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Our client in the IT, Engineering & Telecoms Industry is looking for a candidate to fill in a position of a Technical Support Technician they have in their Institution.Key Responsibilities and requirements: Must have own phone and laptopWilling to undergo polygraph tests regularlyOwn vehicleHave valid drivers licenseWilling to travelMust be willing to be on standby on weekend and holidays
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg5ODgwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223408&xid=1109_89880
2y
1
ISP & Desktop Support Technician for After hours Support. (Mondays to Fridays 16h to 21h and Rotational on Weekends 9h to 21h) Role purpose: The ISP Support Specialist is responsible for assisting customers and internal staff with technical issues on their fibre/wireless services, or questions relating to computer hardware and/or software . Duties will include taking phone calls from customers/staff or communicating with them through messaging platforms or onsite. Helping customers or internal staff diagnose technical issues over the phone/email/onsite and resolving their issues timeously, also, installing, maintaining & tracking (Asset Management) company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.Provide technical support across the company, remotely or onsite and contribute to the continuous improvement of processes, systems, knowledge base and third-party relationships. Provide residential customer ISP support on a rotational basis.Duties include but are not limited to the following: MaintenanceWireless and Fibre coverage in BloemfonteinGeneral network maintenance (including upgrades, software updates)New network device configurationsPower Monitor UPS/Inverters, Schedule routine Battery Maintenance. Technical SupportSupport Desk dutiesResidential customers router configurationsVoIP configurations and setups IT/desktop queriesFault Reporting AdministrationCreating and updating ISP support policies and proceduresConfigure, deploy and maintain computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment for new and existing staffAsset ManagementObtain quotations for IT related equipment Service LevelDaily/Weekly/Monthly ongoing and continuous tasksMaintaining and monitoring systems and the network monitoring software Qualifications: MatricRelevant Information Technology Degree or Diploma advantageous (Extensive Networking and Understanding course)Mikrotik MTCNA/MTCRE, Ubiquiti, Cambium, SIAEQualification or Certificate in Information Technology or other relevant qualifications from industry recognised institutes (A+, N+, MCSA, MCSE, CCNA, MCP or MOUSE)Valid Driver’s License and Own Reliable Transport (Compulsory) Experience and Knowledge: Minimum 3 years working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar roleExperience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments (Windows, Chrome OS, Macos).Experience working with and understanding the fundamentals of configuring and troubleshooting computer networks (TCP IP configuration, subnets, DNS, POP, IMAP, SMTP etc.).Exp
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzkxMTczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1228686&xid=1109_91173
2y
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EXPERIENCE AND QUALIFICATIONS: Matric and relevant IT Diploma or certificatesMCSE or CCNA/CCNPUp to 5 years experience in desktop support and networkingLinux certification and experience highly beneficialDrivers License must have Own car - desirable RESPONSIBILITIES: Onsite and remote end user support for all desktop devices for the staff situated at remote sites.First line support for telephony services and smartphones.Be required at times to travel to remote sites to support users or complete projects.Preparation and installation of end user devices such as desktops, notebooks and headsets.A single point of contact for the staff for any IT related issues, escalations or IT related consulting.Skilled in understanding applications within the environment.Logging of all incidents and request on behalf of staff and management.Ability to be a primary resource for IT projects at the site.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ4OTg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1173205&xid=1108_48985
2y
1
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IT TECHNICIAN BLOEMFONTEINNATIONAL SENIOR CERTIFICATEVALID DRIVERS LICENCECOMPTIA A+ COMPTIA N+MINIMUM 3 YEARS WORKING EXPERIENCE AS IT TECHNICIANTECHNICAL SUPPORT/IT HARDWARE/SOFTWARE/END USER SUPPORTINSTALLATIONS/CONFIGURATIONS/UPGRADING/MONITORINGRESOLVE TICKETS LOGED ON THE IT MANAGEMENT SYSTEM IN TIMELY MANNER
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2MjI2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1195282&xid=1109_76226
2y
SavedSave
Trainee TECHNICIAN Perfect Laser BLOEMFONTEIN BranchPerfect Laser has branches nationwideLocation: BloemfonteinRequired skills and experience;Basic understanding of electrical/electronic equipmentBasic understanding of mechanical equipmentNON Negotiable – Must have a valid car drivers licenseDescription of responsibilities:Full training will be provided- Technical support, learn to operate, diagnose and repair machines- Learn to work with CO2, fiber laser, CNCs and other interesting technology- Being part of a nationwide support team and assisting with after hours support- Assisting with branch related activities- Continually expanding your product and business knowledgeFull timeSalary: Will be discussed with interview Please email CV, ID and drivers license to trudine@perfectlaser.co.za
18d
1
ISP & Desktop Support Technician for After hours Support. (Mondays to Fridays 16h to 21h and Rotational on Weekends 9h to 21h) Role purpose: The ISP Support Specialist is responsible for assisting customers and internal staff with technical issues on their fibre/wireless services, or questions relating to computer hardware and/or software . Duties will include taking phone calls from customers/staff or communicating with them through messaging platforms or onsite. Helping customers or internal staff diagnose technical issues over the phone/email/onsite and resolving their issues timeously, also, installing, maintaining & tracking (Asset Management) company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.Provide technical support across the company, remotely or onsite and contribute to the continuous improvement of processes, systems, knowledge base and third-party relationships. Provide residential customer ISP support on a rotational basis.Duties include but are not limited to the following: MaintenanceWireless and Fibre coverage in BloemfonteinGeneral network maintenance (including upgrades, software updates)New network device configurationsPower Monitor UPS/Inverters, Schedule routine Battery Maintenance. Technical SupportSupport Desk dutiesResidential customers router configurationsVoIP configurations and setups IT/desktop queriesFault Reporting AdministrationCreating and updating ISP support policies and proceduresConfigure, deploy and maintain computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment for new and existing staffAsset ManagementObtain quotations for IT related equipment Service LevelDaily/Weekly/Monthly ongoing and continuous tasksMaintaining and monitoring systems and the network monitoring software Qualifications: MatricRelevant Information Technology Degree or Diploma advantageous (Extensive Networking and Understanding course)Mikrotik MTCNA/MTCRE, Ubiquiti, Cambium, SIAEQualification or Certificate in Information Technology or other relevant qualifications from industry recognised institutes (A+, N+, MCSA, MCSE, CCNA, MCP or MOUSE)Valid Driver’s License and Own Reliable Transport (Compulsory) Experience and Knowledge: Minimum 3 years working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar roleExperience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments (Windows, Chrome OS, Macos).Experience working with and understanding the fundamentals of configuring and troubleshooting computer networks (TCP IP configuration, subnets, DNS, POP, IMAP, SMTP etc.).Exp
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU5NjEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216554&xid=1108_59613
2y
Ads in other locations
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Minimum requirements: MatricCompTIA A+ & N+ qualifiedVOIP telephony systems / Yealink2+ Years Support experienceAMR Metering Networking ExperienceMust reside in Cape Town Consultant: Melissa Botha - Dante Personnel Midrand
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzEwMTc4MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1267274&xid=1109_101781
2y
1
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REQUIREMENTS/ QUALIFICATIONS: Drivers license Minimum 3 years Field Service experience Minimum N+ certification or equivalent and hands on experience Excellent communication and reporting skills Good technical and troubleshooting skills CCNA | Microsoft 365 | Fortigate NSE qualification or equivalent (Advantageous) DUTIES AND RESPONSIBILITIES: Manage the daily operations of the IT Service Desk and/or client deployed to. Provide onsite support troubleshooting hardware and software issues Provide 1st and 2nd level desktop, networking, and application supportEnsure that all allocated SLA requirements are escalated timeously and adhered to. Examine and ensure that all infrastructures remain functional with minimal downtime Identify potential risk areas and raised to the Field Service Manager Ensure all allocated project work tasks delegated meet allocated deadlines Be able to provide additional after-hours remote support from time to time Identify and provide proactive client management strategies Identify potential risk areas and ensure that these are flagged to the Field Service ManagerLiaising with 3rd parties, suppliers, and vendorsEnsure quality control is in place for all work that is generated by the IT department Create and manage processes to optimize performance within the IT department Deliver national client support services as required Identify cost saving opportunities and initiatives for the Company and its clients Identify growth capability and project opportunities (Presales) Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzEwMTM2MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1267117&xid=1109_101360
2y
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*Responsibilities:*
* *Providing of IT Support*
* Provide support to users and be the first point of contact for error reporting.
* Monitor new and reopened tickets, and prioritize and manage them.
* Escalate issues promptly to ensure timely resolution of incidents and problems.
* Provide accurate first-line support towards end-users and provide accurate and timely feedback.
* Follow-up with the end-user to ensure that the issue is resolved.
* *Enabling and Maintenance of IT Facilities*
* IT-related hardware and software installations, configurations, repairing and deployment.
* Ensure that all the configurations are set up according to company policies and procedures.
* Ongoing monitoring and maintenance of IT-related facilities.
* Ensuring electrical safety standards are met.
* Organize and schedule upgrades and maintenance without deterring others.
* Perform troubleshooting to diagnose and resolve problems.
* *Managing allocated IT Administration Tasks*
* Maintain records/ logs of repairs and fixes and maintenance schedule.
* Maintain printer toner inventory to ensure availability.
* Maintain A4 printing paper inventory to ensure availability.
* Record changes made to IT equipment in the asset register.
* Assist in writing procedures and various technical documents.
* *IT Security*
* Ensure security and privacy of computer systems environment.
* Assist to enforce cybersecurity and information security as defined by IT policies and procedures.
* Keep up to date with developments in IT security standards and threats.
* *Executing allocated project tasks*
* Ensure that all allocated projects are delivered on time.
* Ensure resource availability.
* Report and escalate as and when needed.
* Assist fellow IT team members where necessary.
*Key Competencies:*
*
Education and Experience*
* Minimum of a Grade 12 or NQF Level 12
* CompTIA A+ Certification
* CompTIA N+ Certification
* Valid Driver’s License
* MCSE - Core Infrastructure Certification is an advantage
* Proven 1 to 2 years experience in an IT environment
* Literate and bilingual in Afrikaans and English
* Standby will be required as scheduled
*Interpersonal Skills*
* Ability to handle hand and power tools
* Ability to lift and carry heavy equipment
* Ability to work in confined spaces and at heights
* Ability to prioritize effectively
* Detail-Oriented
* Strong problem-solving skills
* Strong communication skills
* Good planning and organizing skills
* Good housekeeping and maintenance Skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNjYzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191237&xid=1554_10663
2y
1
Control and Instrumentation Technician - MiddelburgREF (JB1645)Middleburg; MpumalangaSalary is dependent on experienceDuration: PermanentOverviewExperienced Control and Instrumentation Technician required to provide first line maintenance support to ensure 24 hours coverage to enhance plant availability, product quality and cost.Minimum Requirements:Relevant tertiary qualificationA minimum of 5 years’ relevant experienceExperience on PLC’s; Drives; SCADA Systems (Intouch &WinCC, Electrical distribution, PID control loops)Experience of general control and field instrumentationKnowledge of Hydraulic and pneumatic systemsKnowledge of PeopleSoft and MS OfficeDuties and Responsibilities:Perform combination of Electrical and Instrumentation tasksProvide a service to production to minimise delay times and solve reoccurring delaysPerform standard and shutdown schedules and tasksTest repaired sparesMaintain store items (spares) and identify and manage LRU’sWork in close relation with other Instrumentation Techs, Electricians and MillwrightsStandby dutiesImplementing optimisation and new capital projectsReport writing and data trending or analysis for reliability engineeringAPPLY NOWRecruiter: Kontak Recruitment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwNjE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191082&xid=1266_50614
2y
1
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This position reports to: Head Mechanical Design Engineer The Purpose: To support design engineering development by manufacturing a diverse range of prototype components to drawing. To create sub-assemblies and final prototype products. Main Responsibilities Component manufacture to tight tolerancesSetup of rapid prototyping machinesEnsure that set quality standards and accuracy of all parts are achievedMonitor and maintain rapid prototyping machinesMaintain appropriate stock and their levels.Manufacturing of jigs and fixturesMeet set delivery datesEnsure that safety regulations are observed in all aspectsEnsure that work is efficiently carried outMinimum Requirements Senior Certificate (Grade 12)Toolmaker with a Trade Test5 - 10 years post-apprenticeship experience in a tool-room environment maintaining, repairing and manufacturing Precision Progression toolsCAD Knowledge3D Printing knowledge Competencies Good communication skillsAble to operate all machines (Milling, Turning, Grinding, Drilling etc.)Able to work to tight tolerancesAbility to design and manufacture any jigs & fixtures required for the manufacture of prototype components.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0ODE2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190794&xid=1109_74816
2y
1
Employer DescriptionOur client is a leading mining technology and equipment company.Job DescriptionReporting to the Team Leader, You will be responsible for providing frontline technical support for the Equipment division showcasing your competencies in mechanical and electrical expertise.Apply a high level of technical service skills and knowledge of processes to manufacture, service and repair products and tools to required quality.Considered a technical subject matter expert in particular products or processes, you will provide instruction and guidance to trainees.Champion continuous improvement initiatives and actively contribute to and deploy plans for the new product introduction (NPI) processOperate all tools, machinery and equipment efficiently and safely to ensure satisfactory completion of assigned duties.Assembly of products.Apply problem solving skills to troubleshoot solutions to complex technical issues.Drive root cause analysis and implementation of corrective action for process related issues.Identify opportunities to improve effectiveness of work.Identify, develop and set up required jigs and fixtures to ensure continuous manufacturing efficiency.QualificationsQualified as a Millwright (Red Seal)Must have a Senior Certificate Grade 12 (Matric)Wiremans License (preferable)Skills5+ years Industry related experience in a similar rolePLC programming skillsBasic Networking skillsPrior experience using ERP softwareProficient in Microsoft Excel, Word and ProntoBenefitsMedical Aid (100%)Provident Fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0NzkzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190776&xid=1109_74793
2y
1
Our client is a leader in the field of e-learning solutions, with their office located in Durbanville, Cape Town. They have a position for an E-Learning Support Technician
to join their team.
Do you possess a strong aptitude for technology coupled with a keen interest in e-learning? Are you someone who excels at problem-solving and client engagement? Whether youre at the start of your career or have some years of experience, this position offers an excellent opportunity to advance your career in technology.RESPONSIBILITIES:
In this role of E-Learning Support Technician, covering both Level 1 and Level 2 responsibilities, you will:Provide telephonic and ticket-based support for E-Learning issues (Level 1).
Engage in complex problem-solving and system diagnosis, going beyond routine issues (Level 2).
Act as a liaison with clients to understand their unique challenges and to engineer tailored E-Learning solutions.
Participate in both the development and back-end maintenance of learning platforms.
Extend your knowledge and expertise through specialized, team-led training sessions.
Participate in rigorous site testing and debugging processes.
 REQUIREMENTS:
Qualifications and experience:
A Bachelorâ??s degree in Computer Science, Information Technology, or a related field is highly recommended, or
A diploma or associate degree in Computer Science, Information Technology, or Educational Technology, combined with relevant work experience; or
Matric and Certifications related to Learning Management Systems, particularly Moodle, can be considered in lieu of a degree when backed by significant hands-on experience.
Technical Skills:
A foundational understanding of Moodle or other Learning Management Systems (LMS).
Proficiency in identifying and resolving technical issues.
Experience in CSS, MySQL and basic PHP is a plus.
Proficient in Microsoft 365.
Openness to learning new programming languages and frameworks.
Soft Skills:
Outstanding communication skills with a customer-centric orientation.
Professional use of English (written and spoken).
Strong analytical and problem-solving abilities.
Capability to work effectively both within a team and independently.
Other Requirements:
Quick adaptability to a fast-changing technological environment.
Capacity for handling sensitive client material and intellectual property with discretion.
A mindset that values innovative and out-of-the-box thinking.
Stable, adaptable with a high-stress tolerance in a mature way.
We encourage you to apply for this position if you meet the qualifications and are excited to work in a dynamic, challenging, and rewarding environment. KEY FUNCTIONAL/TECHNICAL COMPETENCIES:
Strong knowledge of web service/API technologies such as SOAP and REST.
Proficiency in PHP (preferable) and experience with MySQL databases.
Experience in the delivery of complex solutions.
Knowledge of and ability to understand business concepts and evaluate the impact of business changes
SECTOR: Information Technology
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004448/H&source=gumtree
8h
1
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SCOPE OF THE ROLE To have a strong and broad high-level knowledge of the mining systems and Collision Protection System deployed.To work with Area Manager to ensure the efficient support of mining safety systems on siteTo provide site-based and remote system support to the customer in the region.To deploy new and upgraded systems at customers mine sites.To do basic troubleshooting and configuration system software and computer operating systems.To develop procedures and system reports in response to the customers requests and needs.KEY RESPONSIBILITIES Actively work on product/project deployment of Collision Avoidance solutions in a hands-on mannerSupport and maintain software (Troubleshoot system issues)Own and implement customer system configurations , implement system customizations using scripting toolsParticipate in onsite system installation effortsEscalation of critical issues requiring other stakeholders input to resolve issues, specifically the relevant Mining Services or supporting teams representativeMaintain technical knowledge of the current and upcoming product offeringsMaintain knowledge of current, new, and evolving strategies and technologies in relation to systems support through appropriate industry links and professional membershipsRegular reporting of current project issues, including updates on status and resolution methodsUtilizing relationships developed with customers and other contacts to advise Mining Services Team of potential issues affecting customers as well as other opportunities for the companyRepresenting the company in a helpful, professional, and courteous manner at all timesMaintain, enhance, and adhere to the company documentation and reporting standards, systems, and processesCompliance with the companys Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself/herself and the safety of othersSKILLS AND EXPERIENCE Strong prioritizing and time management skillsWell-developed communication skills, both verbal and writtenExperience with the application of technology in a harsh industrial environmentGood analytical skills to diagnose problems quickly and excellent customer service skills.Excellent communication skills and sensitive to varying levels of technical competency in clients and the pressures clients may be under while working with malfunctioning equipment.Experience of customer orientated environment.Knowledge of general network infrastructure and configuration and relevant technical experience.Ability to liaise with customers in an empathic and technically effective manner.Ability to work well within a team as well as on own. KEY BEHAVIOUR Protect the company brand and reputation by exhibiting good behavior and reporting on any noncompliance to safety, procedural, or o
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg0MjIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214621&xid=1109_84223
2y
1
The Offsite Maintenance Assistant position is a Technical customer service support role that requires someone with a Technical background with a natural flare in Customer Service.
Training will be provided to the chosen candidate but experience in the above mentioned areas is a pre-requisite.
Roles and Responsibilities
* Answer support calls and responds to support emails.
* Address customer inquiries both over the phone and by email.
* General office administration within the scope of the technical department’s daily running.
* Aiding the National Maintenance Manager with any administrative work required.
* Checking all networks twice daily or as allocated by the Manager.
* Resolving maintenance issues – Liaising with stores.
* Fixing errors remotely wherever/whenever possible.
* Dispatching contractors via Freshdesk.
* Aid onsite maintenance technicians and contractors onsite.
* Ensure all onsite checklists are completed before the technicians leave the site.
* Make sure all new stores are handed over and added to daily reports.
* Revamping and renovating the current network and stores remotely.
* Assist installers with new networks and stores installations remotely.
* Maintain and improve quality results by adhering to standards and guidelines.
* Update job knowledge by studying new products and understanding the solutions offered.
* Provide customers with product and service information.
* Identify and escalate priority issues to the Manager.
* Document all call information according to standard operating procedures.
* Follow up with customer calls where necessary.
* Update weekly maintenance reports.
* Go the extra mile to build and maintain a positive trust relationship with clients and colleagues.
* Willing to work after hours and weekends when required.
*Personal Skills/Attributes*
* Good communication skills are pivotal in this position.
* Must be a team player.
* On-time and punctual in all your duties.
* Problem Solver & out of the box thinking.
* Well-spoken and professional telephone etiquette.
* Good listener.
* Accurate Data entry/Reporting on required networks.
* Must be able to multitask.
* Be willing to upskill when/where needed (New Technologies/Solutions).
* Have a positive and go-getter attitude.
*Qualifications*
* Minimum Grade 12
* IT qualification (A+, N+)
* 1 year IT call centre experience would be an advantage
* Monthly Basic Salary - R10,000.00 per month (Negotiable depending on experience)
* Hollard’s Life Cover
* Allan Gray Retirement Annuity
*Qualifications*
* Minimum Grade 12
* IT qualification (A+, N+)
* 1 year IT call centre experience would be an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189893&xid=1555_25414
2y
1
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A dynamic Managed IT Services Provider in Durban seeks technically strong and ambitious IT Desk Technician. Your role will be to schedule callouts, site visits and provide emergency support to customers in a customer facing and highly visible role as part of the job function. Based on the information provided in the support tickets the Field IT Technician will either accept and resolve the incident or identify it for escalation to the relevant team for resolution. In addition, the candidate will assist with the sales cycle and other support where required.Duties:Handling responsibilities – Review all assigned tickets and ensure scope is present in ticket and is clearly understood.Request clarification if anything is unclear.Correctly log incidents, categorising and prioritising them while ensuring to have a clear understanding of the problem.Monitor assigned tickets to ensure no scheduled callouts or visits go unnoticed.Effectively manage customer expectations with timeous updates, clear telephonic communication and direct updates to the clients’ nominated point of contact throughout the support process.Co-ordinate all scheduled activities with the Service Co-ordinator.When no callouts are scheduled the Field IT Technician will be required to assist other areas in clearing ticket queues.Sign off’s always to be obtained and notes reinterred into the ticketing system.Effective log time and mileage.Proactive Tasks - Complete routine proactive maintenance where needed.Maintain and develop own knowledge and skills to assist with first time fault resolution.Communicate critical site issues to the company’s Account Management team when and as needed.Teamwork - Collaborate with the team to ensure that tickets are closed timeously, and queues are not unwieldy.Attend monthly team meeting with team and be prepared for queries on tickets.Update the company Knowledgebase and Documentation as information is gained or where needed.Customer Relationship Management - Promote and represent the company’s brand and values at all times.Respond to clients’ requests as quickly and efficiently as possible.Drive the development of strong relationships between company and its clients at all times.Contribute towards client satisfaction wherever possible.Take every opportunity to help colleagues delight clients at all timesAssist Sales Team where required and escalate sales opportunities by recommending technical resolution where issues are systemic or chronic.Additional Responsibilities - Identify areas for improvement and make constructive suggestions for change.This job description is not exhaustive and may be subject to change depending on business requirements.All works to be completed as set out by Ways of Work provided.Requirements:Qualifications – Grade 12 Senior Cert
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0MDUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214736&xid=1320_14053
2y
1
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As an L1 IT Support Specialist, youll be responsible for supporting the companys network infrastructure. You will troubleshoot and resolve issues that arise on servers and workstations
Receive requests to assist users with IT hardware and software problems and setups
Prioritize the nature of the problem and schedule corrective action
Investigate the problem, identify and implement the solution as quickly as possible taking into consideration the urgency of the problem
Install new software systems
Provide infrastructure as necessary
Provide support to the team as required
Keep updated with new technology developments and trends
Update calls on service desk application to meet SLA times
Escalate faults to next tier support
IT asset tracking and documentation
Test patches and security updates (e.g. in partnerships with Central)
Provide basic network support
Assist with project tasks and rollouts
Train users on new technologies rolled out
Perform tasks as per security incident response plan
Perform after-hours standby support.
*Monitor Printers*
Monitor printers and toner levels daily
Ensure printers are online and resolve issues within SLA
Escalate and handover faults IT Support Technicians
Follow-up on calls logged with service providers
Prioritize the nature of the problem and schedule corrective action
Ensure availability of printers to meet SLA
*Daily Checks*
Inspect server rooms daily and report any issues
Inspect meeting rooms, test all equipment and resolve issues or report to the team
Complete daily checks on systems i.e., internet links, etc.
Resolve or escalate and report on issues
*Commercial Requirements for the service provider*
We as the customer, the business requirement is IT services, not just one assigned temp worker.
The requirement is onsite IT services as per the office hours.
No disruptions will be permitted to our daily business operations due to an assigned temp workers unavailability. A replacement should always be available to make sure business continuity is maintained.
The service provider should offer technical support of a Senior IT Specialist if the assigned temp worker is struggling technically because our business requirement is a fully functioning IT service.
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189930&xid=1555_25497
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Description
Analysis, planning, provisioning, testing, implementation and maintenance of all Internet, fiber and IP Related products. Perform Installations & Training. Provide 1st line support to customers.
Responsibilties
* Install, configure and maintain network services, equipment and devices.
* Support and administration of FTTX and PBX systems and processes.
* Manages all system back-up and restore protocol.
* Plans and supports network and PBX infrastructure.
* Perform troubleshooting analysis of networks and associated systems.
* Documents network problems and resolution for future reference.
* Monitors system performance and implements performance tuning.
* Manage user accounts, permissions and security at all levels
* Taking ownership of all complaints till resolution
* Helpdesk management, which requires wonrking on an online CRM system
Requirements
* Certifications: A+, N+, MCSE, or related network or telephony qualifications
* Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS
* A successful track record in a support environment.
* High level of integrity, professionalism and trustworthiness
* Team player, good communication
* Cooperative and empathetic to colleagues and customers
* Own transport
* Requires a thorough knowledge of networking essentials.
*Desired Skills: *
* Attention to detail
* Network Support
* Customer Care
* Analytic
*Desired Work Experience: *
* 1 to 2 years
*Desired Qualification Level: *
* Diploma
*About The Employer: *
We believe that customer service is key and that working efficiently as a team is what gives us our edge. All members of our team learn all they can about the various aspects and thus become a friendly trove of information for our clients.
*Employer & Job Benefits: *
* Mobile Phone
* Internet Allowance
* Fuel Allowance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzk5MTdfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1184373&xid=1554_9917
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IT TechnicianOur company is looking for someone with IT experience..Must have own transportationLives near Alberton or in AlbertonOwn fiber connectionGood client relationshipSelf starter & DriverGood all round knowledge of IT specially in Remote desktop support servicesMust be well presented Contracted position...Send Cv To Sales@gfmcomputers.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwMjU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189698&xid=1266_50255
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Minimum requirements: Qualified electrician3-5 years of working experience in facilities maintenanceGood understanding of electrical, plumbing, and carpentryAbility to work with minimal supervisionMust demonstrate strong communication and interpersonal skillsMust be organized, detail oriented, self-motivated, and able to multi-taskRole requirements: Perform ongoing preventive maintenance and repair work on facility mechanical, electrical, and other installed systemsMaintain, operate all HVAC systems and associated equipment, electrical equipment, plumbing systems, building management system, and building repairsPerform facility inspections and report on condition affecting operationsPrepare and submit summary reports of conditions in buildings and recommend actions to be takenSupervise contractors for both facilities and production maintenance when requiredSupports the production maintenance team when requiredComply with all safety procedures and requirements
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwMTE5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1177594&xid=1109_70119
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