SERVICE DESK LEAD

An established organisation in the financial sector is seeking an experienced Service Desk Lead to join their team. This role offers an excellent opportunity for a professional with exceptional verbal and written communication skills to lead a high‑performing support function and advance their career within a respected, well‑structured environment. Youll play a key role in driving service excellence, supporting users, and contributing to the organisations overall IT success. Your:

Education:

• Matric
• Relevant IT diploma or degree
• Minimum of 5 years helpdesk experience in a call center environment of which 2 years of supervisory or team lead experience within a service desk or helpdesk
• Strong technical knowledge of Office365, MS Teams, Windows OS, EntraID, VPN, etc.
• IT Certifications
• ITIL certified

Experience:

• Proficiency with service desk or ticketing systems.
• Knowledge of network and system administration.
• Customer service orientation and conflict resolution skills.
• Excellent problem-solving.

Critical Competencies:

Knowledge

• Customer centric attitude
• Proficiency in Helpdesk ticketing system
• Proficiency in Automated client software deployment solutions
• Attention to detail
• Analytical and problem solving ability
• Ability to work well in a team and also autonomously
• Professional attitude and appearance.
• Excellent organizational skills.
• Multi-tasking and time management skills, with the ability to prioritize tasks.
• Proven industry experience in enterprise monitoring solutions
• Industry experience in managing voice solutions
• Knowledge of ITSM principles.
• Familiarity with ISO 27000 standards.
• Knowledge of applicable data privacy practices and laws
• Ability to develop innovative, practical and sustainable solutions.
• Show independence and initiative in identifying and solving problems.
• Plan and prioritize tasks and work for front line support according to agreed timelines.
• Must be able to work with minimal supervision
• Highly motivated and enthusiastic

Skills

• Excellent verbal and written communication skills
• An active / empathic listener
• Excellent organisational skills with the ability to multi-task
• Ability to manage own time effectively and to be prompt and punctual
• Experience of working effectively within a team and collaborating with others to achieve a goal
• Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
• Drive, self-motivation and ability to work under own initiative
• Knowledge and
  
  https://www.jobplacements.com/Jobs/S/SERVICE-DESK-LEAD-1264309-Job-Search-2-20-2026-2-13-07-AM.asp?sid=gumtree