Matric Entry Level Job Positions

We rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a entry level call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidates must be based in Gauteng, Pretoria, will be a quick learner who can memorize scripts and adapt them when issues arise during a call.

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency