Please note that our Terms & Conditions and Privacy Notice are applicable.
On Promotion in Jobs
Filter & refine
Clear All
Results for it support agent in "it support agent" in Jobs in South Africa in South Africa
1
The RoleYou will play a pivotal role in delivering Level 2 IT support across a modern enterprise environment, while also driving innovation through automation and intelligent workflows.This position blends traditional support responsibilities with the opportunity to design and implement automation and AI-driven solutions that improve user experience, reduce manual effort, and enhance service performance.Key ResponsibilitiesProvide Level 2 technical support across end-user devices, collaboration tools, identity platforms, and core business applicationsTroubleshoot complex issues, conduct root cause analysis, and implement preventative solutionsDesign and build automated workflows to streamline incident management and service requestsDevelop and support AI-driven (agentic) workflows to enhance service desk efficiencyCreate and maintain clear documentation, runbooks, and knowledge base articlesCollaborate with internal stakeholders to identify automation opportunities and drive continuous improvementContribute to IT service management practices aligned to ITIL principlesSupport basic IT security and compliance best practicesTechnology EnvironmentYou will gain exposure to a modern tech stack, including:ITSM tools (e.g. ServiceNow or similar)Scripting & automation (PowerShell, Python, APIs)Microsoft ecosystem (Azure AD / Entra ID, Intune, Microsoft 365)Automation platforms (Power Automate or similar)Emerging AI workflow and automation toolsKey Requirements36 years experience in IT support with strong Level 2 troubleshooting capabilitySolid understanding of IT service management (ITIL-aligned) practicesExperience supporting Windows and/or macOS environmentsHands-on exposure to scripting or automation (PowerShell, Python, or similar)Strong problem-solving skills with a structured and analytical approachExcellent communication and customer service skillsDesirable SkillsExperience with ITSM platforms such as ServiceNowExposure to automation tools and workflow platformsFamiliarity with integrating systems via APIsInterest or experience in AI-driven workflows or intelligent automation
https://www.jobplacements.com/Jobs/I/IT-Support-Engineer-Automation--Agentic-AI-Workfl-1281109-Job-Search-04-15-2026-04-26-11-AM.asp?sid=gumtree
4d
Job Placements
1
1
ENVIRONMENT: A Germany-headquartered company, driven by innovation and growth, is seeking a German-Speaking Operations Agent who will support the day-to-day operations of a German holding company by handling a broad range of customer-facing and administrative tasks. You will serve as a key contact for German-speaking customers, responding to queries professionally across email and phone, assisting with invoicing, billing, technical issues, and customer success matters, and escalating requests to the appropriate internal departments when needed. DUTIES:Respond to customer inquiries in German via email and phone in a professional and timely manner.Support customers with questions related to invoicing, billing, technical issues, and general customer success topics.Identify customer needs clearly and ensure requests are resolved efficiently or routed to the correct department.Escalate more complex matters to internal teams such as billing, technical support, sales, or management where appropriate.Maintain accurate records of customer interactions, requests, and follow-up actions.Perform minor administrative and operational support tasks as required by the business.Assist with internal coordination across departments to help ensure smooth customer handling and operational workflows.Participate in marketing activities and campaigns, including customer outreach and related follow-up where needed. REQUIREMENTS: German language skills at B2 level or above, both written and spoken.Previous experience in a customer-facing role.Strong communication skills and a professional, service-oriented manner.Good organizational skills and the ability to manage different types of tasks in a flexible role.Ability to work independently, prioritize effectively, and handle escalations responsibly. Nice to HaveExperience in operations, administrative support, or back-office coordination.Experience in sales or commercial support.Exposure to CRM systems, ticketing tools, or customer service platforms.
https://www.jobplacements.com/Jobs/G/German-Speaking-Operations-Agent--Cape-Town-1281472-Job-Search-04-16-2026-03-00-18-AM.asp?sid=gumtree
3d
Job Placements
1
Here's a possible description for Makoso Agency:
"Makoso Agency: Trusted Partners in Home Care
We connect families with reliable, vetted domestic workers, caregivers, helpers, housekeepers, and au pairs for all your household needs.
Services:
- Domestic workers & housekeepers
- Caregivers for elderly & special needs
- Nannies & childcare support
- Au pairs for live-in care
- Household management
We ensure:
- Thorough background checks
- Skills assessments
- Personal interviews
- Ongoing support
Trust Makoso Agency for trustworthy help."
Let me know if you'd like adjustments!
7d
1
?Customer Support Agent (German)Provide support to German-speaking customers as the initial point of contact in a 100% remote role.Remote in South AfricaMarket-Related Salary.About Our ClientOur client is a dynamic, fast-growing international company dedicated to simplifying the customer experience through technology. They operate a remote team environment where members contribute to a collaborative and inclusive global workspace.The Role: Customer Support AgentThe purpose of this role is to serve as the first line of support for German-speaking customers to ensure a positive experience and swift inquiry resolution. It contributes to the business by maintaining high customer satisfaction levels and meeting service level agreement targets while identifying issues for escalation. The main focus areas include professional communication across multiple channels, troubleshooting technical issues, and documenting interactions within the company ticketing system.Key ResponsibilitiesProvide customer service with 1+ years of experience in a support role, preferably in a remote environment.Respond promptly and professionally to customer inquiries via phone, email, and live chat in German.Diagnose and troubleshoot basic technical and account-related issues efficiently.Document all customer interactions, feedback, and resolutions accurately in the CRM/ticketing system.Escalate complex issues to the 2nd Level Support team to ensure a smooth handover.Meet service level agreement (SLA) targets and maintain high customer satisfaction.Contribute to the continuous improvement of the knowledge base and support processes.About YouNative or near-native proficiency in German (spoken and written) is mandatory.1+ years of proven experience in a Customer Service or 1st Level Support role.Experience working with CRM software (e.g., Zendesk, Salesforce) and ticketing systems.Legal authorization to work from South Africa.Stable, reliable high-speed internet connection and a dedicated, distraction-free home office setup.Flexibility to work a schedule including Monday-Friday 5 pm-8/9 pm and weekends 10 am-5 pm.https://www.jobplacements.com/Jobs/C/Customer-Support-Agent-German-1278074-Job-Search-4-7-2026-5-14-49-AM.asp?sid=gumtree
12d
Job Placements
1
1
Recently graduated and eager to gain hands-on work experience?We are currently inviting applications from motivated graduates to join our Processing Department. This is an excellent opportunity to build practical skills, gain industry exposure, and grow your career in a supportive environment. Why join us Excellent opportunity to gain real-world experience and meaningful development across key business areasMentorship & development supportLong-term career opportunities Key ResponsibilitiesProcess withdrawals, deposits, KYC , transactions, or escalations when required.Verify information and supporting documentationCapture and update data on internal systemsFollow defined processes, policies, and quality standardsFlag discrepancies or exceptions for reviewRequirementsRecent graduate (Business Management, Accounting, Financial Management, Risk)Strong attention to detail and accuracyBasic computer and data-capture skillsGood time management and organisational skillsWillingness to learn and work in a structured environment Apply today and kick-start your career with us.
https://www.jobplacements.com/Jobs/P/Processing-Agent-1261042-Job-Search-4-15-2026-2-54-54-AM.asp?sid=gumtree
5d
Job Placements
1
Call Handler & Customer Service AgentSupport UK Government Energy Efficiency Programs from South Africa, Fully RemoteCustomer Service | R15 500 - R19 000 | UK Hours (Mon-Fri, 8am-5pm)About Our ClientOur client is a specialist service provider supporting major UK government initiatives in energy efficiency. Focused on reducing carbon emissions and alleviating fuel poverty, they play a critical role in delivering the ECO4 and GBIS schemes. With a dynamic remote team based in South Africa, they offer meaningful, long-term career opportunities for professionals looking to make an impact while working UK business hours.The Role: Call Handler & Customer Service AgentAs a Call Handler & Customer Service Agent, you will support UK-based energy efficiency programs by managing inbound and outbound calls, verifying customer eligibility, and coordinating surveys and installations. This role is ideal for someone who thrives in a detail-oriented, service-driven environment with a focus on delivering measurable outcomes.Key ResponsibilitiesContact and qualify inbound and outbound leads for the ECO4 and GBIS schemesVerify customer eligibility and collect supporting documentation (e.g., benefits, health, EPC)Record all interactions and verification steps accurately in the CRMSchedule and confirm survey appointments, reducing no-shows through follow-up callsCoordinate closely with the ECO Manager and installation partnersMaintain clear and professional communication with customers throughout the processMeet KPIs on lead conversion, call volume, and appointment schedulingProvide regular updates to the ECO Manager on lead progress and challengesStay informed on evolving ECO and GBIS criteria and policy updatesAbout YouMinimum 1-2 years of call-handling or customer service experienceClear, neutral English pronunciation (no accent)Strong attention to detail and high accuracy in recording dataConfident communicator with excellent interpersonal skillsOrganised and able to manage multiple leads and appointmentsComfortable using CRM systems and digital toolsFast learner, willing to gain industry knowledge (ECO & GBIS training provided)South African citizen with remote work setup and ability to work UK business hoursThis is a full-time remote position requiring availability during UK hours (8am-5pm, Mon-Fri). Candidates must have professional, accent-neutral spoken English and a strong service mindset.
https://www.jobplacements.com/Jobs/C/Call-Handler--Customer-Service-Agent-1281826-Job-Search-4-17-2026-4-30-58-AM.asp?sid=gumtree
2d
Job Placements
1
Reports To: Procurement ManagerPurpose of the RoleThe Imports Clerk will support the Imports and Procurement function by coordinating and administering the end-to-end importation process for raw materials, packaging, and other goods required for production.This role is suited to a highly organised and detail-oriented individual who can manage documentation, track shipments, and ensure compliance with customs and regulatory requirements while supporting efficient supply chain operations in a fast-paced FMCG manufacturing environment.Key ResponsibilitiesImport Coordination & AdministrationSupport the end-to-end importation process by coordinating with suppliers, freight agents, and customs clearing agentsTrack and monitor shipments to ensure timely delivery of goodsFollow up on deliveries and proactively resolve delays or disruptions impacting lead timesDocumentation & ComplianceCompile, manage, and maintain all import documentation including invoices, bills of lading, and customs declarationsEnsure compliance with SARS customs regulations, import requirements, and applicable legislationMaintain accurate and up-to-date records of all shipments and related documentationDelivery & Logistics CoordinationMonitor and update delivery schedules to ensure adherence to timelinesAssist in ensuring goods are cleared and delivered efficientlyLiaise with internal teams to ensure alignment on inbound deliveries and stock availabilityFinancial & Invoice ValidationValidate supplier and freight invoices, ensuring all charges are accurate prior to submission for paymentSupport the tracking of landed costs and assist with cost accuracy checksReporting & Performance MonitoringTrack and report on key import KPIs including lead times, delivery performance, and cost metricsIdentify delays, risks, and inefficiencies within the import processProcurement & Operational SupportAssist the Procurement team with verification and capturing of incoming goodsSupport continuous improvement initiatives aimed at reducing delays and improving efficiencyProvide general administrative and operational support to the Imports and Procurement functionCross-Functional CollaborationWork closely with Finance, Warehouse, Planning, and Supply Chain teams to ensure alignmentCommunicate proactively with stakeholders to ensure smooth operational flowExperience & QualificationsGrade 12 (Matric)Diploma in Logistics, Supply Chain, International Trade or related field (a
https://www.jobplacements.com/Jobs/I/Imports-Clerk-1281174-Job-Search-04-15-2026-05-00-16-AM.asp?sid=gumtree
4d
Job Placements
1
Duties and Responsibilities:V-Track Management:Monitor daily exceptions not seen devices, unknown assets, missing agents.Ensure devices are correctly assigned to business units, cost centres, and pools.Coordinate with Finance and Leasing partners for asset lifecycle alignment, ensuring timely renewals and replacements.Management of IT Asset Leases.Inventory & Audit Support:Perform regular reconciliations between V-Track, Intune, and Active Directory.Support quarterly/annual internal and external audits.Update asset records with accurate tagging, serial numbers, and location details.Operational Support:Manage SysAid tickets related to asset updates, queries, or exceptionsAssist with onboarding/offboarding: ensuring laptops, desktops, and peripherals are properly assigned/returned.Coordinate with IT Procurement & IT Desktop Support on warranty, repair, and replacements. Ensure cost-effective purchasing while meeting organizational needs.Escalate Microsoft Intune non-compliant or inactive devices to the Desktop/Cyber teams.Support patching and version control reporting.Maintain strong relationships with clients and key stakeholders.Reporting and Insights:Produce weekly and monthly dashboards on compliance, missing devices, and V-Track visibility.Generate detailed reports on IT assets using V-TrackProvide insights and recommendations based on asset data.Identify root causes for non-compliance and recommend process fixes.
https://www.jobplacements.com/Jobs/I/IT-Asset-Coordinator-1226981-Job-Search-04-15-2026-00-00-00-AM.asp?sid=gumtree
4d
Job Placements
6
IGNITE YOUR REAL ESTATE CAREERWe don’t expect you to pay for …NO Desk feesNO Advertising & MarketingNO Office WiFi or RoyaltiesNO Electronic Professional Property SystemsNO Canvassing and Property ToolsNO Boards and droppersATTENTION:SALES & RENTALRESIDENTIAL ANDCOMMERCIAL PROPERTYPRACTITIONERSWhat we need from you and what you can expect✅ We offer comprehensive training✅ We offer incentivized commission✅ We offer professional office support✅ You need to have your own vehicle✅ Own laptop✅ SmartphoneYOUR CHOICE IS CLEAR, YOUR FUTURE IS HER⚠ ATTENTION! IMPORTANTSend your CV to:marketing@terazzo.co.za
4d
1
What Youll Be Doing:Engaging with potential customers and driving sales over the phoneMeeting and exceeding sales targets in a competitive environmentBuilding strong customer relationships through excellent communicationPromoting products and services with confidence and enthusiasm Minimum Requirements:6 months to 1 year telesales experience (non-negotiable)Strong command of the English language (spoken and written)Previous call centre experience advantageousTarget-driven mindset with a passion for sales What Were Looking For:Confident communicators who arent afraid to pick up the phoneSelf-motivated individuals with a hunger to earn and growEnergetic team players with a positive attitudeResilient individuals who can handle objections and close deals Whats In It For You?Basic salary + commissionGrowth opportunities within a thriving businessA vibrant, supportive, and energetic work environment Ready to take your sales career to the next level?Apply now and become part of a winning team where your effort directly translates into success!
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1281059-Job-Search-04-15-2026-04-12-03-AM.asp?sid=gumtree
4d
Job Placements
1
1
1
1
Monitor and manage compliance withprocurement policies, procedures and agreements in place. Facilitate the THE COMPANY procurement objectives and targetsthrough compliance with strategy and application of policies and procedures. KEY PERFORMANCE AREASPlanning and StandardsDisseminate procurement policies, procedures, processes, templates, delegations, and performance metrics to build awareness and promote understanding.Train and equip business units to effectively manage or participate in procurement processes, including quotation and tendering activities.Engage Business Managers to identify upcoming work and determine support requirements from the Supply Chain Management (SCM) Unit.Plan and coordinate work schedules and timelines to align with sourcing and business demands.Collaborate with business units to identify and plan for non-contracted spend through the RFQ/RFP process.Conduct detailed analysis of procurement transactions (spend data) to identify trends, off-contract spend,policy deviations, and compliance gaps for improved planning, risk management, and reporting.Support the SCM Unit in contributing to the successful delivery of the Divisions financial strategy and operational objectives. Technical Support and Value ManagementSupport the financial division in delivering on the key business imperatives pertaining to cost containment,innovation, productivity and business relevance.Work with the appropriate business unit managers to understand their operational plans, sourcing requirements, budgets, service standards and targets (cost, transformation, etc.).Develop and maintain the demand pipeline and sourcing plan for the business.Conduct relevant research and maintain business intelligence to support effective solutions, advice and decision making for business.Lead and guide decisions on consolidation, rationalisation and relevance of services in line with changing business requirements and alignment to strategic imperatives such as cost containment.Support business units with drafting specifications/requirements for quotes and tenders.Support the tender unit and business with analysis of quotes and tender documentation/submissionsNegotiate prices, terms and conditions with suppliers and deliver savings targets to the Bank.Provide integration and support to internal business units, decentralised operations and related partners/agencies pertaining to supply chain activities.Facilitate training and awareness sessions for staff involved in supply chain processes to ensure understanding, compliance, and effective participation.Support the SCM team and division during peak demand periods, staff shortfalls and ad-hoc project-related requirements.Support the Bank
https://www.jobplacements.com/Jobs/P/Procurement-Officer-1281206-Job-Search-4-15-2026-9-29-10-AM.asp?sid=gumtree
4d
Job Placements
1
Receptionist & Facilities Support AssistantRole OverviewThis is a dual-role position combining front-of-house reception duties with facilities and operational support. The successful candidate will ensure that visitors and tenants receive excellent service, while also assisting with the day-to-day running of the centres security, maintenance, and administrative operations.Key ResponsibilitiesReception & AdministrationAct as the first point of contact for visitors, tenants, and clients.Answer, screen, and forward calls and emails in a professional manner.Manage reception area, boardroom bookings, and meeting preparations.Check emails daily and forward leads to the relevant staff member.Prepare invoices (25th of each month EBS) and month-end billing.Load tenant recoveries and assist with municipal water and electricity readings.Monitor office supplies including printer paper and ink; run printing reports.Support general administrative tasks such as filing, correspondence, and reports.Operational SupportSecurity: Confirm daily presence of all guards (InsideOut Guard, Village Guard, Car Guards).Facilities:Switch on boardroom lights and TVs.Check Wi-Fi connection and CCTV cameras.Play background music in designated areas.Open umbrellas in outdoor areas.Ensure boardrooms are neat and equipped with necessary cables and passwords.Property Management:Check Property24 daily.Upload and update listings every Tuesday & Thursday.Confirm trading hours of locked tenant units.Maintenance & Safety ChecksReview and update the maintenance list.Conduct regular stock takes.Water reception plants.Test perimeter fencing and security systems.Inspect fire detection system and fire suppression equipment.Check air conditioning units and arrange servicing as needed.Test generator weekly (10 minutes), record service intervals, and capture diesel usage with photos.Monitor service drains and report issues.Oversee Dolomite Risk compliance.Financial & Compliance SupportAssist with diesel and utility recovery calculations.Ensure timely payment processing (e.g., EBS).Support data purchase requests for mobile devices.Run and classify biometrics reports.
https://www.jobplacements.com/Jobs/R/Receptionist--Facilities-Support-Assistant-1280780-Job-Search-4-14-2026-10-57-56-AM.asp?sid=gumtree
5d
Job Placements
1
1
1
Job Description: Oversee and coordinate core OTC billing activities within the shared services environmentEnsure smooth end-to-end billing operations in collaboration with regional and agency teams, including workflow, queries, and ticket handlingIdentify inefficiencies in billing processes and propose practical improvementsMaintain and update process documentation, including responsibilities and regional variationsStep in for the OTC Manager when required to ensure operational continuitySupport team engagement through coaching, guidance, and skills developmentProvide technical and process-related support to team members as neededDrive a collaborative, service-focused mindset across the billing functionAssist with continuous improvement and automation initiatives to enhance efficiency and controlSupport alignment with group standards, systems, and process compliancePerform control reviews and assist with internal and external audit requirementsAct as the main billing contact for stakeholders and support cross-team initiatives and ad hoc projectsSkills & Experience: Minimum 5 years of experience in a similar positionGreat management experienceQualification:Degree, diploma or certificate similar plus experienceContact BRITNEY HATTINGH on
https://www.jobplacements.com/Jobs/O/OTC-Billing-Lead-1280596-Job-Search-04-14-2026-04-14-41-AM.asp?sid=gumtree
5d
Job Placements
Save this search and get notified
when new items are posted!