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*Reference: PE009588-Tabz-1*
As a Network Engineer youll have responsibility for setting up, developing, and maintaining the networks within the company.
*Experience and Qualifications:*
* Matric
* Relevant Diploma
* Cisco Certifications (CCNA, CCNP) required
* Strong understanding of network infrastructure and network hardware.
* Deep understanding of application transport and network infrastructure protocols (e.g IPSEC, HSRP, BGP, OSPF, 802.11,QoS)
* Deep understanding of and the ability to create accurate network diagrams and documentation for design and planning network communication systems.
* Provides specific detailed information for hardware and software selection.
* Network security experience.
* Hands-on experience with monitoring, network diagnostic and network analytics tools.
* Solid understanding of the OSI or TCP/IP model.
* LAN and WAN experience.
*Responsibilities* *Manage (Internal Process)*
* Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
* Performing disaster recovery operations and data backups when required.
* Perform network maintenance and systems upgrades including services packs, patches, hot fixes and security configurations.
* Monitor performance and ensure system availability and reliability.
* Provide Level 2/3 support, troubleshooting and diagnosis to resolve issues.
* Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
* Select and implement security tools, policies and procedures in conjunction with the company’s security team.
* Liaise with vendors and other IT personnel for problem resolution.
* *
*Engage with clientys in a client centric manner (Client Services)*
* Provide authoritative, expertise and advice to clients and stakeholders
* Build and maintain relationships with clients and internal and external stakeholders
* Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
* Make recommendations to improve client service and fair treatment of clients within area of responsibility.
* Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
* *
*Self-management and teamwork (People)*
* Develop and maintain productive and collaborative working relationships with peers , clients and stakeholders
* Positively influence and participate in change initiatives
* Continuously develop own expertise in terms of professional, industry and legislation knowledge
* Contribute to continuous innovation through the development, sharing and implementation of new ideas
* Take ownership for driving career development
* Effectively manage time and ensure optimal productivity
* Ensure technical product and legislative knowledg
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NTMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243336&xid=1555_55532
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Our client in Umhlanga is looking for a professional, experienced Life Insurance Broker. Candidates with proven experience as a financial advisor, currently practicing, within the banking industry, would be advantageous. MatricRE1 or RE5 CertificateMinimum 2/3 years experience as a financial advisor.Class of business certificates, if DOFA is from April 2018 onwardsOwn reliable transportDrivers licenseMust be comfortable driving to government hospitals to meet clientsWith regards to New Business Development, the Life Broker would have a team Its not something the Life Broker would be doing on his/her own. The Call centre will book appointmentsAdmin department will prep files
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg0MjM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214628&xid=1109_84236
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Thekwini TVET College invites suitably qualified and experienced individuals to apply for the following permanent posts based in Durban:
*SENIOR LECTURER: CIVIL ENGINEERING (PL2) X1*
*PERMANENT*
*CAMPUS: MELBOURNE *
* REF: MEL 01/03/2022*
* NOTCH: R353 979.00 PA*
* Matric certificate or equivalent
* A relevant recognized tertiary qualification in Civil Engineering (REQV 13)
* Teaching qualification in secondary/higher school
* Valid SACE registration
* Minimum of three (3) years lecturing experience at a TVET College
* Sound civil engineering subjects knowledge and work-related applications
* Computer literacy (Ms Office)
* Knowledge of examination and assessment policies
* Knowledge of the CAP and Coltech systems
* Leadership and management skills, good communication skills and interpersonal skills, passion for learning and teaching as well as good record keeping and administrative skills
* Ability to plan ahead and apply good time management skills
* Problem solving skills
* Organization skills to ensure effective quality teaching and learning
* Be able to make decisions on operational matters and implementation
* Driver’s licence
* Be a subject advisor
* Facilitate subject allocation and time tabling
* Supervise lecturers in the campus and manage their performance in terms of IQMS
* Coordinate assessment and moderation in the campus
* Develop strategies to enhance student performance and good results
* Monitor and manage student attendance and upload attendance
* Manage and supervise assessment and examination process in the section including timeous marking and moderation of question papers, preparation of ISAT and ICASS activities
* Monitor Lecturer performance
* Conduct classroom visits
* Advise campus management regarding the allocation of work amongst staff
* Maintain a comprehensive and up to date record of staff
* Ensure POA’s and POE’s are done timeously
* Monitor teaching and learning through LMS
* Enhance administration efficiency within the campus and college
* Member of campus management team and relevant committees
* Coordinate Health, Safety and wellness programmes on campus
* Assist with daily running of the campus.
*CLOSING DATE: TUESDAY, 25 March 2022,*
*TO BE INCLUDED IN THE APPLICATION:*
* Applications must be submitted on the prescribed Z83 (obtainable from any Public Service Department or on the internet at ((www.gov.za/document)(http://www.gov.za/document)), which must be completed in full, originally signed and dated by the applicant
* Applications must be accompanied by a covering letter clearly indicating experience in the post applying for, a detailed Curriculum Vitae *indicating subjects and level(s) taught*
* Copies of Qualifications and *Academic Record indicating subjects passed*, Identity Document, Valid SACE Registration and Drivers Licence (where applicable)
* A copy of the SAQA certificate of verification of
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NjU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190033&xid=1555_25656
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A dynamic Managed IT Services Provider in Durban seeks technically strong and ambitious IT Desk Technician. Your role will be to schedule callouts, site visits and provide emergency support to customers in a customer facing and highly visible role as part of the job function. Based on the information provided in the support tickets the Field IT Technician will either accept and resolve the incident or identify it for escalation to the relevant team for resolution. In addition, the candidate will assist with the sales cycle and other support where required.Duties:Handling responsibilities – Review all assigned tickets and ensure scope is present in ticket and is clearly understood.Request clarification if anything is unclear.Correctly log incidents, categorising and prioritising them while ensuring to have a clear understanding of the problem.Monitor assigned tickets to ensure no scheduled callouts or visits go unnoticed.Effectively manage customer expectations with timeous updates, clear telephonic communication and direct updates to the clients’ nominated point of contact throughout the support process.Co-ordinate all scheduled activities with the Service Co-ordinator.When no callouts are scheduled the Field IT Technician will be required to assist other areas in clearing ticket queues.Sign off’s always to be obtained and notes reinterred into the ticketing system.Effective log time and mileage.Proactive Tasks - Complete routine proactive maintenance where needed.Maintain and develop own knowledge and skills to assist with first time fault resolution.Communicate critical site issues to the company’s Account Management team when and as needed.Teamwork - Collaborate with the team to ensure that tickets are closed timeously, and queues are not unwieldy.Attend monthly team meeting with team and be prepared for queries on tickets.Update the company Knowledgebase and Documentation as information is gained or where needed.Customer Relationship Management - Promote and represent the company’s brand and values at all times.Respond to clients’ requests as quickly and efficiently as possible.Drive the development of strong relationships between company and its clients at all times.Contribute towards client satisfaction wherever possible.Take every opportunity to help colleagues delight clients at all timesAssist Sales Team where required and escalate sales opportunities by recommending technical resolution where issues are systemic or chronic.Additional Responsibilities - Identify areas for improvement and make constructive suggestions for change.This job description is not exhaustive and may be subject to change depending on business requirements.All works to be completed as set out by Ways of Work provided.Requirements:Qualifications – Grade 12 Senior Cert
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0MDUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214736&xid=1320_14053
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CORE PURPOSE OF THE JOB The Retail Strategy Manager will oversee strategic retail initiatives that will support the development of growth plans and profitability goals within the Company. Responsible for conceptualising retail marketing ideas, making evaluative judgements and developing creative concepts for client. Responsible for enhancing the strategic partnership with key client by delivering relevant actionable insights, and strategic leadership.· Developing a shopper marketing strategy for client based on shopper insights.· Tailoring shopper marketing campaigns according to insights from consumers.· Overseeing beginning to end multi-channel shopper marketing campaigns.· Developing point of sale for use in store· Project management of various marketing campaigns.· Delivering activation plans that span the entire shopper journey.· Tracking and reporting results of various in store marketing campaigns.· Managing brand budgets and maximising return on investment.REQUIREMENTS Degree or diploma equivalent in Marketing ESSENTIALMinimum 5-10 years experience in MarketingA background in Project Management and Marketing Management would be advantageous.SA Citizens onlyMust be Criminal ClearMust reside in Durban or be willing to relocateExperience Must have assumed a leadership role within a Creative Department/Agency.Ideally should come from an advertising or marketing backgroundThe candidate should have significant creative design experience as well as considerable knowledge of the retail market.Has experience relative to conducting creative pitches to customers.Behaviours, Knowledge, Skills and Attributes Must be an exceptional thinker and visionary in thoughtExcellent design skills, including typography, layout, colour and conceptualStrong communication, inter-personal, leadership skillsA keen understanding of people, management processes, and customers needsMust be customer focused and flexible with good relationship-building skillsWork with multiple projects under strict deadlinesCandidate must be creative, imaginative, persistent, and able to communicate their ideas in writing, visually, and verbally.Must be well-read, open to new ideas and influences and quick to react to changing trends.Good business sense and sales ability with strong presentation skills.Great collaborative skills, rigorous analytical skills and strong creative driveTechnical skills Strong technical ability in conceptual and structural designAbility to develop project plans, schedules, work breakdown structures and to lead and coordinate projects.Skilled in organizing resources and establishing priorities.Familiar with Apple Mac and Microsoft Office
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg0MTkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214607&xid=1109_84192
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Our client in Morningside Durban is looking for a BI Developer who can design, program, document and support database projects in support of the business’s day-to-day operations. This position will support the business units, and ensure process improvement and promotion of new tools and techniques.
Essential Duties and Responsibilities:
* Design, develop, document, analyse, create, test, modify and support ETL packages in SSIS for example but not limited to the design and program of SSIS packages to maintain different reporting tables and interfaces to and from external systems
* Perform complex data transfers, interfaces, and conversions
* Ability to assess the complex data and systems of the business and be able to design solutions in support of these systems
* Provide support to business functions
* Participate in data management and auditing, querying advance data for analysis and identification of anomalies
* Provide input for the establishment of system policies and procedures, standards and schedules
Skills and Experience:
* Minimum of 3 years’ experience as a BI Developer using one of the popular BI tools e.g. Qlik Sense, PowerBI, Tableau etc.
* Significant proficiency with SQL and writing queries against complex database structures.
* Experience in T-SQL and SSIS development
* Experience in data warehousing, data analysis and data modelling
* Must be organized to effectively manage multiple projects and shifting priorities
* Maintain confidentiality as required and appropriate
* Must feel comfortable dealing with clients’ face to face.
* Must be able to work as part of a team.
* Experience using SQL Server and SSRS for Business Intelligence
* Exposure to the following:
* Microsoft Development Technologies
* SQL Server
* Integration Services (SSIS)
* Reporting Services (SSRS)
* Analysis Services (SSAS)
* Visual Studio
* Microsoft Desktop Technologies
* Office
* PowerBI
Please send your CV to (recruitment@recruitech.co.za)(mailto:recruitment@recruitech.co.za) or for more information, contact us on 087 151 1526 (VoIP) or 031 566 6418.
In sending your CV, you confirm that you have read and understood our POPI Policy found on our website (www.recruitech.co.za)(http://www.recruitech.co.za). Should you be unsuccessful for this particular position, you have no objection to us retaining your personal information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise we will contact you and request your permission to submit your information.
Cost to company.
Skills and Experience:
* Minimum of 3 years’ experience as a BI Developer using one of the popular BI tools e.g. Qlik Sense, PowerBI, Tableau etc.
* Significant proficiency with SQL and writing queries against complex database structures.
* Experience in T-SQL and SSIS development
* Experience in data w
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189901&xid=1555_25436
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Sales Representative required to service existing clients and cultivate new relationships within the Factory and Mill industries : Minimum Requirements: Grade 12Sales or Marketing Diploma (advantageous)2-5 years experience in salesKnowledge and experience of Refractory Materials and Installations will be an advantageousDrivers license and own vehicle Duties and Responsibilities: Maintain and develop relationships with existing customers in person and via telephone calls and emailsCold call to arrange meetings with potential customers to prospect for new businessRespond to incoming email and phone enquiriesAdvise clinets on forthcoming product developmentsSales Area with cover KZN and surronding area, as well as some African countries, from time to time. Skills Required: The ability and desire to sell.Good prospecting abilityExcellent communication skillsA positive, confident and determined approachResilience and the ability to cope with rejectionA high degree of self-motivation and ambitionWell-dressed/presentableGood client relationshipsGood negotiating skillsMeeting sales goalsSales planningExperience of closing dealsAbility to prioritise workloadGoal-oriented
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwMDY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1177558&xid=1109_70067
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Lead Learning Designer (JB1616)DurbanMarket RelatedManagement of the Programme Development unit at Head office. To ensure that new academic programmes, which are of high demand within a specific target market is designed and study guides are developer across all higher education brands.Main Purpose of the Job:It is the duty of the manager of the Programme Development unit to manage their team with effective leadership, mentorship and correct development processes for new qualifications and short learning programmes for all higher education brands.The manager will ensure that all project management procedures are followed correctly with proper planning, coordination and control of all production, evaluation and distribution officers and external independent contractors and companies that create content for the brand.Educational Requirements:Minimum 4 years working experience within the field of Tertiary EducationWorking experience in teaching and learning/academic administration/project management/short learning programmesExperience in programme planning/curriculum design and management of academic contents for higher education institutionsHonours Degree of recognize equivalentExperience in assessment of plagiarismDemonstrated experience developing online and hard copy study materials to meet design requirementsProject management skillsExperience of workflow processes and policiesExperience in working with academics in Higher education environmentDuties and Responsibilities:Project management of the design and development of all new higher education programmes and or short learning programmes through the group, with working in collaboration with brand staff members.Provide academic support, guidance and leadership to the Programme development unit and management of all programme projectsAssist in the recruitment, select, and work in collaboration with subject matter experts and content creation companies as authors, moderators, editors, and curriculum designers for the development of learning materialsIntegrate principles of teaching and learning to guide the development of highly engaging and effective online modulesTo ensure that content is created and aligned to the institutional templates and policies and implement strategies to develop appropriate online content for existing (face to face/Contact)Generate feedback from academics on the efficacy and suitability of academic material.Research and benchmarking on existing and new academic programmesManage the QA process of new programme design and development and coordinate the various stages in the creation of academic material
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNTg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178635&xid=1109_70587
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Legal Advisor (JB1459) Pinetown, Durban Market Related Salary Kontak Recruitment is currently sourcing and recruiting for a Legal Advisor vacancy based in Pinetown, Durban, KZN. The Legal Advisor is responsible for ensuring and maintaining legal and regulatory requirements of the company in respect of all commercial matters, corporate law, companys act, and fulfilment of the companys regulatory requirements. The Legal Advisor is responsible for drafting and vetting of contracts from inception, providing well-reasoned legal opinions, responsible and sustainable researched and well thought processing. Responsible for assisting the Board and its Committees to facilitate business and ensuring corporate compliance in terms of the Companies Act and relevant legislative requirements. Train and support the Directors, Executive Committee Members, and other relevant stakeholders by providing advice and support to key stakeholders with regards to the relevant statutory governanceRequirements of the Legal Advisor: Relevant qualification and LLB (A Business qualification will be advantageous)Minimum 8-10 years of post-admission as a currently admitted attorney.Excellent knowledge of all relevant Acts and legislationMust be an admitted Attorney or Advocate of the High Court in South AfricaBroad level of legal experience particularly in South African company law with a corporate commercial environment, is a requirement.Planning and organizing competenciesMeticulous attention to detail.Excellent communication skills especially verbal and written English.Certify in the integrated report whether the organisation has filed required returns and notice in terms of the Company Act, and whether all such returns and notices appear to be true, correct and up to date.Ability to function in a highly pressurized environment.Proactively build and develop internal and external networks.Portrays professional image of self and role.Strong commercial contract drafting skills.Fully proficient in MS Office and Adobe SuiteCompany Secretarial and Compliance Manage and maintain the statutory records for the Group.Proactively research and advise on the impact of relevant legislation on the business and possible impact on the business.Review and recommend payments to relevant service providers.Maintain statutory registers and records.Attend to any ad hoc requests by the Company Secretary.Legal Advise on, draft and/or review legal agreements for the Group.Conduct contract negotiations with customers, vendors and other third parties.Apply for, protect, and maintain the Intellectual Property and Trademark rights of the Group.Coordinate and advise on all legal matters.Identify and minimise legal risks throughout the Group in conjunction with the Risk Management Team that you will establish and maintain to ensure effective and appropriate verbal and written commun
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY5MjQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1174812&xid=1109_69247
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Join one of South Africas leading insurers as a Life and Investments Advisor.They are a customer-centric and dynamic financial services company with a global footprint and a proud history of innovation. They are vibrant, successful and value orientated with an awesome dynamic culture.They are a formidable player in the insurance market. As a values-based organization, they take their reputation for awesome service and innovation seriously and strive for excellence in all they do. Overview and Purpose of the Role: They have now developed a Life and Investment face to face distribution channel, with custom made systems, processes and products. To facilitate this model the position of Financial Advisor: Life and Investments has emerged. The incumbents of these newly created positions will be responsible for growing and developing the long term insurance and investments portfolio. Minimum Requirements: Qualifications Completed Matric or National Senior Certificate FAIS credits/Full Insurance Qualifications Regulatory Exam (RE5) Having completed the required CPD hours in line with your Product category. Experience Minimum of 4 years long term insurance face to face sales experience Essential Must have your own reliable transport Valid SA drivers license
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY3OTk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1168069&xid=1109_67995
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Responsibilities:? Build your own insurance portfolio by:? Being able to prospect for new clients through networking, Cold calling and doordoor canvasing for new business? Effective communication with both internal stakeholders and clients.? Conduct a comprehensive risk evaluation for the client.? Providing solutions to clients by selling short term products alignedto the needs of the client.? Drafting, tracking and measurement of your personal business plan.? Providing on-going service and support to your individual client base (amendments,renewals, claims etc.).? Retention of existing business including renewal discussion in line with FAIS? Developing internal/external relationships with clients.? Continuous building of your client base hence securing future income.? Keeping abreast with the commercial insurance market changes and developments.? Achieving/Exceeding targets consistently? Providing feedback to line management when requested.? Attending all weekly and adhoc team meetings.? Working closely with internal stakeholders that is, underwriting/actuarial, claims as wellas surveying.? Adhering to all quality standards and measures in place.Qualification and ExperienceEssential? Completed Matric or National Senior Certificate? FAIS credits/Full Insurance Qualifications (depending on Dofa)? RE5 (depending on Dofa)? Must have your own reliable transport? Valid code B drivers licenseCompetencies :? Self-starter? Communication (verbal and written) in English? Numerical & mathematical skills? Team supervisory skills? Confident and enthusiastic self-starter who can take initiative? Must be able to work independently as well as part of a team - balances team andindividual responsibility, provides and accepts feedback? Analytical skills? Problem-solving skills? Relationship management skills? Presentation and facilitation skills? Resilience - Ability to work well under pressure in dynamic environment? Flexible and adaptable? Influential, concise, rational and practical communicator? Creative flair and innovative thinker? Relationship management? Discretion, judgment and high levels of trust
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzUwODM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1130213&xid=1109_50834
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Duties Manage the implementation of the Divisions strategic and operational plans, policies and proceduresManage projectsManage stakeholders and customerProvide input and manage the Divisions annual budget.Direct and control the Key Performance indicators and outcomes of personnel and processes within the department Minimum Requirements Bachelors Degree in Property Management orMinimum five (5) years experience at Management level within property management / developmentExperience in managing tenantsComputer Literacy (MS office: Word, PowerPoint, Excel)Sound knowledge of Property management processes and trendsUnderstanding of Legislation governing the property management industry
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxNDg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188986&xid=1108_51485
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Requirements: MatricDegree in Food Science, Food Technology, Consumer studies or similar qualification.Minimum 3 years experience in Food, Pharma development or production. Duties and Responsibilities: Customer account management: PO receipt & loading.Tracking of orders.Liaison with customer on ETA and any production issues.Liaison with customer product dispatch plan.Price increases where necessary.Populating planning documents.Working with Production Supervisors to plan production (communicating customers priorities to be considered when planning).Response to any customer queries. Food & Pharma product development: Project management for all new & updated products.Receiving brief from customer on new product.Identifying new trends & proposing new products to customer.Theoretical formulation of product.Advising on regulatory restrictions.Sourcing of new raw materials & packaging where required.Theoretical costing of new product.Communicating any product limitations with customer & suggesting solutions.Quotation of new products.Creation of taste sample for customer (effervescent powders and tablets, syrups, ,Teas, powders).Receipt of feedback of samples & improving to meet customers expectations.Managing costs & product quality when sampling & quoting.Assisting, where applicable & possible, with labeling information for product.Managing trials of new products (tablets, capsules, liquids, sachets), with help of RP.Creating new product codes and Bill of Materials (BOMs) for bulk & finished goods.Liaising with Quality department & relevant document controller for Batch Manufacturing Documents (BMDs) creation.Quality sign off for documents for production.Assist RP with new & improvement on processes & relevant Standard Operating Procedures (SOPs). Quality assurance for production: Final finished goods release upon dispatch.Audit of BMDs to ensure correct manufacturing process followed.Managing any customer complaints for products manufactured in Plant 2.Assist QA Manager ensuring plant 2 upholds standards in FSSC & GMP manufacturing practices.Following FSSC & HACCP SOPs for internal audits.Assist QA Manager with updates of SOPs.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxNzA3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189067&xid=1108_51707
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202438
3d
SavedSave
We have a great opportunity for a passionate skin therapist at our beautiful spa. We are looking for qualified professionals that engage in the best wellness therapies and skin treatments to our clients. You will offer a full range of treatments to fulfil different client needs and objectives.Requirements:- 2 year of experience or more in the spa industry working with skin.- Accredited Somatology Course (Completed) eg. iTec or DUT- Skills involving skin analysis and skin rejuvenation treatment- Sports massage/reflexology - Experience in vitamin drips and has necessary qualification or experience - Experience in sales will be considered an asset- Excellent knowledge of English language- Excellent communication and customer service skills- Positive attitude-Must reside in Durban areaResponsibilities- Deliver a variety of spa services (skin treatments, massages, waxing ect.)- Sports massage/reflexology, vitamin drips- Retailing Products- Microneedling, chemical peels, advanced facials- Laser therapy experience would be an added advantage-Develop and maintain technical knowledge of specific product lines and treatments- Maintain equipment and sample inventory of products- Acknowledge and respond to relevant customer queries, needs and expectations- Suggest and promote retail products or additional services- Uphold hygiene standards and follow health and safety regulations- Cooperate with and report on administration on any arising issues- Apply best practices and be up to date with market trendsOur Spa is an equal opportunity employer that is committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, gender expressions, and ages. If you feel you meet the standards for this position, please send full CV with certificates to the email address somatologist031@gmail.com Closing date is the 25 May 2024Durban, South Africa*Please no time wasters. Please only submit CV if living in central Durban, and have own transport/can get transport at 8pm on closing*
17h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202645
3d
1
The Junior Software Developer is part of an agile development team, building and working on enterprise
software. The Junior Developer will be involved in all areas of development from understanding
requirements/design to development to testing and will report directly to the Senior Development
Manager.
? Develop and modify modules based on functional and system requirements.
? Participate in testing process through unit testing and bug fixes.
? Bachelors degree in Informatics, Software Development/Programming, Computer Science or
any related discipline such as Diploma in Software Development.
? Good understanding of relational databases (e.g. MySQL, MSSQL, Postgres, Informix)
? Theoretical/Practical knowledge of the software development life cycle
? Bachelors degree in Informatics, Software Development/Programming, Computer Science or
any related discipline such as Diploma in Software Development.
? Good understanding of relational databases (e.g. MySQL, MSSQL, Postgres, Informix)
? Theoretical/Practical knowledge of the software development life cycle
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MDQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242917&xid=1555_55041
2y
1
SavedSave
To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
*Job Objectives:*
* To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
* To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
* To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
* To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
* To prevent wastage in own area by adhering to stock rotation principles.
* To prevent stock losses by following all risk management policies and principles.
* To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
* To implement product merchandising by following the merchandising guidelines and procedures.
* To adhere to all store standard operating procedures.
* To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
*Knowledge:*
* Desirable: Basic health, fitness and supplements product knowledge
* Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
*Skills:*
* Essential: Good communication and interaction skills
* Customer and service orientation
* Selling skills
* Merchandising skills
* Desirable:
* Basic computer literacy
*Competencies:*
Essential:
* Relating and Networking
* Persuading and Influencing
* Delivering Results and Meeting Customer Expectations
Desirable:
* Following Instructions and Procedures
* Presenting and Communicating Information
* Achieving Personal Work Goals and Objectives
*Experience:*Essential:
* At least 1 year related experience
* Selling skills; customer related training
Desirable:
* Experience working with sports nutrition and vitamin related products
*Education:*
* Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
* Desirable: Sports / fitness / nutrition qualification
*Contractual Hours:*
* 38 - 40hrs
*Kindly note only applicants who meet the minimum requirements will be contacted.**All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.*
*Experience:*Essential:
* At least 1 year related experience
* Selling skills; customer related training
Desirable:
* Experience working with sports nutrition and vitamin related products
*Education:*
* Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
* Desirable: Sports / fitness / nu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0OTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242873&xid=1555_54942
2y
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