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Results for qa in "qa" in Jobs in KwaZulu-Natal in KwaZulu-Natal
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WE ARE HIRING – QUALITY ASSURANCE AGENTS Location: Durban Industry: Debt Review / Debt RemovalWe are looking for detail-driven Quality Assurance Agents to join our growing team. If you have experience monitoring calls, ensuring compliance, and improving agent performance within the Debt Review industry, we would love to hear from you.Minimum Requirements: ✔ Minimum 2 years QA / Compliance / Call Monitoring experience✔ Debt Review experience advantageous✔ Knowledge of the National Credit Act (NCA)✔ Experience monitoring sales and customer service calls✔ Strong attention to detail and analytical skills✔ Excellent communication and coaching ability✔ Computer literate (CRM systems, Excel, Word)✔ Matric requiredKey Responsibilities: • Monitor and evaluate sales and service calls• Ensure NCA and company compliance• Identify compliance risks and mis-selling• Provide feedback and coaching to agents• Compile QA reports and performance insights⭐ Advantage: Experience working with NCR regulated policies Send your CV to: Hr@tdrg.co.za Please clearly state the position you are applying for in the subject line.
7d
Berea & Musgrave1
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Key Responsibilities:Assess and liaise with overseas suppliers and factories (China) regarding quality, fits, pre-production samples (PPS), and technical queriesReview and interpret technical specifications and advise on fit corrections and product improvementsEvaluate, approve, and follow up on factory audit and quality reports from ChinaEnsure products meet customer quality standards and compliance requirementsMonitor production quality for imported goods (local experience will also be considered)Requirements:Relevant qualification in Clothing Technology, Footwear Technology, or related fieldProven QA/QC experience within the fashion industry (footwear experience preferred)Strong knowledge of garment/footwear construction, fit, and gradingExperience working with China-based suppliersImports experience advantageousStrong attention to detail and problem-solving skillsExcellent communication and organisational skills
https://www.executiveplacements.com/Jobs/Q/QAQC-Technologist-Fashion-1268393-Job-Search-03-04-2026-04-31-41-AM.asp?sid=gumtree
11d
Executive Placements
1
Minimum Requirements:1 2 years Contact Centre experience (essential)Minimum 6 months experience in Debt Collection6 months experience in Customer Service environmentsStrong telephone communication and client engagement skillsAbility to work within structured KPI and QA environmentsComfortable handling sensitive client informationLanguage Requirements:Candidates must be multilingual, with the ability to speak at least three or more South African languages. Examples include:EnglishisiZuluisiXhosaAfrikaansSesothoSetswanaSepediKey Responsibilities:Conduct outbound and inbound calls to beneficiaries regarding unclaimed benefits linked to policies or funds.Clearly explain the nature of the benefit and the claims process to beneficiaries.Perform identity verification and beneficiary checks in line with the applicable fund rules and compliance requirements.Assist clients in understanding and completing the required documentation to initiate claims.Guide beneficiaries through the next steps required to process claims successfully.Manage a portfolio of beneficiary cases and ensure accurate record keeping and updates.Meet daily and monthly performance targets, including:Call targetsCase management targetsQuality assurance (QA) standardsCompliance standardsProvide professional customer support and query resolution.Participate in face-to-face meetings with clients or stakeholders when required.Maintain strict adherence to data protection, confidentiality, and compliance standards.Work collaboratively with internal teams to resolve complex beneficiary cases.Key Competencies:Strong communication and interpersonal skillsHigh level of empathy and client careAbility to explain complex processes in simple termsAttention to detail and strong verification accuracyProfessional telephone etiquetteAbility to work under performance-driven environmentsStrong problem-solving abilityEthical conduct and confidentiality awareness Advantageous Experience:Experience dealing with financial services, pensions, insurance, or benefits administrationKnowledge of claims processes or beneficiary verificationExperience in regulated contact centre environments What We Offer:Competitive basic salaryPerformance-based commission structureStructured work environmentOpportunity to work in a role that helps beneficiaries access funds that rightfully belo
https://www.jobplacements.com/Jobs/T/Temporary-Unclaimed-Benefits-Consultant-1268999-Job-Search-03-05-2026-10-39-53-AM.asp?sid=gumtree
9d
Job Placements
1
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RedCat Recruitment is seeking a qualified and experienced QUALITY MANAGER for a well-established, large national concern position based in the KwaZulu-Natal Midlands. JOB DESCRIPTIONGrade 12.Diploma or Degree in Food Technology, Food Science or Consumer Science.Knowledge in Laboratory Management Systems will be advantageous.Valid Code 08 drivers license and own reliable vehicle.Strong computer skills (MS Office, Email / Internet). Intermediate level on MS Excel and Word.Must have experience in implementing, maintaining and improving Food Safety and Quality Management Systems.Possible experience would include Food Technologist, QC/QA Manager, Lab Manager. Experience at management level is required.Incumbent would need to have an attention to detail and a methodical approach.Strong communication skills, both verbally and written.Oversee the companys full quality and food safety portfolio. Full responsibility for planning, implementing and monitoring of all necessary systems, policies and procedures. Salary package offered: - To be discussed PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT EXPERIENCE / ONLY SUITABLE CANDIDATES WILL BE CONTACTED.
https://www.executiveplacements.com/Jobs/Q/QUALITY-MANAGER-1267961-Job-Search-3-3-2026-7-39-28-AM.asp?sid=gumtree
12d
Executive Placements
1
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Strong knowledge of manual testing techniques and test case design.Experience working in Agile software development teams (e.g. Scrum or Kanban).Familiarity with tools such as Azure DevOps, Jira or similar.Experience testing SaaS applications or enterprise software products.Exposure to test automation tools (e.g. Selenium, Cypress, Playwright).Understanding of APIs, RESTful services, and testing web integrations.Working knowledge of SQL for data validation and investigationPls send cv to
https://www.executiveplacements.com/Jobs/Q/QA-Analyst-KZN-3-yrs-Exp-1196180-Job-Search-06-20-2025-04-13-56-AM.asp?sid=gumtree
9mo
Executive Placements
1
Senior Co Ordinator / Planner (Local) Hillcrest
APPLICANT REQUIREMENTS:
Minimum of 5 years’ experience in a similar role, preferably upmarket ladieswear
Fully computer literate - advanced excel, word, google docs, powerpoint, canvaSync [knowledge & processes, is beneficial but not essential
Good communication skills. Must have great initiative and an good work ethic
Pay great attention to detail.
Systematic with good organisational skills
Good anticipation and problem solving
Good people skills
RESPONSIBILITIES (include but are not limited to):
Lab dips and dyehouse interaction and knowledge Fabric knowledge - sourcing, printing dying
Spread sheets
Processes follow through. Initating and chasing up fabric and trims orders.
Monitoring and providing feedback.
Follow through on Samples with in-house sample set and Pre Prod samples from CMTCost sheet preparation
Experience with local production co-ordinating.
Trims knowledge and sourcing
Sound planning and scheduling skills Grading and computerised marker knowledge Pattern knowledge
Co-ordinate garment orders from start to finish
Liase with cmt factories and submitting tech packs.
Sourcing Trims required and generating Purchase Orders for trims required.
Measuring fits for BPS, PPS samples to get them sealed with buyers.
Purchase fabric for orders and generate purchase orders
Plan production with cmt factories in accordance with briefing
Ensure timeous delivery dates are met, and any delay avoided
Constant communication with management and updating shared online schedules regarding the status of all areas of production orders
Preparing cut sheets correctly for Cutting Room - internal and external CMT
Ordering markers as required for cut sheet, checking ratings and layouts are correct on mini plots
Reporting back to management on a daily basis
Liasing with QA
Please mail CVS to admin1@ritefit.co.zaConsultant Name: Keshnee Pillay
1y

Rite-Fit Recruitment
1
This is a senior leadership role best suited to a commercially astute and highly analytical individual with strong gross profit (GP) control, extensive CMT negotiation experience, and a proven track record of delivering orders on time and in full (OTIF) within a fast-paced apparel environment.Key Responsibilities:Maximise profitability across all operational areasNegotiate CMT and outwork pricing to ensure optimal marginsOversee seasonal costing, including fabric, trims, packaging and CMTManage production planning and ensure strict critical path adherenceEnsure forecasted sales targets are achievedDrive OTIF delivery performance across all customersOversee QA, compliance and supplier performance managementManage stock control, monthly stock takes and system accuracySign off CMT payments, creditors and production filesIdentify and reduce wastage, rejects and GP leakageLead, manage and discipline operational teams where requiredMinimum Requirements:710 years experience within clothing manufacturing / supplier environmentStrong CMT management and negotiation expertiseProven track record in GP management and margin controlAdvanced production planning and critical path management skillsStrong leadership ability with excellent supplier management capabilityERP / system proficiency (SYNC advantageous)Highly analytical, commercially driven and results focused
https://www.executiveplacements.com/Jobs/O/Operations-Manager-Clothing-Industry-1267669-Job-Search-03-02-2026-22-33-47-PM.asp?sid=gumtree
12d
Executive Placements
1
Main purpose of the job:To perform Quality Assurance duties in PHRU Matlosana in accordance with Good Clinical Practice (GCP) standardsEnsure QA and QC activities are performed effectively across studiesWhere trends identified, coordinate relevant staff trainingLocation:Edendale Lay Ecumencial Center Clinic, Edendale, PietermaritzburgKey performance areas:Ensure a thorough understanding of the project protocol and the SSP manualsAttention to detail and accurate entry is criticalBasic medical terminology and helpful for understanding case report forms (CRs) and clinical recordsGood communication skills for working with clinical staff and research coordinationParticipate in Project Team meetings as required and provide constructive feedback and support to other team membersMaintain a positive and constructive partnership with study Investigators and other site staff through constructive feedback, provision of assistance and active problem solvingTo conduct Quality Control and Quality Assurance activities for the clinical trials, assist with regulatory communications and adherence, and train the site personnel in the protocol and its requirementsEnsure all queries are attended to appropriately and in a timely mannerDiscuss QC trends with study team during team meetingsTo pay attention to trends in the QC findings and to conduct refresher training where necessaryEnsure the defined protocol is always adhered toEnsure all required protocol parameters are always followed and recorded accuratelyEnsure study staff is always following study standard operating proceduresRequired minimum education and training:Grade 12Post Matric Qualification in Health Sciences, Information Technology or related field is an advantageFluent in English and IsiZuluValid drivers licence and able to drive a manual vehicleA recognized Quality Control Course (for clinical trials) AdvantageousHuman Subjection Protection Certificate will be advantageousTRREE (Training and Resources in Research Ethics Evaluation) will be advantageousElectronic data systems (e.g RedCap) and ExcelALCOA + Principles ABC of Quality Control Certificate and Good Clinical Practice Certificate (GCP)Required minimum work experience1 - 2 years experience in quality control procedures in clinical trials1 - 2 years
https://www.executiveplacements.com/Jobs/Q/Quality-Control-Officer-3-Months-Temporary-Contrac-1199994-Job-Search-07-03-2025-04-34-36-AM.asp?sid=gumtree
8mo
Executive Placements
Production
& Machine Operations
1.
Flexographic Press Operator/Printer: Operates
flexographic printing presses to print on flexible materials.
2.
CI (Central Impression) Flexographic Machine
Operator: Specialized operator for 8-10 color CI flexo machines.
3.
Slitter Operator/Slitting Machine Operator: Cuts
printed, laminated, or flexible plastic reels to specific sizes.
4.
Laminator Operator: Operates solventless or
solvent-based laminators to combine different substrates.
5.
Pouch/Bag Making Machine Operator: Operates
machines to create pouches, bags, or stand-up pouches.
6.
Printing Press Assistant/Helper: Assists in the
setup and operation of printing machinery.
7.
Extrusion Operator: Operates machines that
produce plastic film.
8.
Guillotine Operator/Cutter: Performs cutting
tasks on print or packaging materials.
9.
Finishing Operator: Manages post-printing tasks.
Pre-Press & Design
1.
Pre-Press Operator/Technician: Prepares digital
files for printing, including formatting, color management, and proofing.
2.
CTP (Computer-to-Plate) Operator: Creates
printing plates.
3.
Graphic Designer (Packaging): Creates artwork
for packaging, ensuring compliance with print specifications.
4.
Packaging Structural Designer: Designs the
structure of packaging (e.g., folding cartons, pouches).
Quality & Technical
1.
Quality Assurance (QA) Technician/Manager:
Ensures finished products meet standards.
2.
QC Associate/Inspector: Checks print quality,
registration, and color accuracy.
3.
Ink Specialist/Technician: Mixes and matches
inks.
4.
Packaging Technologist: Develops new packaging
solutions, ensuring they are functional and cost-effective.
5.
Packaging Engineer: Researches and chooses
materials and manufacturing methods.MUST HAVE MINIMUM 1 YEAR EXPERIENCE Please forward cv to plsstaffjobs@gmail.com
1mo
OtherAds in other locations
1
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ENVIRONMENT:A provider of cutting-edge Tech Applications seeks the expertise of highly meticulous & solutions-driven Senior QA Engineer who will play a critical role in delivering high-quality web applications. You will conduct both manual and automated testing to ensure product quality and design and implement systems to identify issues early in the development process. Applicants should have the ability to manage a small team of 2 QA Testers, you will need 5 years’ work experience in QA with a strong understanding of testing web applications and associated technologies, have proficiency in Agile, Scrum/Kanban, Postman / Bruno, Python, Go, SQL, and TypeScript. DUTIES:Conduct both manual and automated testing to ensure product quality.Design and implement systems to identify issues early in the development process.Develop and execute comprehensive test plans.Write detailed documentation for test cases and processes.Develop and maintain automated tests using industry-standard tools.Identify, isolate, and meticulously track bugs throughout the testing lifecycle.Record and communicate test progress and outcomes effectively.Stay up to date with the latest tools, technologies, and testing methodologies.Conduct and document risk analysis to mitigate potential issues. REQUIREMENTS:Manage / lead a small team of 2 QA Testers.Minimum of 5 years of experience in QA, with a strong understanding of testing web applications and associated technologies.Proficient in Agile, Scrum, or Kanban methodologies.Expertise in test automation tools and strategies, including Playwright.Hands-on experience with Postman / Bruno for API testing.Proficient in testing in a tech stack space with Python, Go, SQL and TypeScript. ATTRIBUTES:Ability to work independently with minimal supervision.Strong interpersonal skills with a focus on relationship-building.Excellent verbal and written communication skills.Highly methodical and detail-oriented approach to work.
https://www.executiveplacements.com/Jobs/S/Senior-QA-Engineer-CPT-1269715-Job-Search-03-09-2026-01-00-15-AM.asp?sid=gumtree
5d
Executive Placements
1
VACANCY: SENIOR QA AUDITOR – CLOTHING – ISITHEBE
Clothing Company based in Durban is looking for a Senior QA Auditor to join their factory in Isithebe.
REQUIREMENTS & RESPONSIBILITIES:
Minimum 5 years’ experience as a Quality Auditor/ Quality Controller
Excellent communication skills
Strong technical and garment construction capabilities
Good understanding of Chain Store policies, procedures, and requirements
Take full responsibility of PP’s and BPS.
Experience working with AQL.
Setting quality standards for the factory following buyer’s requirements and guidance for each department and processes.
Establish SOPs for production and preparatory processes to get right first-time quality from each process. Develop MIS for quality measurement and recording quality.
When established quality standards are there in a company they need to follow and control the factory quality standard.
Monitor the quality of the product through the various stages of production.
Train the newly hired quality personnel on company quality policies and how to use quality tools.
Please email: admin1@ritefit.co.za
RITE-FIT STAFFING
PLEASE SUBMIT YOUR CV IN A WORD DOCUMENT AND ONLY APPLY IF YOU MEET THE ABOVE REQUIREMENTS.
UNSUITABLE APPLICANTS WILL NOT RECEIVE A RESPONSE.
PLEASE NOTE THAT YOU CAN ONLY APPLY FOR THIS POSITION IF YOU HAVE A CURRENT, VALID WORKING PERMIT FOR SOUTH AFRICA.
Consultant Name: Keshnee Pillay
1y

Rite-Fit Recruitment
1
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Our client is seeking a QA/QC Officer in Midrand, Johannesburg, for a product-related role.Location: Midrand JHBRequirements:Self StarterFashion design diploma/degree ORQuality management qualifications5 years of experienceclient relationship skillsAbout:Quality checking products before the client receives themYou will be working in a warehouse environment
https://www.executiveplacements.com/Jobs/Q/QAQC-Officer-Product-1200378-Job-Search-07-04-2025-04-34-13-AM.asp?sid=gumtree
8mo
Executive Placements
1
SavedSave
PBT Group is seeking a Senior Tester / QA Specialist with strong experience in card and payments environments, particularly with Base24 and related payment processing platforms. The successful candidate will play a key role in ensuring the quality, reliability, and stability of complex transaction systems through structured testing practices. This role requires a strong manual testing background, with exposure to test automation considered advantageous. Experience with Postilion or similar card and payment switching platforms would be highly beneficial. The candidate will work closely with developers, business analysts, and stakeholders to validate system functionality and ensure high-quality delivery within a banking or payments environment. Key Responsibilities Test Planning & ExecutionDesign, develop, and execute manual test cases and test scenarios for card and payments systems.Perform functional, integration, regression, and user acceptance testing (UAT).Validate system functionality related to Base24, Postilion, and other card processing platforms. Quality Assurance & Defect ManagementIdentify, log, and track defects using defect tracking tools.Collaborate with development teams to analyse, prioritise, and resolve defects.Ensure comprehensive test coverage across transaction flows and system functionality. Test DocumentationDevelop and maintain test plans, test cases, and test reports.Ensure traceability between business requirements, test scenarios, and results. Collaboration & Stakeholder EngagementWork closely with business analysts, developers, and product teams to understand requirements.Support UAT processes, assisting business stakeholders in validating system functionality.Provide clear reporting on testing progress, risks, and quality metrics. Continuous ImprovementContribute to improving testing methodologies and quality assurance standards.Support initiatives to introduce or enhance automation testing practices where applicable. Minimum Requirements5+ years of experience in Software Testing / QA roles.Strong manual testing experience withi
https://www.executiveplacements.com/Jobs/S/Senior-Tester-QA-Specialist-1270884-Job-Search-03-11-2026-07-00-15-AM.asp?sid=gumtree
3d
Executive Placements
1
SavedSave
Strong Manual Testing experienceAbility to create clear test cases & test plansDefect tracking & reporting skillsQualification:Relevant IT/QA Certification preferred Contact Kauthar Marcus on
https://www.executiveplacements.com/Jobs/Q/QA-Tester-Manual-1198159-Job-Search-06-27-2025-04-12-41-AM.asp?sid=gumtree
9mo
Executive Placements
1
SavedSave
This position involves overseeing quality assurance processes within a manufacturing environment, contributing to the efficient delivery of high-quality products and operational excellence. Strong written communication skills in both Afrikaans and English are essential, including the ability to draft formal audit summaries and professional correspondence. To be considered, you should have at least 2 years of experience in a manufacturing environment and hold a Bachelors degree in Mechanical, Quality, or Industrial Engineering. Knowledge of ISO 9001 compliance, audit exposure, and familiarity with CRM or ERP systems is highly advantageous. Advanced Excel skills are essential, along with strong analytical thinking and the ability to perform root cause analysis (RCA).
https://www.jobplacements.com/Jobs/J/Junior-QA-Engineer-Ref-4167-1270368-Job-Search-03-10-2026-04-35-16-AM.asp?sid=gumtree
4d
Job Placements
1
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This role is ideal for a recent industrial engineering graduate or a related scientific field who wants to build practical QA experience in a manufacturing environment.Key Responsibilities:Inspect and test packaging materials including bottles, pouches, and labels for quality and compliance.Support the QA team in maintaining accurate records of packaging inspections.Assist with verification of packaging accuracy, batch coding, and compliance with product specifications.Help monitor production processes to ensure packaging meets quality standards.Support investigations of non-conforming packaging and assist with corrective actions.Assist in compiling reports and data analysis related to packaging quality.Involvement in process improvements including time studiesBe a part of project commissioning teams to assess the performance of equipment and assisting with SOP creation and trainingCollect and analyse production data to identify trends, bottlenecks, and opportunities for improvementConduct time studies and assist in efficiency improvement projectsSupport engineers with testing, trials, and validation of new processes or productsMinimum Requirements:A BSc or BTech in industrial engineering, quality or related field.Strong attention to detail and observational skills.Good organisational and record-keeping abilities.Ability to work both independently and as part of a team.Basic communication skills and willingness to learn.What The Company Offers:Hands-on experience in a digital ink manufacturing environment.Exposure to quality systems, process compliance, and documentation practices.Mentorship and guidance from experienced QA professionals.Opportunity to build skills for a career in Quality Assurance, Quality Control and Packaging.
https://www.executiveplacements.com/Jobs/Q/Quality-Assurance-Intern-1271286-Job-Search-03-12-2026-10-08-26-AM.asp?sid=gumtree
1d
Executive Placements
1
SavedSave
Job Requirements:QualificationsMinimum: Diploma in Electrical / Mechanical Engineering or related field (NQF 6)Advantageous: Degree in Electrical / Mechanical Engineering or related field (NQF 7)ExperienceMinimum: Up to 5 years in Quality Engineering in a manufacturing environmentTechnical CompetenciesComputer literate (MS Office and relevant software)Knowledge of Quality Systems and Engineering Maintenance SystemsJob Duties:Quality Assurance Control (30%)Develop and maintain electrical, mechanical, pneumatics, and system QA procedures and standardsMaintain QA records (e.g., Shopware) and ensure manufacturing data complianceSupport internal and external audits and implement corrective actionsEnsure manufacturing processes meet customer requirementsEngineering Systems & Support (25%)Review QA and inspection systems for efficiency and reliabilityEnhance machine performance and process efficiencyMaintain document management systems and produce technical/managerial reportsLead the Facilities Team, ensuring daily and unplanned tasks are completedCompliance (25%)Operate within company controls and proceduresIdentify and report risks or areas of concernEnsure compliance with regulations to prevent wasteful expenditureCost & Financial Control (10%)Contribute to budget preparation and monitoringPromote efficient and transparent resource useIdentify and implement cost-saving opportunitiesCustomer Service (10%)Maintain effective relationships with internal and external customersRepresent AutoX in stakeholder meetingsIdentify and resolve problems while demonstrating integritySalary:Market RelatedHow to apply:
https://www.executiveplacements.com/Jobs/Q/Quality-Assurance-Engineer-1269326-Job-Search-03-06-2026-04-35-31-AM.asp?sid=gumtree
9d
Executive Placements
1
Key Responsibilities:Assist with root cause analysis on product non-conformances and implement corrective action plansPerform in-depth technical testing to identify product design and process improvementsEvaluate product warranty claims and recurring customer issuesConduct real-time quality checks throughout manufacturing processesImplement sampling plans and inspection protocolsParticipate in supplier audits and internal systems auditsMaintain product performance databases and quality documentationGenerate reports and presentations summarising findings and improvement recommendationsIdentify and communicate deviations from quality standardsSupport risk assessments and update mitigation plansAssist in developing and monitoring corrective and preventative action plans (CAPA)Facilitate communication of product changes and quality feedback to customersSupport continuous improvement initiatives across engineering and productionRequirements:Matric with strong marks in English and MathematicsBachelors degree in mechanical engineering (BEng)Minimum 2 years experience in a manufacturing environmentISO 9001 knowledge and Quality Management System awarenessExposure to internal audits or compliance checksStrong written communication skills with the ability to draft professional reportsProficient in Afrikaans (English advantageous)Own reliable transport
https://www.jobplacements.com/Jobs/J/Junior-QA-Engineer-12-month-contract-1264573-Job-Search-03-13-2026-00-00-00-AM.asp?sid=gumtree
1d
Job Placements
1
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Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include:
Verifying sales calls
• Search for and listen to call recordings.
• Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out.
Conducting overarching quality assessment tasks
• Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.).
• Identify strengths, opportunities for improvement, and any compliance violations in customer interactions.
• Conduct and complete investigations as and when required and provide reporting based on findings.
• Provide detailed, insightful and constructive feedback on evaluations.
• Enter quality assurance (QA) data into spreadsheets to track scores and trends.
• Adhere to high levels of quality standards and meet monthly QA targets.
Contribute to continuous improvement of quality in the unit
• Conduct weekly feedback sessions with team leaders to discuss individual and team performance.
• Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance.
• Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance.
• Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained.
This role has the following requirements:
Qualifications
• Matric certificate or equivalent.
Experience
• QA experience in a call centre environment preferred.
• Minimum of 2-years call centre experience in long term insurance.
Skills and behaviours
• Ability to work with minimum supervision, adapt to a changing environment quickly and think independently.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines.
• Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes.
• Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
Ability to handle multiple tasks in a production-driven environment.
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R7000
• Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130
1y
Mango5
1
SavedSave
Main purpose of the job:To ensure QA and QC activities are performed effectively across studiesIdentify trends and coordinate relevant staff trainingLocation:7 Esselen Street, Hillbrow, Wits RHI Research Centre Clinical Research Site (CRS)Key performance areas:Review and ensure that the study has all essential regulatory documentation through routine update as neededAssist with the review and revision of standard operating procedures per study specific needs as neededAssist Regulatory Compliance Officer with QA of regulatory filesVerify transcription and accuracy of data from source documentation to Case Report Forms (CRF)Ensure errors on CRFs are corrected, initialled and dated by the authorized signatorySupport the timely capturing of all Case Report Forms following QC activityEnsure completion of corrective action of internal QC reports/error trends identified during QCAssist in completion of corrective action for internal monitoring reviewsCoordinate staff training (and retraining) where error trends are identified.QC of all ICFs and other source documents to ensure accuracy and completenessTimeous reporting to study PI and study coordinator Regulatory Compliance Officer regarding QC and major issues such as protocol deviationsPerform duties per study Delegation of Authority LogsSupport Regulatory Compliance Officer with periodic quality assurance activitiesAssess staff awareness and compliance to Good Clinical Practice (GCP), Protocol requirements, Standard Operating Procedures (SOPs) and Regulatory Essential Documents per sponsor requirementsDetermine through critical review the accuracy of research recordsCompile QA/QC report/s on findings for site management teamAssist in completion of corrective action for internal monitoring reviewsCoordinate staff training (and retraining) where error trends are identifiedEnsure 100% QA of ICFsEnsure site is well prepared for external lab, clinical, social science, and data monitoring reviewsAssist sponsors/monitors before, during and after the reviewAssist regulatory compliance officer, project managers/team in completion of corrective action for external monitoring reviews/audits and inspectionsRequired minimum education and training:3-year Diploma or Degree in a Health related fieldRequired minimum work experience:Minimum 1-2 years relevant work experience within a Clinical Research Environment in Quality Control and Quality AssuranceDesirable additional education, work experience and personal abilities:A Post Graduate Deg
https://www.executiveplacements.com/Jobs/Q/Quality-Assurance-Officer-WITS-RHI-1199789-Job-Search-07-02-2025-16-38-13-PM.asp?sid=gumtree
8mo
Executive Placements
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