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*Reference: WB003131-DK-1*
Our Client in the Opencast Mining Industry is currently seeking a Responsible Person for their operations in Bronkhorspruit, Gauteng
*Requirements
*
* Opencast Blasting ticket (Rock Breaking certificate)
* Examine and making safe for surface mining(Competent A)
* Blasting Assistant, Blasting practices
* Registration as Magazine master (Explosives)
* Certificate of Registration (USER: EXPLOSIVES)
* Introduction to Samtrac(NOSA),SHE Incident Investigations (NOSA)
* Applying SHE principles and procedures (ASHEP) NOSA
* Surface Blasting competency (BCP)
* Underground Blasting competency (BCP)
* Super Supervisory certificate (Performance Management Institute)
* NOMIS MINI SUPERGRAPH SEISMOGRAPHS
* AEL OVERVIEW; MULTISKILLING LEVEL 2; MAINTENANCE; SHE REPRESENTATIVE
* First Aid training
* 4x4 vehicle training
*By submitting any Personal Information to MPRTC in any form you acknowledge that such conduct constitutes a reasonable unconditional, specific and voluntary consent to the processing and storing of such Personal Information by MPRTC and/or MPRTC’s clients and/or verification information suppliers. You voluntarily consent that for the purposes of potentially gaining future employment opportunities, thorough background screening which may include but will not be limited to criminal, fraud, ITC and employment reference checks may be conducted. Should you have not been contacted within 14 days, please consider your application unsuccessful. You have the right to “Opt-Out” of electronic communications from us at any time and you also have the right to request us to delete your personal information by contacting us.*
R
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY1MTE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1256316&xid=1555_65117
2y
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My client, a large retail company with branches throughout South Africa and Head Office based in Midrand, seeks to employ a Sage X3 Business Analyst with similar industry and role experience.The main responsibility of this position will be to perform the duty of a functional consultant for Sage X3 modules in the areas of distribution and finance. The successful candidate will assist on the support desk and assist with implementing Sage X3 ERP enhancements and supporting products (Crystal Reports etc) , partnering directly with business users to find opportunities for process improvement and automation, and to execute the implementation of these improvements. Support and Enhance the SAGE X3 Support team in the retail environment including but not limited to:Responsible for the setup and deployment of solutions and training of usersResponsible for problem identification and finding solutions that can optimize the organizations business processesSage X3 Enhancements testing and implementationSage X3 Bug fixes testing and implementationSage X3 Upgrades/Patches testing and implementationAction of day to day SAGE X3 support tickets via group service deskStock takesMonth and financial year ends supportTraining and development of staff and business personnel as required.Setup of new retails stores in Sage X3Creation and support of reports in Crystal and Sage Intelligence toolsets. Requirements: Grade 12SAGE X3 Certification (V9 and greater)Bachelor of CommerceITIL Certification2-3 years in Business Analyst or Sage X3 ConsultantSupport role (500+ users) – all modules – (V9 and greater)3 - 5 years in Business Analyst or Sage X3 ConsultantRetail environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3NDA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1244385&xid=1108_67404
2y
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Our client is looking for a Security Monitoring Analyst to join their vibrant team in Woodmead, Johannesburg. PROFESSIONAL SKILLS AND REQUIRED QUALIFICATIONS: • 3+ years of professional IT experience• 1+ years of experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling, and log analysis• Experience with reviewing raw log files, data correlation, and analysis (i.e., firewall, network flow, intrusion detection systems, system logs)• A sound knowledge of IT security best practices, common attack types, and detection/prevention methods including malware, emerging threats, attacks, and vulnerability management• TCP/IP knowledge, networking, and security product experience• Demonstrable experience in analyzing and interpreting system, security, and application logs• Knowledge of the type of events that both Firewalls, IDS/IPS, and other security-related devices produce• Experience with AlienVault, ArcSight, LogRhythm, QRadar, Splunk, and other SIEM tools is preferable but not mandatory• Experience assisting in the development of procedures and documentation• Customer service including the resolution of customer escalations, incident handling, and reporting• Highly proficient in spoken and written EnglishMAIN RESPONSIBILITIES: • Monitor the Client SIEM tool to detect IT security incidents• Monitor multiple security technologies, such as IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sources• Respond to inbound requests via email and other electronic means for technical assistance with security managed services• Perform manual alert correlations in accordance with predefined procedures and escalate based on specific Project/Client requirements• Handling of Incidents through ticketing systems and follow-through completion and/or escalation in accordance with established procedures.• Work in correlation with SLAs as applicable for day-to-day Operations of the Monitoring Team• Document procedures used to solve issues for future reference.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxODE2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189145&xid=1108_51816
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Essential: GDS training system 2+ years experience in the travel, tourism or customer service industryKnowledge of airline industry with basic knowledge of fares and ticketing and intermediate knowledge of a GDSExceptional administrative skills with sound planning, organizing and time management skills, with sound follow-through after contact with customersHigh proficiency in verbal & written English and/or another South African LanguageIf you do not receive feedback within 7 days of applying then please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzODU5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213928&xid=1109_83859
2y
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The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of user’s problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.
Location: Hungary or Romania - Europe Are you willing to relocate to Europe?
Start Date:
January – 3-4 months’ Training and probation in South Africa Salary: R7 000 (in SA)
Once Visa issued
Relocate to Europe Salary: +/- Euro 1050 (Euro 650 after Tax)
Benefits:
Medical AidVacation Bonus 3.5%Daily Meal Tickets20 days off
Key responsibilities
? Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queries
? Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.
? Ensure that issues are resolved within ticket life cycle
? Co-ordination between users and resolver groups (if necessary)
? Incident handling and escalation management
? Work independently and within a team
? Communicate well with internal and external contacts
? Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
? Adhere to Tech Mahindra and client’s procedures, policies and guidelines
? All KPI related tasks must be followed & adhered to avoid business impact
? To ensure that breaks are pre-approved by SME, Team Leader or Manager
? Strong problem resolution skills
? Escalate unresolved calls to the resolution support team
? Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
? To maintain a high degree of customer service for all support queries and adhere to all service management principles
? Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Requirements:
Minimum High SchoolExcellent communication skills in French (oral and written)Typing Speed – 30 words per minutePrevious Customer Service ExperienceValid work PermitValid PassportSense of responsibilityIndependent and customer friendlyCertifications (Optional) ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NjI5MjA4MDc/c291cmNlPWd1bXRyZWU=&jid=377167&xid=462920807
6d
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Store General Manager required for a reputable Retail company based in Gauteng
Requirements :
Stores Performance & MeasurementAchievement of agreed Gross Profit % Budget;Stock Management & Buying ControlsEnsure that the store is well merchandised and according to rate of sale and that top 250 lines are in stock at all times & ticketedBuild supplier relationship through interaction and dealings.Daily Budgeting, Sales, Reports, and TargetsDaily floor walks and Actioning- set targets daily, weekly and monthly. Follow up daily and increase store standardsEnsure that losses of all kinds are under control. (Minimize damages, expired stock etc)Attend to customer queries and resolve them as promptly as possibleEnsure that the store adheres to all safety and health laws. (Occupational Health and Safety Act.)Ensure that all staff understands what is expected from themEnsure that all Cash safety procedures are followed daily e.g. Cash pick-ups, Cash Drops, Cash Pay-outs and Cash Collections
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTUzODYxMzE5P3NvdXJjZT1ndW10cmVl&jid=1574150&xid=2953861319
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Providing best practice day-to-day manufacturing pharmaceutical services to manage workflow, production and document procedure compliance so as to ensure safe and efficacious medicines are manufactured.
Qualifications and Experience:
Pharm DegreeRegistered with South African Pharmacy CouncilPreferably 2-3 years’ experience in Pharmaceutical Production in a Manufacturing environmentcGMP skillsComputer Literacy – MS Office (proficient in Excel, Word and PowerPoint)
Outputs:
Lead training on SOP, departmental inspection, and audits (both internal and external)Online and in line testing resulting in approval of batch documentation and Provisional releasesSubmission of full production manufacturing tickets and supporting documentation within 24 hours of batch completionsAbility to identify, execute and prioritize work tasks/projectsExcellent interpersonal, communication skills and collaborativeStrong problem solving and troubleshooting capabilitiesImprove production efficiency and reduce overtimeProper documentation of manufactured pharmaceutical productsPerform Line Openings and Closures in manufacturing linesPrepare weekly production scheduling of productAuditing batch documents for QA closure and releaseAssist in preparing Annual Product Quality ReviewsInitiate, investigate and close off CAPAs and Non-Conformances.Ensure regulatory compliance Safety, Health and Environmental Standards.Oversight on manufacturing process including in-process checksRegulatory and document complianceHandling of non-conforming production, both inbound, WIP and produced batchesAudits and continuous improvement capabilitiesDevelopment of team’s technical capabilitiesLead / champion change overs, line opening, line closing,Lead and be the chief accountable officer for GMP and micro compliance in the area on shift
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzQxMTAzMjc2P3NvdXJjZT1ndW10cmVl&jid=1263510&xid=3341103276
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To provide best practice day-to-day manufacturing pharmaceutical services to manage work flow, production and Document Procedure Compliance so as to ensure safe and efficacious medicines are manufactured. To comply with cGMP, MCC guidelines, SOP’s and adhere to batch documentation instructions at all the times.
Key Responsibilities:
Ensure regulatory compliance Safety, Health and Environmental Standards.Manufacturing process including line checksRegulatory and Document ComplianceHandling of non-conforming production, both inbound, WIP and produced batchesAudits and Continuous ImprovementDevelopment of Team’s technical capabilitiesLead / Champion change overs, line opening, line closing,Submission of full production manufacturing tickets and supporting documentation within one hour of batch completionsAbility to identify, execute and prioritize work tasks/projectsExcellent interpersonal, communication skills and team orientedStrong problem solving and troubleshooting capabilitiesLead and be the chief accountable officer for GMP and Micro compliance in the area on shiftOnline and in line testing resulting in approval of batch documentation and Provisional releasesManaging Pharmacist AssistantsProper documentation of manufactured and packaged pharmaceutical productsPerform Line Openings and Closures in manufacturing and packing linesPrepare weekly production scheduling of productAuditing batch documents for QA closure and releaseAssist in preparing Annual Product Quality ReviewsInitiate and close off CAPAs and Non-Conformances.
Qualifications and Experience:
Pharm DegreeRegistered with South African Pharmacy CouncilPreferably 2-3 years’ experience in pharmaceutical production in a manufacturing environmentcGMP skillsComputer Literacy – MS Office (proficient in Excel, Word and Power Point)Competencies
Deciding and initiating actionDelivering results and meeting customer expectationsPlanning and organisingWriting and reportingApplying expertise and technologyCoping with pressure and setbacksAchieving personal work goals and objectivesAdhering to principles and valuesRelating and networkingPresenting and communicating information.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjQ1NTEzOTIyP3NvdXJjZT1ndW10cmVl&jid=1409704&xid=3245513922
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Providing best practice day-to-day manufacturing pharmaceutical services to manage workflow, production and Document Procedure Compliance so as to ensure safe and efficacious medicines are manufactured.
Key Performance Areas:
Lead / Champion change overs, line opening, line closing,Lead and be the chief accountable officer for GMP and Micro compliance in the area on shiftOnline and in line testing resulting in approval of batch documentation and Provisional releasesSubmission of full production manufacturing tickets and supporting documentation within one hour of batch completionsEnsure regulatory compliance Safety, Health and Environmental Standards.Manufacturing process including line checksRegulatory and Document ComplianceHandling of non-conforming production, both inbound, WIP and produced batchesAudits and Continuous ImprovementManaging Pharmacist AssistantsProper documentation of manufactured and packaged pharmaceutical productsPerform Line Openings and Closures in manufacturing and packing linesPrepare weekly production scheduling of productAuditing batch documents for QA closure and releaseAssist in preparing Annual Product Quality ReviewsInitiate and close off CAPAs and Non-Conformances.Development of Team’s technical capabilitiesFacilitate SOP training of all personnel in the departmentAbility to identify, execute and prioritize work tasks/projectsExcellent interpersonal, communication skills and team orientedStrong problem solving and troubleshooting capabilities.
Minimum Requirements:
Pharm DegreeRegistered with South African Pharmacy CouncilPreferably 2-3 years’ experience in Pharmaceutical Production in a Manufacturing environmentcGMP skillsComputer Literacy – MS Office (proficient in Excel, Word, and Power Point)Competencies:
Deciding and initiating actionDelivering results and meeting customer expectationsPlanning and organisingWriting and reportingApplying expertise and technologyCoping with pressure and setbacksAchieving personal work goals and objectivesAdhering to principles and valuesRelating and networkingPresenting and communicating information
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTk2MjQ4MjkyP3NvdXJjZT1ndW10cmVl&jid=1409702&xid=1596248292
6d
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Introduction
A well-established company based in Midrand, Johannesburg is looking for a ITIL certified IT Manager to join their team.
Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
Duties & Responsibilities:
• Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day.
• Manage technical escalations and Raise technical tickets with respective Vendor where required.
• Coordinate customer escalations with Vendor customer relationship team (CRT)
• Provide Daily/Weekly/Monthly reports and presentations based on Vendor requirement.
• Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction.
• Development of staff to ensure skills levels match both current and future operational and customer requirements, including training and certification of technicians.
• Apply ITIL processes into operations.
• Develop interlocks between team and the rest of Service Operations teams.
• Develop team targets.
• Working with supervisors to improve staff performance.
• Forecast, plan and set up business strategies.
• To leverage knowledge and skills in the timely operation of the unit.
• Drive operational performance and ensure proactively and business initiatives. Forecast, plan and set up business strategies.
• To leverage knowledge and skills in the timely operation of the unit.
• Drive operational performance and ensure proactively and business initiatives.
• Responsible for managing & leading a team of dedicated Technical support professionals (Locally and Globally) in full filling the Customer Support contracts (KPIs / Lead Times) for Regional customers.
• Handle customer management escalations, work under extreme pressure, handle emergencies, co-ordinate with different stake holders.
• Conducting Periodic reviews with the customer to analyze issues and their trends to take proactive measures to maintain SLA and to exceed clients expectations.
• Knowledge of service management integration and ITIL.
• Measuring client satisfaction via client surveys and the continued growth and expansion of services and solutions.
• Point of escalation for other entities for the implementation of the solution to the customer problem within the defined time frames.
• Conduct regular in depth service and process audits.
• Employee retention, motivation and training.
• Focus on grooming people from L1 to L2, L2 to L3 within select timelines.
Experience & Qualification Requirements:
• Must have ITIL certification.
• Must have experience managing 20-30 members of a team.
• Needs to be skilled in handling people, complete operations and technical aspects.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NjMzNDQxMzY/c291cmNlPWd1bXRyZWU=&jid=1690591&xid=763344136
6d
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Relationship Manager
Introduction:
A medical technology company situated in Pretoria is seeking a dynamic Call Centre Agent with 2-5 years of experience to join their team.
Job purpose:
Responsible for telephonic sales and handling customer issues pertaining to the sales of hearing aids within the United States market.
The role will include outbound and inbound sales calls (including cold calling) as well as the provision of support queries from customers on the delivery and use of the hearing aids.
In-the-job training will be provided with regard to hearing aids and hearing loss.
Requirements
Minimum education (essential):
Matric
Minimum applicable experience (years):
1 - 3 years
Required nature of experience:
· Customer relations
· Telephonic sales and cold calling
· Call centre
· Administration
· Working within a digital environment
Skills and Knowledge (essential):
· CRM system experience
· Telephonic sales experience and high conversion rates
· Excellent English skills with a neutral accent
Other:
· Working hours from 15:00 - 02:00
· Working shifts, four working days on, one working day off
· Monday to Friday, occasionally on Saturdays
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES
Client Support and Relationship Management (30%)
· Solve problems for end users to get the products working.
· Solve problems as effectively and efficiently as possible in reducing the time spent with each query.
· Manage the ticketing system.
· Escalate queries with discretion.
· Respond to queries and follow up with feedback.
· Conduct business professionally when communicating and interacting with clients to ensure client satisfaction.
· Maintain a high ‘customer effort score’ by going above and beyond for customers.
· Complete assigned CRM tasks for follow-ups and support calls to clients.
New Business Generation (40%)
· Generate and secure potential revenue by:
o Calling new prospective clients.
o Following up on calls.
o Following up on supplied leads.
· Achieve set goals and targets.
· Upsell additional products to existing clients.
Communication Management (20%)
· Keep client interaction logs up to date on Salesforce.
· Report on campaign...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTE0NzAxNjI3P3NvdXJjZT1ndW10cmVl&jid=1328268&xid=2914701627
6d
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Our high growth client within IT is looking for a Senior Network Engineer (Network Operations Engineer)
The Network Operation Centre (NOC) is responsible for ensuring the maximum possible service availability and performance for our customer facing ISP services and internal network. Sitting within the NOC, the network team are responsible for managing and maintaining the network providing these services. We are looking to recruit a Network Operations Engineer. While you will have some commercial experience working as a NOC Engineer, its more important that you have the aptitude and demonstrable skills needed to fulfil this role whilst experienced members of the team will help you develop your skills and confidence. We interact frequently with Customer Technical Support and Sales teams so its important that we can communicate ideas and information to people from a non-technical background. You need to have a good all-round understanding of networks design and engineering including systems integration. Importantly, Network Operations Engineers must develop a solid understanding of our products and processes, they must be keen to learn, able to use their experience and initiative to tackle a broad range of problems and contribute to the growing success of the company. Once youve settled into the role, you will be asked to join our call-out rota providing 24x7 support for our ISP services as well as covering both planned and unplanned out of hours work as required.
*Key Responsibilities*
Ensure stable and reliable ISP network services (e.g., access products, service networks and core networks) via day-to-day network performance monitoring.
Network troubleshooting and fault analysis; hardware troubleshooting and replacement/repair.
Trouble ticket generation and response; carrier interface and escalations.
Deployment and maintenance of network monitoring, analysis and reporting tools.
Application of configuration changes via our processes.
Installation of network hardware and software.
Participate in a 24x7 call-out rota.
*Candidate Profile*
Experience of working on network equipment in an ISP environment, a large NOC or other such company associated with networking.
Experience with Mikrotik CCR and Cisco are very relevant.
CCNP certified or equivalent level of knowledge with relevant 3–5-year experience.
Good understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Routing Protocols (BGP, OSPF, ISIS); Quality of Service; Ethernet (STP, RSTP, .1q VLANs, QinQ).
Good working knowledge of BRAS / LNS / L2TP / PPPoE.
Basic understanding of AAA platforms such as Radius and/or TACACS.
Familiar working in a data centre environment.
Knowledge fibre optics and WDM systems and cabling structures.
Basic Linux/UNIX skills ideal.
Able to analyse problems and conduct effective fault diagnosis and system recovery.
Clear communicator (written and verbal).
Capable of pr
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQyNTM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1233276&xid=1555_42537
2y
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ASG Computers is a managed outsourced IT provider specializing in Small and Medium Enterprises (SMEs). The company’s head office is based in Kempton Park. We are looking for Intermediate IT Support Engineers to come onboard to support our growing client base in the Gauteng area.
This position is that of an Intermediate Desktop, Server and Network Support Engineer with at least 5 years experience in the IT networking environment. Must have own Car and Valid Drivers License. Preferably with an A+, N+, MCSA / MCSE and technology specific certifications.
The Intermediate Desktop, Server and Network Support Engineer will be responsible for:
- Being part of a self-managed team (SMT) and delivering support to the teams clients.
- A target of billable hours per month which will be set by the Support Manager.
- Intermediate proactive work within the client portfolio of the team.
- Intermediate reactive work within their client portfolio.
- Assistance with projects at their clients that are project managed by the Senior or Project Manager.
- Ensuring that all tickets are captured timeously, i.e. have all support time from the current business day captured by the next business day.
- The Support Engineer, along with the Senior Support and Escalations Engineer, will be responsible for conducting IT analysis at new clients and compiling IT recommendations according to best practices.
- Advanced knowledge and experience in resolution of workstation hardware and software issues as well as peripherals.
- Required to be able to setup and maintain Windows Servers including associated Back office products.
- Be able to build and configure servers including RAID setup.
- Ability to setup connectivity solutions such as Fibre, LTE for example.
- Intermediate to advanced knowledge of TCP/IP and ability to resolve complex networking issues.
- Thorough understanding of LANs and WANs and associated hardware.
- Must have good understanding of Microsoft on premise and cloud products and have good understanding of Active Directory setup and tenant administration.
- Must be able to setup enterprise Antivirus and Backup solutions and troubleshoot problems.
- Required to interact with clients in terms of supplying recommendations to improve their network.
The ideal candidates will demonstrate a well balanced mix of real-world experience and technical certifications. Preference will be given to candidates with an A+, N+, MCSA / MCSE and/or technology specific certifications.
The candidate needs to have experience in installing and supporting most of the products mentioned below:
- Physical and Virtual Server
- Cloud Computing products
- Networking
- On premises and hosted MS Exchange
- NAS and Backup solutions
- IT Security, Firewalls and Enterprise Antivirus solutions
- VoIP and PBX
- Wireless Networking
- Surveillance (CCTV)
- Internet connectivity
- Converged Environments
Between R17 500 - R25 000 per month depen
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQwOTc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1232759&xid=1555_40975
2y
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RequirementsGrade 12GDS training system - essential Experience in working for travel agencies responsible for flight booking etc 2+ years experience in the travel, tourism or customer service industryKnowledge of the airline industry with basic knowledge of fares and ticketingExceptional administrative skills with sound planning, organizing and time management skills, with sound follow-through after contact with customersHigh proficiency in verbal & written English and/or another South African LanguageIf you do not receive feedback within 7 days of applying, then please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg5MDUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1221437&xid=1109_89053
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The Role: We are searching of a Support Analyst/Support Lead /DevOps to ensure 24/7 support on severity 1 and 2 incidents. Coordinate with other vendors and support team on problem resolution and perform troubleshooting, incident response and WebLogic patching in a timely manner. Duties/Responsibilities: Working with devs on day-to-day basis to resolve and troubleshoot environment level issuesSupport infra teams - Linux Team, DBA Team to perform patch updates / upgradesSupport the production deployments, change preparation, presenting it to CAB, deploying the change on production.Manage, troubleshoot, and monitor data components in such as Elasticsearch, CassandraAttend to remedy tickets on day-to-day basis.Investigate and resolve environmental issues (Ensure environment stability)Troubleshooting problems QA and production environment as necessaryPerform data loading as and when needed and when on Production StandbyPerform production standby on rotational basis (Perform system health checks, check health check logs and system logs, follow the incident management process to raise incidents and work towards resolving them, perform RCAs and document them as and when required.Documentation of investigations, new RD, new processes, etc.Support Lead Provide Support to team in investigations as necessaryCompile reports for the Ops managers as per the prescribed processPlan schedule for Production standby duties by aligning with the Service Delivery ManagerRun stand-ups as and when necessarySort through JIRA tickets for the teamAssist team in backlog grooming as and when requiredRepresent the team in any other incidents and coordinate with respective stakeholders and other teams to get them resolvedAssist with DR failover as and when needed as per the processSkills and Experience: Essential Qualification: Matric Experience Required: DevOps Configuration of Docker containers for new microservices and deploy themConfiguration of config files for docker containersCreation of Jenkins pipelines as and when neededConfiguration of Prometheus and Grafana for monitoring of the docker containersInfra Capacity Planning - Every Quarter to check the infra capacity utilization and make recommendations if upgrade is required, need to create a document with the utilization detailsWork with SIT Team to get the microservices deployed in SIT environments for testingSupport the production deployments, change preparation, presenting it to CAB, deploying the change on production as and when needed.Manage, troubleshoot, and monitor data components in such as Elasticsearch, CassandraConfigure logging, monitoring using ELK stack for the MicroservicesTroubleshooting problems QA and production environment as necessaryDocumentation of investigations, new RD, new processes, etc.Configuration of Nginx Proxy / API Gateway
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYwMDE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216547&xid=1108_60017
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The Role: We are searching for a Server Engineer to join our infrastructure services division for a fixed term contract expiring on 31 March 2024.The purpose of the role is to provide exchange server monitoring, monthly exchange health reporting, and distributing calls to relevant team members, and ensuring SLA is met on tickets that are logged, ensuring change controls are logged in the correct manner and closed when work is doneSkills and Experience: Qualification Required: MCSE 2016Microsoft Certified:Azure Fundamentals, Azure Administrator AssociateSkilled in: MS AD, Hyper-V, VMWare, Manage Engine Service desk, HP 3Par, MimecastExchange 2016 or higher, ESET SecurityForticlient EMS, SCOM, SCCM Preferred Qualification: MCSE ; Knowledge on Exchange 2016 or higherO365, Mimecast Administration Skype for Business. Experience required: Supervisory responsibilities - noneSummary/objectiveâ??at least 3-4 years working in IT supporthave good people skillsExperience working on Windows Exchange Servers have a good understandingTroubleshooting hardware and software.Key Accountabilities: Duties/Responsibilities: Day to day tasks include managing service desk ticketsExchange server monitoringMonthly exchange health reporting, and distributing calls to relevant team members, and ensuring SLA is met on tickets that are logged.Ensuring change controls are logged in the correct manner and closed when work is done, creating and maintaining Virtual Machines on Vmware and Hyper-VMimecast Administration, creating DNS records, creating and managing DHCP scopes.Azure exposure will be preferred, standby once a month, also patching once a month to assist with compliance of servers in environment, some experience using SCOM, SCVMM, and SCCM is required.Personality and Attributes: Be able to multitask is essentialBe able to work under pressureBe able to work well in a teamWorking overtime is part of the job requirement.Other: Work environment: Hybrid working (client dependant); low noise level, inside , surrounded by other team members to assist with duties. Physical demands: Sitting, moving Hardware to datacentres, carrying cases Travel: Own car essential and travelling is required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3MDE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1209553&xid=1108_57018
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Job Description: Instituting corrective actions by completing accurate and complete Jira Project tickets andensuring developers understand fully what changes are to be carried outFully understand the clients business model, processes and proceduresActive involvement in managing two-way communication between ourselves and the relevant Account ManagersProviding application support to users - Answer, resolve, and log in-bound customer calls,identify issues and provide suggestions and long-term resolutionsInvestigate and analyse system issues to determine cause of issues and appropriate correctiveactionReview and recommend continuous improvement of the systems and support processesDocument technical information and processes for existing and newly developed functionalityProvide clear, professional, informative and appropriate communication to colleagues, customer, via telephonic, email, Skype and Team ViewerSelect and explain the best solution to solving the clients query, whether it be general system usage, or higher-level queriesEscalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)Deconstruct client issues and analyze the various solutions via various communication channelsEffective and accurate logging, updates and closure of service desk calls and monitoring timetargets of outstanding callsCustomer relationship building to ensure our service and value add is of a high qualityBased on the client site for most days of the week Job Requirements: B Com /Information System or similar qualificationKnowledge and /or exposure to IT/Accounting systemsMinimum of 5 years experience in similar positionAnalytical and problem-solving skillsExceptional communication and people skillsA valid drivers license and willing to travel during the day in JHBExcellent knowledge of business and accounting systemsAbility to work in a team environmentAn understanding of the software development and database environment will be an added advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUwMzkzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1182305&xid=1108_50393
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Intellitech Systems is looking for a candidate to perform support and administration for one of their Vereeniging based clients. The role will include all on-site technical support & implementation tasks for a combined manufacturing and admin site with approximately 50 users, as well as maintaining records and inventory for all equipment and software. Management of 3rd party suppliers is also included as well as occasional overtime and after hours support where required.
This position reports to the company Technical Lead.
*Day to Day*:
o Perform resolution of customer issues as directed by the customer or company superiors
o Successfully execute all 1st and 2nd line support tasks
o Be the single point of contact for all projects running in our area on a customer site
o Maintain a good working relationship with customer teams
o Ensure logging of all support requests within a ticketing system (either ITS or customer owned)
o Perform routine administration for day to day IT procurement requirements at the client
o Advise site management on IT impact and requirements for their initiatives
o Communicate with customer upstream IT teams to ensure flow of information into local organisations
o 3rd party management / engagement
o Receive and act upon customer escalations
o Maintain technical/deliverables relationship with allocated customers
o Proactively ensure a high level of availability for all supported services
o Participate in the company standby schedule
*Long-term customer management:*
o Maintain network and infrastructure documentation within a defined and reasonable cycle.
o Ensure resolution of escalated tickets in the ticketing system and monitor ticket ageing for lower level resources
* Matric or NQF5 qualification mandatory
* IT certifications in MS Infrastructure (On-prem or Azure) advantageous
* ITIL certification Advantageous
* 5 years experience in the IT field
* Must be able to self-manage, problem solve independently and focus on client needs with attention to detail. Own transport mandatory.
* Must be able to self-manage
* Strong problem-solving and troubleshooting abilities
* Quick and willing learner
* Must not be intimidated by new technologies and rapid change
* Team player able to interact up and downstream with technical peers in a collaborative manner
* Must have high energy levels - be able to work under pressure and handle several tasks at once
* Focus on customer needs and satisfaction
* Adapt to changing circumstances
* Must be able to effectively monitor own performance against deadlines and milestones
* Keen attention to detail
* Valid unendorsed driving licence
* Own transport mandatory
* Must be able to easily assimilate into and out of customer project teams
Market Related
* Matric or NQF5 qualification mandatory
* IT certifications in MS Infrastructure (On-prem or Azure) advantageous
* ITIL certification Advantageous
* 5 years
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIyMDY5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1179179&xid=1555_22069
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Complement Recruitment are recruiting for a Security Monitoring Analyst based in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits. Salary: Market Related, PermanentMinimum Requirements:3+ years of professional IT experience1+ years of experience in information security, (in areas such as security operations, intrusion detection, incident analysis, incident handling and log analysis detection systems, system logs)A sound knowledge of IT security best practices, common attack types and detection/prevention methods including malware, emerging threats, attacks, and vulnerability managementTCP/IP knowledge, networking, and security product experienceDemonstrable experience of analysing and interpreting system, security, and application logsKnowledge of the type of events that both Firewalls, IDS/IPS and other security related devices produceExperience with AlienVault, ArcSight, LogRhythm, QRadar, Splunk and other SIEM tools is preferable but not mandatoryExperience assisting in the development of procedures and documentationCustomer service including the resolution of customer escalations, incident handling, and reportingHighly proficient in spoken and written EnglishDuties:Monitor the Client SIEM tool to detect IT security incidentsMonitor multiple security technologies, such as IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sourcesRespond to inbound requests via email and other electronic means for technical assistance with security managed servicesPerform manual alert correlations in accordance with predefined procedures and escalate based on specific Project/Client requirementsHandling of Incidents through ticketing systems and follow through completion and/or escalation in accordance with established procedures.Work in correlation with SLAs as applicable for day-to-day Operations of the Monitoring TeamDocument procedures used to solve issues for future reference
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUyOTc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1199134&xid=1266_52977
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Complement Recruitment are recruiting for a Security Incident Response Analystbased in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits. Salary: Market Related, PermanentMinimum Requirements:7+ years of professional IT experience in either, but not limited to systems administration, systems engineering, and/or TCP/IP network administration3+ years of professional IT experience including experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling and platform managementA sound knowledge of IT security best practices, common attack types and detection/prevention methods including malware, emerging threats, attacks, and vulnerability managementTCP/IP knowledge, networking, and security product experienceDemonstrable experience of analysing and interpreting system, security, and application logsKnowledge of the type of events that both Firewalls, IDS/IPS and other security related devices produceExperience with various security technology platforms such as, but not limited to: SIEM, AV, ETDR, DLP, Email SecurityStrong deductive reasoning, critical thinking, problem solving, and prioritization skillsExperience assisting the development and maintenance of tools, procedures, and documentationCustomer service including the resolution of customer escalations, incident handling, and responseHighly proficient in spoken and written EnglishDuties:Handling of Incidents through ticketing systems and follow through completion and/or escalation in accordance with established procedures.Work in correlation with SLAs as applicable for day-to-day OperationsTroubleshooting security incidents, reported by end-users, or discovered by proactive health checksMonitor multiple security technologies, such as IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sourcesRespond to inbound requests via email and other electronic means for technical assistance with security managed servicesCase escalation and managementResolve problems independently and understand escalation procedureGeneral administration (user accounts, settings, policies, groups, etc.)Miscellaneous security platform specific outputsAssist in the recommendation for improvements and the development of technical standardsCreate, follow, and present detailed operational process and procedures to appropriately analyse, escalate, and assist in remediation of critical information security incidentsCreate, follow, and present customer reports to ensure quality, accuracy, and value to the Client
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUyOTc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1199129&xid=1266_52975
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