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Results for call centre inbound jobs in "call centre inbound jobs" in Jobs in South Africa in South Africa
10
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Minimum RequirementsMinimum 1 Year experience in an insurance call centre environmentGrade 12 / Matric Clear criminal recordStrong communication skills (verbal and written)Computer literate (MS Office and CRM systems advantageous)Ability to work under pressure and meet targetsKey ResponsibilitiesHandle inbound and outbound customer calls professionallyAssist clients with policy queries, amendments, and product informationPromote and upsell insurance products where applicableEnsure accurate capturing of customer information on internal systemsMaintain compliance with company and regulatory requirementsDeliver excellent customer service and maintain client relationshipsMeet daily, weekly, and monthly performance targetsCompetencies & SkillsStrong customer service orientationSales and negotiation skillsAttention to detail and accuracyProblem-solving abilityTime management and organisational skillsTeam player with a positive attitude
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1262021-Job-Search-02-12-2026-10-11-33-AM.asp?sid=gumtree
4d
Job Placements
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Do you thrive in a fast-paced, target-driven client services environment?We are recruiting for a dynamic and driven Client Service Consultant to join a marketing-focused team based in Bellville.No cold calling!This role requires someone who can manage inbound and outbound calls with professionalism, accuracy and empathy, while driving enrolment, retention and client satisfaction.You will handle client queries from first contact to resolution, ensuring service excellence and adherence to quality standards. You will log, track, resolve and follow up on all interactions within defined service levels while meeting daily, weekly and monthly targets.This is a high-accountability, high-energy environment suited to someone who enjoys structured performance metrics.Minimum RequirementsGrade 12Minimum 2 years’ experience in a call centre, customer service or sales environmentFluent in Afrikaans and EnglishStrong administrative and computer skills (MS Office)Experience working with call centre systems Advantageous: Qualification in call centre/customer service/sales/marketing. Key ResponsibilitiesCall Handling (50%)Answer calls promptly and professionallyAdhere to quality standards and scriptsDrive first-call resolutionLog and track all interactionsMeet performance targets Client Query Management & Administration (25%)Investigate and resolve queries or compla
https://www.jobplacements.com/Jobs/C/Client-Service-Consultant-1261694-Job-Search-02-12-2026-01-00-15-AM.asp?sid=gumtree
4d
Job Placements
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Do you thrive in a fast-paced, target-driven client services environment?We are recruiting for a dynamic and driven Client Service Consultant to join a marketing-focused team based in Bellville for a one-year contract.No cold calling!This role requires someone who can manage inbound and outbound calls with professionalism, accuracy and empathy, while driving enrolment, retention and client satisfaction.You will handle client queries from first contact to resolution, ensuring service excellence and adherence to quality standards. You will log, track, resolve and follow up on all interactions within defined service levels while meeting daily, weekly and monthly targets.This is a high-accountability, high-energy environment suited to someone who enjoys structured performance metrics.Minimum RequirementsGrade 12Minimum 2 years’ experience in a call centre, customer service or sales environmentFluent in Afrikaans and EnglishStrong administrative and computer skills (MS Office)Experience working with call centre systems Advantageous: Qualification in call centre/customer service/sales/marketing. Key ResponsibilitiesCall Handling (50%)Answer calls promptly and professionallyAdhere to quality standards and scriptsDrive first-call resolutionLog and track all interactionsMeet performance targets Client Query Management & Administration (25%)Investigate and r
https://www.jobplacements.com/Jobs/C/Client-Service-Consultant-ONE-YEAR-CONTRACT-1261693-Job-Search-02-12-2026-01-00-15-AM.asp?sid=gumtree
4d
Job Placements
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Employer DescriptionProperty development.Job DescriptionYour duties will encompass:Make outbound and inbound calls.Secure viewing appointments.Assist with industry standards for call centres.Provide reports regarding conversion rates.Analysis of marketing statistics to adjust and improve strategy.QualificationsMatricPPRA Fidelity Fund CertificateSkillsMinimum 3 years experience in Call Centre for Insurance.Must have in-depth knowledge of the Cape Town residential rental marketMust relocate from Cape Town and be based in Johannesburg to service our CPT projectsMust be proficient in English, Afrikaans and 1 other official languageAble to sell over the phone.Excellent people skills and good interpersonal relations.Admin
https://www.jobplacements.com/Jobs/P/PAM-17788-Business-Developer-Property--Johannesbu-1258397-Job-Search-2-3-2026-3-47-57-AM.asp?sid=gumtree
13d
Job Placements
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Key ResponsibilitiesManage inbound and outbound voice calls relating to patient medical billing and invoice queries.Provide accurate information and clear explanations of charges, invoices, payment terms, and account balances.Actively chase debt using all communication methods, primarily by phoneOutbound calling for pre-patient registrationResolve billing-related concerns or escalate complex issues to the appropriate teams.Assist patients with payment arrangements and account queries.Record all interactions accurately in the CRM.Handle sensitive billing discussions with empathy, discretion, and professionalism.Meet defined performance metrics (quality, productivity, and customer satisfaction).Adhere strictly to UK data protection regulations (GDPR) and company compliance standards.Skills & CompetenciesExcellent verbal communication and active listening skills.Ability to explain billing and invoice details clearly and confidently.Strong problem-solving and conflict-resolution skills.High attention to detail and accuracy in handling financial queries.Customer-first mindset with empathy and patience.Ability to remain professional in sensitive or high-pressure interactions.  Qualifications & ExperiencePrevious experience in a contact centre or customer service environment (billing/medical billing experience preferred).Minimum Grade 12 / equivalent qualification.Exposure to billing, invoicing, or financial processes advantageous.Confident system navigation and call-handling skills.
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-UK-Hours-1262529-Job-Search-02-14-2026-04-16-39-AM.asp?sid=gumtree
2d
Job Placements
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Applicants are required to meet the following criteria: Grade 12 (Matric) with certificate and/or other tertiary qualification in CRM will be an advantageCertificate in selling skills will be an advantage.Minimum of two-three (2-3) years experience from a UK-based call centre, both inbound and outboundSales track record beneficialIn person sales/ retail experience will be an advantageKnowledge of Customer Relationship Management (CRM), computerized and ordering systems, and knowledge of Navision will be an advantageKnowledge of Sales and Marketing principlesProficiency in MS Office The successful applicant would be responsible for, but not limited to:Contacting existing and prospective customers telephonically via an outbound call with the aim of selling the companys products and servicesEnsuring the company meets its business objectives through sound Marketing and Public Relations opportunities Salary: Negotiable dependent on experience Please email detailed CV, supporting documentation and salary requirements through to
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-Telesales-Consultant-Cape-T-1257581-Job-Search-01-30-2026-04-35-12-AM.asp?sid=gumtree
14d
Job Placements
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Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience.Location: Kempton ParkKey ResponsibilitiesCall and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).Understand customer needs and provide suitable information on products or services.Qualify leads and update CRM with accurate customer details and call outcomes.Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.Handle sales queries, objections, and escalate complex cases to Management.Ensure compliance with company policies and always maintain professionalism.Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance.Educational & Experience RequirementsMinimum: Matric.Sales experience in telesales or internal sales is essential.Debt counselling knowledge is an advantage.English and Afrikaans Speaking (English first language)Sales, Tele Sales and Call Centre experienceSales (minimum 3 years)Financial services, preferably insuranceStrong verbal communication and persuasive skillsSkills & CompetenciesSkills & CompetenciesStrong verbal communication and persuasive skills.Strong written communication – English first language required.Active listening and ability to build rapport quickly.Customer-centric approach with problem-solving mindset.Good organizational and follow-up skills.Basic computer knowledge (MS Office, CRM tools).Target-oriented with ability to work in a fast-paced environment.
https://www.jobplacements.com/Jobs/I/Inbound-Lead-Response-Call-Center-Agent-1255279-Job-Search-01-23-2026-05-00-37-AM.asp?sid=gumtree
24d
Job Placements
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Description:As a Sales Consultant, youll be the voice of their brand, handling inbound and outbound interactions with both existing and prospective customers. Your focus will be on retention, new policy sales, and ensuring every customer feels valued and supportedResponsibilities: SalesPromote products through inbound and outbound calls.Identify customer needs and recommend suitable coverage options.Achieve individual and team sales targets while maintaining customer satisfaction.RetentionEngage existing policyholders and support their transition to new products.Address questions and concerns, reinforcing the value of keeping pets insured.Team Collaboration Participate in team meetings, coaching, and training sessions.Share feedback and ideas to enhance performance and customer experience.Join daily stand-up meetings.Systems and AdministrationAccurately document customer interactions.Ensure compliance with internal procedures and regulatory standards.Escalate complex issues appropriately.General Adhere to company policies and procedures.Perform other duties as required to support business success.Requirements:Minimum Grade 12 / National Senior Certificate.Experience in sales, customer service, or a call centre environment.High emotional intelligence, empathy, and a customer-first mindset.Strong communication skills in Englishboth verbal and written.Confidence to ask the right questions and understand customer needs.Computer literacy and multitasking ability.Working hours and Shifts:Shifts will include: Monday to Friday: Midnight Start (00:00 08:00) or Early Morning Start (03:00 11:00). Alternating weekly. Hours are subject to change based on business needs and daylight savingsCompetitive Market Related Salary!Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies!
https://www.jobplacements.com/Jobs/S/Sales-and-Service-Consultant-1255852-Job-Search-01-26-2026-10-01-40-AM.asp?sid=gumtree
21d
Job Placements
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One of the prominent leaders in the logistics sector is seeking experienced, client orientated and target driven customer service / call centre staff with a great track record to join their team. Position OverviewWe are seeking a Customer Service Call Centre Representative to join the logistics team. The role involves handling customer inquiries, resolving issues, and ensuring smooth coordination of shipments and deliveries. You will be the first point of contact for clients, providing professional support and maintaining high service standards.Key Responsibilities:• Customer Interaction• Answer inbound calls, emails, and chat inquiries promptly and professionally.• Provide accurate information regarding shipments, delivery schedules, and logistics services.• Handle complaints and escalate complex issues to the appropriate department.• Logistics Coordination• Track shipments and update customers on delivery status.• Liaise with warehouse, transport, and operations teams to resolve service issues.• Assist in scheduling pickups and deliveries.• Problem Solving• Investigate and resolve delivery delays, damaged goods, or misrouted shipments.• Offer alternative solutions to meet customer needs.Data Management:Record customer interactions in CRM systems.Maintain accurate documentation of service requests and resolutions.Qualifications & Skills:Education: High school diploma or equivalent; logistics or business-related qualification preferred.Experience: 3–6 years in a call centre or customer service role (logistics/transport industry experience advantageous). Skills:Strong communication (verbal and written).Problem-solving and conflict resolution.Ability to multitask in a fast-paced environment.Proficiency in MS Office and CRM software.Knowledge of logistics processes (tracking, warehousing, transportation).Competencies:Customer-focused mindset.Team player with collaborative attitude.Attention to detail and accuracy.Ability to remain calm under pressure.• Time management and organizational skills.
https://www.jobplacements.com/Jobs/C/Customer-service-Call-centre-Logistics-1255473-Job-Search-01-25-2026-01-00-15-AM.asp?sid=gumtree
22d
Job Placements
1
Job description:The Acquisitions agent is responsible for sales and lead conversion targets.Marketing of company to both existing and new customers.Follow up on outstanding leads and/or queries.Handle inbound and make outbound calls according to campaigns.Demonstrate excellent knowledge of product, service offerings and systems.Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and company sales strategy.Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with companys quality standards and values.Selling value-added services.Up selling of company products.Obtaining referrals from new company customers.Provide constant feedback to intermediaries, management and other departments regarding status of leads.Ensure quality benchmarks are achieved.Manage time and workloads to ensure that deadlines and targets are met.Align own behaviour with company culture and values.Ensure achievement of own performance requirements.Establishing, building and maintaining relationships with our various partners.Contract administration, feedback and daily statistical reporting.Scheduling fitments of company units.Rescheduling appointments.Checking/Maintaining high Quality of schedules.Management of potential cancellations. Competencies Required:Selling skills (objection handling & negotiation).Customer centric.Attention to detail.Deadline and results driven.Initiative.Teamwork.Judgment/Problem solving.Tolerance for stress.Interpersonal and communication skills.Influencing. Job Requirements:Matric.1-2 years previous call centre experience in a sales environment is essential.RE 5, 120 FAIS credits advantageous.MS Office knowledge (Basic or Intermediate Excel).
https://www.jobplacements.com/Jobs/A/Acquisitions-Agent-Gauteng-1205710-Job-Search-7-23-2025-9-16-21-AM.asp?sid=gumtree
7mo
Job Placements
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