Group Bookings Travel Consultant

Group Bookings Travel Consultant.

MINIMUM REQUIREMENTS:
Matric Certificate
Tertiary Qualification in Hospitality and tourism not essential, but preferred.
Minimum of 2 years’ experience in the same or similar position
Level 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
 

DUTIES & RESPONSIBILITIESS:

Product Knowledge
Property Knowledge
Ensure property knowledge is distributed in organization
Property details obtained from Management – property, marketing, sales, directors
Ensure details updated/loaded on PMS
Communicated to relevant personnel


Policies and Procedures
Ensure superior knowledge of all policies and procedures as below (but not limited to)
Child/Sharing policies
General reservation and booking terms & conditions – per product
Refund policy and procedure
Commission terms & conditions
Special offer terms
Sub Brands
Details/terms of sub-brands within the Village & Life portfolio
Superior product knowledge is vital
Product knowledge is a responsibility not a function

 

Management of Property Management System (PMS) - Opera
Authorization of all staff on PMS
Management and loading of rates accurately and with detail on PMS
Management and loading of all properties on PMS accurately and with relevant details
Assistance with all PMS details and accuracy
 

Management of specials and promotions :
Special offer details (referred from Sales Director/Executives)
communicated accurately to reservations staff
manual record kept of all offers
Accuracy and professionalism is vital
Due to the sensitivity and confidentiality of negotiated rates, these need to be loaded with precision
Special Requests – Accommodation
Managing the leisure club data base
Ensure the bookings for peak are followed up on and continuously monitored
Management of all complimentary (educational, prize, voucher, staff) stays as per V&L guidelines and ensuring no opportunity costs
Communication of upcoming educational stays to sales team and property management
Allocation of all prizes and voucher numbers
Management and assistance with all “directors friends” reservations
Management and record keeping of all accommodation trade exchanges
Management and record keeping of all accommodation barter agreements
 

Reservations Management
Supervision of all Central Reservations staff, ensuring reservations are confirmed speedily, efficiently, correctly and in a friendly professional manner, ensuring all requests are met - ensuring maximum occupancy and sales.
Entering all relevant information of reservation on PMS with relevant and correct information
Communication of all provisional reservations made with correct details
Follow up and confirmation of all bookings ensuring payment, avoiding cancellations and no-shows
Utilizing special remarks option,