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Results for call centre managers in "call centre managers" in Jobs in City Centre in City Centre
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Position Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times.Reports to:Support Centre Team LeaderExperience:Minimum of 1 year’s VeriClaim Experience.Previous experience working in a Support Centre environment will be an advantage.Essential Job Functions:Manage large amounts of inbound and outbound calls.Manage large volumes of tickets within set time frames.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Evaluate concerns of the customers and provide logical workable solutions.Escalate issues to relevant department, for further investigation, where needed.Build sustainable relationships and engage customers by going the extra mile.Meet induvial and team qualitative and quantitative targets.Document all call and ticket information according to standard operating procedures.Manage after hour emergency queries on a rotation basis.Skills and Functional Requirements:Understanding and working knowledge of functionalities on VeriClaim.Customer focused & ability to build customer relations.Ability to take responsibility for work done.Effective management skills.Ability to take initiative.Ability to manage multiple tasks simultaneously.Excellent time management and organisational skills.Deadline focused.Excellent problem-solving skills.Analytical thinker.General knowledge of Microsoft, Word and Excel.Excellent command of spoken and written English.Knowledge of the Private Medical Aid industry.Excellent communication skills verbal and written.Excellent Telephone and email etiquette.Detail orientated.Highly motivated and enthusiastic and able to work in a team.Credit Control experience will be an advantage.
https://www.jobplacements.com/Jobs/S/Support-Centre-Agent-1264856-Job-Search-02-22-2026-23-00-16-PM.asp?sid=gumtree
9d
Job Placements
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Are you a relationship-builder who thrives on connecting with people and driving results? Were looking for an experienced Short Term Insurance Business Development Specialist to join our team in Pretoria, focusing on partnering with brokers and call centres to grow our Cartrack product offerings.What Youll Do:Identify and approach independent brokers and insurance call centres to introduce and promote Cartrack products to their clients.Build strong, trusted partnerships with key decision-makers.Follow up on leads and support partners in closing deals.Act as the main interface between Cartrack and our partners, providing exceptional service and support.Collaborate with internal teams to ensure smooth onboarding and implementation of solutions.What Were Looking For:Matric certificate.47 years of external business development or partnership management experience, within the insurance industry (commercial)Strong relationship management, negotiation, and influencing skills.High emotional intelligence (EQ) and excellent communication skills.Good business acumen and understanding of the insurance/brokerage landscape.Proficiency in Excel at an intermediate level.Valid drivers licence not negotiable.MUST reside in PretoriaWhats On Offer:Competitive base salary + commissionBenefits packageOpportunity to build strong industry networks and make a real impact in a growing businessIf youre motivated by relationships, results, and creating opportunities, wed love to meet you!
https://www.jobplacements.com/Jobs/B/Business-Development-Specialist-Insurance-Partners-1268240-Job-Search-3-4-2026-6-04-05-AM.asp?sid=gumtree
13h
Job Placements
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Key Responsibilities:Recruit and register students across all programmes (B2B, B2C, and Seta-related).Conduct school and corporate marketing, presentations, and fieldwork.Advise prospective students and guide them through the registration process.Manage walk-ins, calls, and email queries effectively.Participate in career expos and student events.Maintain accurate student records and update databases.Represent the REGENT brand as a positive and professional ambassador.Minimum Requirements:Matric (Grade 12)Diploma in Sales/Marketing/Student services or related field (advantageous)23 years experience in sales, marketing, or student recruitmentExperience in an educational institution (advantageous)Valid drivers licenseSkills & Competencies:Excellent verbal and written communicationConfident presenter with great interpersonal skillsTech-savvy with MS Office, Zoom/Teams familiarityStrong sales drive, organisational and time-management skillsAdaptable, resilient, results-focused
https://www.jobplacements.com/Jobs/S/Sales-Advisor-1196714-Job-Search-06-23-2025-04-37-32-AM.asp?sid=gumtree
8mo
Job Placements
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Requirements/Experience: At least 3+ years experience in a similar environment - managing and attending to VAF portfolios Drafting of legal documents; summons, affidavits, noticesAttend to legal queries from debtors Coordinate with clients, debtors and sheriff officesExperience using AJS Accounting system is advantageous Postage of legal fees and disbursementsAble to work in a high volume, deadline driven environment Ability to work effectively in order to ensure a quick turnaround time Strong communication skills
https://www.jobplacements.com/Jobs/V/VAF-Secretary-1264414-Job-Search-02-20-2026-04-02-32-AM.asp?sid=gumtree
12d
Job Placements
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CCTV & Surveillance MonitoringMonitor over 300+ cameras, especially perimeter thermal, ANPR, and high-risk zones.Identify, track, and log suspicious activities in real time.Perform live investigations when incidents occur (e.g., alarms, perimeter breaches).Report faulty cameras and follow escalation procedures. Alarm Monitoring & Response CoordinationMonitor all alarm panels (perimeter, intrusion, fire, panic).Validate and respond to alarm triggers according to SOP.Dispatch and guide onsite patrols and third-party responders.Escalate to Armed Response or Tactical when required. Radio & Telephonic CommunicationsMaintain professional communication with on-ground security, estate managers, and emergency services.Accurately log all radio and phone traffic relating to incidents or instructions.Maintain calm and control during live incidents. Incident Logging & ReportingRecord all incidents in the Control Room Logbook and electronic incident tracker.Generate shift-end reports and incident summaries.Ensure all incidents have accurate timestamps, response logs, and photos/videos if applicable. Compliance & SOP AdherenceFollow all Standard Operating Procedures for alarms, patrol check-ins, access control, and emergencies.Ensure systems (e.g., Genetec, radio logs, site maps) are up to date and operational.Participate in audits and compliance reviews as required.Systems Checks & Shift HandoverPerform camera and system health checks at shift start/end.Complete daily checklist: camera status, alarm connectivity, UPS/power status, radio check, time sync.Conduct a formal verbal and written handover to the incoming operator.https://www.jobplacements.com/Jobs/C/Control-Centre-Operator-1197419-Job-Search-06-25-2025-04-03-39-AM.asp?sid=gumtree
8mo
Job Placements
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An established organisation in the financial sector is seeking an experienced Service Desk Lead to join their team. This role offers an excellent opportunity for a professional with exceptional verbal and written communication skills to lead a high‑performing support function and advance their career within a respected, well‑structured environment. Youll play a key role in driving service excellence, supporting users, and contributing to the organisations overall IT success. Your:Education: MatricRelevant IT diploma or degreeMinimum of 5 years helpdesk experience in a call center environment of which 2 years of supervisory or team lead experience within a service desk or helpdeskStrong technical knowledge of Office365, MS Teams, Windows OS, EntraID, VPN, etc.IT CertificationsITIL certifiedExperience: Proficiency with service desk or ticketing systems.Knowledge of network and system administration.Customer service orientation and conflict resolution skills.Excellent problem-solving.Critical Competencies:KnowledgeCustomer centric attitudeProficiency in Helpdesk ticketing systemProficiency in Automated client software deployment solutionsAttention to detailAnalytical and problem solving abilityAbility to work well in a team and also autonomouslyProfessional attitude and appearance.Excellent organizational skills.Multi-tasking and time management skills, with the ability to prioritize tasks.Proven industry experience in enterprise monitoring solutionsIndustry experience in managing voice solutionsKnowledge of ITSM principles.Familiarity with ISO 27000 standards.Knowledge of applicable data privacy practices and lawsAbility to develop innovative, practical and sustainable solutions.Show independence and initiative in identifying and solving problems.Plan and prioritize tasks and work for front line support according to agreed timelines.Must be able to work with minimal supervisionHighly motivated and enthusiasticSkills Excellent verbal and written communication skillsAn active / empathic listenerExcellent organisational skills with the ability to multi-taskAbility to manage own time effectively and to be prompt and punctualExperience of working effectively within a team and collaborating with others to achieve a goalDemonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniquesDrive, self-motivation and ability to work under own initiativeKnowledge and
https://www.jobplacements.com/Jobs/S/SERVICE-DESK-LEAD-1264309-Job-Search-2-20-2026-2-13-07-AM.asp?sid=gumtree
12d
Job Placements
1
Key ResponsibilitiesManage tenant accounts receivable and ensure timely rent and arrears collectionMaintain accurate records and perform tenant account reconciliations in ExcelSend letters of demand and follow up with second notices for overdue accountsCollaborate with the legal department and debt collection agencies for accounts requiring attorney handoverArrange payment plans with tenants under management approvalPrepare monthly arrears reports and provide updates to the Group Financial ManagerEnsure deadlines are met and report regularly on collection progressRequirementsProven experience in debt collection, credit control, or accounts receivable managementPrevious exposure to MRI Property Central (MDA) preferred; other property management systems consideredStrong Excel and reconciliation skillsExcellent communication skills, able to contact tenants via phone and emailOwn transport for site visits across multiple retail property locationsHighly organised with time management skills to meet reporting deadlinesAdditional InformationPortfolio size: R68 million debtors book / 240,000m² Gross Lettable AreaOffice hours: Monday to Friday, 08:00 17:00Property type: Retail shopping centresImmediate start availableCall to ActionIf you are an experienced Debt Collector or Credit Controller with property management experience, apply now to take ownership of a large tenant accounts portfolio and make a measurable impact on the financial performance of a reputable property management company.
https://www.jobplacements.com/Jobs/D/Debt-Collector-Credit-Controller-1251092-Job-Search-02-05-2026-00-00-00-AM.asp?sid=gumtree
1mo
Job Placements
1
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-PTA-FebMarch-1262215-Job-Search-02-13-2026-04-01-30-AM.asp?sid=gumtree
19d
Job Placements
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