CXP are looking for dynamic and driven leaders to join our team and to drive superior customer service performance to CXP's clients and their customers, by achieving outstanding levels of quality and operational efficiency.

Mission 

Drive superior customer service performance delivered to CXP's clients and their customers, by achieving outstanding levels of quality, operational efficiency and sales.

 Accountabilities

• Fill your team with A Players.
• Lead, coach and inspire your team to deliver outstanding customer service performance.
• Drive efficiencies within the team to well exceed Client SLA.

Culture Fit

• Show up
• Speak out
• Think like a customer
• Small details always matter

Coaching Competencies

• A Player
• Supportive
• Highly Organised

Technical Skills

• Advanced report writing skills (proficient in Excel)
• High levels of analytical capability
• Extensive Customer Service Experience4.Extensive Sales Experience is a MUST

Qualifications

• Bachelor of Commerce Degree or relevant management experience
• Minimum of 3 years in a Team Leader role preferably from a customer service environment

Please ensure that your updated CV along with your mobile number and personal email address is attached to your profile.