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Howdy Century City! Discover your potential. No experience needed as training is provided.
Get started today and unlock a wealth of growth potential. We offer innovative and world class training that will open doors for you throughout Africa!
You don’t need qualifications to apply - Simply be motivated to succeed
Location: Century City, Cape Town area
Salary: R11,500pm plus benefits
We Offer
• R11,500 monthly basic
• Company Perks
• High Quality Training
Requirements
• Be Self Motivated
• Good Communication Skills
• Have a Winning Attitude
Closing Statement:
• Correspondence will be with shortlisted candidates only.
• Please send your CV to: james@vacancyscout.co.za
If you do not hear from us within 2 weeks, then kindly consider your application unsuccessful
Salary: R11500Job Reference #: Office103
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A managed care company based in Cape Town is recruiting for a professional and motivated HR Administrator to fill this vacancy.
Job Purpose:
The Human Resources Administrator provides support to the business and ensures that all Human Capital transactional activities are effectively executed across the value chain.
Key responsibilities may include but are not limited to:
• Provide the relevant and appropriate administrative and operational support in line with the business and groups processes
• Timeous and accurate capturing, updating and maintenance of human capital records on all platforms and/or systems
• Participates with end-to-end recruitment and onboarding processes
• Drafting of disciplinary documentation ensuring adherence to applicable processes with oversight from the HR Manager
• Attendance at Disciplinary Enquiries (DE)
• Participate with the implementation of an employee value proposition to drive the attraction and retention of talent
• Act as a champion for the implementation of human capital policies to ensure that all decisions are fair and objective
• Assist in driving people wellness initiatives throughout the business
• Collaboration of information for human capital reporting
• Administration of the payroll and employee benefits component of the business
• Provides the relevant and appropriate HR administration support to business as and when required in line with the groups shared services processes
• Champion Change Management with all stakeholders
• Drive and influence the culture of the organization by assisting with various employee engagement programmes
• Participate in projects as identified in line with the human capital strategy
• Communication with various internal and external stakeholders
Critical Skills/ Competencies:
• Highly numerate
• Solutions driven
• Excellent Problem solving and Accuracy skills
• Strong analytical skills
• Meticulous attention to detail
• Self-starter, motivated, takes initiative and can work independently
• Excellent communicator with all levels in an organisation (verbal and written)
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills)
• Ability to logically work with volumes of data Experience:
• Proven experience as an HR Administrator in a generalist capacity
• A demonstrated track record of delivering excellent results in a fast-paced, high pressurised environment
• Experience in healthcare insurance, financial or administration industry knowledge of relevant legislative environment is highly desirable Education and Applicable Systems:
• Matric
• Diploma or Degree in HR Management is a prerequisite
• Proven proficiency in MS Office packages Working hours: Flexible hybrid during the ...Job Reference #: 202660
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Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their team based in Century City, Cape Town.
The role as Customer Service Support Agent:
• Maintaining a positive, empathetic and professional attitude toward customers
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction and provide professional customer support
• Scoping
• Troubleshooting
• Resolving customer queries via phone, chat and email Requirements:
• Well versed in Dutch and English (spoken, read and written)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• 1 to 2 years of customer service experience
• Ability to work shifts - 24/7 Rotational Shifts Salary:
• Market related, based on the level of experience
• Shift Allowance
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202369 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202369
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Are you a creative genius with a passion for editing videos? No degree required. We are looking for a skilled Remote Video Editing Specialist to join our team and help us bring our content to life! ️Requirements:Decent video editing skills Decent internet connection Familiar with CapCut (preferred) or similar✂️Ability to think on your feet and collaborate effectively 易欄Must be responsibleResponsibilities:Edit recorded videos to perfection ✨Collaborate to create engaging short-form and long-form content欄Meet deadlines and deliver high-quality collaborative consistently ⏰Important Note:This is an unpaid collaboration for now, which would later be reviewed.Next Step if you are Interested: First, please fill out this form: https://forms.gle/uYzUarmDhGdX4sx7A Then share your past and current videos you are extremely proud of to: ️ support@deejaydev.work.For more contact Deejay on WhatsApp: +27812896956
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ENVIRONMENT:
A leading FinTech company seeks a client-centric and highly analytical Client Support Data Engineer with a knack for troubleshooting to join its team. You will be involved in the design and build of data management solutions and your tasks will entail manipulation, modelling and being responsible for the understanding of inter-dependencies between various data sources and business processes involving data flow. You will require a BSc. Degree in Computer Science/B.IT or Informatics or Degree in Mathematics/Applied Math/Actuarial Science/Engineering, have work experience in data integration & transformation, data analysis, modelling & surfacing, be able to create Excel reports, Iterative Testing experience including debugging and refactoring and be able to present information using data visualization techniques such as QlikView, Power BI and Tableau.
DUTIES:
* Configuration and implementation at various clients.
* Understand the business requirements of clients, the focus being the research and investment process of these Asset Managers.
* Construct end to end data service solutions.
* Liaise and Interface with clients in a support role, providing 2nd Tier support and enhancement services.
* Understand and manage the client’s data requirements, the data being specific to the financial markets.
* Contribute towards a team that develops, constructs, tests and maintains architectures (such as databases and large-scale processing systems).
* Ensure data architecture will support the requirements of the client’s business.
* Employ a variety of languages and tools (e.g., scripting languages) to marry systems together.
* Recommend ways to improve data reliability, efficiency and quality.
* Automate work by using process flow tools.
* Provide feedback to the Development team regarding new functionality and issue logging.
* Creation of user interfaces allowing users to upload their own data.
REQUIREMENTS:
*Qualifications –*
* Tertiary Degree in BSc Computer Science, B.IT or Informatics related degrees, Mathematics, Applied Mathematics, Actuarial Science or Engineering.
*Experience/Skills –*
* Understanding and working experience in data integration and transformation.
* Data analysis, modelling and surfacing.
* Data cleaning / Integrity checking.
* Some experience in a programming language.
* Information Technology services.
* Experience creating reports using Excel or equivalent.
* Iterative Testing including debugging and refactoring.
* Constructing data queries by combining multiple data sources.
* Present information using data visualization techniques such as QlikView, Power BI and Tableau.
*Advantageous –*
* SQL, SSIS, database scripting (stored procedures, user defined functions, queries, triggers).
* Experience consuming APIs.
* Any sort of ETL or Data Warehousing knowledge.
* Statistical languages (such as R and MATLAB).
* Asset Management and Financial Services.
ATTRIBUTES
* A passion to learn and extend knowledge ou
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzc1ODRfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1164945&xid=1554_7584
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ENVIRONMENT:
A cutting-edge FinTech company seeks the coding talents of a self-driven Senior Java Developer whose core role will be to design and create new software modules, enhancements and features for its payment platform. You will have a lot of exposure to cryptography and payment technologies. This is a remote work friendly company, but they do encourage office days a couple of times a week to keep the team connected. The ideal candidate must have Grade 12/Matric, a Degree in Programming, Computer Science or related IT discipline or sufficient experience – at least 6+ years’ Java and JEE/Spring with proficiency in at least 1 major database system – MySQL/MariaDB, SQL Server, Oracle, PostgreSQL.
DUTIES:
* Design, develop, enhance, debug, and implement requirements on the core platform backend.
* Troubleshoot production problems related to existing software applications.
* Research, design, develop, test, build and coordinate the conversion and/or integration of software products based on business requirements.
* Consult with Delivery and Project teams to identify application requirements.
* Resolve problems with software and responds to suggestions for improvements and enhancements.
* Participate in the development of software user manuals and technical reports.
REQUIREMENTS:
*Qualifications –*
* Grade 12/Matric.
* Degree or sufficient experience in Programming, Computer Science, or related IT field.
*Experience/Skills –*
* 6+ Years of experience in Java and Java EE or Spring technology.
* Proficient in SQL and experience with at least one major database system - MySQL/MariaDB, SQL Server, Oracle, PostgreSQL.
*Preferred Experience (or willingness to learn/explore):*
* Payment experience (EMV, PCI, ISO-8583, DUKPT).
* Cryptography experience.
* Android experience.
* Angular experience.
* Cloud experience (Any provider – the company runs on Azure).
* Working with large data sets and high frequency read/writes.
ATTRIBUTES:
* Good at time management.
* Strong interpersonal skills as well as a demonstrated ability to work effectively on a team.
* Good verbal and written English communication skills to work with colleagues and stakeholders.
* Flexible and adapts well to change.
* Adept at research.
* Not afraid to get creative and think outside the box.
* Conducts self in a professional manner and adheres to company procedures and policies.
* High integrity, honesty, and customer service when interacting with employees, prospects, and customers.
*While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.*
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. *Only*SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of yo
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzc1MDlfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1164915&xid=1554_7509
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ACCOUNTS PAYABLE ACCOUNTANT
Century City, Cape Town
R 25 - 35 K + excellent benefits
Join this leading international company.Responsibility:Responsible for the overall accounts payable process and main point of contact with all suppliers for multiple entities including payroll journals, processing cash and bank transactions; prepare VAT declaration and WHT returns, accounts payable reporting and drive improvement projects.
Bachelors degree and previous experience in a similar position is essential.
Financial Shared Services Centre experience an advantage.
Please Quote ref: A2922
Please respond by forwarding your CV to Angela via Gumtree indicating your Present/ Last salary on your email.
Salary: R25 - 35 K + excellent benefitsJob Reference #: A2922Consultant Name: Angela Woolf
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SALES SERVICE CO-ORDINATOR
R 15 - 18 K
Century City
Join this leading safari company and be responsible for handling the administrative aspects of agent sales. Responsibility:Support the Sales Specialists, check property availability, confirm all services, check invoices match costs in quote systems and reconfirm travel bookings.
Matric, clear ITC and criminal record; and previous Safari experience is essential.
Fully COVID vaccinated preferred.
Please quote ref: A2865
Please respond by forwarding your CV to Angela via Gumtree indicating your Present/ Last salary on your email.
Salary: R15 - 18 KJob Reference #: A2865Consultant Name: Angela Woolf
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SENIOR TAX PROFESSIONAL AFRICA
R 850 K + Excellent Benefits
Century City
Excellent opportunity with leading international company. Responsibility:Support all entities in the Africa region on tax related issues. Be responsible for ta accounting and tax reporting, tax audits and queries to promote tax compliance.
Degree in Taxation/Accounting and minimum 3 years of tax experience in a multinational corporate environment with regional Africa exposure or at “Big Four” handling direct and/or indirect tax.
Please Quote ref: A2930
Please respond by forwarding your CV to Angela via Gumtree indicating your Present/ Last salary on your email.
Salary: RR 850 K + Excellent BenefitsJob Reference #: A2930Consultant Name: Angela Woolf
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SENIOR GL ACCOUNTING LEAD
Century City, Cape Town
R 50 – 60 K - negotiable + benefits
Join this leading international company, and report to Finance Operations Manager.Responsibility:Be responsible for the general ledger processes for more than 1 entity, liaise with tax and treasury, manage fixed asset register, act as key point of contact for the Controller of the entities, AP, and AR Accountants, Group Controlling, Tax Accountant and external auditors. Manage a team of GL Accountants.
Bachelor’s degree / CIMA / CA (SA) and previous experience in a similar position is essential.
Financial Shared Services Centre experience an advantage.
Please quote ref: A2927
Please respond by forwarding your CV to Angela via Gumtree indicating your Present/ Last salary on your email.
Salary: R50 – 60 K - negotiable + benefitsJob Reference #: A2927Consultant Name: Angela Woolf
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GL ACCOUNTANT – French speaking
Century City, Cape Town
R 45 – 60 K + benefits
Join this leading international company, and report to Finance Operations Manager.Responsibility:Responsible for the general ledger processes for more than 1 entity, liaise with tax and treasury, manage fixed asset register, act as key point of contact for the Controller of the entities, AP and AR Accountants, Group Controlling, Tax Accountant and external auditors.
Bachelor’s and previous experience in a similar position is essential.
Financial Shared Services Centre experience an advantage.
Please quote ref: A2931
Please respond by forwarding your CV to Angela via Gumtree indicating your Present/ Last salary on your email.
Salary: R45 – 60 K + benefitsJob Reference #: A2931Consultant Name: Angela Woolf
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GENERAL LEDGER ACCOUNTANT
Century City, Cape Town
R 45 – 60 K + benefits
Join this leading international company, and report to Finance Operations Manager.Responsibility:Be responsible for the general ledger processes for more than 1 entity, liaise with tax and treasury, manage fixed asset register, act as key point of contact for the Controller of the entities, AP and AR Accountants, Group Controlling, Tax Accountant and external auditors.
Bachelor’s and previous experience in a similar position is essential.
Financial Shared Services Centre experience an advantage.
Please quote ref: A2932
Please respond by forwarding your CV to Angela via Gumtree indicating your Present/ Last salary on your email.
Salary: R45 – 60 K + benefitsJob Reference #: A2932Consultant Name: Angela Woolf
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EAST AFRICA SALES SPECIALIST
Century City
R 35 K + US$ incentive
Join this leading international safari / lodge company and be responsible for sales and guest services for the international market. Responsibility:Handle all communication from initial enquiry, advising and consulting to find the best itinerary and guest service at pre/ during / post – travel.
5 years’ experience selling East Africa Safaris and clear criminal record is essential.
Fully COVID vaccinated preferred.
Only candidates with East Africa Safari experience will be considered.
Please quote ref: A2866
Please respond by forwarding your CV to Angela via Gumtree indicating your Present/ Last salary on your email.
Salary: R35 K + US$ incentiveJob Reference #: A2866Consultant Name: Angela Woolf
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Hello Century City! We rewrote the rules and changed the way agents sell and rent property in South Africa!
Partner with PlusGroup and unlock unlimited income potential. We use innovative technology, provide world-class inhouse virtual training and offer our partners open national territories! (Yes, list and sell anywhere in SA)
Become a Full time or Part time agent. You don’t need qualifications to apply - just show us you have the ‘go get them tiger’ spirit.
We breed pro’s. Join our family, become a PlusGroup estate agent today.Responsibility:• MUST HAVE:
- Own car
- Smartphone
- Laptop or computer or tablet
- Reliable internet
• Successful Applicants will receive:
Training + 3yr FFC Certificate
+ Marketing material
• Be your own boss
• Work remotely
• Be self-motivated, driven
• You’re never too old
• Everywhere in SA
• Have a passion for real estate
• Earn big commission
• Experience not required but sales &
marketing ability will be a plusJob Reference #: CenturyCity1
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Our Client is hiring Call Centre Marketers to join their team in Cape Town. This is an opportunity to join an organisation that cares for its people.
The role involves:
Outbound Calls to existing clients to raise funds for the organisationCold Calling and generating new clients Adherence to sales protocolsMeeting sales targets
Salary includes a Market-related Basic pay (guaranteed) Plus uncapped commission earnings Plus additional incentives
The company is looking for candidates that:– Are confident & motivated– Enjoy interacting with people– Have a proven track record in sales and meeting sales targets– Have contactable references
Requirements:
Sales experience essentialClear criminal recordMatricClear credit record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTU3NDE1NzkwP3NvdXJjZT1ndW10cmVl&jid=345256&xid=4157415790
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German Speaking Customer Service opportunity available in the Travel Industry.
Our client based in Century City is a market-leader within the leisure and business travel sectors. Their product offering includes one of the worlds leading independent airport VIP lounge access programmes.
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading German and English
• South African citizen / valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
• Monday to Sunday 24/7 (rotational roster, varied shifts see below )
•
05:00 14:00; 09:00 18:00; 12:00 21:00; 15:00 00:00; 17:00 02:00; 18:00 03:00; 20:00 05:00 (Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
• The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
• High standards of work are an expectation Salary: Market related. Based on the level of experience.
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202110 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered memb...Job Reference #: 202110
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Our client based in Century City in the Travel industry is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. One of the worlds leading independent airport VIP lounge programmes, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s.
A market-leader within the leisure and business travel sectors and includes the well-established products
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading Arabic and English
• South African citizen or valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
Monday to Sunday 24/7 (rotational roster, varied shifts see below )
03:00-12:00; 09:00-18:00
(Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
High standards of work are an expectation
Salary: R11382.21 + R1138.22 = R12520.43
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202111 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your applicat...Job Reference #: 202111
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202539
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Polish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202533
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Au Pair Needed in Century City, Milnerton area, Salary Negotiable, Monday to Friday: 07:00 - 16:30, to look after two boys ages 5 and 2. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 39540).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Job Reference #: 39540Consultant Name: Michael Longano
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