSManagement and loading of all properties on PMS accurately and with relevant detailsAssistance with all PMS details and accuracy Management of specials and promotions :Special offer details (referred from Sales Director/Executives) communicated accurately to reservations staffmanual record kept of all offersAccuracy and professionalism is vitalDue to the sensitivity and confidentiality of negotiated rates, these need to be loaded with precisionSpecial Requests – AccommodationManaging the leisure club data baseEnsure the bookings for peak are followed up on and continuously monitoredManagement of all complimentary (educational, prize, voucher, staff) stays as per V&L guidelines and ensuring no opportunity costsCommunication of upcoming educational stays to sales team and property managementAllocation of all prizes and voucher numbersManagement and assistance with all “directors friends” reservationsManagement and record keeping of all accommodation trade exchangesManagement and record keeping of all accommodation barter agreements Reservations ManagementSupervision of all Central Reservations staff, ensuring reservations are confirmed speedily, efficiently, correctly and in a friendly professional manner, ensuring all requests are met - ensuring maximum occupancy and sales. Entering all relevant information of reservation on PMS with relevant and correct informationCommunication of all provisional reservations made with correct detailsFollow up and confirmation of all bookings ensuring payment, avoiding cancellations and no-showsUtilizing special remarks option,
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczMjc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1186267&xid=1109_73274
2y
1
Technical and Distribution Assistant Administrator will assist with setups for Own Website Booking engines, third-party sites and all distribution sites.Assist with loading rates on channel managers such as Nightsbridge, Siteminder , GDS and Tourplan etc.Assist with loading of new features and amendments of properties on all distribution’s sites.Assist with loading rates and distribution from Opera to channel managers. Competencies Generic Competencies: attention to detail and organizational skills; Personal Effectiveness; Communication. Unique Competencies: Trouble shooting of issues. DUTIES AND RESPONSIBILITIES Ensure up-to-date with new industry technology available for optimal digital sales.Assist with rate parity throughout all booking channels.Communicate with Travel Support & properties on new rate codes, room types.Assist supervisor with all projects that require quick turnaround time.Rate plan clean ups on channel managersSetup all integrated rate codes and packages for distributionFactual checks are done on distribution third partiesLoad rates on Nightsbridge and SiteminderWork and communicate with all distribution partners i.e Hospitality SolutionsLoad room types and map rates on new distribution sites.Assist with internal queries regards to rates, room types not being loaded.Maintain a high level of destination knowledge and tourist informationMaintain knowledge of special/rates/offers/promotions for all market segmentsResolve any rate parity issues raised by suppliersMaintain knowledge of PMS and channel management systems.Ensure any changes of dashboards/property facts are maintained and updated on integrated channels, including B2B, B2C and Brand channels.Uploading of new images to distribution sites.Maintenance on GDS platform. Administration Assist with monthly account recon on suppliers i.e. Nightsbridge, Siteminder, Hospitality Solutions.Assist with setup monthly history and Forecast reports for the group.Login Sheets updated and secured.Profile Opera Maintenance. To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to
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2y
1
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Travel Support ManagerMINIMUM REQUIREMENTS: Matric CertificateTertiary Qualification in Hospitality and tourism not essential, but preferred.Minimum of 2 years’ experience in the same or similar positionLevel 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular) DUTIES & RESPONSIBILITIESS: Product KnowledgeProperty Knowledge Ensure property knowledge is distributed in organization Property details obtained from Management – property, marketing, sales, directorsEnsure details updated/loaded on PMSCommunicated to relevant personnel Policies and Procedures Ensure superior knowledge of all policies and procedures as below (but not limited to) Child/Sharing policiesGeneral reservation and booking terms & conditions – per productRefund policy and procedureCommission terms & conditionsSpecial offer terms Sub BrandsDetails/terms of sub-brands within the Village & Life portfolioSuperior product knowledge is vitalProduct knowledge is a responsibility not a function Management of Property Management System (PMS) - OperaAuthorisation of all staff on PMSManagement and loading of rates accurately and with detail on PMSManagement and loading of all properties on PMS accurately and with relevant detailsAssistance with all PMS details and accuracy Management of specials and promotions : Special offer details (referred from Sales Director/Executives) communicated accurately to reservations staffmanual record kept of all offersAccuracy and professionalism is vitalDue to the sensitivity and confidentiality of negotiated rates, these need to be loaded with precisionSpecial Requests – AccommodationManaging the leisure club data baseEnsure the bookings for peak are followed up on and continuously monitoredManagement of all complimentary (educational, prize, voucher, staff) stays as per V&L guidelines and ensuring no opportunity costsCommunication of upcoming educational stays to sales team and property managementAllocation of all prizes and voucher numbersManagement and assistance with all “directors friends” reservationsManagement and record keeping of all accommodation trade exchangesManagement and record keeping of all accommodation barter agreements Reservations ManagementSupervision of all Central Reservations staff, ensuring reservations are confirmed speedily, efficiently, correctly and in a friendly professional manner, ensuring all requests are met - ensuring maximum occupancy and sales. Entering all relevant information of reservation on PMS with relevant and correct informationCommunication of all provisional reservations made with correct detailsFollow up and confirmation of all bookings ensuring payment, avoiding cancellations and no-showsUtilizing special remarks option, ensuring gues
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY3NzQ5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1167162&xid=1109_67749
2y
10
Location: In between Cape Town
and the lodge site in the Cederberg region at 2.5h from Cape Town
Are you a hospitality student
with a love for Cape Town, a taste for adventure, and a passion for
eco-friendly hospitality?
Join us in Cape Town for an
extraordinary journey as we develop Yamu, a Lifestyle Resort in the heart of
the pristine Cederberg region at 2.5h from Cape Town. We are seeking
enthusiastic interns who are eager to be part of a groundbreaking project in
one of the most breathtaking settings imaginable.
About Us:
Yamu is embarking on an exciting mission to create
a sustainable and eco-friendly haven in the untamed wilderness of the
Cederberg region.Our vision is to develop a lodge that harmonizes
with nature, preserving the environment while providing guests with an
exceptional and adventurous experience.
What You'll Experience:
Be part of the lodge's conceptualization and development
till its grand opening.Work alongside a diverse team of experts in Cape
Town and the lodge site by learning of sustainable architecture and
eco-tourism with all its attractions (beach club and recreational water resources,
retreat, and restaurant) Gain hands-on experience in the operation of an
eco-tented lodge.Contribute to the creation of a truly unique and
sustainable hospitality destination.
Qualifications:
Enrolled in a hospitality or hotel management
programme at a recognized university.A love for nature, mountain, water, and pristine
flora and fauna, along with a strong sense of adventure and ability to
thrive in a dynamic environment. Interest in learning about the prime tourist destinations
of Cape Town and the Cederberg.Passion for sustainability and a desire to learn
about eco-friendly construction and operations.Excellent problem-solving and teamwork skills.
How to Apply:
If you're ready to embark on a
once-in-a-lifetime adventure and gain invaluable experience in creating an
eco-tented lodge from scratch, please send your resume and a cover letter
expressing your enthusiasm for this unique opportunity to Mechthild Schunke (finance@yamu.co.za). Please include "Yamu
Internship Application" in the subject line.
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The Recruitment Guru are looking for a Reception Manager to join a large holiday resort in Cape Town. Our client offers a variety of leisure services, weekend events and commercial areas including a swimming pool, bar and restaurant.Contract type: Full time, PermanentSalary: up to R28,000 per month based on experienceHours: 40 hours over 5 days, weekend work is required (Different shifts based on demand)The role includes working evenings, weekends and school holidays across 7 days of the week, as such, you might need your own transport.About the Reception Manager role:Our client is looking to recruit a welcoming, professional, highly organised, and motivated receptionist with experience in a similar hospitality setting.Reception is the main point of contact for all of their guests on arrival, where they make those all-important first and last impressions.Our client's success is built on their ability to work as a team to ensure their guests receive the very best holiday experience possible and they will be looking to the reception manager to set an example of what exceptional customer care looks like.Responsibilities of the Receptionist Manager role:Leading by example and showing your team what a great reception looks like, a true people motivator with excellent communication and organisation skills.Ensuring that every single guest who interacts with the reception team is given truly excellent customer care, it is their right to receive this at every opportunity whether it is in person, via telephone or digitally.Being a true expert of our Parks by showcasing your knowledge about our accommodation types, our facilities and the local area when handling guests' queries.Experienced and confident in customer complaint handling to ensure our guest's satisfaction levels remain high, regardless of the situation.Build a relationship with and liaise with all departments of the Park, including our housekeeping and maintenance teams.Expectations of the Reception Manager:Previous experience within a Lead Reception role.Proven management skills.Strong customer service skills and ability to work under pressure.Large events experience would be advantageous.You must have strong computer literacy skills with good attention to detail.This is very much a hands-on role in a fast-paced, customer facing environment.To be the face of our clients thriving resort you will need to be highly presentable, have excellent communication skills and a positive problem-solving attitude.If you feel you have the right experience please send your CV to: careers@recruitmentguru.co.zaOR FOLLOW LINK BELOW:https://recruitmentguru.co.za/reception-manager-houtbay/
21d
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Head pastry chef needed for a restaurant in Camps bay.. Please apply only if you qualify pastry chef.. Reply with your cv and portfolioVia WhatsApp 0785395440 or chefguy@cbkitchens.com....
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La Boheme-Bouchon bistros are looking for qualified and experinced Chef de Partie in all levels. If you have contactable references, worked in a similar environment and and can work evenings . Please send your c.v by using the email available on our website www.labohemebistro.co.zaIf you do not get areply within seven working days , please accept your application as unsuccessful.
3mo
Requirements:*Hotel Management Diploma or similar (Tourism) students welcome* Excellent verbal and written communication skills* Brilliant supervision, self - motivation and task delegation abilities* Willingness to perform shifts including late shift and weekends* MUST have a drivers license and own vehicle (Non-negotiable)Responsibilities:* Responsible for managing daily front office procedures and tasks* Ensuring the smooth running of service when on duty. Managing the team for all matters pertaining to the property, housekeeping, kitchen, security and guests* Working closely with central reservations for all bookings through OTAs and direct bookings* To promote a professional and hospitable image to the guests. Giving full co-operation to any guests requiring assistance with a prompt, caring and helpful attitude* Working closely with the housekeeping department, liable for overseeing the cleanliness, details and that policies and procedures are being met as per our 5 star standards.Salary negotiable based on experience
1mo
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