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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202440
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Copywriter (JB1306)DurbanR10 000 R15 000 per monthFixed term contract with view of permPost available within a Marketing Agency, previous agency experience is essential. Support copy lead and senior copywriter in the copy conceptualization, production and QC and ensure that all collateral is to agency standard. Assist in conceptualization and creation of copy.Relevant Degree/Diploma/CertificationExcellent quality control skillsExperience in digital marketingExcellent conceptual writing skillsExcellent computer literacy is essential especially is MS Outlook, MS Word and MS ExcelResponsible for ensuring that all collateral to agency standardsHigh end conceptual work, proofing, editing, and rewriting content if necessaryEnsure that there are no grammar or quality errorsCopywriter is responsible for conceptualizing and writing copy according to briefRole entails assisting Senior Copywriters and Copy Lead when appropriateAssist in production of collateralConceptualizationConceptualize original copyExecutionExecute collateral to briefProofingEnsure all copy if proofed to agency standardProduction of collateralEnsure copy production systems and processes are maintainedBrand curationEnsure all copy imperatives per brand are fulfilled
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU4NjU4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1130972&xid=1109_58658
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Copywriter (JB1306)DurbanR10 000 R15 000 per monthFixed term contract with view of permPost available within a Marketing Agency, previous agency experience is essential. Support copy lead and senior copywriter in the copy conceptualization, production and QC and ensure that all collateral is to agency standard. Assist in conceptualization and creation of copy.Relevant Degree/Diploma/CertificationExcellent quality control skillsExperience in digital marketingExcellent conceptual writing skillsExcellent computer literacy is essential especially is MS Outlook, MS Word and MS ExcelResponsible for ensuring that all collateral to agency standardsHigh end conceptual work, proofing, editing, and rewriting content if necessaryEnsure that there are no grammar or quality errorsCopywriter is responsible for conceptualizing and writing copy according to briefRole entails assisting Senior Copywriters and Copy Lead when appropriateAssist in production of collateralConceptualizationConceptualize original copyExecutionExecute collateral to briefProofingEnsure all copy if proofed to agency standardProduction of collateralEnsure copy production systems and processes are maintainedBrand curationEnsure all copy imperatives per brand are fulfilled
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzUwOTE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1130223&xid=1109_50917
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To fulfil on the Retail and Institutional Customer Value Proposition by, inter alia, assisting with financial wellbeing days, wellness days, member education seminars, campaigns, themed campaigns and initiatives, work-site marketing and consulting as well as fund specific workshops and financial wellness. Where necessary, to support and assist the Financial Planning Consultants to provide holistic financial planning advice to corporate funds members, by identifying their investment and lifestyle needs and objectives and to identify new business opportunities within existing and potential client bases. To help develop and implement strategies and manage relationships with key personnel within assigned and segmented Corporate accounts. Matric Tertiary qualification i.e. BCom (majors in Financial Management or Financial Planning or Investments or Marketing) Post Graduate Diploma in Financial Planning (CFP license or studying towards it) Good understanding of the tax implications in holistic financial planning; Good understanding of features and appropriateness of various products: Preservation Funds, Retirement Annuities, Annuities, Endowments, Life and Disability Assurance Policies, Unit Trusts, Trusts. Good understanding of the Financial Services industry including service providers and the retail market; Good understanding of legislation and regulations governing investment markets (local and Offshore) To attend and assist at corporate wellness days; To attend and assist at corporate financial wellbeing days; To attend and assist corporate member education sessions; To assist with campaigns, themed campaigns, projects and initiatives as required; To effectively manage leads from various interventions and provide feedback; As required, to assist with worksite marketing and financial awareness; To assist in segmented Corporate accounts with brand marketing and financial planning needs; Develop and implement strategies with Senior Consultant to create and manage business opportunities arising within assigned and segmented Corporate accounts; Manage and strengthen relationships with key personnel in assigned and segmented Corporate accounts; Assist clients with financial planning advice and solutions aligned to the 6 step financial planning process including: Make a written recommendation based on a clients responses to the risk profile questionnaire and subsequent discussions; Provide the client with information on the performance of the various investment portfolios available; Educate the clients with regards to basic investment principles, i.e. risk versus reward, market sentiment, trends, performance (offshore and local), benchmarks etc Resolve client concerns, queries and/or complaints; Source new business by means of r
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2NjE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196314&xid=1109_76618
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To fulfil on the Retail and Institutional Customer Value Proposition by, inter alia, assisting with financial wellbeing days, wellness days, member education seminars, campaigns, themed campaigns and initiatives, work-site marketing and consulting as well as fund specific workshops and financial wellness. Where necessary, to support and assist the Financial Planning Consultants to provide holistic financial planning advice to corporate funds members, by identifying their investment and lifestyle needs and objectives and to identify new business opportunities within existing and potential client bases. To help develop and implement strategies and manage relationships with key personnel within assigned and segmented Corporate accounts. Matric Tertiary qualification i.e. BCom (majors in Financial Management or Financial Planning or Investments or Marketing) Post Graduate Diploma in Financial Planning (CFP license or studying towards it) Good understanding of the tax implications in holistic financial planning; Good understanding of features and appropriateness of various products: Preservation Funds, Retirement Annuities, Annuities, Endowments, Life and Disability Assurance Policies, Unit Trusts, Trusts. Good understanding of the Financial Services industry including service providers and the retail market; Good understanding of legislation and regulations governing investment markets (local and Offshore) To attend and assist at corporate wellness days; To attend and assist at corporate financial wellbeing days; To attend and assist corporate member education sessions; To assist with campaigns, themed campaigns, projects and initiatives as required; To effectively manage leads from various interventions and provide feedback; As required, to assist with worksite marketing and financial awareness; To assist in segmented Corporate accounts with brand marketing and financial planning needs; Develop and implement strategies with Senior Consultant to create and manage business opportunities arising within assigned and segmented Corporate accounts; Manage and strengthen relationships with key personnel in assigned and segmented Corporate accounts; Assist clients with financial planning advice and solutions aligned to the 6 step financial planning process including: Make a written recommendation based on a clients responses to the risk profile questionnaire and subsequent discussions; Provide the client with information on the performance of the various investment portfolios available; Educate the clients with regards to basic investment principles, i.e. risk versus reward, market sentiment, trends, performance (offshore and local), benchmarks etc Resolve client concerns, queries and/or complaints; Source new business by means of r
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgyNjYxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1211229&xid=1109_82661
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Copywriter (JB1306)DurbanR10 000 R15 000 per monthFixed term contract with view of permPost available within a Marketing Agency, previous agency experience is essential. Support copy lead and senior copywriter in the copy conceptualization, production and QC and ensure that all collateral is to agency standard. Assist in conceptualization and creation of copy.Relevant Degree/Diploma/CertificationExcellent quality control skillsExperience in digital marketingExcellent conceptual writing skillsExcellent computer literacy is essential especially is MS Outlook, MS Word and MS ExcelResponsible for ensuring that all collateral to agency standardsHigh end conceptual work, proofing, editing, and rewriting content if necessaryEnsure that there are no grammar or quality errorsCopywriter is responsible for conceptualizing and writing copy according to briefRole entails assisting Senior Copywriters and Copy Lead when appropriateAssist in production of collateralConceptualizationConceptualize original copyExecutionExecute collateral to briefProofingEnsure all copy if proofed to agency standardProduction of collateralEnsure copy production systems and processes are maintainedBrand curationEnsure all copy imperatives per brand are fulfilled
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU4NjU5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1130973&xid=1109_58659
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Position: Junior Sales Rep Location: Durban Minimum Qualification Requirements: Matric, Grade 12 or NQF Level 4Diploma in Sales and Marketing would be advantageous Roles and Responsibilities: The procurement of new business in line with sales strategies, which may vary from time to time.Daily call reports will be completed on a daily basis providing relative information as may be required.Call Reports and activity reports will be loaded electronically. 5 New Account Visits per Day25 New Account visits per Week10 New Quotations on New Accounts (40 per month)Opening 10 New Accounts per MonthFollow ups on quotations to be done once per week, i.e. 3-4 hours on specific days..Value of new accounts opened on a monthly basis to be in excess of R 20,000 per monthAll Quotations will be generated on existing ICT infrastructure. Visiting potential customers to gain new markets.Acting as a contact between a company and its existing and potential markets.Contacting clients to negotiate terms of agreements and conclude salesReviewing own Sales Performance Customer LiaisonResolution of customer complaints by acting as liaison between operations (and other functions) and the customersDebtors collections as required by debtors ageing analysis. Customer surveys and information to customersNegotiating variations in price, delivery and specifications and managers.Advice and service to customers on one stop service provision and facilitating this processMaintaining Relationships with existing customers through regular review visits.Gathering Market and Customer informationStaffing trade exhibitions and demonstrationsGaining a clear understanding of customers and businesses requirements.Feeding future trends back to management Communication and FeedbackEnsure all your superiors are notified in a timely manner regarding aspects of your areas as deemed necessary by them. Deal with personnel matters such as reporting incidents, employee complaints, requesting new employees, extension of contracts and terminations to your manager,Ensure manager is informed off all related matters that will affect the organisation in a dire manner immediately (e.g. IR). Mentorship and Skills TransferenceEnsure all subordinates and colleagues are up-skilled and ensure transference of skills through mentorship and coaching, - Provide training and guidance for new employees and ensure they are assisted.ADHOC - Any other reasonable adhoc duty as required or requested by management.It should be noted that individuals may need to expand their roles / scope to cover the work load of other employees in times of high work loads or individuals whom may be absent from work.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzEwMjU0NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1269162&xid=1109_102545
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Yogan Direct Marketing is looking for young and vibrant individuals to provide excellent customer service and meet sales for our clients business. Candidates with strong communication skills who can make customers feel welcome in our stores will stand out.Following great success in the industry, we enjoy creating a personal and, fun working environment.Retail Sales Assistant Responsibilities:*Present, promote and sell product/service using solid arguments to existing and prospective customers.*Achieve agreed upon sales targets and outcomes within schedule*Continuously improve through feedback*Coordinate sales effort with team membersREQUIREMENTS- Minimum of a matric certificate/N4/or any other qualification- Previous experience in sales would be advantageous- Excellent selling, communication, and negotiation skills- Must reside in DURBAN or around- Must be between the age of 18-30To apply submit your CV apply onlineJob Types: Full-time, Permanent
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU5MjM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1124633&xid=1109_59236
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Were looking for a candidate to fill this position in an exciting company. Key Responsibilities: Responsible for designing and implementing channel or segment specific marketing strategyAnalyze customers purchasing habits and desires and develop effective ways to engage with customersDevelop and implement strategies to generate interest in products, creating demand for the productsAdvise on appropriate promotional procedures established from customer data analysis and current trends.Marketing Strategy development to attain defined business objectives throughout product categories focusing Vietnamese markets.Head responsibility to develop, execute and performance of programs created to enhance presence plus ultimate take-away.Contribute to organizations goals plus objectives and enhance market share and sales performance.Establish channel strategies along with execute associated plans.Prepare promotional plan in designated channels with crucial customer segmentsProvide marketing assistance to sales team through answering clients and product inquiries.Develop, supervise and improve procedures to link entire marketing activities with sales team activities.Knowledge, Experience & Skills: Tertiary qualification - Diploma/Certificate Technical qualification is preferable Minimum of 10 years in the role of marketing Extensive knowledge of all aspects of branding Strong project management abilities in order to effectively oversee strategy Need strong analytical abilities in order to analyze customers purchasing habits and desires and develop effective ways for an organization to engage with them. Strong knowledge of consumer industry Experience analyzing large amounts of data and trends Ability to think critically and creatively Personal Characteristics: Creative Passion for Innovation, Creativity and Business Forward thinking Commercially focused Leadership style inspirational with a balance of strategic skills and strong people orientation Well rounded, resilient and self-aware individual who is open to change and personal development Entrepreneurial, free thinker who will challenge the status quo and push boundaries Must have the capacity to grow their strategic ability Confident - able to hold their own with shareholders and be resilient in a demanding environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18zMTdfMjAxMTk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1138164&xid=317_201195
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Were looking for a candidate to fill this position in an exciting company. Job Description: Full quality data management on customer reports: analysis and evaluation, distribution and saving of information; follow-up communication; assistance with claim evaluations and quantification; temperature download analysis.Account sale and invoice verification of quality linked data.Annual analysis of quality data and compilation of grower review report.Pre-shipment inspections coordination and result management onto ERP system.Ad hoc pre-shipment fruit quality inspections and reporting.Qualifications: Degree or Diploma in Agriculture recommendedMinimum two years experience in fruit export industryStrong administrative and time management skillsTable grape, stone fruit, citrus, pome fruit, avocado and blueberry product knowledgeGood computer skills (MS Office, Office 365 Outlook, Excel and pivot tables)Understanding the dynamics and interaction of fruit production, packaging, supply chain and marketing.Excellent interpersonal and communication skillsComfortable working over multi-cultural boundariesStrong analytical ability and attention to detailPro-active and energeticDisciplined and focusedAbility to work under pressure and within time constraints but also when the work requires additional time to complete the task.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18zMTdfMjAwOTI4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1138015&xid=317_200928
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Were looking for a candidate to fill this position in an exciting company. Key Responsibilities: Responsible for designing and implementing channel or segment specific marketing strategyAnalyze customers purchasing habits and desires and develop effective ways to engage with customersDevelop and implement strategies to generate interest in products, creating demand for the productsAdvise on appropriate promotional procedures established from customer data analysis and current trends.Marketing Strategy development to attain defined business objectives throughout product categories focusing Vietnamese markets.Head responsibility to develop, execute and performance of programs created to enhance presence plus ultimate take-away.Contribute to organizations goals plus objectives and enhance market share and sales performance.Establish channel strategies along with execute associated plans.Prepare promotional plan in designated channels with crucial customer segmentsProvide marketing assistance to sales team through answering clients and product inquiries.Develop, supervise and improve procedures to link entire marketing activities with sales team activities.Knowledge, Experience & Skills: Tertiary qualification - Diploma/Certificate Technical qualification is preferable Minimum of 10 years in the role of marketing Extensive knowledge of all aspects of branding Strong project management abilities in order to effectively oversee strategy Need strong analytical abilities in order to analyze customers purchasing habits and desires and develop effective ways for an organization to engage with them. Strong knowledge of consumer industry Experience analyzing large amounts of data and trends Ability to think critically and creatively Personal Characteristics: Creative Passion for Innovation, Creativity and Business Forward thinking Commercially focused Leadership style inspirational with a balance of strategic skills and strong people orientation Well rounded, resilient and self-aware individual who is open to change and personal development Entrepreneurial, free thinker who will challenge the status quo and push boundaries Must have the capacity to grow their strategic ability Confident - able to hold their own with shareholders and be resilient in a demanding environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18zMTdfMjAxMTk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1138164&xid=317_201195
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A KZN based company is seeking an enthusiastic and capable individual to coordinate sales and logistical operations for their e-commerce brand and their brick and mortar brand. The individual would be responsible for fulfilment of online sales, customer support, Commerce site management and navigation, assisting with brand growth, visual merchandising and marketing strategy. The individual will work closely with the Marketing and Digitisation Manager as well as various other personnel in the company. The individual needs to have a keen eye for trends, have a creative mind and must take initiative. This is perfect position for someone who is keen to learn and grow within a company but who also is going to bring ideas and innovate themselves. Understanding the importance of KPI’s, brand performance and attention to detail is crucial.The ideal candidate must be independent, confident and extremely organised with strong attention to detail. The role also requires someone who is willing to be flexible and solution oriented.This position offers the individual a chance to grow within the company and to work with an innovative and exciting brand that is the first of its kind in SA. The individual will need to be able to understand the nuances of the two brands they will be working with and will need to have a passion for retail, research and be willing and able to bring new ideas and strategies to the company.Duties & ResponsibilitiesManage and fulfil e-commerce ordersQuality controlManage e-commerce processing and inventory fulfilmentLiaise with suppliers and ensure timely delivery end receiving of stock from suppliersAdaptable to new challengesNavigate the backend of an e-commerce siteProvide exceptional customer service via email and social mediaBe able to work alongside the relevant individuals such as web developers and other agency personnelProactively identify operational problems, suggest solutions and be able to independently resolve issuesAnalyse data to monitor performance and plan improvements and demand.Develop new business opportunities, solve logistical problems and produce new solutions.Customer care – Excellent written English and ability to respond to customers in a friendly and polite mannerStock takingBasic maintaining and updating elements of the website (Arranging calendar for various meetings and eventsOrdering suppliesOrganising and engaging with press requests and assisting with creating brand exposureAssistance and errands for photoshoots and other retail eventsInvoicing and bookkeeping assistance (alongside the supervision of the crediting department)Desired Experience & QualificationBachelor’s Degree in related field or equivalent experienceHigh computer proficiency – Canva, Adobe suiteKnowledge and understanding of social media channelsMust have excellent written, verbal and math skills.A professional who is results driven, a self-starter, customer-focused and resilient.Must be a team player and able to work with others.Pack
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM2NDc2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1121559&xid=1266_36476
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DurbanSal market relatedInternational commodity trading company is looking for a resource to assist the Senior Rice TraderRole includes:Importing and logistics of the shipped product (rice)Back to back marketing and selling to retail and wholesalersRelationship building with suppliers and customers Essential experienceCandidates must have experience in importing food for retail and wholesaleGood logistics and shipping knowledgeGood relationship management and building skillsThis role is a junior resource working closely with the Senior trader so the client is looking for candidates with max five years’ experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM2MzIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1121680&xid=1266_36322
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Our Accounting department has an opening for an accounts assistant that has experience with the stock market. This position is suitable for a Junior with experience in the required field who is capable of learning new things and implementing new systems and standards. Requirements Matric certificateAccounting Stock market experience (advantage) Own reliable transport Send your detailed CV to lisarobbin.careers@gmail.com We look forward to meeting with you! Thank you Warm Regards Lisa
20h
VERIFIED
MARKETING ASSISTANT REQUIRED IN OVERPORT, DURBAN · Develop strategies and tactics to
boost the recognition of our company and reach our target audiences· Deploy successful marketing campaigns
and strategies· Produce valuable and engaging content
for our website and blog that attracts and expands our target groups· Liaise with
graphic designers to oversee and approve marketing material· Measure and report on the performance
of marketing campaigns, gain insight and assess against goals·
Analyze consumer behavior and adjust email and
advertising campaigns accordingly· Demonstrable experience in marketing
together with the potential and attitude required to learn· Solid knowledge of social media
platforms and marketing strategies· Comfortable working with numbers
· Liaising with
customers and answering phone calls regarding customer queries/feedback· Up-to-date with the latest trends and
best practices in online marketing· Degree/relevant qualification inMarketing
If you meet all of the above requirements,kindly email you CV to admin@motalaperfumes.com
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the le...Job Reference #: 202651
7d
1
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience ...Job Reference #: 202639
7d
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Our client is looking for a Business Development Manager to sell software and digital solutions. The main KPIs for this role is to increase sales output and boost financial growth. This is an exciting opportunity to create action plans and sales strategies that will help us reach our growth initiatives including new customer acquisitions and client optimisation. The Business Development Manager will play a pivotal role in expanding current acquisition and sales channels as well as identifying and developing new channels and growth opportunities outside the current offering. They will be responsible for developing, generating, and growing their own client base. The position demands an entrepreneurial minded individual with high energy and strong motivation to sell. Additionally, they will be expected to maintain accurate and up-to-date pipelines and forecasts. With excellent sales and closing skills, our ideal candidate will be trusted to dive right in, take the lead, use initiative, and help grow our client base. Highly skilled at sales and business operations, this person will join and inspire a team of like-minded go-getters to achieve our company vision. This role is a pure sales role, and the candidate must be able to handle pressure. RESPONSIBILITIES: Drive SALES every day! Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships. Build long term positive relationships with clients across a wide range of sectors. Coordinate with the team to develop mutually beneficial proposals & strategies in line with the business offering. Monitor project teams to ensure projects are executed as agreed. Manage multiple projects across multiple clients. Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets. Make and give presentations to prospective clients and internal executives. Conduct market research and analyse the companys current products and services to determine necessary adjustments for increased customer engagement. Able to utilise audience data/insight to demonstrate ROI. Spotting opportunities for cross selling and up-selling. Account admin including assisting finance and operations by documenting and updating budget, timelines, requirements etc. Achieve quarterly sales targets. Provide day-to-day support to allocated customers. Manage the client relationship. Activate new customers through strategic selling. Ensure customers are educated and informed of all new product offerings. Fulfil all role functionalities associated with operations and sales. Demonstrate a strong understanding of company products or services as well as business position and competition to keep business competitive.REQUIREMENTS: Five (5) years of proven sales experience in business or a related area. Selling and understanding software solutions is vital. Must have a good technical understanding to be able to devel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDM2OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780148&xid=1109_184369
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South Africa’s leading provider of Electronic Bill Presentment and Payment (EBPP) solutions requires the full-time services of a seasoned software support consultant with excellent interpersonal skills to assist clients on site. Work with large scale architecture, technology and exciting projects used by millions of people - both enhancements and new projects. The Company offers a modern office environment, incorporating a focus on employee well-being and career growth. Acting as an Ambassador and provide Product Support to Government Departments in KZN.
* Interaction with client Branches on a daily basis.
* Respond to incoming requests for Product demonstrations and Training and one-on-one consultations.
* Arrange Product training sessions where necessary
* Communicate new product services and new procedures to client Staff
* Maintain existing relationships with Staff and IT personnel
* Training/Maintaining additional client consultants when/if required
* Maintain accurate log entries of contacts and resolution details and follow up information
* Timeous submission of weekly and monthly activity reports and training evaluation forms
* Troubleshoot software product issues at branches
* Assist with Product roll out when necessary (Installations and training of new versions)
* Ensure all of your sites experiencing issues are visited and assisted
* Ensure Sites with POS devices who have no card transactions, are visited to see why no card transactions are being done
* All sites that have not successfully day ended or opened shifts, to be contacted to resolve issues
* All issues to be logged on software system
* Ensure Day End is successful at the site that you are attending to
* Weekly and Monthly Activity reporting and all required supporting documentation to be submitted on time i.e. Site Sign Off Forms, Training Registers, Day End Reports and Evaluation Forms
* Grade 12 and A+ Certified or similar qualification essential
* Intermediate level of Microsoft Word, Excel and SQL knowledge
* Proficient in English, knowledge of Zulu or other languages highly beneficial
* Must have 3-5 years experience in client facing software support
* Valid drivers license and own transport a must
* Must be willing and able to travel extensively
* AA accredited roadworthy certificate required on application for position
* Only candidates with a passion for IT support and personal client interaction need apply
Market Related Remuneration
* Grade 12 and A+ Certified or similar qualification essential
* Intermediate level of Microsoft Word, Excel and SQL knowledge
* Proficient in English, knowledge of Zulu or other languages highly beneficial
* Must have 3-5 years experience in client facing software support
* Valid drivers license and own transport a must
* Must be willing and able to travel extensively
* AA accredited roadworthy certificate required on application for position
* Only candidat
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNjQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268834&xid=1555_71647
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
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