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1
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PURPOSE OF THE POSITION
This role is within the Micros support department of Micros South Africa, providing support on the Micros products from database configuration, front end configuration, 3rd party assistance and operating system. Ensuring at all times that the company’s process and control measures are adhered to.
PRIMARY RESPONSIBILITIES FOR THE ROLE
· To provide telephonic / remote / onsite support for all Micros products
· Clients on ‘Stop-Support’ are not to be support without the authorization by Management.
· To ensure accurate and timely updates of logged support issues one the in-house call logging system.
· To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.
· To make sure the billing process is adhered to with regards to chargeable calls and managed with the help of account managers and projects. *
· Be responsible for interaction with customers via email, telephone etc.
· Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.
· Maintain all documentation required by Micros.
· Assist with the occasional implementing, testing and writing of any documentation that may be required.
· Test and troubleshoot new versions prior to release.
· To employ sound decision making when dealing with customer support issues. i.e. escalation, resolve customer issues in the most efficient manner, in the shortest possible time.
· To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.
· Inform the relevant account managers of support/maintenance issues regarding their clients.
· Attend any relevant training course which is set to improve knowledge on the company’s or associated applications
· Prioritizing numerous issues of varying severity & service levels and dealing with them accordingly.
· Collaborating extensively with peers and other teams to drive problem resolution and contribute in growing the knowledge
· Logging and managing support cases with 3rd parties.
· Dealing with all historical cases – cases include configuration changes, training cases and balancing queries.*
· Will be responsible for support installs this would include new credit card installs and other installs deemed necessary.*
· Scheduled patch installs.*
· Support issues with regards to new database role outs.*
· Make sure cases are updated and SLA is kept on the cases owned by the individual.*
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82Nzc0OTAzNzY/c291cmNlPWd1bXRyZWU=&jid=1309948&xid=677490376
2d
1
Job description:
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriatelyAnswering, screening and forwarding incoming phone callsAdministrative support across the organizationEnsure reception area is tidy and presentableDirecting customers for paymentsEnsuring Cleaners execute their functionsOrder front office supplies via Requisition ManagerBooking boardrooms via company intranetAssisting in-house laundry queriesBooking Couriers onlineAssisting with admin for company cellphone issuing and setting up processAssisting with company branded PPE (updates, tracking, sending and receiving samples etc.)Assisting with capturing of laundry invoicesSending weekly updates on company cellphones, branded PP, laundry invoicesDrafting business cards template for printing
Qualifying experience:
Matric3 - 5 years’ experience in a similar roleProficiency in Microsoft Office
Qualifying attributes:
Verbal and written communication skillsAbility to organize and plan carefullyAttention to detail and accuracyPleasant personalityUsing initiative on a daily basisMultitasking and time management skillsStress management skillsProfessional attitude and appearanceExcellent organizational skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTkxODk4NTIwP3NvdXJjZT1ndW10cmVl&jid=1749283&xid=3991898520
2d
1
SavedSave
PURPOSE OF THE POSITION
This role is within the Micros support department of Micros South Africa, providing support on the Micros products from database configuration, front end configuration, 3rd party assistance and operating system. Ensuring at all times that the company’s process and control measures are adhered to.
PRIMARY RESPONSIBILITIES FOR THE ROLE
· To provide telephonic / remote / onsite support for all Micros products
· Clients on ‘Stop-Support’ are not to be support without the authorization by Management.
· To ensure accurate and timely updates of logged support issues one the in-house call logging system.
· To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.
· To make sure the billing process is adhered to with regards to chargeable calls and managed with the help of account managers and projects. *
· Be responsible for interaction with customers via email, telephone etc.
· Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.
· Maintain all documentation required by Micros.
· Assist with the occasional implementing, testing and writing of any documentation that may be required.
· Test and troubleshoot new versions prior to release.
· To employ sound decision making when dealing with customer support issues. i.e. escalation, resolve customer issues in the most efficient manner, in the shortest possible time.
· To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.
· Inform the relevant account managers of support/maintenance issues regarding their clients.
· Attend any relevant training course which is set to improve knowledge on the company’s or associated applications
· Prioritizing numerous issues of varying severity & service levels and dealing with them accordingly.
· Collaborating extensively with peers and other teams to drive problem resolution and contribute in growing the knowledge
· Logging and managing support cases with 3rd parties.
· Dealing with all historical cases – cases include configuration changes, training cases and balancing queries.*
· Will be responsible for support installs this would include new credit card installs and other installs deemed necessary.*
· Scheduled patch installs.*
· Support issues with regards to new database role outs.*
· Make sure cases are updated and SLA is kept on the cases owned by the individual.*
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85OTg1MjQ4NjQ/c291cmNlPWd1bXRyZWU=&jid=1122745&xid=998524864
2d
1
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Introduction
A well-established Software company based in Pretoria, is looking for an experinced Full Stack Software Developer to join their dynamic team.
Duties & Responsibilities
Development and enhancement of the company’s in house developed Life Insurance Policy Administration solutionDevelop and creates front-end and back-end software applications using C#, ASP.NET, HTML and SQL.Translate company and customer needs into functional and appealing interactive applications.Technical quality assurance through quality coding standards and automation testingModify existing software to correct errors, to adapt it to new hardware systems or to upgrade interfaces and improve performance.Coding and determining the technical requirements from our clients.Solving code problems
Desired Experience & Qualification
A relevant IT / Programming diploma or degree at an Accredited Institution10 or more year’s work experienceProven experience as a Full Stack Developer or similar roleLife Insurance, pension or financial services industryExposure to both front-end and backendExperience working on working on a financial system or policy admin system.Azure training (fundamentals, developing windows azure and web services)Agile methodologyVb.netWeb servicesDevOpsC#HTMLASP.NETSQL
Package & Remuneration
Negotiable.
Interested?
If you are interested in this amazing opportunity apply now, or send your CV to hr1@peopledimension.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTI2OTIxNDM1P3NvdXJjZT1ndW10cmVl&jid=1584784&xid=2926921435
2d
1
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The purpose of this position is to provide efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Quality Assurance Administrator is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing by the claim administrator. Perform quality assurance based on the specialized requirements of the role.
Areas of Responsibilities:
Perform all quality assurance related activities as set out in the Quality Assurance checklist, which may change from time to time and which include all email, interpersonal and outbound telephonic enquiries / queries.Verify that the claim form reflects information that coincides with the data on Everest (System) and where there is a variance or difference, or any other query, return the claim documents to the Front Office colleagues.Ensure that all mandatory documents are received.Determine whether there is an outstanding housing loan and or indebtedness for the member (i.t.o. Section 19 (5) (a) or Section 37D (b) (ii) of the Act) or note on Everest for loans.
Complete member static data member / employer physical address, member tax number, member / beneficiary bank details.
Member / beneficiary bank account holder verification to be done after loading Workflow.
Create a Workflow within 24 hours of receipt of funeral / death / disability / unclaimed benefit and within 72 hours of receipt of other exit documentation.Investigate whether the member has a record on the Unclaimed Benefit FundAssist the Contact Centre when required by providing information and resolving queries.Assist the claim administrator by obtaining outstanding requirements on claims as requested by the claim administrator (due to quality assurance fail).Strict adherence to the rules and policies of the Funds, legislation, administration procedures and service level agreements.The QA administrator will attend internal and external training as required.Meet production standards in terms of quantity (50 cases per day) and quality (less than 1% error rate).Accept accountability and take responsibility for tasks.Build and maintain relationships at all levels with internal departments to enhance organisational effectiveness and efficiency.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.Any other duties as determined by the business needs and par...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjkyNTU2MDg5P3NvdXJjZT1ndW10cmVl&jid=1459238&xid=2292556089
2d
SavedSave
Experienced Front of house manager position available at busy cafe and cocktail bar. Opportunity to grow within the business. Please forward CV and ID onto ncsandton140@gmail.com. Only experienced candidates will be considered.
9d
SavedSave
DescriptionRestaurant Manager Needed. Key Roles will include: Ensuring incoming staff complies with company policy• Training staff to follow restaurant procedures• Maintaining safety and food quality standards• Keeping customers happy and handling complaints• Organizing schedules• Keeping track of employees’ hours• Recording payroll data• Ordering food, linens, gloves and other supplies while staying within budget limitations• Supervising daily shift operations• Ensuring all end of day cash outs are correctly completed• Coordinating daily front- and back-of-house restaurant operations• Controlling operational costs and identifying ways to cut waste• Appraising staff performance• Interviewing/recruiting new employees• Interacting with guests to get feedback on product quality and service levelsWatsapp Cv : 0812697624
16d
SavedSave
Well established restaurant chain in Fourways (Jhb North) is looking for experienced Restaurant Managers to join our vibrant team.Successful candidates must have at least 5 years front and back of house experience and be of sober habits Salary negotiable ( R15000 - R18000)If you are interested in this position please email Richard at info@papapronto.co.za
24d
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Hours: 9am to 5pm - Monday to FridaySalary: R22k Per MonthJob Reference: ABC874458Role Overview:To deliver friendly and effective 5-star customer services, that creates, a warm and welcoming atmosphere for all visitors and guests, at all times. To be punctual maintain a professional appearance and adhere to uniform policy. Ensure that the Reception area is kept clean and tidy at all times. To have excellent knowledge of the site (including Building Manager and Tenants) and surrounding areas. Maintain personal knowledge by completing in-house and external training material when provided. All training must be completed to a proficient standard.What you’ll do:Provide a professional first impression and maintain client and visitor exceptions as well as liaise with different types of personnel.This consists of being able to answer the switchboard efficiently, and professionally and being able to announce them to the relevant extension.Ensure that all names and details are logged and recorded such as the details of time, date, caller's name company, contact no, and reason for the call, if appropriate.Messages must be passed to the recipient promptly.To prioritise tasks and be responsible for dealing with Mailing using ordering systems.Assist with maintaining the clients, and telephone extension list and ensuring all appropriate staff are provided with an up-to-date copy.To update notice boards with internal announcements and current vacancies.To assist with the distribution of incoming faxes, particularly those marked urgent, and notification to the relevant person on receipt to reception.To provide back-up administration support as and when required. To uphold and promote the good name of the company at all times.Who you’ll be:To project a professional and positive image at all times to both internal and external customers.Highly driven and flexible enthusiastic, proactive, and self-motivated team player.Interpersonal skills and the ability to liaise with different types of personnelProfessional phone etiquette, and problem solving.Customer service skills, active listening, and good adaptability.Proficiency in organisational skills and time management.How to apply: Forward your CV to: vacancies@absoluteconsult.co.za
24d
SavedSave
JOB LOCATION: MIDRANDTYPE: CONTRACTSALARY: 12KJOB REFERENCE: ABS613298MDReceptionist with Corporate Reception experience needed for Law Firm in Midrand. Working with two other Receptionists providing front of house and customer services at the highest levels liaising with senior partners and UNW clientele. 5* experience working in another corporate firm would be ideal, as you would be representing the law firm as their ambassador:Bonus & Benefits.Working from Monday to Friday – 8am to 4pmDuties & Responsibilities:ONLY Occasional switchboard (although very rarely) – answering incoming and screening telephone calls and forwarding messages Meeting and greeting in a warm, friendly manner to clients, staff and visitors Utilising the meeting room calendar / meeting room software Setting up conference callsOverseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times Booking lunches, liaising with hospitality teams for drinks and lunches for guests Keeping check on office supplies and ordering if necessary General administration (photocopy, fax, scanning) Sorting and distributing post daily and ordering couriers Assisting PAs and Directors where possible Booking Travel and Accommodation Other ad hoc duties as requested from time to time Requirements:Previous Reception experience advantageousWonderful communication and administration skills Able to successfully communicate at the highest level Ability to prioritise and have attention to detail Ability to work in a fast paced and challenging environment Excellent telephone manner, well presented and polite A team player Knowledge of MS Office. Apply Here: https://absoluteconsult.co.za/receptionist-midrand/Or Email CV to: vacancies@absoluteconsult.co.za
3mo
1
We have following position availableGeneral Manager *1 positionWaitrons*5 positionsPlease forward us your CV and
Personal ID photo to
whatsapp:0739909953
or email:justadsjhbsa@gmail.com,
If you are qualified the position, we will get back to you ASAP.
We offer good salary 15k plus ,based on experience
Description
We seeks an experienced General Manager to run our restaurant along the Sadnton.Johannesburg. The General Manager will be responsible for the management
and overall responsibility of the restaurant. Supervision, performance
management and effective delegation to various junior managers and staff to
ensure an efficient and smooth-running restaurant.
QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED
3-5 years in a similar role.
Experience in dealing with high volume, in a similar environment would be
preferable
Strong Leadership ability;
Ability to delegate and manage down effectively;
Intermediate Microsoft Excel and Word skills;
Strong analytical and problem-solving skills;
High attention to detail and process driven;
Ability to interpret statistical information;
Ability to communicate verbally and in writing with all levels of
management, external customers and third-party service providers;
Self-motivated and deadline oriented;
Ability to multi-task
Discretion and integrity
Problem analysis and problem-solving skills
Stress tolerance
Decision-making
This person will be for employment in a position of trust and honesty and
entails the handling of cash or finances
RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:
Ensure daily store operational requirements are met
Ensure smooth running of front of house and back of house
Supervision of staff
Ensure store hygiene, maintenance, health and safety requirements are met
Beverage cost, food costs and stock control are within specified range
Be on duty for busy shifts, weekends and all functions.
Ensure effective communication between staff as well as management
Ensure reports are issued timeously
1mo
