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Unlock Your Potential with Our Paid Learnership and Placement Program!Are you ready to take the next step in your career journey? Join our dynamic paid learnership and placement program designed to kickstart your career in various sectors. Whether you're a recent graduate, career switcher, or looking to enhance your skills, we have tailored opportunities waiting for you!What We Offer:Paid Learnership Programs: Gain practical experience while earning a competitive salary. Our learnership programs cover diverse sectors including:Information TechnologyFinance and AccountingMarketing and SalesEngineeringHealthcareHospitality and TourismAnd more!Hands-on Training: Access comprehensive training sessions led by industry experts. Develop essential skills and knowledge to excel in your chosen field.Placement Opportunities: Secure valuable placements with leading companies upon successful completion of the program. Kickstart your career with renowned organizations and jumpstart your professional journey.Skill Development: Enhance your skill set through specialized workshops and mentorship programs. We focus on honing both technical and soft skills to ensure your readiness for the workplace.Career Guidance: Receive personalized career guidance and support from our team of experts. We're committed to empowering you with the tools and resources needed to achieve your career goals.Why Choose Us:Proven Track Record: Join a program trusted by thousands of successful graduates who have launched thriving careers.Industry-Relevant Curriculum: Our programs are meticulously crafted to align with industry demands, ensuring you're equipped with the latest skills and knowledge.Networking Opportunities: Connect with professionals and peers within your industry, expanding your network and opening doors to new opportunities.Supportive Community: Become part of a supportive community dedicated to your success. Access resources, guidance, and mentorship every step of the way.How to Apply:Ready to embark on your career journey with us? Send your CV to careers@thespotter.co.za along with a brief cover letter outlining your interest in our paid learnership and placement program. Our team will review your application and be in touch with next steps.Don't miss out on this incredible opportunity to invest in your future! Take the first step towards a rewarding career by applying today.
8h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
6d
SavedSave
Position: PA to CEO (permanent)Location: Ballito, KZNPA Salary: 15k + benefitsJOB REFERENCE: CTP558431BTWe are looking for an experienced and highly organised Permanent PA to the CEO of a private family office in Ballito.PA Job Description:The successful candidate will be responsible for providing high-level PA & administrative support to the CEO. This is a full-time, permanent PA role in a great location in the Knightsbridge area with a great benefits package.You will have strong skills in diary management and administration, processing expenses, booking travel and transport as well as other related PA tasks.You must be able to work independently under minimal supervision while demonstrating excellent communication skills both verbal and written. Additionally; you should possess excellent organisational skills with strong attention to detail.Hours: 9am to 5pm – Monday to Friday.Send CV to: kzn@ncvision.co.za
3mo
SavedSave
Lord Dent Panel Beaters a
well-established automotive repair facility in Pinetown is currently seeking an experienced
QC Manager with a minimum of 10 years industry experience. As QC Manager, you will oversee the quality
control processes from start to completion of the repair. You will provide technical support on
quality matters and identify quality issues initiating on-the-spot
problem-solving to improve repair excellence and consistently maintain repair times. Your primary
responsibility as a QC Manager is to ensure that all motor vehicle repairs meet
the quality manufacturer workmanship standards and specifications. You will focus
on maintaining and enhancing quality workmanship, repair turnaround times and
customer satisfaction. If you possess the necessary skills and knowledge required
for the position, please forward your CV to Nimla@lorddent.co.za
by closing date 21/06/2024
14h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202438
6d
1
SavedSave
Overview:
Our client caters to a wide spectrum of clients spanning government, medical, recreational, hospitality, and corporate sectors. Their commitment to excellence is reflected in their seamless online platform, ensuring convenient access to a comprehensive range of our clients products and services.
Job Purpose:
As a Branch Administrator, your primary role is to ensure the smooth and efficient operation of our branch office. You will be responsible for overseeing administrative activities, coordinating with various departments, and supporting the branch manager in achieving organizational goals. Your attention to detail, organizational skills, and proactive approach will be instrumental in maintaining a positive and productive work environment.
Requirements:
• Grade 12
• Must have 3 years experience in the admin position
• Bookkeeping certificate / equivalent
• Comply with the O.C.H.S.A.
• Valid driver license (EB)
• Good communication skills
• Computer literate
• People Management skills
• Business Finance skills
• Analytical skills
• Admin Skills
• Management skills
• Maintaining and Implementation
• ISO systems
• Own vehicle
Induction, Health Safety, ISO Employment Equity Training to be done within the first three months of employment).
KEY OBJECTIVE
(Primary purpose of the job and scope of responsibility and span of decisions:)
Control maintain all aspects of admin within the branch
LIST OF TASKS
• Loading and updating all contractual data
• Loading of contracts on IT system to ensure correct accurate billing to customers
Asset reports
• Doing dispensing recon monthly to balance rental assets monthly
Preparing control of month end stock take
• Printing count sheets, updating stock sheets to ensure all batches are posted relevant to stock. Managing confirm stock take for effective stock control
Creditors Nonstock
• Processing of GRVs order on the system to ensure correct allocation on the system
Petty cash
• Make sure that the relevant paperwork for any petty cash been signed off by GM
Human resources
• Completion of forms and obtain documentation retirement fund
• Staff overtime/ leave schedule on inputs forms
• Maintain leave records and personnel files
• Issuing if new employee documentation pack to new employees
• All employees leaving the company must fill in the termination pack
• Managing the attendance register in the branch
Reporting i.e. rebates, national figures, monthly sales figures lost business report
• Ensure those deadlines are met
ISO system
• Keep ISO manual up to date and working to complying with ISO 9001, 14001 45001 procedures
Payroll
• Preparing the commission as per the sales policy on a monthly basis to ensure on time payment to Payroll Administration service provider and printing of route slips
• Collection and submission of staff salary inputs
Payroll queries
• To liaise ...Job Reference #: 202667
6d
SavedSave
Job DescriptionWe are currently looking to recruit a Personal Assistant to provide comprehensive and proactive support to the Divisional Managing Director, and to also support the wider Durban & Pietermarizburg regional Senior Management Team.Salary up to R28,000 | Full-time | Hybrid WorkingKey Responsibilities:Efficiently maintain and update diaries using Microsoft Outlook.Establish and maintain an effective email management system for the DMD.Arrange travel plans, manage calls, coordinate meetings, and handle general queries.Create and manage key reports and processes such as negotiator leagues, income reports, and expense reports.Prepare packs, presentations, and agendas for key meetings and events.Coordinate and support regional initiatives and social events.Build strong relationships with internal and external stakeholders.Act as an ambassador for the wider business unit and Countrywide.Undertake tasks as required, such as managing stationary ordering and car allocations.Liaise with internal departments like HR, IT, Fleet, and Payroll.Experience Required:Experience in a fast-paced, customer-centric environment, providing proactive PA support.Strong organisation, prioritisation, and time management skills with attention to detail.Ability to work proactively and comfortably in a changing environment.Excellent communication, influencing, and relationship skills.Proficiency in MS Office suite and Microsoft Outlook.High energy, drive, and enthusiasm with a passion for personal development and team collaboration.Other Information:This role reports to the Divisional Managing Director.Remote working with occasional travel to Pietermarizburg and Newcastle offices Close internal working relationships with the wider Leadership Team and BU leadership teams across the Group.Working: Monday to Friday - 8.00 to 17.00Please submit your CV to: vacancies@centrixpro.co.zaOr follow link: https://centrixpro.co.za/personal-assistant-durban/REFERENCE: CNT657791
1mo
SavedSave
OverviewWe are looking for a highly capable individual with excellent organisational skills to join our team as our Office Manager in Richards Bay.This pivotal role encompasses organising many aspects critical to the smooth running of our company and our team. It requires high levels of efficiency, tenacity, kindness and humour. A willingness to get involved in the nitty-gritty as well as offering a wider overview.Reporting directly to CEO.What we are looking forAn individual with initiative, drive, kindness and enthusiasm:• Highly organised and relishes the opportunity to multitask and be involved in multiple projects concurrently• A high level of attention to detail• Enjoys working with a small and flexible team• Adaptable to handle changing priorities and deadlines• Comfortable taking responsibility• Not afraid to get your hands dirty• Proactive• Strong written and spoken English• Confident working with multiple software packages• Experience in office management would be good but we employ primarily on ability and aptitudeResponsibilities• Team Leadership: Provide an overview and support to the whole team, fostering a positive and collaborative work environment.• Office Administration: Manage day-to-day office operations. Coordinating and negotiating with vendors and service providers.• Business Support: Providing administrative support to your team members, including scheduling group meetings, taking minutes, and holding feet to the fire.• Record Keeping: Maintain accurate records and files, including employee records, contracts, and financial documents.• HR: managing employee benefits and organising company events.• Communication: Serve as the senior point of contact for internal and external inquiries, ensuring smooth delegation across the team and timely and professional responses.• Continuous Improvement: Identify opportunities for improvements and implement efficient procedures and innovations to enhance everyone’s working lives.• Compliance: Ensure compliance with company policies and procedures, as well as regulatory requirements.What we offer• The opportunity to work within an Independent, ethical, committed, and ambitious business in a kind and supportive team• Great Central London location• Generous staff discount• Salary R15000 to R17000 depending on experience + benefits• Significant growth potential and advancement within our company• An interesting, engaging, and dynamic work environmentWorking Hours: 9.00 to 17.00 - Monday to Friday.Please submit your CV to: vacancies@centrixpro.co.zaOR apply here: https://centrixpro.co.za/office-manager-richards-bay/REFERENCE: CNT952729
1mo
Office Administrator - Portshepstone - R14,000 to R15,000 Dependant on ExperienceMy client a highly successful multibranch Estate Agency, are currently seeking an experienced Office Administrator to join their office based in West Hampstead. You will be providing front of house support alongside supporting the Lettings and Sales team with their day-to-day duties and administration.The ideal candidate will have previous property administration experience, they will be organised and able to work under pressure. Any training will be given where needed.Job Responsibilities:Assisting the Sales and Lettings Team with their administrationHandling incoming enquiries via phone and emailMeet and Greet visitorsEnsure reception is tidy and stocked with property listsSending out valuation and instruction lettersUsing Excel to upload property details and client informationUpdating the company website with available propertiesPreparing property detailsAdvertising and proofreading adverts for weekly and monthly applicationsOrganising photography and floorplansManaging gas safety and electrical safety system, organising gas safety's and EPCsOverseeing monthly renewals for the office, sending out initial letters and preparing and renewals paperworkHandling post and franking outgoing mailCanvassingHandling stationary order and file managementSkills and Experience required:Excellent telephone manner and organisational skillsApproachable with a can-do attitude and good work ethicExcellent communication skills - both written and verbalWell presented, professional and friendlyComputer literate in Microsoft Office, with strong Excel skillsPrevious experience in secretarial or public facing roles would be beneficialWorking Hours:: Monday - Friday 9am to 5pm and one in every three Saturdays 10am to 2pmPlease submit your CV to: vacancies@centrixpro.co.zaOr follow link: https://centrixpro.co.za/office-administrator-ps/REFERENCE: CNT517729
1mo
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202645
6d
Structured Wealth Management is a leading institution in the financial sector, specializing in banking and bonds investments. We pride ourselves on innovation, customer satisfaction, and a dynamic team culture.Role OverviewWe are seeking experienced and motivated Sales Agents to drive our banking and bond sales. As a Sales Agent, you will play a crucial role in expanding our client base, closing deals, and delivering tailored financial solutions.Key ResponsibilitiesIdentify and engage potential clients through various channels.Present and sell banking and bond products to individualsDevelop and maintain strong client relationships.Achieve sales targets and contribute to business growth.Stay updated on market trends and product knowledge.QualificationsProven experience in sales, preferably in banking, finance, or related sectors.Strong negotiation and closing skills.Excellent communication and interpersonal skills.Self-motivated with a results-driven approach.Ability to work independently and as part of a team.What We OfferCompetitive base salary plus commission.Comprehensive training and development programs.Opportunities for career advancement.A supportive and collaborative work environment.How to ApplySend your resume and a cover letter outlining your relevant experience to pmbadmin@swm.org.za by 17 June 2024
19h
1
Matric combined with a Bachelors Degre in either: Facilities Management, Business Managment or Supply Chain and Operations Management.3-5 years relevant experience essentialOversee the management and maintenance of the facility and lead various projects related to the facility improvement, expansions and or renovations.Ensure effective management and operation the company facilities to enhance the facility to support the organization objectives.Responsible for:Facilities ManagementSpace planning and utilizationHealth and safety complianceBudgeting and cost managementProject managementStakeholder communicationContinuous improvementReporting and documentationVendor managementRegulatory compliance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NTAwNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794622&xid=1108_185005
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202538
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202529
6d
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience ...Job Reference #: 202639
6d
1
SavedSave
Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Customer Support Agent position has become available within the support centre.
Responsibility:The successful candidate should possess the following:
• Ability to efficiently engage with clients on general queries and support via email, WhatsApp and telephonically.
• Accurate capturing of client registration forms, and registration of pre-paid electricity meters
• Effectively provide clients with Municipal Electricity tariff rates
• Attention to detail.
• Ability to multi-task and ensure all queries are managed and resolved timeously.
• General administrative duties
• Ability to effectively work within a team as well as alone.
• Ability to work effectively with minimal supervision.
Candidate Requirements:
• Matric
• Must be computer literate.
• Customer service / call centre / general administration experience
• Ability to work weekends, public holidays and shifts.
• Clear Credit and Criminal Record
Required Skills:
Customer Service Agent – 1 year or less
Administration – 1 year or less
Market related salary with company benefits
Job Reference #: CustomerSupport070923 Consultant Name: Recharger Recruitment
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the le...Job Reference #: 202651
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Personal/Marketing Assistant RoleLocation:-Montrose, PietermaritzburgSalary:R6,000 CTC (Cost to Company), including a Retirement Benefit of R500 pm. Additionally, earn a percentage of sales from BeyondBox and the Financial Planning Business.---About Us:BeyondBox is a pioneering digital communication app that allows individuals to share meaningful content with loved ones after their passing. Our services provide comfort and closure, ensuring lasting connections. Our Financial Planning business complements this by offering clients comprehensive financial solutions.---Job Description:We are seeking a dynamic and highly organized Personal Assistant / Marketing Assistant to support our operations across both BeyondBox and our Financial Planning business. The ideal candidate will become an integral part of our team, assisting with various administrative tasks and marketing initiatives.---Responsibilities:Financial Planning Business:-Client Servicing: Handle client inquiries, provide exceptional customer service, and maintain client records.-Administration: Submit and follow up on new business cases, manage documentation, and support financial planning activities.-Communication: Act as a liaison between clients and the financial planning team.BeyondBox:-Prospective Partner Outreach: Identify and contact potential partners, presenting the opportunity to collaborate with BeyondBox.-Meeting Coordination: Schedule and arrange meetings with key stakeholders and senior management.-Marketing Support: Assist in developing and implementing marketing strategies to promote BeyondBox.---Qualifications:- Education: Degree or diploma in Communications or Marketing Will be advantageous.Skills: - Excellent verbal and written communication skills. - Strong organizational abilities with attention to detail. - Proficient in Microsoft Office Suite and other relevant software. - Ability to work independently and manage multiple tasks simultaneously.Experience: Previous experience in a similar role is advantageous but not mandatory.---Benefits:- Competitive salary with a retirement benefit.- Performance-based incentives with a share of sales from BeyondBox and the Financial Planning Business.- Opportunities for professional growth and career advancement.- Becoming a crucial member of an innovative and supportive team.---Application Process:Interested candidates are invited to submit their CV and a cover letter detailing their suitability for the role to info@beyondbox.org by Sunday 16 June 2024.
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VERIFIED
*Beauty Therapist Wanted*We are seeking a qualified and experienced Beauty Therapist to join our team!*Responsibilities:*- Provide a range of beauty treatments including massages, facials, waxing, laser, body treatments, hair and nail care- Work with doctors in the medical & aesthetic field- Develop and maintain a loyal client base- Stay up-to-date with the latest beauty trends and techniques- Work collaboratively with our team to achieve sales targets and provide exceptional customer service- assist with bookings, reception duties and administrative responsibilities -able to advertise and operate all social media*Requirements:*- Qualification in Beauty Therapy (Diploma or higher)- At least 2 years' experience in a similar role- Excellent communication and interpersonal skills- Ability to work flexible hours, including weekends*What We Offer:*- Ongoing training and development opportunities- Friendly and supportive work environmentIf you are a motivated and passionate Beauty Therapist looking for a new challenge, please submit your application, including your CV and a cover letter, to +27 (65) 828-5911
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