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Results for call centre training provided in "call centre training provided", Full-Time in Jobs in South Africa in South Africa
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Role OverviewWe are seeking lively, detail-oriented, and experienced Customer Service / FICA Agents to provide exceptional customer support on our online trading platform while ensuring full compliance with FICA and AML requirements. This role is client-facing and compliance-focused, requiring strong communication skills, accuracy, and the ability to work efficiently in a fast-paced environment.Key ResponsibilitiesCustomer Service & Platform SupportProvide prompt, professional customer support via multiple communication channels.Assist clients with platform navigation, trading processes, and basic technical queries.Resolve customer complaints efficiently and ensure high levels of client satisfaction.Maintain accurate records of customer interactions and transactions.Stay informed on platform updates, system changes, and relevant market trends.Maintain strict customer confidentiality at all times.FICA & Compliance ResponsibilitiesConduct client identification and verification (KYC), including the collection and verification of required documentation (ID, proof of address, source of funds, etc.).Ensure all FICA verification is completed prior to onboarding or transaction finalisation.Perform ongoing client monitoring in line with regulatory requirements.Identify and report suspicious or unusual transactions related to potential money laundering or terrorist financing to the Financial Intelligence Centre (FIC).Accurately record and report discrepancies identified during the verification process.Maintain proper record-keeping of client documentation and transactions in accordance with FICA requirementsMinimum Requirements:Matric / High School qualification (required).Minimum 12 years customer service experience (call centre, financial services, or client-facing roles preferred).Excellent verbal and written communication skills in English (additional languages are advantageous).Strong problem-solving, multitasking, and analytical skills.High attention to detail and accuracy, particularly in compliance-related work.Computer literate with working knowledge of MS Office and CRM/customer service systems.Basic understanding of financial regulations (FICA/AML knowledge advantageous; training will be provided).Ability to work rotational shifts
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-1254837-Job-Search-01-22-2026-10-05-11-AM.asp?sid=gumtree
5d
Job Placements
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A leading distributor of technologies such as Wireless Broadband, Wi-Fi, Networking, Routing, VoIP, IoT, Fibre, Access Control and IP Surveillance is seeking your expertise. They supply best of ICT products, providing strong after-sales service, technical support, internationally certified trainings, as well as finance solutions to their customers.Job Description:Engage with customers via phone, email, or in person to understand their needs and provide tailored quotations.Maintain up-to-date knowledge of company product offerings and industry trends to offer informed solutions.Develop and maintain strong relationships with both new and existing clients.Manage the full sales cycle, ensuring all necessary sales activities are completed efficiently.Process customer orders and ensure they are followed through to successful completion.Be goal-oriented and able to perform well under pressure. Candidate Requirements:Experience12 years of experience in a similar sales role.Proficiency with CRM systems (e.g., SAP).Experience in the IT/ICT industry is advantageous.Background in Wired/Wireless Networking, VoIP, IP Surveillance, Internal Sales, or Call Centre environments is beneficial. QualificationsMatric / Grade 12 (Compulsory).CompTIA Network+ or a similar networking-related qualification is required.A relevant tertiary qualification (Diploma or Degree) is an added advantage. Soft SkillsProficient in Microsoft Office Suite (Word, Excel, PowerPoint).Fluency in Afrikaans is essential.Strong work ethic and effective communication skills.Excellent interpersonal and problem-solving skills.Collaborative team player with the ability to meet deadlines.
https://www.jobplacements.com/Jobs/I/Internal-Sales-Consultant-1256459-Job-Search-1-28-2026-3-17-08-AM.asp?sid=gumtree
2h
Job Placements
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ENVIRONMENT:A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors agent performance and overall Contact Centre effectiveness DUTIES:Supervises, plans, and manages functions related to the Contact Centre work area.Oversees and directs the daily activities of Contact Centre Agents.Monitors productivity of Contact Centre Agents and generates performance reports.Reviews individual, team, and Contact Centre results identify and act on performance trends.Monitors service calls for professionalism, technical accuracy, and customer service quality.Resolves customer complaints and queries; recommends corrective actions.Maintains accurate records of service requests and complaints.Provides ongoing communication to ensure Agents are informed of product and procedure changes.Serves as key information resource; answers questions, assigns tasks, and gives instructions.Conducts supervision, coaching, call monitoring, training, reviews, and discipline.Performs performance monitoring and evaluations to improve agent efficiency.Ensures team members receive appropriate training and support.Manages attendance, shift schedules, and break allocations.Sets customer care targets and ensures achievement.Strives to deliver a consistently delightful customer experience.Handles customer correspondence across email, SMS, and social media. REQUIREMENTS:In-depth knowledge of the product lines.Understanding of Call Centre tracking systems.Experience in customer acquisition and retention.Strong CRM knowledge.Excellent communication skills.Ability to design efficient processes.Ability to collaborate at all levels.Strong sales acumen.Advanced computer literacy.Strong planning, organizing, and problem-solving skills.Exceptional interpersonal skills. Experience & TrainingMinimum 5 years customer service experience, with at least 2 years supervisory.Minimum 5 years call centre experience. QualificationsMatricDegree or diploma in Call Centre Management or Customer Service. ATTRIBUTES:Strong customer service orientation.Self-driven and target oriented.Assertive and confident.Resilient under pressure.Ability to motivate and secure team buy-in.Maintains confidentiality.Creative thinker with data-dri
https://www.jobplacements.com/Jobs/C/Call-Centre-Supervisor-1248534-Job-Search-01-06-2026-02-00-20-AM.asp?sid=gumtree
21d
Job Placements
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Call Centre AgentArea; Durban - Northern suburbs Salary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is providedOur client is seeking a well groomed and well spoken Call Centre Agent located in the Durban (Northern Suburbs) area to join their growing team. This candidate must have a very good telephonic ettiqutte and be target driven and money hungry.Candidates must be willing to cold call - Leads are providedMinimum Requirements Reliable transport to and from work1 year sales experience1 year customer service experiencePrevious call centre experience would be a advantageGood command of the English languageAbility to speak diffrent languages would be a advantageTarget driven and money hungry
https://www.jobplacements.com/Jobs/D/Durban-Call-Centre-Agent-1248104-Job-Search-1-5-2026-4-35-10-AM.asp?sid=gumtree
22d
Job Placements
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Call Centre AgentArea; Pretoria Salary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is providedOur client is seeking a well groomed and well spoken Call Centre Agent located in the Pretoria area to join their growing team. This candidate must have a very good telephonic ettiqutte and be target driven and money hungry.Candidates must be willing to cold call - Leads are provided Minimum Requirements Reliable transport to and from work1 year sales experience1 year customer service experiencePrevious call centre experience would be a advantageGood command of the English language Ability to speak diffrent languages would be a advantageTarget driven and money hungry
https://www.jobplacements.com/Jobs/P/PTA-Call-Centre-Agent-1248113-Job-Search-1-5-2026-4-43-58-AM.asp?sid=gumtree
22d
Job Placements
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CALL CENTRE SALES AGENTS NEEDED!Locations: Western Cape Bellville | Durban Windermere | Pretoria Lynnwood Ridge & Waterkloof Ridge | Centurion Hennopspark Salary: R3,500 + CommissionDo you have the gift of conversation and a passion for sales?Our client is seeking enthusiastic Sales Agents to join their expanding call centre teams. If youre motivated, dependable, and ready to engage with customers, this could be the perfect opportunity for you!Requirements:Prior sales or call centre experience (beneficial)SA ID or valid work permitReliable transportStrong sales instincts & closing abilityDriven, accountable, and target-focusedWhats in it for You:Full training providedAll leads are supplied no fieldworkExcellent commission and earning potential
https://www.jobplacements.com/Jobs/C/Call-Centre-Sales-Agents-Pretoria-Lynnwood-Ridge--1248479-Job-Search-1-6-2026-4-47-00-AM.asp?sid=gumtree
21d
Job Placements
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CALL CENTRE SALES AGENTS NEEDED!Locations: Western Cape Bellville | Durban Windermere | Pretoria Lynnwood Ridge & Waterkloof Ridge | Centurion Hennopspark Salary: R3,500 + CommissionDo you have the gift of conversation and a passion for sales?Our client is seeking enthusiastic Sales Agents to join their expanding call centre teams. If youre motivated, dependable, and ready to engage with customers, this could be the perfect opportunity for you!Requirements:Prior sales or call centre experience (beneficial)SA ID or valid work permitReliable transportStrong sales instincts & closing abilityDriven, accountable, and target-focusedWhats in it for You:Full training providedAll leads are supplied no fieldworkExcellent commission and earning potential
https://www.jobplacements.com/Jobs/C/Call-Centre-Sales-Agents-Durban-Windermere-1248478-Job-Search-1-6-2026-4-46-03-AM.asp?sid=gumtree
21d
Job Placements
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CALL CENTRE SALES AGENTS NEEDED!Locations: Western Cape Bellville | Durban Windermere | Pretoria Lynnwood Ridge & Waterkloof Ridge | Centurion Hennopspark Salary: R3,500 + CommissionDo you have the gift of conversation and a passion for sales?Our client is seeking enthusiastic Sales Agents to join their expanding call centre teams. If youre motivated, dependable, and ready to engage with customers, this could be the perfect opportunity for you!Requirements:Prior sales or call centre experience (beneficial)SA ID or valid work permitReliable transportStrong sales instincts & closing abilityDriven, accountable, and target-focusedWhats in it for You:Full training providedAll leads are supplied no fieldworkExcellent commission and earning potential
https://www.jobplacements.com/Jobs/C/Call-Centre-Sales-Agents-Western-Cape-Bellville-1248480-Job-Search-1-6-2026-4-47-43-AM.asp?sid=gumtree
21d
Job Placements
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Call Centre AgentArea; Cape TownSalary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is providedOur client is seeking a well groomed and well spoken Call Centre Agent located in the Cape Town area to join their growing team. This candidate must have a very good telephonic ettiqutte and be target driven and money hungry.Candidates must be willing to cold call - Leads are provided Minimum Requirements Reliable transport to and from work1 year sales experience1 year customer service experiencePrevious call centre experience would be a advantageGood command of the English language Ability to speak diffrent languages would be a advantageTarget driven and money hungry
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Cape-Town-1248117-Job-Search-1-5-2026-4-51-31-AM.asp?sid=gumtree
22d
Job Placements
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About Us:Exhilarate is a dynamic and fast-growing company located in a new branch in central Umhlanga Ridge. We are committed to delivering exceptional customer experiences and providing our employees with opportunities for growth and development. Join our vibrant team and be part of a company that values innovation, teamwork, and customer satisfaction.Job Description:We are seeking an enthusiastic and motivated individual to join our team in 2026. As a Sales Consultant, you will be the voice of our company, helping customers with their inquiries and providing information about our products and services. This is an excellent opportunity for individuals who are passionate about sales and looking for a rewarding career in a supportive and fun environment.Key Responsibilities:Handle outbound calls professionally and courteouslyObjection handleProvide accurate information about products and servicesMaintain a high level of customer satisfactionAchieve individual and team performance targetsParticipate in ongoing training and development programsQualifications:Minimum 2 years of experience in a call centre environmentMatric or equivalentExcellent communication skills (both verbal and written)Strong problem-solving abilitiesAbility to work in a fast-paced environmentBasic computer skillsPrevious call centre or customer service experience is a plus but not requiredPositive attitude and a willingness to learnWhat We Offer:R6000 earnings (attendance- based)Uncapped commission and incentivesComprehensive training programCareer advancement opportunitiesFun and supportive work environmentConvenient location in Zenith drive Umhlanga, Durban
https://www.jobplacements.com/Jobs/S/Sales-Consultant-1248021-Job-Search-1-4-2026-1-27-23-AM.asp?sid=gumtree
23d
Job Placements
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The Clothing Store Manager is responsible for the overall management and growth of the retail clothing store, ensuring operational excellence, profitability, and exceptional customer experience. The role includes staff recruitment and training, financial and bank account management, purchasing and stock replenishment, and daily, monthly, and annual store operations. The Manager will actively drive customer retention, acquisition of new customers, expansion opportunities, and ensure the store remains aligned with current fashion trends, including clothing, hair, beauty accessories, and footwear.Key Responsibilities1. Store Operations Management2. Staff Recruitment, Training & Management3. Financial & Bank Account Management4. Purchasing, Stock Control & Replenishment5. Sales Growth, Marketing & Customer Retention6. Fashion Trends & Product Knowledge7. Reporting & Strategic Planningv Find detailed roles and responsibilities in the attached fileQualifications & Experiencel Diploma or Degree in Business Management, Retail Management, Fashion, or related field.l Minimum 3–5 years’ experience in retail management, preferably in clothing or fashion.l Proven experience in staff supervision, financial management, and inventory control.l Strong understanding of fashion retail trends.Skills & Competenciesl Strong leadership and people management skills.l Excellent financial and analytical abilities.l High level of integrity and accountability.l Strong customer service and sales orientation.l Excellent communication and negotiation skills.l Ability to multitask and work under pressure.l Computer literacy (POS systems, MS Excel, accounting software).Key Performance Indicators (KPIs)l Sales growth and profitability.l Customer retention and acquisition rates.l Stock turnover and shrinkage control.l Staff performance and training outcomes.l Accuracy of financial records and reports.l Store operational efficiency and brand presentation.Working Conditionsl Retail working hours, including weekends and public holidays.l Fast-paced, customer-facing environment. Interview will include 4-stage hiring funnel:l Stage 1: Initial interview - culture, leadership & retail mindsetl Stage 2: Practical Assessment - Commercial and Operational Judgementl Stage 3: Trial Shift/ Working Interviewl Stage 4: Apprenticeship/ Manage-in-Training Deadline for application is 20th January 2026 and only those who meet the criteria above will be called for interview. Send your credentials, CV, full photo to lamode.africa@gmail.com
18d
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