Regional Consultant Durban

South Africa’s leading provider of Electronic Bill Presentment and Payment (EBPP) solutions requires the full-time services of a seasoned software support consultant with excellent interpersonal skills to assist clients on site. Work with large scale architecture, technology and exciting projects used by millions of people - both enhancements and new projects. The Company offers a modern office environment, incorporating a focus on employee well-being and career growth. Acting as an Ambassador and provide Product Support to Government Departments in KZN.  * Interaction with client Branches on a daily basis. * Respond to incoming requests for Product demonstrations and Training and one-on-one consultations. * Arrange Product training sessions where necessary * Communicate new product services and new procedures to client Staff * Maintain existing relationships with Staff and IT personnel * Training/Maintaining additional client consultants when/if required * Maintain accurate log entries of contacts and resolution details and follow up information * Timeous submission of weekly and monthly activity reports and training evaluation forms * Troubleshoot software product issues at branches * Assist with Product roll out when necessary (Installations and training of new versions) * Ensure all of your sites experiencing issues are visited and assisted * Ensure Sites with POS devices who have no card transactions, are visited to see why no card transactions are being done * All sites that have not successfully day ended or opened shifts, to be contacted to resolve issues * All issues to be logged on software system * Ensure Day End is successful at the site that you are attending to * Weekly and Monthly Activity reporting and all required supporting documentation to be submitted on time i.e. Site Sign Off Forms, Training Registers, Day End Reports and Evaluation Forms * Grade 12 and A+ Certified or similar qualification essential * Intermediate level of Microsoft Word, Excel and SQL knowledge * Proficient in English, knowledge of Zulu or other languages highly beneficial * Must have 3-5 years' experience in client facing software support * Valid driver's license and own transport a must * Must be willing and able to travel extensively * AA accredited roadworthy certificate required on application for position * Only candidates with a passion for IT support and personal client interaction need apply Market Related Remuneration * Grade 12 and A+ Certified or similar qualification essential * Intermediate level of Microsoft Word, Excel and SQL knowledge * Proficient in English, knowledge of Zulu or other languages highly beneficial * Must have 3-5 years' experience in client facing software support * Valid driver's license and own transport a must * Must be willing and able to travel extensively * AA accredited roadworthy certificate required on application for position * Only candidat