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Results for customers service in "customers service" in Jobs in Durban in Durban
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Purpose of the RoleThe PA / Assistant to Head of Customer Service is responsible for providing comprehensive support to the HoCS and Customer Service Team and managing the departments operations, including handling of the daily required duties and supporting with planning and distributing information and to optimize workflow procedures in the office. Point of reference for all queries, requests or issues related to the Customer Service department. Requirements:Matric is essentialPost-matric Diploma or Higher Certificate in a related secretarial/ administration discipline. Minimum 5 years experience in a similar position, within a pressured, customer-centric environment. Well-developed numeracy and literacyDutiesAssist HoCS and customer service department in managing daily operations to ensure positive, safe and profitable working environment. Maintain general company record system to uphold accurate files.Serve as the primary point of contact for internal and external colleagues on all matters pertaining to the Head of Customer ServiceProvide gatekeeper and gateway role, providing a bridge for smooth communication between the Head of Customer Service and staffComplete a broad variety of administrative tasks that facilitate the HoCS ability to effectively lead the customer service department, including: assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense claimsOperational responsibility for Administrative TeamInternal communicationCompose letters, memos and emailsCollecting information with regards to financial reportingAnticipate HoCS needs in advance of meetings, conferences, etc.Coordinate all meetings and assist with staff meetings and events as neededManage all aspects of departments office services. Evaluate and assist in developing office policies and procedures for improved work flow and anticipate future needs as organization grows.Assist in the selection of vendors and purchase equipment, services, and supplies necessary for operation of Customer Service departmentCompose presentationsCommercial project managementVerify expense claimsCustomer accounts managementCredit application and Supplier managementManagement of housekeepingEmployee management recordsRespond to queries in person, via telephone or emailPerform administrative task, incl. filingDealing with post, courierMaintaining filing systemsProvide event management support as requestedOther
https://www.jobplacements.com/Jobs/P/PA-Assistant-to-Head-of-Customer-Service-KZN-1269859-Job-Search-03-09-2026-04-17-52-AM.asp?sid=gumtree
12d
Job Placements
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Requirements:Refrigeration Mechanic Trade Test (Commercial) An advantageSafe Handling & Gas Certification a minimum requirementValid drivers licenseExperience working in either air-conditioning or refrigeration servicing will be an advantageWilling to work StandbyFluent English speaking and writing capabilityWork knowledge of Health & Safety requirementsGood Interpersonal SkillsDuties will include, but not limited to:Maintain and service existing cabinets in the trade. Install cabinets as needed:Carry out cabinet installations as neededEnsure site is clean when maintenance is completedCarry out duties in strict compliance with Health and Safety standardsResponsible for the reconciliation of expenses related to jobsResponsible for correct completion, signing and stamping of job cards and delivery notes by customer representativesMinimize and avoid job recallsSupervise junior staff:Maintain and care of company assets:Complete logbook for vehiclePlan maintenance of vehiclesEnsure vehicles are always clean and in good conditionEnsure safety of staff and products while driving and parkedEnsure safe keeping of Tools at all timesCustomer Liaison:Liaise with customers on site in a professional mannerEnsure customer satisfaction on completion of taskProvide in-house training and general support:Provide technical assistance and support to service partners and assistant techniciansAssist with monthly stock takesEnsure that Helpdesk receive all documentation on time and complete.In return a competitive salary is on offer
https://www.jobplacements.com/Jobs/R/Refrigeration-Technician-1272615-Job-Search-03-17-2026-10-00-59-AM.asp?sid=gumtree
3d
Job Placements
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To deliver the highest standard of customer excellence and sales support to our customers. Contributing to bottom line sales by increasing service satisfaction and building valuable customer relationships. Whilst working closely with all areas of the business to help maximise all opportunities. Main Duties and Responsibilities To provide quality customer service, including interacting with customers, answering customer enquiries across a variety of platforms, and effectively handling customer complaints and escalations.To process all customer orders in accordance to the Sales Order Processing procedure, adhering to policies surrounding prescription of medicine and security of customer data (GDPR).Accurately records and logs interactions on CRM against every customer communication.To be proactive in maximising all sales by upselling, cross selling, growing account spends, activating inactive or closed accounts, whilst passing on leads & opportunities as and when required across the businessAchieve sales targets relating to new product initiatives, special offers, product launches and by increasing sales at every opportunity.Provide support and work closely with the Company’s Field based Sales Representatives and satellite sales teams.Work towards the departmental KPIs surrounding productivity, response times and comply with quality standards set - whilst maintaining the highest level of customer serviceAn ambassador for continuous improvement, flexible and able to adapt quickly to changing priorities and needs of the business.A strong team working ability and supports with back office administrative tasks where necessaryTo acquire and develop product and system knowledge and, when necessary, to take advantage of any training programs considered beneficial by the Company. Standard Company RequirementsTo comply with all Health and Safety requirements as outlined by the Health and Safety Policy.To participate in all relevant quality programmes and assist as required in quality initiatives.To comply with the guidelines of the Medicines and Healthcare Products Regulatory Agency (MHRA) to maintain an awareness and understanding of regulations that apply to the post.Where the role includes any task relating to the purchasing, storage or sales of medicines, an understanding of the principles of Good Distribution Practice (GDP) is required.At all times the post-holder should act in a way that supports the Company in maintaining its essential licences and certifications.To ensure PPE issued by the business is worn in accordance with Health & Safety legislation.Training is undertaken as recommended by your Manager.Carry out any ot
https://www.jobplacements.com/Jobs/C/Contact-Centre-Agent-Durban-Umhlanga-1270622-Job-Search-03-11-2026-07-37-19-AM.asp?sid=gumtree
10d
Job Placements
1
Sales Executive - Earthmoving/ Capital Equipment Industry experience - ESSENTIALDuties and Responsibilities:Develop & Implement Sales Strategies to Drive Business growth in the Earthmoving/Capital Equipment sectorIdentify & Establish New Business opportunitiesBuild & Maintain strong Customer RelationshipsNegotiate & Close Sales Deals effectivelyProvide excellent Customer Service & After-Sales SupportRequirements:Previous experience in Sales, in the Earthmoving/Capital Equipment industry - ESSENTIALDemonstrated ability to Meet & Exceed Sales TargetsExcellent Communication & Negotiation SkillsStrong Business acumen and Customer-oriented approachSelf-motivated and results-drivenMatric
https://www.jobplacements.com/Jobs/S/SALES-EXECUTIVE-EARTMOVINGCAPITAL-EQUIPMENT-1273368-Job-Search-03-19-2026-04-17-24-AM.asp?sid=gumtree
2d
Job Placements
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Description:Target achievement. Ensure that the current customers are serviced according to predetermined schedules. Update customer information according to company requirements. Sales reports. Territory development through networking and cold calls. Payment collections and credit control.Requirements:Minimum of 2 years sales experience in a relevant industry. Knowledge in the Auto, Cargo or Metal industry is an advantage. Key account management experience will be advantageous. Matric or equivalent. Legal and valid drivers license with no endorsements.Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies!
https://www.jobplacements.com/Jobs/C/Customer-Sales-Consultant-Durban-1270479-Job-Search-03-10-2026-00-00-00-AM.asp?sid=gumtree
8d
Job Placements
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Minimum requirements for the role:Must have a Remote Pilot License (RPL) or Remote Piloting Certificate (RPC) with some proven flight experienceMinimum 12 years experience in sales, sales support, or a customer-facing technical roleStrong interest in agricultural drone solutions and willingness to grow into a senior sales positionBasic understanding of drone hardware/software (further training will be provided)Excellent communication, presentation, and relationship-building skillsMust have a valid drivers license and be willing to travel up to 4050% of the timeEnergetic, professional, and passionate about selling technology-driven solutionsThe successful candidate will be responsible for:Driving sales efforts by identifying opportunities, following up on leads, and supporting the full sales cycle.Conducting drone demonstrations for customers and partners, clearly explaining product benefits and value.Providing basic customer training on drone operation and software as part of the post-sales process.Assisting with frontline technical support and coordinating any repairs or service needs with the technical team.Building and maintaining strong customer relationships within the agricultural sector.Supporting marketing efforts by creating photos, videos, and product content for social media and promotional campaigns.Helping plan and execute demo days, field events, and customer visits to promote sales.Developing into a product and solutions expert, enabling confident advice to customers and closing sales.Please note that subsequent to the screening and shortlisting process, all further communication will be entered into only with the shortlisted candidates. If you do not receive any feedback from us within 2 weeks of applying, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/D/Drone-Sales-Representative-KZN-1242134-Job-Search-03-18-2026-00-00-00-AM.asp?sid=gumtree
3d
Job Placements
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Handle customer enquiries, prepare quotations, and process orders efficientlyProvide technical support and product guidance on electrical items such as MCBs, MCCBs, isolators, meters, switchgear, and related componentsAssist panel builders, wholesalers, and walk-in trade customers with product selectionFollow up on quotations and convert opportunities into salesLiaise with procurement and stores regarding stock availability and delivery timelinesSupport external sales representatives with pricing and client requirementsBuild and maintain strong customer relationships while ensuring quick response timesPrepare and send catalogues, pricing schedules, and product information to customers Minimum RequirementsMinimum 2+ years experience in Internal Sales, preferably within the electrical or industrial sectorBasic technical knowledge of electrical products and componentsStrong customer service and quotation preparation skillsAbility to interpret basic product specifications and part numbersComputer literacy (MS Excel, email, and quoting systems)Excellent communication skills and attention to detail Advantageoushttps://www.jobplacements.com/Jobs/I/Internal-Sales--Buyer-1271605-Job-Search-3-13-2026-7-49-11-AM.asp?sid=gumtree
8d
Job Placements
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Job PurposeEnsuring the smooth functioning of operational processes related to VAS, This position involves, troubleshooting issues, supporting daily operations, coordinating with various stakeholders eg. tech, retail operations, regional teams, retailers, and ensuring seamless service delivery. Key Performance Indicators (KPI)Process OptimizationCustomer Retention and LoyaltyTechnology and Tool ManagementIssue ResolutionCustomer Communication and EngagementCompliance and Quality Assurance Level of Decision MakingInternal InteractionsExternal Interactions· Junior level of decision making. ·Omnichannel Executives· Retail Operations Executives· DC Marketing Teams· DC Retail Operations Teams· Retailers · Retail service providers / partners· Technology vendors Key ResponsibilitiesTroubleshoot and resolve daily recon queries from Retailers and COMaintaining Retailer VAS Agreements, ensuring VAT, Bank Account and Company Registration numbers are validated.Maintain the Retailer Activation lists ensuring all stakeholders are aligned.Resolving Central office recon exceptions from service providers.Troubleshot system transactions and voucher failures, working with technical teams and vendors for resolutionLog calls for any system malfunctions and ensure it has been resolved.Assist in launching new VAS services, ensuring all operational aspects are in place.Conducting analysis to support decision making related to value added services. This includes analysing retailer and vendor recons/expenses/profitability/sales revenue.Working closely with the finance team to ensure accurate reporting across value added services.Preparing month end Supplier, Retailer and Business reports.Identifying and reporting on any financial risks associated with value added servicesMonitoring the business and financial performance of value added services through Key performance indicators. Identifying trends and deviations from targets set.Other Adhoc Functions Job RequirementsSkills & Knowledge & Key CompetenciesSkills:Technical ProficiencyTime Management and MultitaskingCollaboration and TeamworkCustomer Service ExcellenceMultichannel CommunicationStrong communication skills• Must have a high stress tolerance and the ability to prioritise and execute tasks efficiently in
https://www.jobplacements.com/Jobs/V/VAS-Business-Support-SpecialistController-1272161-Job-Search-03-16-2026-07-00-14-AM.asp?sid=gumtree
5d
Job Placements
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