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IT Technician (Mid-Senior Support Engineer)
Centurion, Gauteng
Role Responsibilities:
• Oversee technical infrastructure operations,
administration, and reporting.
• Align with Shared Services Is Strategy for effective
integration.
• Assist with Planning infrastructure growth and capacity
development.
• Establish procedures, policies, and training protocols.
• Manage maintenance, design, and analysis of
infrastructure.
• Recommend updates to services and standards.
• Assist with defining and implement IT Disaster Recovery
Strategy.
• Set software, hardware standards, and conduct performance
testing.
• Ensure security maintenance across systems.
• Handle IT assets, inventory management.
• Guide Information Systems projects and design delivery.
• Govern incidents, problems, and change management.
• Strive for customer excellence and satisfaction.
• Ensure IT accountability, innovation, and security.
• Implement and uphold policies, procedures, and risk
management.
• Foster relationships with, clients, and teams.
• Mitigate risks effectively, Windows Server, Microsoft
Exchange, DHCP, DNS, NAS/DAS devices, VOIP Solutions (Understanding), General
Support, Backup and connectivity solutions, Networking, Apple Mac
(advantageous), Office 365 and Pastel
• A need to improve on Technical Knowledge to perform work
better is a must.
• General IT Support and Admin
Relevant Qualifications / Experience:
• Brings 6 - 8 years of technical experience.
• Ability to demonstrate strong leadership skills.
• Skilled in problem solving and resolution.
• Demonstrates a proven record of competence in all IT
processes and systems, with in-depth experience in networks, Microsoft
environment management, network, server, cloud, desktop, and application
security, as well as end-user device management.
• Experienced in analysing, implementing, and evaluating IT
systems/infrastructure and relevant specifications.
• Proficient in commissioning services from third parties
and managing relationships with suppliers and contractors.
• Possesses a solid understanding of IT Infrastructure and
operations practices.
• Proficient in Microsoft Word, Excel, and PowerPoint.
Even if you feel you don't have all the skills listed or if
this spec isn't what you are looking for, feel free to send your CV to
recruits@synergyit.co.za as we probably have other opportunities that could
interest you.
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