Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Results for Jobs in Cape Town
1
QUALIFICATIONS NEEDED:
Completed B Pharm Degree.Registered as a practising pharmacist with the SAPC.
NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE:
Experience in a production/manufacturing department.Prior learning experience to aseptic formulation and filling will be advantageous.
KEY DUTIES & RESPONSIBILITIES OF THE ROLE:
Enforce safety regulations.Keep records of employees attendance and hours worked.Inspect materials, products, or equipment to detect defects or malfunctions.Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.Plan and establish work schedules, assignments, and production sequences to meet production goals.Performance manage staff.Establish and set KPIs and perform visual management of shift operations.Identify and action any quality defects by using quality management systems and root cause problem solving.Implementing continuous improvement actions to meet or exceed Company safety, quality, delivery, and cost objectives.Manage expenditure on shift including staff costs such as transport and overtime as well as consumption of consumables.Responsible for the timeous execution of all activities defined by the SA Pharmacy Act 53 of 1974 and its current amendments and the Medicines and Related Substances Control Act, No 101 of 1965 and its current amendments.Responsible for the timeous execution of all critical activities, predefined and agreed upon with the Responsible Pharmacist, Quality Assurance and Production departments.
This includes, but not limited to:
independently checking and signing each dispensed material and its mass or volumechecking and signing the addition of each material to the mixchecking and signing the identity of the bulk product and printed packaging materialchecking and signing that each packaging line or station is clear of previous product, packaging components records, or materials not required for the planned packaging operations, and that equipment is clean and suitable for use before any packaging is undertakenother critical activities or stages as defined within each department as agreed upon the Responsible Pharmacist and relevant Quality Assurance and Department Manager.the compounding, manipulation, preparation or packaging of any medicine or scheduled substance or the supervision thereof.the manufacturing of any medicine or scheduled substance or the supervision thereof.the purchasing, acquiring, importing, keeping, possessing, using, releasing, storage, packaging, repackaging, supplying, or selling of any medicine or scheduled substance or the sup...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDYxMDQ0NDE1P3NvdXJjZT1ndW10cmVl&jid=1368713&xid=2061044415
1d
1
Our client based in Century City is seeking Venda Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Venda (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R8000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202673 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications in...Job Reference #: 202673
1d
1
SavedSave
Job description
We are currently looking for a senior PHP web developer to help us continue to build our products and services. Together with a team of young, enthusiastic creatives and developers, you will develop new tools, maintain and expand existing services and help improve usability and conversion. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. It’s key that you’re experienced with the Laravel framework.
We require a strong back-end developer who:
Is driven to produce awesome products/solutionsLoves solving problems and making things better, stronger and fasterCan identify both technology- and business opportunities
The ideal candidate is someone who will:
Develop innovative algorithms for our web applicationsWork on a very fast growing projectContinuously ship new functionalities and develop deliverables according to requirementsDevelop and run production system in high-availability and high-performance environmentsBuilding reusable code and libraries for future useYou believe that great quality code is the result of team effort. You have a positive attitude toward team Planning, pair programming, TDD and Lean/Agile Practices.You feel the drive to always want to optimize the application for maximum speed and scalability
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NTU4MTk2Njg/c291cmNlPWd1bXRyZWU=&jid=1316472&xid=855819668
1d
1
SavedSave
Summary
Our Client in the Travel and Tourism industry has an exciting opportunity for a BI Developer to join their Business Intelligence Team.
As the ideal candidate, you will take ownership of ensuring the integrity of all information within the data warehouse as well as the accuracy of the processes used to populate the warehouse daily. You will be responsible for developing and maintaining existing ETL as well as providing operational BI support to the business.
Job Description
Designing, developing, testing, maintaining, and documenting ETL proceduresDeveloping SQL scripts for ad-hoc requests and reportsAssisting in data management and data integrity initiativesUnderstanding system workflows and documenting key data flowsAligning Key Performance Indicators, reporting, and analyticsAddressing reporting issues at the root cause levelRefine and automate regular processes / scheduled jobs, track issues, and document changesContinuously assess and document data qualityManage new permissions requested and report on database access for users and application loginsTranslating business needs into technical specificationsImproving existing BI tools and procedures
Key Roles and Responsibilities
BA/Bcom/BSc in either Engineering, Info Systems, Computer Science, or related field2+ years experience with MSSQL & MYSQL1-2 years of experience developing and maintaining ETLs and using Data Integration tools (e.g. Pentaho, Talend), or scriptsExperience querying data from a data warehouse and loading data into itExperience obtaining data from diverse sources including APIs, RDBMSs, flat files, google sheets, etc.Basic understanding of programming languages (Java or Python)Experience designing relational and non-relational data structuresWorking experience with more than one database technologyStrong analytical and troubleshooting skills, including proficiency in root cause analysisExperience creating technical documentationA collaborative and creative approach to solving business issues while working with partner teamsA self-starter with phenomenal problem solving and diagnostic acumen, and a strong analytical mind-setAcute attention to detail and strong organizational skills to prioritize tasks and relay insights to members of the leadership teamThe ability and eagerness to further develop the required skills through self-learningStrong teamwork skills as well as the ability to work independently from the team
Advantageous Skills and Knowledge
Multidimensional design & modeling based on Kimball best practice...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTMyNDY5OTE5P3NvdXJjZT1ndW10cmVl&jid=1229872&xid=3132469919
1d
1
Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They seek to employ an IT Service Delivery Manager for Technology Operations who will be reporting to the Senior Vice President of Technology Services.
Basic Function
This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.
Essential Functions
Client Portfolio Management: End of End owner of key accounts from IT Service delivery perspective.IT Service Management and Delivery: Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders.Business Value Creation: Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes: Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
Major Incidents Database: Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
Primary Internal Interactions
Business LeadersAll Technology Sub-Functions.Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management
Work Experience Requirements
Minimum 8 – 12 years in managing IT service delivery of large client relationship (800+ Seats)Willingness to work in a 24 x 7 environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjg2Njk2NzQxP3NvdXJjZT1ndW10cmVl&jid=1295976&xid=2286696741
1d
1
SavedSave
Sales Executive
Mango5 has an exciting new campaign, and we are seeking Highly motivated, energetic, and experienced sales executives to join our team. The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives.
This individuals duties will include:
Executing and closing sales
• Understanding the product and the respective features and benefits.
• Initiate sales with potential customers over the phone and informing them about product features using scripts.
• Building rapport with customers and using the need that Futurewise aims to address to close sales deals.
• Effectively answering customers questions.
• Accurately capturing customer and beneficiary information.
• Understanding and operating within the regulatory frameworks for financial service providers.
Maximising sales performance
• Monitoring sales performance and identifying improvement opportunities.
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader.
• Keep up to date on general developments in education that can be used on sales calls.
• Make suggestions to the team leader on improvements to the script that can improve sales without detail.
• Coaching less experienced staff on effective sales strategies.
This role has the following requirements:
Qualifications
• Matric Certificate
• Additional Qualifications Advantageous
Experience
• Experience as a telesales representative selling long term insurance products.
• Proven track record of successfully meeting sales quota, preferably over the phone.
• Experience in working with relevant computer programs and telephone systems is advantageous).
Skills and behaviours
• Fluency in English.
• Ability to learn about products and services and describe/explain them to potential customers.
• Excellent communication and interpersonal skills.
• Moderately-tempered and able to handle rejection.
• Outstanding sales skills with the ability to resolve issues and address complaints in a level headed way.
Working Hours :
• Monday to Friday 8am to 5pm
Remuneration:
• Monthly basic: R6500
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities ...Salary: RMin salary: 6500.Job Reference #: 201127
1d
1
SavedSave
QUALIFICATIONS NEEDED
Payroll and / or finance related qualificationCertified Remuneration Professional
NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE
3+ Years relevant experience in payroll practicesExperience in HR & Payroll Systems & payroll and employee benefits managementExperience in HR data reporting, trending, metrics development and reportingExperience in employment tax and dealing with SARSExperience in SAGE 300 people is advantageousStrong Office 365 experience, with advanced knowledge and firm experience in MS ExcelSound understanding of Employment laws, including LRA, BCEA and OHS legislation
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Responsible for all payroll & employee benefits management processes & structuring compensation and benefit packagesEnsure automated systems within Human Capital team is in place, fully utilised, up to date and working effectivelyEnsure systems evolution/ new systems are benchmarked in the industry and improvements are implemented within a budget and according to planResponsible for the management of employee data that enters all HRIS systems within the department, including the payroll systemOversee the employee benefits programme with 3rd party service providers and the processing of benefit contributions and deductionsCo-ordinate employee benefits data generation, trending and management reportingDevelop, implement and monitor service levels agreements with benefits service providers, including EAP, risk benefits, healthcare benefits and retirement savingsActs as liaison between employee and benefits service providers and ensure effective employee information upkeep related to service provider data systems and portalsResponsible for the company payroll function and management of pay structures in accordance with legal compliance and full payroll management functionApply for SARS tax directivesPrepare and submit legislative reporting in accordance governance and compliance requirements and deadlines, including, Return of earnings, EMP201, EMP501, IRP5s, statsSA, UIF DeclarationsCo-ordinate company wellness interventions in line with employee benefit strategy, with support of service providers
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80Njc1OTExNj9zb3VyY2U9Z3VtdHJlZQ==&jid=1345370&xid=46759116
1d
1
Our client based in Century City is seeking Ndebele Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Ndebele (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R9000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202670 in subject heading or email body.
Surgo (Pty) Ltd will consider all application...Job Reference #: 202670
1d
1
SavedSave
Surgo is recruiting for an experienced Russian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Russian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Russian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the posit...Job Reference #: 202361
1d
1
SavedSave
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when required Must be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/3992419714?source=gumtree
1d
1
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781?source=gumtree
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202524
1d
1
International Outbound Sales Consultants
A leading USA based client is currently seeking high energy and self-motivated Sales Consultants to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services. This is a fun but fast paced environment and requires go-getters with a passion for sales.
Education and Experience:
English language proficiencyMinimum 1 year sales experience within an International centerTyping speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillspersuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary: R 35 per hour during training and R 40 per hour after training plus shift and travel allowances
Working hours: Mon - Friday and every second Saturday or Sunday
Rotational shifts from 16h00 – 01h00/20h00 – 05h00
Pioneer, aggressive expansion pioneer account
Fun product to sell
Entertainment
Significant
advance
no cold calling more of a hot lead based on Customer using the free subscription for 3 months
easy to attain commission
Future work from home
Education and Experience:
English language proficiencyMinimum 1 year sales experience within an International center
https://www.ditto.jobs/job/gumtree/1356808992?source=gumtree
1d
1
SavedSave
The Product Owner (PO) is a member of the Agile Team responsible for defining Stories and prioritising the Team Backlog to streamline the execution of business priorities while maintaining the conceptual and technical integrity of the Features or components for the team. The PO works with stakeholders to identify and organise the steps required for the next iteration. The PO will then meet with their team to refine the process, identify areas for improvement, and support the sprint. The PO makes sure all parties are informed about what is going on, when it’s going to happen, and how it’s going to impact them.
Key Responsibilities
Collaboration with business stakeholders
Collaborates with all business stakeholders to arrive at the vision, goals, priorities and business objectivesSpends time in business units to ensure understanding and alignment of business needs and directionCrafts the definition of Ready and Done with the teamBuilds trust with business to make decisions around the productWorks with business stakeholders at their need for level of detail and involvementFacilitates collaboration between the right stakeholders to ensure sound decision making
Defining the Product Vision, Goals, and Measurement (collaborative process)
Brings together and takes ownership of the product vision and communicate this to the teamMaps out customer journeys, business processes and their associated performance metricsDetermines Business objectivesIdentify product domain boundaries and grow relevant product domain knowledgeEnsure product build is in line with systems architectureNegotiates and takes ownership of product goalsMeasures the inherent and commercial value created by the product over time, especially after deploymentsEnsures alignment between all business stakeholders and IT in vision and goals
Managing the Product Backlog
Calculates/understands the value and risk of items and manages this accordinglyPrioritises the product backlog in order of value, risk or business importance in collaboration / consultation with business owners / stakeholders and the development teamEnsures the backlog is visible to all stakeholdersActively involved in product backlog refinement (With entire team and at times business)Actively creates clarity to the level required (based on context of the team) and leverages the team to create clarity tooGuides and ensures clarity at least 2 sprints ahead of time for the sprintsBalances the conflicting needs of all stakeholders across the business product owners, IT and any other stakeholdersNegotiates change requests when required within ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDEyMjk4MDEzP3NvdXJjZT1ndW10cmVl&jid=1142910&xid=2412298013
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202542
1d
1
My client is looking for Customer Service to work from home
Requirements
1-year unbroken service in an International Industry or
1 year in a Financial Insurance Industry or
Strong customer service experience / Retail
Must have Grade 12
Must be SA Born citizen
Must be credit and crim clear
Must have worked in Customer Service Environment before
Must have active fibre line or area must be fibre ready
Training can be up to 12 weeks (paid training)
Working hours between 3 pm and 6 am (9-hour shift)
Must be available immediately
Offering
Salary R6500+5% towards provident fund+ R764 towards medical aid + R600 fibre contribution (only kicks in after they work from home)
Incentives are paid to top performers
Transport provided only drop off
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NTgwMDE4ODM/c291cmNlPWd1bXRyZWU=&jid=377172&xid=758001883
1d
1
SavedSave
Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day and/or night shifts on site in Cape Town CBD
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1398715299?source=gumtree
1d
1
SavedSave
Main Goals & Objectives? Provide client communication as well as communication to production team? Confirm jobs as per defined by Pixelfaerie process? Adhering to all stipulated production and communications processes? Complete administrative documents, supplementary to the jobs? Ensure highest level of quality production output by adhering to client SLA requirements and owninternal quality criteria as part of the production process and as part of the defined KPI’s
Technical Competencies? Microsoft Office Proficiency? Proven experience in a customer service role? Industry related knowledge, specifically analytical? Graphical experience and knowledge advantageous? Passed Matric | Grade 12 or equivalent? Demonstrated ability to meet KPI’s as per agreement with Line Managers? Excellent communication skills? Proficiency in use of company specific software
Personal Competencies? Strong interpersonal | communication skills? Proven negotiation skills? Strong administrative skills? Strong dedication, self-motivation, self-drive and self-discipline? Results orientated, and deadline driven? Excellent time management skills? Attention to detail? Analytical as well as graphical approach to document production? Consistent high level of communication? Ability to handover jobs without loss of information? A proactive approach for continual personal development and improvement
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjYyOTM3NjQ3P3NvdXJjZT1ndW10cmVl&jid=377173&xid=2662937647
1d
1
SavedSave
Join the future of work!
Ditto Hire is a technology company offering staffing firms and hiring managers best-in-class recruitment software to help them find, manage, market and place top candidates. We are currently looking for a Product Lead to help us take our products to the next level. If you are ready to go to the moon, Ditto Hire is the company to help you get there.
About the role:
Lead the full product development lifecycle for key consumer and institution facing features that impact our core business across ideation, technical development, and launchLead user research and analyze data to develop and maintain a deep understanding of our users and their needs. Use this knowledge to identify new opportunities for opportunities and improvementsDrive team execution by defining roadmaps, speccing out features, and working with engineers and designers to ship products.Ensure accountability and measure success for key objectives by defining KPI requirements3+ years of product management experience owning end to end product lifecyclesStrong technical background with 2+ years of engineering experienceAbility to execute in a fast-paced and fluid startup environmentStrong product instincts - you understand how to uncover users core needs and how to craft a focused, impactful product experienceRuthless prioritization - you zero in on what matters and ship quickly in order to learn and iterateCreative problem solver - you are able to root cause complex problems and implement viable solutionsStrong qualitative research and quantitative analysis skillsExcellent written and verbal communication skills
What Well Give You
Competitive compensation (base salary with commission)Comprehensive time-off & generous leave policiesExcellent working environment with exceptionally smart peopleCollaborative, transparent and fun office cultureAccelerated professional developmentConstant learning and improvement
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTUzODkwOTg4P3NvdXJjZT1ndW10cmVl&jid=1640757&xid=2553890988
1d
1
International Outbound Sales Consultants
USA based client is looking for dynamic outbound agents to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services on the night shift.
This is a no cold calling center with more of a hot lead based on Customers using the free subscription for 3 month, with a future work from home.
Successful candidates will receive full product and systems training.
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year outbound sales experience within an International center is required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillspersuasivenessnegotiation skills
Salary: Per productive hour, shift and travel allowance provided and incentives.
Working hours: Mon - Sun rotational days
Rotational shifts from 15h00pm – 04h00am
https://www.ditto.jobs/job/gumtree/3698831142?source=gumtree
1d