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The Receptionist at Birkenhead House is responsible for all hotel operations, from Front Office, to the Curio shop, and crossing over into Front of House. They are our guests’ first contact, and are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay”.
MAIN DUTIES & RESPONSIBILITIES
Dealing with Guest queries and arranging assistance as needed.Prepare for arrival one day in advance; be on top of bookings made.Assist guests with information they need about services at the hotel & surrounds.Liaising all the necessary communications via telephone, email or verbal to all the applicable departments and ensuring that it is attended to timeously.Work hand in hand with the other Hotel departments.Maintain communication within the Hotel, other departments, as well as security with regards to guest’s movement,Ensuring the Front Office is staffed at all times to ensure Guests are attended to whilst browsing through the Curio Shop.Build relationships with all Guests and team members in Front Office.Ability to take initiative and make judgement calls re complaints (adequate gifting / room drops / vouchers).Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact details, etc.Ensuring day-to-day Guest services such as admin, emails, wake-up calls etc; are all handled timeously and accuratelyTimeous execution of key responsibilities as set out by the Head of Department.Recite, understand, apply and live the Purpose and Value statement.
REQUIREMENTS & QUALIFICATIONS
Must have at least 2 years’ experience in a 5* Hotel environment.Must have at least 1 years experience in a Front Office environment.Demonstrate excellent written and verbal communication skills.Opera (Property Management System) knowledge at Operator Level; computer literacy.Ability to multitask with excellent time-management.Strong administrative experienceKnowledge of the Hermanus and surrounding areas activities, attractions and venues is essential, so living locally is a distinct advantageProven job reliability, diligence, dedication and attention to detail.Degree or Diploma in Hospitality will be an advantage.Must be flexible and willing to work shifts, weekends & public holidays.Knowledge of Hermanus & surrounding areas, attractions and other venues.
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential if you are n...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzMyMTI0NTAxP3NvdXJjZT1ndW10cmVl&jid=1749154&xid=2732124501
4d
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We are Hannes & Leonie le Roux and are currently looking for a position as a Management couple in Lodges, Guest Houses and / or Restaurants. We are a couple with 8 years' experience in Hospitality and we work extremely well together. We love the hospitality industry; with all the challenges we faced in the last few years. We are committed and dedicated to guest satisfaction first. Staff wellbeing is also very important to us. We are friendly, enthusiastic, hardworking, reliable, honest, ambitious and passionate about people. We have extensive knowledge of all aspects of lodge management. We are willing to learn new skills as well as sharing the knowledge that we have accumulated and find it easy to promote a good working environment to encourage fellow colleagues and staff to achieve targets. We have contactable references. A live-in position would be suitable, and we are also willing to relocate anywhere in South Africa.
20d
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Salary: Negotiable with live in benefitsArea: Mpumalanga Kruger National ParkWHAT THE ROLE ENTAILS The Front of House Anchor fulfils the position of Assistant Lodge Manager and Amukeri, in the absence of the incumbent. However, it is critical that the Anchor act as a care taker when filling in, and that system or policy changes are not made the absence of the incumbent.WHAT YOU WILL NEED A minimum of 4 years work experience ideally 2 years as a trainee and in a well-recognized five-star hotel or world class lodge, as an assistant managerExceptional Food and Beverage knowledgeFinancial management abilityHigh standards of service excellence and a passion for the industryKeen attention to detailExceptional English speaking and writing abilitiesGood computer literacyExcellent management ability and communication skillsA clear understanding of basic labour law and disciplinary proceduresA developmental approach to staffAssertiveness, patience and good organizational skillsUnderstanding of housekeeping and maintenance proceduresAn awareness of developments within the food and lodge industries, as well as international trends in hospitalityMatric qualificationCode 8 Drivers LicenceWHAT YOU WILL DO In broad terms the Front of House Anchor is responsible for the following key result areas:Management and training of the lodge staff in line with a Standard of ExcellenceEnsure ultimate guest relations in the lodge and that the at home personal attention levels are maintainedMaintain the highest standards of housekeeping and maintenance and ensure that style and design is not erodedEffective financial management through the administration of orders and effective stock controlEffective communication and maintenance of lodgeAchieving service excellence though TeamworkAvailability: Immediately
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyMjg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183656&xid=1109_72287
2y
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KEY OUTPUTS
Managerial
Overall responsibility for the effective management on all levelsOverall management of all operational management at the Tented Camp and direct support to the Management Team including Security, Chefs and Guiding TeamDevelopment, Training and relief schedules of all direct reports managementOverall responsibility for all permanent and seasonal staff at KTTC and the creating of an environment of learning and development within the company valuesOverall communication between General Management, HOD’s and general staff departments through all levelsManaging HR issues and industrial relations proceduresManaging the Tented Camp in absence of General and Assistant General Manager
Financial
Assisting in creation of lodge budget in conjunction with the General Manager and Lodge accountantActive management of stocks in the Camp such as crockery and cutlers, linen, operational items, spa stocks and safari shop stocksCreate an environment of care for equipment, saving and sustainability
Operational
Management of all Guests areas and exceeding of guest expectationsOverall accountability of following up on all maintenance in ALL front of house areasOverall accountability to live the company behaviours and implement a culture of care and learningDaily, monthly and weekly training of Housekeeping, Butlers, Cleaners etc.Daily, monthly and weekly training of all Service departments within company standardsAssist with daily hosting during mealtimes, welcome, check in etc.Coordinating of reception for day sheets, reservations, VIPs, special requests and guest movementsAssist with daily/weekly/monthly departmental meetingsProvide support and guidance to the Head Housekeeper with Rooms checks, room maintenance and upkeep of company standard in the roomsProvide support and guidance to F&B Supervisor and Service Teams with Main area checks and upkeep of company standards in serviceImplementing and follow up on Development plan and performance management of F&B Supervisor and Lodge StaffCoordinate and actively oversee the exceeding of guest expectations and guest delightsOverall accountability for Leave cycles of Service staff, Reception and Safari ShopDaily and weekly meetings with Assistant GM and GM for smooth operations and updates at the CampDaily and weekly feedback to Reservations on Agents, bookings etc.Implementing of new standards, equipment and active participation into the company cultureImplementing of Fox Browne feedback, regional feedback and adhere to the company standards at all timesCreating an en...
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4d
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Reservations Manager - Salt Rock, KZNJob SummaryOverviewMy client a 12 Roomed Lodge / Guest House situated in Northern Kwa-Zulu Natal, specializing in both Business and Transit Tourist accommodation and full service offering, has a vacancy for a Reservations Manager. The successful candidate’s responsibilities include but are not limited to: managing all reservations (both via email and online reservations platforms) for The Lodge / Guest House.It is important to note that the Reservations Office for the Lodge / Guest House is based in Salt Rock , Kwa- Zulu Natal , and as such the successful candidate will need to reside or be in reasonable proximity to Salt Rock or be willing to relocate there.Remuneration StructureCompetitive salary negotiable based on experienceThis position is live-outAll and any other remuneration benefits will be discussed in the interviewImportant Note for Applicants:Candidates applying for this position must be aware of the following :Applications to include updated CV with Head and Shoulders Photo (Essential) - MS Word or PDF versionApplicants should note that they will be required to travel in and attend interviews in Salt Rock - any expenses incurred will be for the applicants account)Must have own Car / reliable transport RequirementsTertiary Hospitality / Tourism qualification - Diploma or similarCandidates should be hard-working and have a passion for excellent service that evolves into a refined guest experienceEssential skills include good communication skills, excellent spoken and written English, the ability to handle requests and changes at short noticeExcellent computer skills - 100% Essential (proof of competency will be tested in the interview stages)Typing skills essentialMS Office Knowledge - particularly Word and Excel must be ExcellentPastel Accounting - preferredProven Experience in Reservations and Hospitality are an absolute necessity and an Excellent Knowledge of reservations packages and software essential - to includeNightsbridgeKnowledge of Online Travel Agents: Such as - Booking.com, Expedia, Hotelbeds, AirbnbCorporate Channels - Travel with Flair, Rennies etcAfrican Tour Operators & Agents (Directly Contracted)Excellent attention to detail, excellent organizational skills, be well-presented, and have good inter-personal skillsFinancial Administration capability to process and send invoices and to manage and control deposits and pre-payments etcPossession of a driver’s license is essential
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUyNDU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197594&xid=1266_52455
2y
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Reservations Manager - Salt Rock, KZNJob SummaryOverviewMy client a 12 Roomed Lodge / Guest House situated in Northern Kwa-Zulu Natal, specializing in both Business and Transit Tourist accommodation and full service offering, has a vacancy for a Reservations Manager. The successful candidate’s responsibilities include but are not limited to: managing all reservations (both via email and online reservations platforms) for The Lodge / Guest House.It is important to note that the Reservations Office for the Lodge / Guest House is based in Salt Rock , Kwa- Zulu Natal , and as such the successful candidate will need to reside or be in reasonable proximity to Salt Rock or be willing to relocate there.Remuneration StructureCompetitive salary negotiable based on experienceThis position is live-outAll and any other remuneration benefits will be discussed in the interviewImportant Note for Applicants:Candidates applying for this position must be aware of the following :Applications to include updated CV with Head and Shoulders Photo (Essential) - MS Word or PDF versionApplicants should note that they will be required to travel in and attend interviews in Salt Rock - any expenses incurred will be for the applicants account)Must have own Car / reliable transport RequirementsTertiary Hospitality / Tourism qualification - Diploma or similarCandidates should be hard-working and have a passion for excellent service that evolves into a refined guest experienceEssential skills include good communication skills, excellent spoken and written English, the ability to handle requests and changes at short noticeExcellent computer skills - 100% Essential (proof of competency will be tested in the interview stages)Typing skills essentialMS Office Knowledge - particularly Word and Excel must be ExcellentPastel Accounting - preferredProven Experience in Reservations and Hospitality are an absolute necessity and an Excellent Knowledge of reservations packages and software essential - to includeNightsbridgeKnowledge of Online Travel Agents: Such as - Booking.com, Expedia, Hotelbeds, AirbnbCorporate Channels - Travel with Flair, Rennies etcAfrican Tour Operators & Agents (Directly Contracted)Excellent attention to detail, excellent organizational skills, be well-presented, and have good inter-personal skillsFinancial Administration capability to process and send invoices and to manage and control deposits and pre-payments etcPossession of a driver’s license is essential
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUyNDU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197594&xid=1266_52455
2y
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Salary: Negotiable with live in benefitsArea: Mpumalanga Kruger National ParkYour role in this position: The senior sous chef is fully responsible for the management of the kitchen under the head chef and assumes complete responsibility for the kitchen in his/her absence. The main purpose of the senior sous chef is to ensure that the kitchen is supervised and that quality food is produced in a hygienic environment, in line with the required standards. Portion control must be exercised according to the number of guests dining and stock rotation in terms of the mise-en-place used in preparation of dishes.Requirements: A minimum of 5 years management experience in a medium sized kitchenMatric qualificationProfessional cookery qualificationAssertiveness, patience and good organizational skillsUnderstanding of kitchen procedure and timing requirements and be able to plan accordinglyPassion for cheffing and kitchen-related dutiesGood communication skillsThe ability to implement and maintain health and hygiene proceduresKnowledge of safety procedures and the use of fire-fighting equipmentFirst-Aid trainingThe ability to deal with constructive criticism and present healthy, innovative and modern dishesJob Overview: In broad terms the sous chef oversees the following key result areas:Supervision and training of the kitchen staff in line with the set Standard.Preparation of food, in line with set Standards of Excellence.Effective guest interaction to enhance guest satisfaction.Effective management of staff canteens.Administration of orders to minimize shortages and wastage and effective stock control.Ensuring that the cleanliness and hygiene of the kitchen is of the highest standard.Correct use and maintenance of kitchen equipment.Maintaining fridges and stores to the highest hygiene and stock rotation standards.Communication with kitchen and lodge front of house staff to ensure the smooth running of the department.Achieving service excellence though Teamwork.Availability: Immediately
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyNzcwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1220741&xid=1108_62770
2y
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Our Client is urgently looking for the perfect candidate to join our team...Villa Estate Manager - Live Out Position Location: ZimbaliGender: Male or FemaleQualifications: Estate Management/HospitalitySkills / Experience: Staff management, Entire Estate Management, property maintenance experience, hosting and entertaining.Hours: 08h00 to 17h00 Monday to Friday. Extended hours during Family and Guest visits (includes weekends and holidays).Salary: 30 - 35k negotiableContract type: 3-month probation one-year fixed term contract. RenewableCandidates geographical location: either from Zimbali area or are willing to relocate to Durban from any part of South Africa.We dont want a hospitality manager, we want candidates that have the experience to look after a Villa (property estate). Purpose of the Position: Providing high quality and standard in delivery of tasks.Complete care for the employers Villa and perform all tasks that correlate to ensuring the needs of the villa are adhered to and maintained accordingly.Responsibilities and Duties: Not Limited · Scheduling home maintenance and repair work· Supervising in-house projects· Handling household bills and administrative duties· Running errands and performing necessary tasks· Supervision of other household staff, such as housekeepers and maintenance teams· Recon expenditure of the villa· Oversees the general operation of the villa· Responsibilities of planning, organizing and coordinating events· Managing household calendars, visits and schedules· Arranging appointments, scheduling and supervising home maintenance projects· Completing any other requested administrative tasks· Understanding of food and beverages· Able to understand an instruction and to action accordingly· Demonstrate ability to communicate well with high profile clients and guestAcademic & Trade Qualifications: · High school graduateWork experience and Skills:· Proven experience with contactable references· 2 or more years related experiencePersonal qualities & behavioral traits:· Flexibility· Adaptability· Ability to multitask· Good judgment skills· Good management skills· Planning and organizing skills· Stress tolerance· High energy level· Efficient and takes initiative· Excellent Communication skills· Ability to manage a team
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzEyMjQ2OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1368276&xid=1109_122468
2y
1
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Employer DescriptionA Luxury Big Five Game Reserve located in the Kruger National Park region.Job DescriptionThe Executive Housekeeper is responsible for superior cleaning and laundry services within the lodge and produce a consistent, high-quality product, providing a courteous, professional, efficient, and flexible service consistent with the companys policies and procedures, to maximize guest satisfaction: You will be responsible for the following Ensure cleanliness in the Guest Areas/Guest Room Areas, staff quarters are cleaned and prepared, Maintain cleanliness of all areas daily, Ensure room fresheners are performed and turn down services are done according to company standards, Ensure laundering room and table linen, guest linen, staff uniforms, management uniforms and personal clothing (machine wash or hand wash). Ensure all guest information is available and collected and communicate prior to arrival, Ensure equipment (Washing machine, tumble dryers, iron) is operated effectively according to instructions and manuals and maintenance schedules, Responsible for safekeeping of housekeeping equipment, Ensure that the necessary stocks are ordered and on hand at the right quality and quantity according to company standards and par levels , Ensure the stock control, stock take, and requisition procedures are strictly followed according to par levels and company standards, ensuring accuracy, Maintain discipline and implement Performance standards within the housekeeping department, Review monthly forecasts and schedule resources accordingly, Manage and control inventory stock and therefore compile Lodge monthly report for the Housekeeping Department, Ensure adherence and understanding to Fire, Hygiene and Health and Safety (OHS), Strive to limit your impact on and conserve the environment through our focuses on energy, water, waste, food, materials, and conservation.QualificationsMatricGrade 12 with a Degree/Diploma in Hospitality ManagementValid code 08 drivers licenseSkillsSound experience in Hospitality-Private Game Lodge environment, and at least 3 years proven track record of Executive Housekeeper. Excellent communication skills (written and verbal). Understanding of African languages will be an added language, Knowledge and understanding of Housekeeping, Laundry and Guest Area Service Procedures, Sound Knowledge of MS Office Suite (Administration and Financial Competence) Knowledge and experience of overall hospitality operations mainly in Housekeeping, Excellent time management and self-discipline, interpersonal & problem-solving skills.BenefitsLive in accommodationMeals on DutyProvident fundMedical Aid contribution
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NDY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193010&xid=1109_75468
2y
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Guest house in bergville, kzn looking for a person that can do breakfast and dinner as well as interact with guests . live in position . experience with cooking is a must as well as some experience with managing a lodge . please email a short cv to sales@mikahair.co.za
2mo
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