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Key ResponsibilitiesFront Office Leadership & Guest ServiceLead the front desk team during assigned shifts, ensuring service excellence at all timesWelcome guests and deliver a warm, professional first impressionOversee smooth and efficient check-ins, check-outs, and billing proceduresResolve guest enquiries, requests, and complaints promptly and professionallyEnsure service delivery aligns with the hotels luxury positioningOperational & Administrative ResponsibilitiesSupervise daily front office operations and ensure SOPs are followedAccurately manage reservations, billing, and guest profiles on Opera PMSPrepare and conduct detailed shift handoversSupport staff scheduling, break management, and shift coordinationLiaise effectively with Housekeeping, Porters, Maintenance, and ManagementAssist with training, mentoring, and performance guidance of reception staffMinimum RequirementsMatric or equivalent qualificationMinimum 2 years experience as a Reception Shift Leader or Senior Receptionist within a large, branded hotelOpera PMS experience is essentialStrong guest service background in a 4 or 5-star branded hotel environmentValid South African ID or valid work permitComputer literacy including Opera PMS and Microsoft OfficeCV must be fully updated before submissionKey Skills & AttributesProfessional, confident, and guest-focused leadership styleExcellent communication and interpersonal skillsStrong organisational skills and attention to detailAbility to remain calm and effective under pressureHands-on, solutions-driven approachImpeccable grooming and professional presentationReliable, accountable, and team-orientedWhy Work With UsCompetitive market-related salaryCompany contribution toward medical aid and pension fundStaff meals on duty and uniform providedOngoing training and development opportunitiesDiscounts on dining, accommodation, and selected hotel facilitiesSupportive and professional team cultureWhy The President HotelHere, hospitality is more than service it is about genuine connection. As part of The President Hotel team, you will work alongside passionate professionals, be supported in your growth, and be recognised for your contribution.Set in the heart of Bantry Bay, between the energy of Cape Towns city life and the calm of the Atlantic Ocean, The President Hotel offers 349 stylish rooms and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, a https://www.executiveplacements.com/Jobs/H/Hotel-Reception-Shift-Leader-1260884-Job-Search-02-10-2026-04-02-17-AM.asp?sid=gumtree

16d

Executive Placements

Sea Point & Three Anchor Bay

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Duties: Act as a group ambassador by living company mission and valuesEnsuring that you are familiar with, and adhere to, the Hotels code of conductEnsure that the Sales administrative support function is executed and to promote a strong bond with suppliersEnsuring harmonious relationships exist with other departments, suppliers and international sales managers by maintaining clear and prompt communication between all partiesEnsuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliersManage, issue and store collateral, gifting and promotional packsCoordinate site-inspections, by actioning and confirming all related details, updating and sending out a weekly site-inspection forecast and at time conducting the actual site inspection; all in accordance with Sales department procedures.Responsible for the management and upkeep of the Hotel database contacts.Responsible for managing the diary of the Sales Manager, ensure that the diaries of all the sales team are updated with internal communications, and where appropriate check and action Sales Managers e-mails.Assist with booking travel arrangements for the Sales TeamLiaise with tour operators to ensure accuracy of brochure information and communicating such information to clients.Ensure that STO contracts are issued to key clients according to company standard and to update Sales Opera with the specific rates issued.Ensure that the Online Image Gallery is updated for Operator Tour Agents websites, send links and collateral as requested to clients when required.Responsible for the collating checking and distribution of Incentive and Agency Statistics.Responsible for the drafting of Incentive Agreements, Value Add Agreements and Brochure Agreements in accordance with company directives and policiesResponsible for Tradeshow planning including arranging Pre and Post stay offers for Agents, confirming stand set ups and graphics, setting up appointment schedules, logistically arrangements and follow ups. Requirements: Grade 12Diploma in Hotel Management or Sales and Marketing would be advantageousAt least 3 years hotel experience in a reservations or guest interfacing role; or 3 years administrative experience.Previous work experience within a tour operator role advantageousComputer literate with working knowledge of Microsoft Office Outlook, Word and ExcelExperience at operator level of a Customer Relationship Management System exposure to Maximiser and Sales Force advantageousExperience at operator level of a Property Management System exposure to Opera advantageousHighly presentableExcellent command of the English languageSolid English verbal and writte https://www.executiveplacements.com/Jobs/G/Group-Sales-Coordinator-1256565-Job-Search-01-28-2026-00-00-00-AM.asp?sid=gumtree

1mo

Executive Placements

Camps Bay