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The incumbents responsibility is to fulfill the role of a liaison officer between the members of the Fund and the Fund’s service providers, the functions include but are not limited to:
· Host Fund presentations for members, union officials, employers, and other identified stakeholders at approved site.
· To ensure end to end service delivery on behalf of members and employers for all queries.
· To ensure communication and engagement to employers, members, and stakeholders of the Fund.
· To resolve all queries and actively monitor service delivery on the Fund, take appropriate steps to ensure that SLA is delivered.
Responsibilities
Walk in Members
Receive members and help them with submission of their claims and all queries.Ensure that all due diligence is completed in processing the claims and all other queries.Check that all claim documents are available: Viz. ID, forms tax numbers etc.Act as a service rep to ensure that all forms are completed fully to ensure timeous payment. Guide the member ito education and completion of all paperwork to prevent come backs. Viz, To Advise member of any outstanding documentation or what will affect the delay of the claim.Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund).Escalate claims that are outside the service level agreement.Assist with all walk in queries to ensure end to end service and delivery eg. Advising members who come to enquire about their membership on their statusLiaise with various departments/stakeholders wrt member claims eg to the relevant CLO/MCLO for further investigation.Provide members with benefit statements, contribution history and quotations where available.Educate members on benefits of the fund and process.Ensure reporting daily to the manager for consideration and review.
Planning for Travelling
Complete a yearly travel plan split per monthTo inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOsTo ensure that all administrative tasks relative to the training including full recon, outstanding claims and unallocated contributions have been obtainedTo check with the Agents that the employers to be visited have been registered with the NBC and if not to include in the preparation for the visitsTo escalate all matters arising from the employer meetings/visits to the relevant departments and ensure that they are acted on
Reporting and Admin
Submit daily and weekly reports including any ad-hoc reports as and when required by businessAll claims and documents to be uplo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzExNjM5MDU0P3NvdXJjZT1ndW10cmVl&jid=1467923&xid=1711639054
6d
1
SavedSave
This incumbent is responsible for fulfilling the role of a liaison officer between the members of the Fund and the Fund’s service providers, the functions include but are not limited to:
· Host Fund presentations for members, union officials, employers, and other identified stakeholders at approved site.
· To ensure end to end service delivery on behalf of members and employers for all queries.
· To ensure communication and engagement to employers, members, and stakeholders of the Fund.
· To resolve all queries and actively monitor service delivery on the Fund, take appropriate steps to ensure that SLA is delivered.
Walk in Members
Receive members and help them with submission of their claims and all queries.Ensure that all due diligence is completed in processing the claims and all other queries.Check that all claim documents are available: Viz. ID, forms tax numbers etc.Act as a service rep to ensure that all forms are completed fully to ensure timeous payment. Guide the member ito education and completion of all paperwork to prevent come backs. Viz, To Advise member of any outstanding documentation or what will affect the delay of the claim.Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund).Escalate claims that are outside the service level agreement.Assist with all walk in queries to ensure end to end service and delivery eg. Advising members who come to enquire about their membership on their statusLiaise with various departments/stakeholders wrt member claims eg to the relevant CLO/MCLO for further investigation.Provide members with benefit statements, contribution history and quotations where available.Educate members on benefits of the fund and process.Ensure reporting daily to the manager for consideration and review.
Planning for Travelling
Complete a yearly travel plan split per month.To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOs.To ensure that all administrative tasks relative to the training including full recon, outstanding claims and unallocated contributions have been obtained.To check with the Agents that the employers to be visited have been registered with the NBC and if not to include in the preparation for the visits.To escalate all matters arising from the employer meetings/visits to the relevant departments and ensure that they are acted on.
Reporting and Admin
Submit daily and weekly reports including any ad-hoc reports as and when required by businessAll claims and documents to be uploaded and indexed on Everes...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzU1NzQ3Nzc/c291cmNlPWd1bXRyZWU=&jid=1468526&xid=335574777
6d
1
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PURPOSE OF THE ROLE:To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.To assist in employer engagements in areas where they are visitingAreas of Responsibilities Key Activities Member Walk-Ins Receive members and help them with submission of claim. First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available: Claim documents are completed and signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearLetter from SARS is available and show Tax numberAdvise member is there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO and/Compliance Manager for further investigation.Provide members with benefit statements, where available.Help member submit the funeral claims to the funeral claim administrator.Educate members on benefits of the fund and process.Provide a weekly report to the manager for consideration and review. Planning for Travelling Complete a yearly travel plan split per monthAll travel plans to be approved by the manager and ultimately by the head of department before you embark on a trip. All travel requirements to be fulfilled prior to submission for approval.Any deviation from plan must be motivated and plans changed accordingly.Assisting with Employer Engagements To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOsTo prepare for employer visits by ensuring that a full recon, outstanding claims and unallocated contributions have been obtainedTo check with the Agents that the employers to be visited have been registered with the NBC and if not to include in the preparation for the visitsTo escalate all matters arising from the employer meetings/visits to the relevant departments and ensure that they are acted on Reporting and Admin Submit daily and weekly
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYyOTEyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1150125&xid=1109_62912
2y
1
SavedSave
PURPOSE OF THE ROLE:To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.To assist in employer engagements in areas where they are visitingAreas of Responsibilities Key Activities Member Walk-Ins Receive members and help them with submission of claim. First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available: Claim documents are completed and signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearLetter from SARS is available and show Tax numberAdvise member is there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO and/Compliance Manager for further investigation.Provide members with benefit statements, where available.Help member submit the funeral claims to the funeral claim administrator.Educate members on benefits of the fund and process.Provide a weekly report to the manager for consideration and review. Planning for Travelling Complete a yearly travel plan split per monthAll travel plans to be approved by the manager and ultimately by the head of department before you embark on a trip. All travel requirements to be fulfilled prior to submission for approval.Any deviation from plan must be motivated and plans changed accordingly.Assisting with Employer Engagements To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOsTo prepare for employer visits by ensuring that a full recon, outstanding claims and unallocated contributions have been obtainedTo check with the Agents that the employers to be visited have been registered with the NBC and if not to include in the preparation for the visitsTo escalate all matters arising from the employer meetings/visits to the relevant departments and ensure that they are acted on Reporting and Admin Submit daily and weekly
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYyOTEyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1150125&xid=1109_62912
2y
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