Support Engineer/Technician

SCOPE OF THE ROLE
To have a strong and broad high-level knowledge of the mining systems and Collision Protection System deployed.
To work with Area Manager to ensure the efficient support of mining safety systems on site
To provide site-based and remote system support to the customer in the region.
To deploy new and upgraded systems at customers mine sites.
To do basic troubleshooting and configuration system software and computer operating systems.
To develop procedures and system reports in response to the customers requests and needs.
KEY RESPONSIBILITIES
Actively work on product/project deployment of Collision Avoidance solutions in a hands-on manner
Support and maintain software (Troubleshoot system issues)
Own and implement customer system configurations , implement system customizations using scripting tools
Participate in onsite system installation efforts
Escalation of critical issues requiring other stakeholders input to resolve issues, specifically the relevant Mining Services or supporting teams representative
Maintain technical knowledge of the current and upcoming product offerings
Maintain knowledge of current, new, and evolving strategies and technologies in relation to systems support through appropriate industry links and professional memberships
Regular reporting of current project issues, including updates on status and resolution methods
Utilizing relationships developed with customers and other contacts to advise Mining Services Team of potential issues affecting customers as well as other opportunities for the company
Representing the company in a helpful, professional, and courteous manner at all times
Maintain, enhance, and adhere to the company documentation and reporting standards, systems, and processes
Compliance with the companys Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself/herself and the safety of others
SKILLS AND EXPERIENCE
Strong prioritizing and time management skills
Well-developed communication skills, both verbal and written
Experience with the application of technology in a harsh industrial environment
Good analytical skills to diagnose problems quickly and excellent customer service skills.
Excellent communication skills and sensitive to varying levels of technical competency in clients and the pressures clients may be under while working with malfunctioning equipment.
Experience of customer orientated environment.
Knowledge of general network infrastructure and configuration and relevant technical experience.
Ability to liaise with customers in an empathic and technically effective manner.
Ability to work well within a team as well as on own.

KEY BEHAVIOUR
Protect the company brand and reputation by exhibiting good behavior and reporting on any noncompliance to safety, procedural, or o