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Our client is looking for a highly motivated Internal Sales Representative to join their high performing Technical Customer Service Team with experience in *selling gaskets, sealing products and the engineering applications thereof.*
*Duties & Responsibilities:*
* Drive solutions that reduce customer complaints
* Improve process efficiencies in order to increase customer loyalty to maximise sales/order opportunities
* Ensure customer related information systems are operated to the required standard to maintain accurate and secure records
* Build strong collaborative working relationships with the Externals Sales Team to meet the needs of the customer
* Provide coaching and support across the various locations where customer accounts are managed, ensuring consistency in approach to customers, quality, processes and delivery of KPl’s and company objectives
Possibility for growth
*Requirements:*
* Matric + related tertiary qualification
* 2 years Internal technical sales experience
* Must have experience in selling gaskets, sealing products and the engineering applications thereof
* Knowledge of engineering terminology
* High competency on MS Office & Excel
* Experience of interpreting data, producing reports and management of information
* Experience in driving continuous customer focused improvements
*Requirements:*
* Matric + related tertiary qualification
* 2 years Internal technical sales experience
* Must have experience in selling gaskets, sealing products and the engineering applications thereof
* Knowledge of engineering terminology
* High competency on MS Office & Excel
* Experience of interpreting data, producing reports and management of information
* Experience in driving continuous customer focused improvements
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1MzU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188818&xid=1555_25356
2y
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We are looking for SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you!
Desciption:
Cold call pre-existing and new customers to sell variety of products & servicesOffer professional advice to clients for upgradesSet up new customer accounts and update existing recordsKeep up to date and fully informed on product comparisons and new productsBe compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules
Telesales Sales Consultant
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market.
Join us as an Outbound Sales Consultant and be part of a winning team. You will be working on SA’s largest Telecommunications company. This is no ordinary Sales position. This is YOUR opportunity to be part of a winning team and enjoy the success that comes with it!
We offer Guaranteed Basic salary, PLUS commission, PLUS high end electronic and other great incentives. · Earn up to R20,000 a month.
Apply now if you Have at least 1 years’ tele-sales experience. · Have strong sales ability and objection handling. · Are proficient in English and 1 other language. · Have the tenacity and passion for sales. · Proven ability to meet sales targets.
Send your CV to our watsapp line (0764206424), or via the link in this advert. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful
https://www.ditto.jobs/job/gumtree/3764191976?source=gumtree
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Introduction
Our client requires the services of a Direct Business Sales Consultant at their head office based in Johannesburg. To grow their core business portfolio by engaging and on-boarding new business clients whilst ensuring that the customer is placed at the heart of all sales and commercial decisions in line with all customer experience strategic objectives.
Job description
To source leads or potential clients by hunting and cultivating strong relationships with third parties, partner companies and existing clients.Generation and conversion of self sourced leads through referrals, networks and research.Pro active mining defined sources of business to acquire new subscriptions.Development of a pipeline to work from through referrals, marketing online, word of mouth, networking with current clients.Present, promote and sell products to existing and potential customers, while ensure the offering meets the needs of clients.Follow up on leads provided and regular engagement with existing and prospective customers.Ensure accuracy of client documentation and manage our requirements.Maintain a high level of relevant product knowledge in order to have a meaningful conversation with customers.Report on sales activities to management on a weekly basis.Provide feedback to management on ways to enhance sales, improve the Tracker Brand, and opportunities to deliver greater value to customers by extending the customer offerings.Interact with clients according to client first principles and conduct a needs analysis to assist clients to better understand their requirements.Implement a sales approach in line with the Customer Value Proposition (CVP) framework, but also apply individual sales techniques, approaches and methods to conduct the needs analysis and proactively engage prospective customers to acquire the sales.Plan and execute work to achieve service level agreements, standards and turnaround times in line with value proposition i.e. efficient client service in line with SLAs.Follow sales and other processes (dependent on the product/s sold) to accurately and efficiently process customer documentation requirements for products sold.Understand and remain up to date with FAIS complete disclosure to clients in terms of accreditation, service fees and commission as outlined in terms of the Financial Advisory and Intermediary Services Act (FAIS).Ensure record keeping requirements as outlined by FAIS and the Financial Intelligence Centre Act (FICA) are implemented and adhered to.Ensures compliance to all applicable legislative requirements such as the Code of Banking Practice, National Credit Act, Companies Act, Consumer Protection Act, etc.Ensure implementation and adherence to all internal risk related policies and gu...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODc2ODYzNTA/c291cmNlPWd1bXRyZWU=&jid=1545807&xid=187686350
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Our client is looking for an Informal Market Sales Representative to join their team in Durban North.Achievement of monthly, quarterly and annual volume targets as measured through the IRD Volume.Identify volume opportunities within the informal marketManage in-store support as set out in the VMAPP structureManage relationships with Tavern, Counter Service and IRD customers and internal stakeholdersCall in the Informal Market customer base, as per agreed calling scheduleMaintenance of customer master data to ensure all information is complete and accurateEnsure promotional objectives are executed as per the visual VMAPPSKey Skills Commercial acumen/numeracyNegotiations SkillsStrategic SkillsCommunication/ Interpersonal SkillsTime Management- PlanningHigh EnergyDisplays the leadership behaviours (Be resilient, Take ownership, Communicate effectively, Lead change, Solve problems and Drive Results)Analytical and Reporting SkillsDetailed/ ThoroughEmotional Intelligence Job Role: Informal Market Sales Representative Industry: Sales / Marketing / PR / Advertising Salary: Negotiable Required Skills 3 Years of Experience Qualifications Diploma/NQF level 6Matric (with 3 years experience)Minimum 3 years experience in an FMCG Sales environmentLiquor experience preferable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg5MzgxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1222276&xid=1109_89381
2y
Trade tested Diesel Mechanics and Auto Electrician required.min of 3 years' experience of repairing and servicing of trucksclear criminal recordCompany based in Avoca Durban. email cv to Jason.Bharat@Stratostaff.co.za
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The ideal candidate should be competent in development, with an affinity for development of solutions to customer requirements. The ideal candidate will be able to contextualize business requirements, take ownership and responsibility for tasks assigned, contribute to design sessions, complete development within time deadlines and budget, delivering quality work with minimal rework
Key performance areas:
* Ability to effectively work in a team and willingness to assist other team members. Making sure you are available when the team needs you.
* Recognized and trusted member of the team, who embodies the spirit and willingness aligned to Resolves philosophy of making business better
* Considered as being comfortable in the product and trusted by clients as well as internally.
* Broad expertise across the platform and product (which will be acquired through product training and experience)
* Customization and / or development of sustainable modules for the software platforms, with minimal rework.
* On-time, within budget, and of high quality with minimal rework due to bugs or misunderstanding of requirement.
* Perform successful deployments of platform and modules on various servers
* Solutions successfully deployed, which meet client expectations, and are sustainable.
Technical and Software Support:
* Scrum / Agile
* C# .NET (Web Forms, MVC, Entity Framework, .NET Core & related)
* SQL
* Angular, React, JS Node, Knockout (Beneficial)
* Cordova (Beneficial)
* Native IOS, Android (Beneficial)
* JavaScript (Ext-Js, React, SenchaTouch or other JavaScript frameworks)
* Web Service Development (RESTful or SOAP, using JAX-RS, JAX-WS, JSON and JAXB)
* Apache Ant Build Tool
* Any experience with message queuing is advantageous
* TFS and TFS Code Repositories
* Linux OS (Redhat / CentOS), Windows Server 2008 / 2013 +
* Capable of working in a highly agile, somewhat unstructured environment
* Innovative & Independent with good problem-solving skills
Qualifications required:
Degrees (or equivalent with requisite experience):
B.Eng Computer, B.Sc Computer Science or equivalent Relevant Certifications and demonstration of Continued Education beneficial
Skills and experience required:
The successful candidate will have experience in the following:
* 5+ years development in technologies listed above, as well as knowledge of development methodologies (Waterfall, Agile, etc).
* Any experience in the logistics and/or supply chain industry is useful
* Any experience with integration tools is useful
The position will further require:
* A strong personal need to continuously improve the environment around you
* Solutions oriented mindset (in contrast to a problem-oriented mindset)
* Strong alignment to team culture with an extreme sense of ownership for both Individual and Team output
* Complete ownership of team deliverables
* A desire to work in a team context
* A willingness to occasionally work long hours when the situation demands it
* An ab
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwMTczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1186904&xid=1554_10173
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Delivery of orders, cleaning and assistance in store
Carrying out vehicle maintenance checks
Delivering orders / collecting orders for customers / suppliers
Maintaining an organized travel schedule
Ensuring that vehicle have sufficient gas and are always ready for use
Store and Bathroom Cleaning Responsibilities
Social Interaction
Friendly and helpful at all times.
Good communication and interaction with customers, suppliers and other staff, ask questions and if you can help.
Notify managers concerning the need for major repairs or additions to building operating systems
Assist store controller with any duties assigned, including packing / picking of goods
Other duties as assigned
Valid Driver’s license
Extensive knowledge of the operating area, Organizing and planning of deliveries
Proficiency using GPS devices
Able to work as part of a team
Initiative, organizing and planning
High level of customer service at all times
Adherence to company procedures
Information management
Reliability and punctuality
Obtainable and accurate feedback to customers at all times
Prioritise at all times especially when under pressure
Valid Driver’s license
Extensive knowledge of the operating area, Organizing and planning of deliveries
Proficiency using GPS devices
Able to work as part of a team
Initiative, organizing and planning
High level of customer service at all times
Adherence to company procedures
Information management
Reliability and punctuality
Obtainable and accurate feedback to customers at all times
Prioritise at all times especially when under pressure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxOTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1136504&xid=1555_7192
2y
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To shape the future of the operation by ensuring the delivery of an efficient and effective client experience through the delivery of consistently high quality service delivery to customers
*Monitor the successful delivery of operational targets according to client agreements*
Review performance metrics and address service issues with relevant managers
Monitor service levels, customer experience, quality, compliance measures on a and address inconsistencies
Devise and monitor the implementation of effective communication structures
Motivate and manage performance of Head of Ops / Senior Ops Managers
Review monthly forecasts and plans
Review quarterly reports with Head of Ops / Senior Ops Managers and address areas of improvement
Ensure service levels are aligned to customer SLA
*Manage the growth and development of the client portfolio*
Identify opportunities and engage with clients
Monitor new technologies and practices
Assist in developing solutions for potential new clients.
Responsible of end to end customer contact processes
Approve best practice and continuous improvement plans and make recommendations based upon the employee and customer insight.
Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies.
*Manage the client relationships*
Enhance the quality of customer interactions, quality assurance, compliance, regulation and legal obligations
Deliver cost efficiencies and increase in Customer Satisfaction Scores.
Manage the client relationship
Engage with clients on identified opportunities
Contract management
*Financial Management*
Approve the final forecast and analyse annual budget figures
Review and evaluate rolling forecasts for 12 months
*Skills and Competencies*
Planning and Organisational Skills
Strong and adaptable communication skills
Leadership skills
Business Analysis
Financial management
Strategic thinking with the ability to conceptualize
Coaching Skills
Relationship Management
Adaptability / Resilience
Initiative / creative thinker
Innovative
Effective conflict management skills
*Experience, Knowledge and Qualifications*
Tertiary qualification in Sales / Marketing
Sound knowledge of CRM system
10 years’ experience working at a senior level leading a service driven contact centre
3 years’ experience in managing and developing budgets and financial forecasts
5 years’ experience managing a large outsourced contact centre operation
PMO experience essential
Transitions Experience essential
Insurance and Financial Services Advantageous
*Experience, Knowledge and Qualifications*
Tertiary qualification in Sales / Marketing
Sound knowledge of CRM system
10 years’ experience working at a senior level leading a service driven contact centre
3 years’ experience in managing and developing budgets and financial forecasts
5 years’ experience managing a large outsou
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1ODk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243581&xid=1555_55895
2y
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Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Customer Support Agent - Team Leader position has become available within the support centre.Responsibility:This critical role is to ensure customer standards are met for the business. The successful candidate will be responsible for leading a highly dynamic team that is responsible for customer queries. The incumbent will ensure the team executes all queries and ensures these are resolved timeously and to a high degree of quality.
• Ability to lead and manage a high performing contact centre team.
• Required to work independently as well as part of various teams and take on projects in addition to the daily day job.
• Knowledge of contact centre platforms.
• Working knowledge on staffing and shift work.
• Provide sound customer service within a technical product environment.
• The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre.
• Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand.
• Ability to meet team targets.
• A critical thinker and good problem-solving ability.
• be comfortable working in a fast-paced environment.
• Ability to multitask.
• Ability to manage stakeholder expectations.
• Strong written and verbal communication skills
Candidate Requirements:
• Experience and Qualifications:
• Matric
• Tertiary qualification (advantageous)
• Previous contact centre experience
• Clear Credit and Criminal Record
Required Skills:
Administration: 1 - 2 years
Management experience – 2 years or more
Customer service – 3 years or more
Market related salary with company benefitsJob Reference #: CustomerSupportteamleader150923 Consultant Name: Recharger Recruitment
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Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Legal Administrator - Customer Support Position has become available within the Support Centre, to complete legal administrative responsibilitiesResponsibility:• The successful candidate will be responsible for, giving pro-active, professional, competent and effective legal support.
• The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre.
• Required to work independently as well as part of various teams and take on projects in addition to the daily day job.
• Strong written and verbal communication skills, with leadership capability.
• Provide legal advisory support, guidance, and information for all business units as well as the strategic support group on legal matters,
• Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand.
• Knowledge of regulatory / commercial laws
• A critical thinker and good problem-solving ability
• Ability to work individually or as a team.
• be comfortable working in a fast-paced environment.
Candidate Requirements:
• Experience and Qualifications:
• Matric
• A bachelor’s degree in law – LLB or similar (Advantageous)
• Post articles experience – 1 - 2 years (Advantageous)
• Clear Credit and Criminal Record
Required Skills:
• Administration: 1 -2 years
• Commercial Law – 1 year or less
• Post articles – 1 – 2 years
Market related salary with company benefits
Job Reference #: CustomerSupportLegalAdministrator150923
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Description:
Logistics
company requires a logistics administrator to handle the
company’s digital platforms and other available positions listed below
Location:
Durban – Verulam
Duties as
listed below:
·
Use ERP system and transport management system
to book and co-ordinate loads
·
Manage all electronic flow of documentation and
customer POD via the online portals
·
Provide client daily updates through software
portals
·
Maintain and monitor operating processes and
procedures
·
Interpersonal Skills with special emphasis on
telecommunications skill.
·
Excellent customer
service skills
·
Analytical,
pro-active, organized, innovative Duties & Responsibilities
·
Maximise vehicle utilization
Requirements:
·
Matric
·
Minimum 3 years experience
·
Must be willing to learn company software
·
Relevant tertiary education would be an
advantage
·
Experience in the logistics industry would be
an advantage
·
Own Transport
- Must reside within 30 Km of the depot
·
Problem-solving skills, analytical and
attention to detail
Salary: Market-related
Other
Positions Available
·
Interns – Supply Chain
– Min 1 year working experience.
Contact: Divesh
Send your 2-page CV to: diveshgovender@gmail.com
If you meet the above criteria, then please send your CV before
the 1st May 2024. Please note that if you have had no response to
your application by the 3rd May 2024, please consider your
application unsuccessful.
2d
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Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Technical Customer Support Agent - Electrical position has become available within the support centre.Responsibility:The successful candidate should possess the following:
• Knowledge and understanding of electrical wiring.
• Ability to efficiently engage with clients on general queries and support via email, WhatsApp and telephonically.
• Effectively provide clients with Municipal Electricity tariff rates
• Attention to detail.
• Ability to multi-task and ensure all queries are managed and resolved timeously.
• General administrative duties
• Ability to effectively work within a team as well as alone.
• Ability to work effectively with minimal supervision.
Candidate Requirements:
• Matric
• Must be computer literate.
• Basic Qualification in Electrical Engineering
• Customer service / call centre / general administration experience (advantageous)
• Ability to work weekends, public holidays and shifts.
• Clear Credit and Criminal Record
Required Skills:
Electrical Wiring – 1 year or less
Administration – 1 year or less
Market related salary with company benefits
Job Reference #: TechnicalCustomerSupportAgentElectrical150923Consultant Name: Recharger Recruitment
3d
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Seeking a Junior Accountant position. Applicant must have a B com degree.and must have the following experiences. 1. Must have excellent computer skills.2. Must have pastel and sage software experience.3. At least 2 years worked in an accounting firm.4.Must have experience in processing invoices on pastel and sage. 5. Must have excellent customer service skills. 6. Must be able to work under pressure and meet deadlines. 7.Must be able to reconcile debtors, creditors and age analysis daily.8. Must have experience working on VIP payroll system. This position is available immediately.Successful applicant must have own valid transport.This position is based at Umhlanga. Mon to Friday and alternative Saturday.Please email a 2page cv to Ivan@sprinday-sa.co.za
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Hardware Counter Sales RepResponsibility:Hardware Counter Sales Rep. R10 000 CTC. Umhlanga. High energy, customer focused individual who works well as part of a team. Previous experience in a hardware or technical environment required. Able to engage customers and meet and exceed sales targets through effective communication. Process orders promptly and resolving customer enquiries. Well presented and proactive individual. No credit or criminal records. Able to work on a Saturday.
If you do not receive a response from us within two weeks of applying, please consider your application unsuccessful.Salary: R10 000 CTCConsultant Name: Nicki Bigham
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ROLE PURPOSEThe purpose of the role of the Business Application Engineer is to provide technical support for our new and existing enterprise software solutions to our end users. You will be part of a technical team, and take full ownership of related issues, system enhancements and managing release upgrades, with a full understanding the Customer requirements and a deep knowledge of for everything NetSuite ERP and Salesforce CRM as a minimum. The candidate needs to provide an excellent service to our end users as well as upskill colleagues.
JOB DESCRIPTIONUnderstand all aspects of SFDC / NetSuite configuration and technical/functional capabilities, including all changes and potential system implications related to the SFDC / NetSuite release upgrades.
Support the SFDC and NetSuite Accounting cloud services such as:
General end-user questionsUser management and SSO provisioningProfiles, roles and permissionsEscalation to SFDC/NetSuite supportLicense managementScheduling upgrades and outagesManagement of flows, workflows, automation, and scripts.Ad hoc tasks including CSV imports and data cleansing, budget imports, forms and advanced pdf template changes, sandbox refreshes, custom reports and saved searches with some formula knowledgeDemonstrate cross-business understanding and translation of business requirements to solutionsAdvise the Solution Design Authority on matters within your application domain, ensuring that all relevant system-related concerns or changes are appropriately considered in all Solution Design Authority decisionMaintain and ensure alignment and integration with other applications, the data architecture, business intelligence and infrastructure architecture.Work with the relevant stakeholders to define solutions and advise on implementation options to ensure our CRM and finance capabilities consistently give us the edge over our competitorsDevelop and maintain documentation for business applicationsEducating team members and ad hoc training for end users
PROFICIENT AND ESSENTIAL SKILLS• Demonstrable experience in supporting SFDC• Experience using NetSuite SRP and Finance• Experience working in an end user facing environment• Experience breaking down large activities into smaller sub tasks• Good communication skills
DESIRABLE SKILLS• Good level of understanding of a Microsoft Windows• Good level of understanding of networking• Experienced working in an Agile environment• Experienced implementing new monitoring and reporting solutions• Experience of working with ISO27001:2005 onwards.• Experience working on projects and breaking down projects into actions• Full and clean driving lic...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDUwMDUwNDA0P3NvdXJjZT1ndW10cmVl&jid=927638&xid=2450050404
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CXP are looking for exceptional individuals who are highly skilled in sales with the ability to provide world class customer service, to join our team in insurance who service UK clientele.
Requirements:
Covid19 Vaccination Certificate Original ID DocumentTax NumberBank Account registered in own nameNational Senior CertificateCompleted tertiary qualification/ studying towards a qualification *PreferredClear Credit and Criminal recordComputer literate2 years’ experience in Outbound Sales or Cold Calling EnvironmentAbility to upsell & cross sell international products/ servicesProven experience in the insurance/ financial spaceProven track record of high performanceExcellent command and use of English, both written and VerbalAttention to detailStrong analytical and numeric skillsAble to navigate through various systems at onceGood attendance and performance recordReliable transport to Umhlanga
Duties Include:
Upselling and cross selling products via telephone.Handling customer enquiries via email and telephonically.Proactively identify issues and problems before they arise.Assist with escalated calls and complaints in line with procedures.Providing world class customer service to international clients.Working with various parts of the business to resolve issues.
Working Hours
Monday to Sunday on a shift rotation (the rotation can be confirmed if successful to next stages but is subject to change from the client).
Full Time (45 hours per week, 40 operating hours) Shift times will fall between 9am to 9pm with the opportunity for over-time.
*Shortlisted candidates will be required to complete a game based assessment as part of our recruitment process. This process will require you to download an application onto your chosen device. The game requires stable internet connection throughout the duration being played.
Successful Candidates should be prepared to commence work 24/01/2022.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzA1NTYyNDc1P3NvdXJjZT1ndW10cmVl&jid=803438&xid=2305562475
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CXP are looking for Customer Service Advisors to join our global team.
Based in the heart of Umhlanga we offer fantastic location, amazing growth opportunities, competitive salaries, a work-life balance and a stable environment. We are looking for people passionate individuals to join our service department that specializes in quality energy services for our international customers.
Job Requirements:
Original ID Document - No certified copies will be acceptedSouth African Bank Account (we do not accept 3rd party bank accounts)Tax NumberMatric or NQF Level 4 equivalentBachelors Degree (Min. 1st year Completed/ in Progress)Clear Credit and Criminal recordComputer literateMinimum of 1-year experience in the customer service spaceExcellent customer service skillsExcellent command and use of English, both written and VerbalAttention to detailStrong analytical and numeric skillsAble to navigate through various systems at onceGood attendance and performance recordReliable transport to UmhlangaAbility to bring insightMaintain a high performanceVaccinated against Covid19
Duties Include:
Handling customer inquiries via email and telephonicallyProactively identify issues and problems before arisingProgress to taking escalated calls and complaints in line with proceduresProviding world class customer serviceWorking with various parts of the business to resolve issues
Working Hours- 09H00-21H00 (ROTATIONAL SHIFTS) (SUBJECT TO UK CLOCKCHANGE) (MON-FRI) / ALTERNATE SATURDAYS
*Candidates could be required to complete assessments for this role & may be required to come on site a maximum of twice throughout our recruitment process.
Candidates should be available to start work by 28th February 2022.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDQzNjE5NTk/c291cmNlPWd1bXRyZWU=&jid=1123144&xid=144361959
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ROLE PURPOSE
Huntswood’s success relies on its IT Infrastructure and End-user facilities being available, effective and efficient.
As a Firstline ServiceDesk Technician, you will be the face of the Technology Team. You, along with the team will handle the initial first point of contact for all technical incidents and requests from the business, offering a professional, courteous, speedy and effective service to ensure disruption to Huntswood’s business processes and clients are kept to a minimum.
Job description
Ensure that incidents and problems logged on Huntswood’s call logging system are responded to quickly, professionally and courteously, ensuring that calls are correctly prioritised and categorised.Ensure that identified incidents and problems are descriptively logged and kept up to date on Huntswood’s call logging system.Strive to meet the SLA’s defined within the Call logging system.Ensure that all incidents, requests and problems are escalated to the appropriate team if they are not able to be resolved within the agreed timescale.Answering telephone calls and strive to resolve a majority of tickets on first contact and to work with the Head of Customer Support to identify opportunities to further improve the number of tickets resolve on first contact.Managing Client project set-ups to ensure the Client infrastructure is set up on-time and is tested and working.Work alongside 2nd & 3rd Line to learn and carry out escalated tasks (where appropriate)Provide remote support across both Huntswood sites and to home based colleagues.Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects.Ensure Huntswood’s computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability.Writing and reviewing Service Desk Team’s documentation.Carry out manual handling, moving desktop equipment during desk and office moves as well as project set ups.Work positively with the other members of the Technology team to ensure end-to-end customer satisfaction with the technology services to customers.Responsible for Huntswood Assets and ensuring that the CMDB is accurate and kept up to date.
Person Specification *Essential
Excellent Customer facing and Customer Service skills, able to communicate to users at all levels.Thrive in a busy environment with changing priorities and goals.Good level of understanding of a Microsoft Windows Active Directory environment including GPO.Be able to demonstrate a good understanding of the major Microsoft packages namely Microsoft Windows and Office 365.Good l...
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Mission
To procure the highest quality of goods and services for the best value through the implementation of purchasing procedures that are fair, equitable and transparent to vendors/contractors/public; and the quality and efficient customer service that supports the values of the company.
Qualification Requirements
1. NQF 4 / Matric2. Previous experience within a procurement environment / inventory savvy3. Bachelors Degree in Accounting
Additional Requirements
1 year in the procurement space *Preferable1 year exposure in managing vendors/ suppliers *Preferable1 year asset management exposure *PreferableAdvanced administration skills
Accountabilities
PO / Invoice Accuracy Supplier defect rateSupplier lead timePO cycle timeAd hoc accounting projects
Key Performance Indicators
Spend over managementPrice competitivenessProcurement ROI and benefitsPO Cycle timeVendor Availability
Culture Fit
Show upSpeak outThink like a customerSmall details always matter
Coaching Competencies
Self-ManagedDelivers great insightsWould happily re-employSupportiveHighly Organised Technical Skills
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CXP are looking for dynamic and driven leaders to join our team and to drive superior customer service performance to CXPs clients and their customers, by achieving outstanding levels of quality and operational efficiency.
Mission
Drive superior customer service performance delivered to CXPs clients and their customers, by achieving outstanding levels of quality, operational efficiency and sales.
Accountabilities
Fill your team with A Players.Lead, coach and inspire your team to deliver outstanding customer service performance.Drive efficiencies within the team to well exceed Client SLA.
Culture Fit
Show upSpeak outThink like a customerSmall details always matter
Coaching Competencies
A PlayerSupportiveHighly Organised
Technical Skills
Advanced report writing skills (proficient in Excel)High levels of analytical capabilityExtensive Customer Service Experience4.Extensive Sales Experience is a MUST
Qualifications
Bachelor of Commerce Degree or relevant management experienceMinimum of 3 years in a Team Leader role preferably from a customer service environment
Please ensure that your updated CV along with your mobile number and personal email address is attached to your profile.
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