Rooms Division Manager - Camps Bay

As a Rooms Division Manager, you will be responsible for the management and coordination of all Rooms area departments and managing staff. Plans, develops, implements, and evaluates the quality of property's guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department.

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Requirements:
Diploma in Hospitality Management
Minimum of 5 years’ experience in a similar role
Driver’s License with own reliable transport
Responsibilities:

Aesthetics
Ensuring that all the furniture is skillfully placed in each area of the hotel and complies with the agreed specs of the Chairman.
All the décor, painting, sculptures etc. are positioned so that the best aesthetic look for the area can be achieved.
Ensure all furniture and accessories are always maintained and clean up to standard.
All the aesthetics files are kept up to date and monitored.
Flowers are fresh and attractive daily in all public areas.


Housekeeping:
Ensure that rooms are serviced and maintained to the standards laid down by the company.
Make sure all front of house areas is always clean and tidy.
Ensure all cleaning equipment is correctly maintained and stored.
Ensure the smooth operation of Housekeeping daily.
Daily spot checks of suites and rooms to ensure 5-star standards.
Checking of all monthly stock takes for amenities, chemicals, and linen for Housekeeping.


Facilities:
Regular checking of the property in general and rooms and ensure that all maintenance items are attended to.
Reporting and follow up of all maintenance issues pending or outstanding.
Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
Planning of hotel projects in conjunction with the Chairman and Facilities Manager


Guest Relations
Be readily available to deal with problems and complaints.
To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
Ensure all enquiries are dealt with efficiently and courteously.
Dealing with, following up on and documenting any guest related incidents arising in the hotel


Front Office:
Ensure smooth operation of the reception area.
Ensure guests are greeted, checked in and allocated rooms promptly and courteously.
Ensure check in procedures are strictly adhered to.
Ensure maximum occupancy with agreed overbooking policy.
To ensure reservations are taken correctly and courteously.
Ensure credit control procedures are st