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A steel supplier in the Umbilo area is
looking for hard working, trustworthy code 8 drivers to perform collections and
deliveries among other general tasks..
Minimal driving experience is required but
knowledge of routes around Durban would be beneficial. Candidates also need to
have basic mathematics skills as well as be able to measure dimensions of goods
accurately.
Suitable applicants can submit their CV to
hr@harkus,co,za
22d
Umbilo
Results for general jobs no experience needed in Jobs in Durban
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience ...Job Reference #: 202639
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202645
2d
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The purpose of this role is design, building code and implementation as specified within the project plan and accordance with the defined business needs.
Primary Responsibilities for the Role
Technical analysis & design
Ability to understand and interpret requirements and technical specifications.Ability to produce technical specifications of small-medium complexity programs.Ability to produce database designs.Ability to provide technical estimates to work.
Support and development
Create and amend programs in accordance with the design, agreed development standards and tools to achieve a well-engineered solution;Maintain documentation and project files with respect to progress, problems, needed changes, etc., and provide regular reports on such to the Team\ Project leader and/or Systems;Review technical deliverables and manage quality in order to ensure that what has been built meets user expectation;Provide daily technical, functional and operation support for the existing software applications.
Testing
Construct, interpret and execute system and program test plans to verify correct operation of completed systems;Plan, design and conduct test of program; correcting errors and re-test to achieve an error free result.
Skills and Competency
Is a self-starter who requires minimal supervision, and takes high ownership of work assignedMust be able to provide guidance and support to junior developers to ensure that project deliverables are met in the required quality standards, time and budget estimations;Takes a logical, analytical approach to problem solving and pays close attention to detail;Ability to work under pressure;Ability to work from test scripts as well as the ability to complete independent, non-script-based testing;Good communications skills (verbal and written)Experience using different development methodologies by the organisation;Takes ownership of assigned tasks, maintains good rapport within the team, provides strong contribution and feedback to/ from the team lead;Contributes towards improving development/ support process. Focus on evaluating and analysing flaws/ discrepancies in system, and ability to implement efficient, high-quality solutions;Work well with others as part of a team.
Desired Skills, Experience and Qualities:
Education & Qualification
BSc (Computer Science or Information Systems)/ BCom(Information Systems)/A National Diploma in IT/and or equivalent qualification;M...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDc2NzU4MzkwP3NvdXJjZT1ndW10cmVl&jid=1200341&xid=3476758390
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The purpose of this role is to design, building code and implementing the solution as specified within the project plan and accordance with the defined business needs.
Primary Responsibilities for the Role
Technical analysis & design
Analyse and design new/ existing system changes and evaluate business impact of change, enhancements and new designs;Analyse system change requests to provide work estimates;Ability to review supplied specifications, conceptualise the technical solutions to meet the requirements and map the relevant technical designs and documents for the required changes e.g. physical data flows, file layouts, routines and utilities, program specifications or prototypes;Translate the logical designs into physical designs and detailed programs designs, taking into account the agreed standards, the target environments infrastructure and architecture, performance requirements and external integrations;Liaise with the system development team or support consultants on the development of enhancements to overcome known problems or further fulfil the requirements;
Support and development
Creates logical and innovative solutions to complex requirements. Understanding of working as part of a project team;Create and amend programs in accordance with the design, agreed development standards and tools to achieve a well-engineered solution;Maintain detailed documentation and project files with respect to progress, problems, needed changes, etc., and provide regular reports on such to the Team\ Project leader and/or Systems;Review technical deliverables and manage quality in order to ensure that what has been built meets user expectation;Ensure ongoing technical and application support that will comply with the established level of service and support for existing systems to the line organisation users;Provide daily technical, functional and operation support for the existing software applications;
TestingConstruct, interpret and execute system and program test plans to verify correct operation of completed systems;Plan, design and conduct test of program; correcting errors and re-test to achieve an error free result.
Desired Skills, Experience and Qualities:
Education & Qualification
BSc (Computer Science or Information Systems)/ BCom(Information Systems)/A National Diploma in IT/and or equivalent qualification;Professional Qualifications Level 5;Microsoft Certified Systems Developer (MCSD) or Microsoft Certified Professional (MCP) would be an advantage.
Skills and Competency
Is a self-starter who requires minimal supervision, and take...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NzA4OTkyOTU/c291cmNlPWd1bXRyZWU=&jid=1254568&xid=570899295
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A chemical manufacturing company based in Durban is looking for a Chemical Procurement Expeditor / Administrator on a temporary basis. Requirements: Supply Chain or Purchasing qualification, at least 2 years relevant experience, proficiency in Excel, good analytical skills. Duties include daily monitoring of stock levels and performing raw material needs analysis, produce a list of products required and rank them in order of priority, generate purchase orders
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjQxNDAzNzE0P3NvdXJjZT1ndW10cmVl&jid=1292681&xid=3641403714
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We are looking for a motivated, dynamic individual to join our Software Development team. The ideal candidate will be involved in design, build, implementation and support of Application suites from the functional specification to product, in accordance with the defined business needs. The role requires scheduling, prioritisation, successful delivery of improvements, bug fixes and support of the product suite, in consultation with the Team\ Project Leads, and using defined SDLC standards.
Primary Responsibilities for the Role
Technical analysis & design
Ability to understand and interpret requirements and technical specifications;Ability to produce technical specifications of small-medium complexity programs;Ability to produce database designs;Ability to provide technical estimates to work.
Support and development
Create and amend programs in accordance with the design, agreed development standards and tools to achieve a well-engineered solution;Maintain documentation and project files with respect to progress, problems, needed changes, etc., and provide regular reports on such to the Team\ Project leader and/or Systems;Review technical deliverables and manage quality in order to ensure that what has been built meets user expectation;Provide daily technical, functional and operation support for the existing software applications;Available to provide After-hours and 24/7 support on a rotational basis;Provide first line support to the customers when required;Must be able to communicate with customers and keep a good rapportMust be able to prioritise between project work and customer supportMust be willing and available to travel to site for project and or support when required.
Testing
Construct, interpret and execute system and program test plans to verify correct operation of completed systems;Plan, design and conduct test of program; correcting errors and re-test to achieve an error free result.
Desired Skills, Experience and Qualities:
Skills
Is a self-starter who requires minimal supervision, and takes high ownership of work assignedMust be able to provide guidance and support to junior developers to ensure that project deliverables are met in the required quality standards, time and budget estimations;Takes a logical, analytical approach to problem solving and pays close attention to detail;Ability to work under pressure;Ability to work from test scripts as well as the ability to complete independent, non-script based testing;Good communications skills (verbal and written);Experience using different development methodologies by the organisation;Takes ownership of assigned tasks, maintains ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzI3MDM1ODc3P3NvdXJjZT1ndW10cmVl&jid=1305274&xid=2727035877
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Our client in the Durban area is recruiting for a Branch Supervisor, to assume overall responsibility for the effective operations and profitability of the branch.
To actively sell company products and ensure sales targets and growth is achieved.
To supervise representatives.
Achievement of all sales targets and growth
Sell, promote and Market the companys Products and ensure that the following is achieved:
Performance of sales activities
Promote and sell new products as the Bank introduce same from time to timePhone clients for sales (Tele-Sales)
Application administration and costs
Capturing of Loan ApplicationsCheck loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
Sales focus
Maintain responsibility for the branches Profit & Loss and BudgetDetermine the critical success factors for new customer acquisition and customer retention
Risk and compliance management
Ensure preventative measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to relevant legislationIdentify, evaluate and monitor and make recommendations deemed necessary to the respective risk and compliance champion in order to assess, reduce, eliminate or control any current or prospective risks to the company arising from violations of, or non-conformance with, laws, rules, regulations, prescribed practices, internal policies, procedures and ethical standards
People management and development
Responsible for training and development of branch staff, assessing team member needs and finding resources to address applicable needWorking with HR, interview, hire and terminate branch team members
Customer service
Create and maintain productive relationships with internal and external clients by providing advice and assistanceCreate understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
NQF6
RE5
5-10 years experience in Management/Oversight/Supervision in the Financial Services environment
Full Rep in all Product Categories
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjU5MTY0NDM1P3NvdXJjZT1ndW10cmVl&jid=534705&xid=1259164435
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LetsLink Recruitment is assisting a Private Hospital Group to employ a Nurse Manager The work is based in Durban KwaZulu Natal.
The Nursing Manager will be responsible for the overall Nursing Management of the hospital.
This includes the co-ordination of all functions and activities related to the provision, promotion, and assurance of quality patient care, through the leadership of a multidisciplinary team in consultation with all relevant stakeholders.
The Nursing Manager will assume responsibility for motivating, supporting and optimising staff performance through capacity building, mentoring, and training thereby ensuring that an optimum contribution is made to the successful functioning of the hospital.
Key work output and accountabilities:
Demonstrate an integrated knowledge of the business mission, value proposition and value chain by presenting clear market related business cases for nursing initiatives in response to more complex situations affecting the hospital.Understand how local demands and supply dynamics translate into financial, operational, and labour requirements and aligns tactical plans accordingly.Be aware of the impact of critical national and local environmental factors e.g., skills shortages, power shortages etc. on hospital conditions.Consider and integrate relevant local environmental factors into SWOT analysis and tactical nursing plans, making adjustments and improvements as needed and respond to changes.Understand nursing “best in class” benchmarking and apply the knowledge to audit the hospital nursing practices and identify and implement areas of improvement.Moves others to action by translating the vision and values into day-to-day activities and guiding others to take the appropriate action steps to support the vision and values.Managing all related nursing services and activities according to the policies, procedures, philosophy, and objectives of the Group and the Hospital.Ensuring that nursing standards, quality assurance and risk management is maintained within the hospital.Implementation and management of clinical governance.Manage, advise and influence the delivery of cost-effective quality nursing care in line with Clinical Governance strategy and evidence-based practice.Assign decision making authority / task responsibility to appropriate persons to maximise organisation end employee effectiveness.Evaluate the patient’s journey through patient experience and stakeholder input.Build strategic interdepartmental relationships to help achieve business goals.Management of the nursing budget as well as understanding the financial fundamentals of the healthcare business.Drive business unit profitability by monitoring and managing expenses and implementing financial controls.Assist in ...
https://www.ditto.jobs/job/gumtree/1806522354?source=gumtree
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JOB PURPOSE
Assists in planning and implementing pursuit of strategic opportunities forBusiness Insurance, by cultivating client relationships or other commercialrelationships and identifying new markets for Business Insurance products orservices.
RESPONSIBILITIES
Business DevelopmentCustomer Relationship Development / ProspectingCustomer Needs ClarificationSell Customer PropositionsSales Opportunities CreationCustomer Relationship Management / Account ManagementCustomer Relationship Management (CRM) DataOperational CompliancePersonal Capability Building
BEHAVIORAL COMPETENCIES
Customer FocusDrives ResultsCommunicates EffectivelyInterpersonal SavvyManages ComplexityPersuadesCollaboratesBeing Resilient
SKILLS
Customer-Focused ApproachUnderstands Customer NeedsBuilds RapportVerbal CommunicationPolicy and proceduresCommercial AcumenNegotiates TacticallyCloses EffectivelyKnows the Buying InfluencesManages Customer IndifferenceStrengthens Customer ConnectionsEffectively Presents Solutions
EDUCATION
General EducationMatric/SAQA Accredited Equivalent (Essential)Full FAIS accreditation (150 credits) (Essential)RE 5 (Essential)RE 1 (Advantageous)
EXPERIENCE
General Experience
3-6 years industry and commercial experience
ADDITIONAL INFORMATION
*SAQA Accredited Equivalent - it is the onus of the applicant to provide TIH andits subsidiaries with certified evidence that their qualification(s) meet theequivalent NQF level required for this role at time of application.*Financial Sector Conduct Authority (FSCA) competency requirements: FAISrecognised qualifications / Regulatory Examinations / Class of BusinessCertification and / or CPD according to your DOFA (where applicable). As aregistered Financial Service Provider, we are mandated to ensure that all ourrepresentatives are and remain fit and proper at all times. By applying for thisrole, you consent to having your relevant qualification and or accreditation orconfirm that you are working towards meeting the competency requirements. Youfurther consent to the relevant information being verified.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDQzNjI5MTM0P3NvdXJjZT1ndW10cmVl&jid=1684803&xid=4043629134
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JOB PURPOSE
The Business Sales Representative develops relationships with customers toenable growth within the Business Insurance channel. Alongside meeting therequired metrics set out by business, this role will be able to quote, sell andunderwrite in accordance with business requirements.
RESPONSIBILITIES
Business DevelopmentCustomer Relationship Development / ProspectingCustomer Needs ClarificationSell Customer PropositionsSales Opportunities CreationPerformance ManagementOperational CompliancePersonal Capability Building
BEHAVIORAL COMPETENCIES
Communicates EffectivelyDrives ResultsPersuadesAction OrientedEnsures AccountabilityInterpersonal SavvyBeing ResilientManages ComplexityCollaboratesDecision Quality
SKILLS
Verbal and Written CommunicationCommercial AcumenSales Planning and CoordinationPresentation skillsAction PlanningNegotiationCompliancePolicy and proceduresComputer and System skills
EDUCATION
General Education
Grade 12/SAQA Accredited (Essential); RE compliant (Advantageous); 150 FAISCommercial Credits (Advantageous); Relevant 3 year degree or diploma inrelevant field (Advantageous)
EXPERIENCE
General Experience
1 - 3 years commercial experience (Essential); Experience in Financial ServicesIndustry (Advantageous)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjc4NDgwODcwP3NvdXJjZT1ndW10cmVl&jid=1684800&xid=3678480870
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Our client a leader in the manufacture, distribution and provisioning of packaging and fastening solutions, based in New Germany, Durban; is currently looking to employ an experienced Sales Consultant.
An awesome career opportunity awaits.
Requirements:
Minimum 3-5 years of professional experience in the Manufacturing sector.Possess an extensive network of inspiring business relationships.Possess an innovative vision to open doors to develop lasting business relationships.Minimum Grade 12 and higher education would be advantageous.Proficiency in English/IsiZulu.Market Knowledge, Time Management, Negotiation & Planning Skills.
Responsibilities:
Conducting research to identify new markets and opportunities and acquiring new accounts.Successfully convert leads into clients, promote and sells the most appropriate solution in an honest and transparent manner, ensuring a proper needs analysis is done first.To do value added sales in your expanding pipeline, and thus concluding deals.Possess an innovative vision to open doors to develop lasting business relationships.Possess a talent for closing deals and client satisfaction.Build on long -term relationships with new and existing clients.Resolve product and service-related problems, providing trustworthy feedback and after-sales ongoing support with clients.Assess clients needs and resources and recommend the appropriate goods or services.Obtain sufficient knowledge of all competitor products and pricing to be able to efficiently market and sell company products and services.Continually develop skills and ensure advanced knowledge of all products.Ensure advanced knowledge of pricing structures for all products/services and generate quotations.Provide a sales forecast, which supports stock forecast to the manager on a monthly basis.
Personal Suitability:
Team player.Excellent communication skills, both verbal and written.Must be able to communicate with key role players at all levels of the business industry.Client focus, reliable and organized, with effective interpersonal skills.Determination to achieve.
Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTEyMDE2MTk2P3NvdXJjZT1ndW10cmVl&jid=1479638&xid=3512016196
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/1073947081?source=gumtree
2d
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One of our top clients is looking for in the beauty industry that provides specialised nail education is looking for On the road nail sales consultants
The position requires strong inter-personal, organizational, admin and multi-tasking skills.Must be fluent in English (speaking and writing)On the Road- sales experience and professional nail experience/training essentialMust have own car, valid driver’s licence, insurance for rental in the case that their car is not drivable (accident or engine issue)She would receive a well-developed existing client base and be responsible for managing and growing the client base as per her SOPs and KPIsFirst appointment begins at 8.30am and last appointment ends at 4.45pm, followed by a 15 minute team huddle closing off the day until 5pm.There should be between 5 - 8 visits a day depending on the area she is working in on that day.Orders are taken during clients visits and captured during the day and if necessary, after hours using our online ordering portalIn an addition to taking orders, store visits will include product launches, kit checks, merchandising of retail and professional stock, troubleshooting (but not training), product spotlights and general value adds.All visits are to be booked in advance and rebooked for the following 2 months.Must be capable of managing their online diaryMust be computer literate - Software used: Online ordering portal, Skynamo tracking system, One Drive - file share, Outlook emails & online calendar, ExcelNo additional work, beauty salon or otherwise, is permitted during the week or weekend.Smoking is not allowed
Hard Skills:
Must be capable of managing their online diary (with support from the admin team)Must be computer literate - Software used: Online ordering portal, Skynamo tracking system, One Drive - file share, Outlook emails & online calendar, ExcelOrders are taken during clients visits and captured during the day and if necessary, after hours using our online ordering portal.In an addition to taking orders, store visits will include product launches, kit checks, merchandising of retail and professional stock, troubleshooting (but not training), product spotlights and general value adds.
Soft Skills:
The position requires strong inter-personal, organisational, admin and multi-tasking skills.Must be fluent in English (verbal and written)Time management essential, with the ability to complete work timeously and ask for support when needed.Understand the need to handle tasks to completion, supporting multiple communication devices/software (whatsapp, emails, calls, online diary)Capable of learning and following company SOPS
Non-Negotiables:https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODc4NDMxOTg2P3NvdXJjZT1ndW10cmVl&jid=1740225&xid=3878431986
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Our renowned client, who specializes in automotive lubricants, is currently seeking an experienced Outbound Sales Representative to join their team in New Germany, Durban.
PRIMARY DUTIES AND RESPONSIBILITIES
Establishing, developing and maintaining business relationships with current customers and prospective customers to generate new business of the organization’s products.Make telephone calls and in-person visits and presentations to existing and prospective customersAcquire a deep understanding of the customer needs and requirements.Build a referral base through customers reached.Reach out to customer leads through professional appointments.Present products in a manner that the customer understands the value and need that is created.Monitoring sales to ensure targets are met.
PREFERRED SKILLS
Meet and exceed sales targets.Good Communication Skills.Excellent Sales & Marketing Inter-Personal Skills.Computer Proficiency.
MINIMUM REQUIREMENTS
MatricSales & Marketing Degree or Diploma will be preferredProven Track Record in Sales with 3 – 5-year experience in a similar role.3 – 5 years’ experience using Pastel software.Willing To Travel.Previous experience working in the automotive industry.Contactable References.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTE1MzQ5NzU0P3NvdXJjZT1ndW10cmVl&jid=1187648&xid=2115349754
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Position: Pest Control Operator Technician
Location: Pinetown
Minimum Qualifications:
Matric or equivalent certificateFully qualified (NCPC) or PMA/PCSIB and registered with Department of Agriculture (P-Number)Previous Pest Control experience
Skills and Competencies:
Must be customer focused/orientatedAbility to identify customer needs and solutionsShould display professional attitudeMust be presentableRequires valid, unendorsed code 08 drivers licenseHighly developed communication skills (Written/Verbal/Non-verbal)Requires good time management skills to efficiently and effectively perform daily dutiesGood physical healthKnowledge of competitors and competitor activity
Roles and Responsibilities
Providing quality pest control/management serviceAchieving standards of productivity as set by the companyRetention of existing clientsComplying with the Codes of Practice: Rules of conduct.Compile necessary documentation for client and office after service is completedAdvise client on housekeeping, stacking and proofing requirementsComply with legislation and regulationsEnsure equipment is maintained and clean at all timesCarry an adequate range of pesticides and equipment, necessary to delivery serviceEnsure the company vehicle and image is protected at all timesEnsure the usage of the correct Personal Protective EquipmentEnsure company and client Health & Safety requirements are met
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjA3MDA0NzEzP3NvdXJjZT1ndW10cmVl&jid=1110258&xid=3207004713
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Job Description/Duties:
Client Relationship Management: • Developing trust relationships with a portfolio of major clients. • Develop and sustain relationships with customers that brings income to the company. • Acquiring thorough understanding of key customer needs and requirements. • Expanding relationships with existing customer needs and requirements. • Ensure correct product and services are delivered to customers in a timely manner. • Resolve issues and problems faced by customers and deal with complaints to maintain trust. • Use company resources to develop and implement strategic solutions to achieve key clients’ long-term goals. Sales: • Play integral part in generating new sales that will turn into long-lasting relationships.Reporting: • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Employee Management: • Employee recruitment.• Onboarding and induction of new employees.• Training and development. • Employee relations. (Discipline in the workplace)• Performance management.• Employee wellness.• Employee motivation.
Other:• Communicating and collaborating with advertising, design, marketing, sales, and logistic departments to ensure keyclients’ needs are met. • Attend trade shows and marketing events as required.
Minimum Requirements:
Qualifications:• Grade 12 (Matric).• Bachelor’s degree in Business Administration, Marketing, Finance, Sales, or related field.
Experience:• Minimum of 5 years’ experience in similar positions- in FMCG environment. • Proven experience as an Accounts Manager.• Experience in sales and providing solutions based on customer needs.
Knowledge: • Proficient knowledge and experience in Microsoft Office. • CRM software.
Skills: • Ability to analyze data and sales statistics. • Strong communication and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels. • Excellent organizational skills. • Strong negotiation and leadership skills. • Able to manage multiple key accounts withoutcompromising on the quality of services provided.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82Mzk3ODM5MzE/c291cmNlPWd1bXRyZWU=&jid=1226637&xid=639783931
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Our renowned client, who specializes in automotive lubricants, is currently seeking and experienced Internal Telesales Agent to join their team in New Germany, Durban.
PRIMARY DUTIES AND RESPONSIBILITIES
Receiving Telephonic and Email Orders.Provide Customers with expert product information and support.Liaising and working closely with dispatch regarding deliveries.Invoicing and following up on quotations.Stock Taking, accurate record keeping of pricing and back orders.Calling existing and potential customers to encourage them to purchase company products.Accurately recording details of customers’ purchase orders.Processing all customer purchases accordingly.Generating promising leads.Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.Developing and sustaining customer confidenceDeveloping in-depth knowledge of customer products and services to make suitable recommendations based on customers needs and preferences.Continually meeting or exceeding daily and monthly sales targets.
PREFERRED SKILLS
Good Communication Skills.Excellent Sales & Marketing Inter-Personal Skills.Computer Proficiency.Ability to manage tasks efficiently under pressure and managing time.High level of Customer Service at all times.
MINIMUM REQUIREMENTS
MatricSales & Marketing Degree or Diploma will be preferredProven Track Record in Sales with 3 – 5-year experience in a similar role.Previous experience working in the automotive industry.Contactable References.3 – 5 years’ experience using Pastel software.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjY2MjA0ODUzP3NvdXJjZT1ndW10cmVl&jid=1187649&xid=3266204853
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Responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned or directed.
Responsibilities and expectations (not limited to):
Responsible for coaching, developing, and improving the abilities of incubation agent to effectively meet performance standards that lead to their successful graduation from the incubation programCoach all incubation agents making sure they achieve a benchmark of 80% on all activitiesPerform monitoring sessions and other development activities such as role playing, while meeting the required daily and weekly quotasManage and reinforce the schedules of incubation agents to ensure strong attendance throughoutMonitor maximum performance and ensure all agents performing below the 80% benchmark are communicated to managementProvide feedback through daily, weekly, and otherwise assigned reports to ManagementConduct daily, weekly, and otherwise assigned performance reviews of the incubationagents, as well as creating individual development plans where neededInfluence personnel decisions for assigned incubation agentsIdentifying process improvement opportunities with the strategy and curriculum used throughout the incubation course mapEnsures performance, graduation, and attendance goals of incubation are consistently met
Desired Experience and Qualifications
Previous coaching/training experience at a contact center is advantageousClear disciplinary RecordMatric Excellent communication skillsComputer literateClear criminal record.Must be South African Citizen
Competencies
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillshttps://www.ditto.jobs/job/gumtree/2323078959?source=gumtree
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Pasta Specialist : Research and Development Manager
The Ideal Research and Development Specialist should have previous experience from a Pasta Factory with a demonstrated history of working as the Plant or Factory Manager .
Must be Skilled in Sensory Evaluation, Management, Continuous Improvement, Product Development, and Research and Development (R&D). Education: Bachelors degree (B.S.) or equivalent combination of education and experience. B.S. degree in, Food science, or Food technology, Chemical engineering is preferred.
Minimum 5-7 years related experience in Research and Development or related field. Ability to read, analyze in English, French/ Portuguese / Spanish would be an advantage Travel is essential , as the candidate must be willing to travel through Africa, Middle East and the world - at least 30-40 % of your time will be spent travelling.
Role and Responsibilities:
Understand raw materials, packages, and finished goods and processing, technical function of each material and effectiveness threshold in order to assess regulatory compliance.
Perform activities relevant to the product development process, which may include but not limited to conceptualization, formulation and prototype evaluation, optimization and standardization, cost calculation, commercial translation and product launch.
Select new materials and negotiate prices for new materials and current materials, updating material list or vendors as needed with the goal of reducing the cost of the current materials.
Design and test products to ensure shelf life stability and all aspects of product (flavor, color and texture, nutritional content etc.).
Conduct variety of applicable tests and analyses on products to determine inherent properties and present analysis of results to the department for further product development and improvement.
Research consumer awareness or trends, relating to product development (including legal issues). Execution of research on consumer taste preference through validation internally and/or externally.
Collaborate with process engineers, plant management, marketing specialists and external customers in order insure projects remain on schedule and within budget.
Conduct production trials to ensure successful launch of new and revised products.
Monitor production to confirm plant capability and conformance to design criteria and train plant operation. Understand and apply knowledge of federal, state, local and international government and industry regulations pertaining to standards on food safety, nutrition, food preparation and processing in the design and development of products to ensure compliance.
Report and present oral and written updates including product demonstrations to team and customers.
Prepare all necessary document such as, but not limited to, test report, Standard Formulation, Standard Process, any other n...
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