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Takealot
Delivery Team Rondebosch requires a driver with vehicle or Motorbike. Join our delivery team using either your own transport, or we can help arrange a safe and reliable motorbike OR a fuel busting bicycle. Great
earning potential from R 400 a day .An advantage having general knowledge of
the Rondebosch, Mowbray, Observatory, Woodstock area. Any interested party can
contact 023 205 0273 or mail your CV: drivers@tdtrondebosch.co.za
The following
will be required from any interested party.
· Valid certified copy of
ID/Passport/ Asylum Documents
· Valid Certified copy of
Drivers license
· Valid certified copy of
Vehicle License
· Valid Certified copy of
Proof of Residence
· Roadworthy vehicle
· Criminal checks will be
done
Please in sure all documents are available and certified
2y
Woodstock
We are looking for dedicated individuals to join our armed response team:Valid PSIRA certificate with Grade A, B or C plus ResponseHandgun, Shotgun, Rifle or Carbine Competency for Business PurposesNO criminal recordValid Driver's LicenceAble to excel in fitness and shooting evaluationsDue to client base applicants must be fluent in AfrikaansSouth African Citizens onlyRECOMMENDATIONSPrevious experience in the industry an advantageOur members are carefully recruited, selected and trained in a variety of safety and security techniques. They are in constant contact with our 24 hour Control Room for security alerts and deployment of additional support.Above average salary offered.Please submit your CV to recruitment@abcsecurity.co.zaWE WILL NOT ANSWER MESSAGES THAT DO NOT INCLUDE A CVIf you have not heard from us by 15 June 2022, then your application has not been successful
18d
Stellenbosch
Results for all general jobs or in Jobs in South Africa
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202525
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
3d
1
Our client based in Century City is seeking Sepedi Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Sepedi (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R9000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number in 202671 subject heading or email body.
Surgo (Pty) Ltd will consider all applications ...Job Reference #: 202671
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202526
3d
1
SavedSave
We are looking for an experienced Agile Programme Manager to lead and manage our Agile projects and programs. The candidate will be responsible for the overall planning, governance, and successful delivery of Software and Business projects/epics into the business and will be reporting to our CEO. The candidate must have practical experience in managing large deliverables (Software and Business implementations) in an agile environment. What you’ll do:Liaise and work with the various stakeholders (Including clients) and Business Unit Executive Heads to align the objectives/ outcomes of the assigned program with the Businesss overall strategy and goals.Drive program priority across business units.Guide business units on resourcing and structure across Projects/ epic.Ensures all Projects/ Epics have a clear benefit hypothesis/ statement and clear acceptance criteria.Manage the Programme approval and prioritization procedures.Align Programme Deliverables.Coordinate and synchronize Projects/epic-related activities with all stakeholders.Manage the Programme budget.Manage the Programme Risk Register.Defining the program governance (controls).For Software Projects, collaborate with the Software Product Management and System and Solution Architects/ Engineering to decompose the project into features and prioritize the features of Agile Release Train (ART) backlogs.Manage Program Increment (PI) Planning, System Demos, and other SAFe ceremonies.Continuous coaching of SAFe for rollout across additional business units.Understand and report on the progress of the Projects/ epics MVP deliverables with key stakeholders.Continually assesses the viability of the Projects/ epic, leading indicators, and the outcomes defined for the epic.Working closely with Project Managers/Scrum Masters for projects within the program.Working closely with Test Managers for projects within the program.Your Expertise:10+ years in Project Management (At least 5 in managing Agile Projects).Experience in managing projects with both physical and digital products.Experience with Scaled Agile Framework Portfolio Management is advantageous.Experience with Office 365 (Microsoft Project, PowerPoint, Word, Teams, and Excel).Experience with tools like JIRA, MS DevOps, etc.Experience with Design Thinking tools like Miro, Figma, etc.Experience with DevOps and increasing Continuous Integration/ ContinuousDeployment maturity is advantageous.Qualifications Required:Relevant tertiary qualification.Agile Project Management certification (preferably CPAPM or SAFe).Personal Attributes:Deep understanding of iterative product development methodologies - such as SAFe and scrum methodologies.Ability to work with and influence remote teams.Strong planning, communication (written and verbal), presentation, negotiation, and facilitation skills.Strong leadership and management skills.The ability to manage project/product budgets.The ability to coach business units to manage resource allocation.The ability to
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NjIyNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1798416&xid=1108_186226
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- Must have B.Eng or BSc Eng from ECSA recognized university
- Must be Professional registration with ECSA
- Must have Code B drivers license
- Must have at least minimum of 5 years experience from Consulting Engineering Firms.
- Must have Advanced knowledge and skill with Prokon Design Software, PADDS or Probar 2 and AutoCAD.
- Intermediate knowledge of Revit, ROBOT or Prokon Sumo, and BIM digital delivery.
- A comprehensive understanding of SANS codes. Knowledge of other design codes (BS, EU/EN, American, etc.) will be an advantage.
- Intermediate understanding of contract management and contracts (JBCC, GCC, etc.).
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzkzODlfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1798354&xid=2323_9389
1h
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Ready to Escape the Mundane? Join iOCO Infrastructure Services for a Journey Beyond Work.We are seeking a Technical Support Specialist who possesses strong technical aptitude coupled with excellent communication skills to effectively troubleshoot and resolve problems. Apply now and lets tackle the toughest technical challenges together! What you’ll do:Onsite and Remote User Support to Client.General maintenance to office/boardroomsVIP User SupportDiagnose Hardware issuesReload of machinesNetwork SupportYour expertise:5 + Years practical in-service delivery; desktop support; generalist.Basic Server SupportQualifications required:Grade 12A+, N+MCSA/MCSE / International EquivalentITIL FoundationOther information applicable to the opportunity:Contract Position (12 Months)Location: MidrandWork Environment: Onsite (open plan office)Travel: Own vehicle essentialWhy work for us?If the daily grind makes you wonder if theres more to life than work, get ready to discover a professional journey that embraces excellence without compromise.Youve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.At our core, were challengers, disruptors, and innovators. Were a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. Were talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NjIyNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1798413&xid=1108_186225
1h
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Are you a seasoned expert in SAP FI and MM? Are you passionate about driving innovation and efficiency within the realms of finance, procurement, and asset management? Look no further! We are seeking a dynamic individual to join our team as a SAP Material Master Consultant.Why Join Us?Cutting-edge Projects: You will be at the forefront of SAP implementation, working on exciting projects that redefine our finance and procurement processes.Collaborative Environment: Join a team that values collaboration, innovation, and continuous improvement. Your ideas will be heard and your contributions will make a real difference.Professional Growth: We are committed to your development. You will have many opportunities to expand your skills, gain certifications, and advance your career within our organization.Diploma/Bachelors Degree in IT or related field.Minimum 3 years of experience in SAP FI/CO and MM.SAP Certification in MM is a plus.Strong technical expertise in SAP FI and MM configuration and implementation.Excellent communication, problem-solving, and stakeholder management skills.Manage SAP FI and MM modules for Finance, Contract Management, Asset Management, AP, and Procurement.Collaborate with cross-functional teams to identify challenges, define requirements, and implement innovative solutions.Lead FI/CO projects with a focus on acquisitions, disposals, splits, and mergers integrations.Drive efficiency and optimization through the implementation of best practices and continuous improvement initiatives.Build strong relationships with stakeholders to ensure their needs are understood and met.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NjIyNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1798412&xid=1108_186224
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We are seeking a highly experienced Lead Automation Tester to join our team in Sandton, Johannesburg. This is a hybrid role, offering a mix of remote and onsite work. The successful candidate will take a leadership role in shaping the automation testing landscape, leveraging over 8 years of experience in Automation Testing to ensure the delivery of high-quality software. This role involves defining automation strategies, mentoring team members, and driving innovation in our testing processes.What you’ll do:Lead Quality Engineering in squads in accordance with the agreed Test Engineering and Quality practices.Ensure alignment across stakeholders to optimize the testing efficiencies across the Product delivery stack.Ensure team effectiveness and healthy team dynamics.Liaise with Stakeholders.Deliver automated testing solutions. Provide advice to clients on quality practices.Build and foster deep relationships with Peers, Subject Matter Experts, Developers, Product Owners, and other Stakeholders. Work closely with Quality Assurance Leads, Practise Leads, Developers, Architects, Product owners, and other Stakeholders to meet the expectations of clients.Participate in the overall PI planning and the squad deliverables including capacity estimation and interdependencies.Obtain and review relevant artifacts from stakeholders (eg: technical landscape, architecture design, technology roadmaps).Create the Test Strategy, approach, or plan and ensure alignment with the squad objectives.Contribute to the systematic breakdown of the business needs into manageable feature(s), stories, and epics that can be delivered.Ensure all committed user stories and acceptance criteria are tested for the specific release ensuring quality is not compromised.Participate in the backlog grooming and in the sprint planning.Participate in the daily stand-up where necessary, manage the issues raised by the Software Quality Test Engineers, and raise relevant associated risks.Perform pull requests and ensure all feature branches are committed to Master.Review that the test automation solution meets the architectural and development standards that are reusable and scalable.Challenging the business and technology solutions in alignment with the clients value proposition.Ensure integration into and continuous test automation execution on DevOps pipelines.Work with the Enterprise Quality Assurance Practise Lead on the metrics and reporting to communicate quality engineering practices.Ensure the defect management process is adhered to by the Software Quality Test Engineers.Ensure artifacts are easily obtainable by storing all relevant artifacts in the repositoryParticipate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s).Encourage Peer reviews of the QA artifacts.Seek ongoing improvements in technical capabilities.Mentor the Engineers within the team to improve their technical capabilities.Provide input into t
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NjIwNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1798395&xid=1108_186205
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MUST:
• At least a National Diploma in an IT-related field from a South African Tertiary Institute.
• A+, N+, MCSE certification (non-negotiable).
• Basic knowledge of server 2008, Active Directory, DHCP, DNS.
• Network printer knowledge.
• Advanced knowledge of Microsoft Office and day-to-day software.
• 5-8 Years’ experience in a similar role with evidence of work in environment with more than
20 machines.
Relevant experience required:
• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Ensuring electrical safety standards are met.
• Repairing or replacing damaged hardware.
• Server support and maintenance (both online and offline).
• Upgrading the entire system to enable compatible software on all computers.
• Installing and upgrading anti-virus software to ensure security at the user level.
• Implementation and maintenance of firewalls.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Establishing good relationships with all departments and colleagues.
• Conducting daily backup operations.
• Managing technical documentation.
• Setting up and maintaining of printers.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzkzOTNfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1798355&xid=2323_9393
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Your Degree in Accounting or equivalent (BCom or BCompt (Acc)), as well as Accountant I Completed articles or 5 years experience in bookkeeping/ accounting functionAccountant II Completed articles and 3 years experience in bookkeeping or accounting function OR 8 years experience in bookkeeping/ accounting functionwill enable you to:Processes:Responsible for reviewing of primary source documentsResponsible for ensuring adherence to the Groups policies, procedures, budget limits and Levels of Authority regarding goods and services procuredResponsible for completing checks on completeness of supporting documentation maintainedAssists in other areas where requiredGeneral accounting and reconciliations:Prepares reconciliation schedules for more complex account balances and reviews schedules prepared by bookkeeper and to ensure that the balance sheet is appropriately reconciledPrimarily responsible for the validity, accuracy and completeness of transactions processed in the accounting records in a consistent mannerResponsible for the accuracy and completeness of intercompany and related party transactions and balances confirmed on intercompany transaction schedules and confirmationsResponsible for preparing calculations where required of amounts recognised in the accounting recordsReviews Payroll information with supporting documentationReviews instruction received from Group in relation to specific entity and ensures instruction is relevant, accurate and understood before actioningReviews the age analysis for customer to ensure validity, accuracy and completeness and follows up variances timeouslyProvide journals to be processedEnsure balance sheet reconciliations are up to dateEnsure the monthly income verification files are doneAssists in other areas where requiredManagement information:Responsible for preparing accurate management accounts, including the update of forecasts and all supporting schedules timeouslyResponsible for preparing an accurate budget, including the update of forecasts and all supporting schedules timeouslyForecast provided for cashflowPrepares and maintains all other management information requested by the executive management teamAssist with audit preparation and query resolutionsAssists in other areas where requiredSales function:Prepares and maintains calculations for revenue generated (including supporting documentation)Performs checks on inputs used for system generated revenue calculations to approved sources (agreements etc)Performs checks on inputs used for system generated revenue calculations to approved sources (agreements etc)Providing feedback to financial manager on any problemsUpdates and maintains summaries of Assets Under including movementsAssists in other areas where requiredBook buys:Calculating the final values of book valuations before payment Treasury and financial soundness:Takes ownership of the validity, accuracy and completeness of the weekly and long-term cash flow preparation in line with the
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Your NQF 5 Full Short Term Qualification approved by FSCA, 5 Years experience in an Account Executive or similar role, 8 Years experience in Short Term Insurance together with verbal and written communication, in English and Afrikaans, at all levels will enable you to:People & Processes:Effectively maintaining company standards and providing quality client service:Build and maintain lasting relationships with clients and partners by understanding focus and needs, and anticipating them in advance;Ensure compliance with regulations and procedures as laid down by the Financial Services Conduct Authority (FSCA), by keeping up to date with all changes in the regulatory framework;Oversee and achieve organisational goals while upholding best practices;Support and solve problems for clients by understanding and exceeding their expectations;Participate in brainstorming, office activities, staff meetings, and client meetings, researching and assisting with program development for existing clients and new prospects;Follow up with clients regularly to ensure needs are being met and identify opportunities;Manage the entire sales cycle from receiving the referral/lead to securing a sale;Following up on leads and referrals;Attend to administration and written communication;Present products to prospective clients;Work with underwriters to amend policies where necessary in order to meet client needs;Provide professional after-sales support to enhance the customers experience;Negotiate renewals with the client and ensure timeline performance;Respond to complaints and resolve issues;Save all documentation onto the policy management system.Service delivery to ensure customer satisfaction:Maintain service, quality, and desired outputs within a specific functional process through ensuring compliance to policies, procedures, and standards;Resolve escalated customer queries and complaints and provide feedback on matters resolved;Develop work routines in line with operational plans/schedules in order to manage the achievement of service delivery goals;Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.Maintain effective people practices:Align own behaviour with organisation culture and values;Share and transfer product, process and systems knowledge to colleagues;Collaborate and work with the Underwriting team to ensure required service levels are delivered.Compliance:Continuous improvement to ensure effective service:Ensure adherence to organizational policies, practices and procedures;Identify and recommend areas / ways to improve processes.
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iOCO Infrastructure Services: Where Challengers and Innovators Thrive!We are seeking a Call Coordinator with strong communication skills, professionalism, and multitasking abilities to join our team.   What you’ll do:Call ManagementSLA ReportingProductive TimeCall EscalationsCall Updating and Quality AssuranceYour expertise:Minimum 1 – 2 years Call Co-Ordinator ExperienceMicrosoft Office KnowledgeBasic IT knowledge Qualifications required:ITIL Foundation V3Soft Skills CertificatesAdministrative Certification Other information applicable to the opportunity:Permanent Position Location: SandtonWork Environment: Office Bound (Onsite)Physical Demands: Bending, sitting, lifting, and driving Travel: Traveling will be required (own transportation required)Why work for us?If the daily grind makes you wonder if theres more to life than work, get ready to discover a professional journey that embraces excellence without compromise.Youve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.At our core, were challengers, disruptors, and innovators. Were a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. Were talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NjIwOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1798399&xid=1108_186209
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the le...Job Reference #: 202651
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I'm looking for a Maintenance Supervisor that has experience in building maintenance.
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1h
VERIFIED
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To support the development and implementation of the Supplier Development strategy in line with the B-BBEE Action Plan.Qualification Minimum qualification: relevant bachelor’s degree i.e. BCom Accounting/Supply Chain/Law/Economics/or equivalent qualification.Other qualification/ certification in a relevant discipline, which may include B-BBEE.Knowledge Skills Minimum 5-8 years relevant experience in the Enterprise and Supplier Development (ESD) space or related field.Extensive knowledge in working with and supporting ESD programmes.Understanding of the legislative requirement relating to ESD.Experience in engaging and managing ESD beneficiaries.A good understanding of the FS Codes of Good Practice.Experience working in a high-level collaborative environment.Ability to manage multiple competing priorities while building effective relationships.Extremely organized and persistent, with drive and determination to achieve goals.Good understanding in formulation and implementation of ESD initiatives.Experience in formulating relevant ESD reports.SD StrategyProvide analytical and administrative support in the development of an SD Strategy.Support the setting of annual SD budgets and targets.Development and implementation of SD programme and initiatives Analyse / profile the Organisations procurement chain.Develop SD initiatives.Interact/ engage with suppliers to identify SD opportunities.Conduct detailed review of supplier support needs.Formalize SD agreements with SD beneficiaries.Manage the disbursement of SD contributions.Monitoring, Reporting and BenchmarkingDevelop and implement a plan to monitor and evaluate SD initiatives.Meet regularly with SD beneficiaries to ensure that value is generated and that expectations are being met.Report on required intervals (monthly, quarterly, annually) on the SD programme e.g. budget and pre-agreed targets.Benchmark the Organisations SD programme for continuous improvement.B-BBEE AuditSupport the annual B-BBEE audit on Supplier Development i.e. provide relevant documentation and attend to audit queriesÂ
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NjEyN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1798089&xid=1108_186127
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Must have: A Degree in Labour Law and 3 years Labour Relations experienceMust have sufficient knowledge of grievance processes, S189 and S189A processes; representation and mediation at disciplinary hearings as well as at conciliations and arbitrationsMust possess at least 2 years arbitration experienceMust be able to hit the ground running and deal with pressure from day one!Advanced understanding and / or experience in interpretation of employment contracts and agreementsDealing with conflict and grievance resolutionExperience in a trade union environment is a mustCollective bargaining and health and safety / employee wellbeingA valid drivers licenceWilling and able to travel extensively and on short notice (Able to stay out of the home for short trips)Skilled in daily Planning and Administration Desired SkillsTime Management and prioritisingResponsibilities: Member Representation / Legal Advice:Represent members at disciplinary hearingsRetrenchment Proceedings, Conciliations and ArbitrationsProvide legal advice and / or representation to members with regard to disciplinary hearings, workplace conflict, retrenchment processes and grievance disputesAppeal HearingsGrievancesRetrenchmentsConciliationsArbitration Member Satisfaction:Interact and resolve queries from members reporting and accountabilityWill be held responsible for any / all decisions once it is madeWill maintain an open and honest channel of communication with the Manager and Legal Department at all timesDisciplinary ProcessesDispute Resolution: Mediation; Conciliation and ArbitrationResearchAdministration - Report writingAdvanced understanding and application of Labour LawAbility to build positive relations through collaboration and diplomacyAnalytical qualities requiredAble to work in a challenging, fast paced and high-pressure work environment (willing to work long hours when required)Representation of members during arbitrations at the Dispute Resolution Centre (DRC) and / or the CCMAAdaptable - able to interact at both low/high management levelsAbility to deal with complex and sensitive issues Reporting:Directly to the Manager: Legal Department Arbitrations Package: Market related depending on experience and qualifications, plus benefitsShould you not have received a response to your application within two weeks of submitting your CV, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4OTQwMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1798163&xid=1109_189402
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The following education, experience and and langauge skills:B.Com-degree or Post Graduate Diploma in Financial Planning;FAIS Accredited (NQF Level 7 or higher);RE5;CFP;At least 7 years experience in the Employee Benefits industry in a consultancy role;Excellent writing skills;Verbal and written communication in English and Afrikaans, at all levels;will enable you to:Duties:Financial:Maintain existing client base.Ensure services offered to clients are cost-effective and profitable.Identify new business opportunities and the decision makers within the client organization and partner with the new business manager on these opportunities to ensure success.Promote cross-selling initiatives within the Group.Identify growth, new business, and cross-selling opportunities within the existing client base.Manage costs within your control, including costs relating to travel, accommodation, telephone, and printing.Notify and get approval from Principal Consultant and the Finance Department for expenses to be incurred.Notify the Principal Consultant and the compliance officer on errors/omissions that may lead to company being held accountable.Administration:Monitor and report on new business, operations, and profitability.Liaise with EFBC management to address any issues.Implement management decisions, ensure roll-out, and that decisions are actioned.Relationship Management:Build and maintain strong relationships with decision-makers and primary client contacts at multiple levels.Identify prospects and build relationships with prospects decision-makers.Build and maintain strong relationships with staff of other divisions within the Group.Build key relationships with all service providers (i.e. administrators, insurers, individual advisors, etc.), distribution partners, and target market.Clients and consulting:Proactively manage client expectations, maintain strong relationships, and remain client focused at all times.Prepare and present proposals to a clients current retirement fund and/or risk benefits that could affect them as an employer as well as their employees.Provide advice to the Trustees and/or Employer pertaining to benefits, legislation, and pending changes that could impact the retirement fund and/or group risk scheme.Proposals and advice to be peer-reviewed by a Principal Consultant or Head of Consulting.Ensure that the clients retirement fund and group risk arrangements remain competitive, cost-effective, and appropriate for the client and the profile of employees.Negotiate on behalf of Trustees/Employers/Members with service providers.Plan and implement member sessions with the allocated Wealth Advisor.Monitor and ensure the resolution of client queries.Compile reports i.e. trustee reports, market review feedback, etc.Achieve agreed new business targets.Compliance to Internal ProcessesActively share information with other team members regarding successes, issues, trends, and ideas.Develop strong relationships with all internal colleagues and ext
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Must be immediately availableContract position of 1 yearMust speak fluent AfrikaansMust have experience working on Eskom projects, new and or renewable energyAs an Intermediate Project Manager, youll manage a team of staff responsible for the delivery of projects. You will work with stakeholders to plan and schedule the project, review progress regularly and make any necessary changes or adjustments to ensure that it meets its goals and deadlines. You may have several teams reporting to you or be able to handle everything yourself. RequirementsProposes and coordinates various project management activities.Creates appropriate documentation and documents project status with the client through verbal presentations, reports, and meetings.Co-ordinating and chairing weekly project meetingsUpdating and distributing weekly progress reports (including minutes and action logs)Monitoring of project deliverables and taking corrective measuresManaging project risks and issues.Managing Scope changes and impacts and ensuring business care is kept up to date and customer signs off are completed.Chair program or project meetings and prepare the necessary documentation, Such as minutes, SteerCo, Weekly Status and Stakeholders, and Daily stand-ups.Direct and Motivate the project/program team(s) to ensure successful delivery of scope, within time, cost, and quality agreementsUpdating of Project Plans.Great interpersonal skills of people/roles management Strong ability to organize thoughts and documentationSystematic problem-solving ability, high Performance / Client focusedPositive Flexibility to changes in working environmentGood interpersonal / team building skillsQualifications4+ years of project management experience.Bachelor’s degree or Diploma in Project Management required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NjExMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1798074&xid=1108_186110
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Your relevant Tertiary Degree as well as at least 8-10 years post qualification management experience, will enable you to:People:Communicate with all employees, management and other stakeholders.Be part of and contribute to a team of people.Responsibilities:Assist with the implementation of the HR Strategy to:Strengthening the Group Culture.Retain talent i.e. benchmarking, career development and effective recruitment.Drafting, reviewing, updating and administration of company policies and procedures to support the group strategy and the management of the groups human resources. Ensure legal compliance with relevant legislation.Guiding and enabling the HR team to provide HR administration/ transactional (HR Compliance) support to the Group including but not limited to:Provide inputs to payroll,Assist with activities as required with regards to employment equity,Compilation of monthly and quarterly HR reports,General administrative support,Capture all relevant information on HR administrative system,Ensure updated leave record system,Ensure adherence to HR policies and procedures.Conduct annual remuneration benchmarking for all employees and liaise with management with regards to deviations from the benchmark.Develop, implement and maintain recruitment and selection practices that ensure the appointment of the best possible staff in line with Group policies and legislation. The support to the Group should include, but not limited, the following activities:Assist management with job descriptions,Conduct grading and benchmarking activities,Assist management in the interview process ensuring compliance to company policies,Assist management with the internal transfers and promotions,Employee on-boarding, induction and termination,Managing Employment Equity Targets,Assist with workforce planning,Co-ordinating probation management and provide assistance to management.Performance ManagementCoordinating and maintaining the Performance management process,Ensure KPA and KPI alignment with Job Descriptions,Provide Performance management report to management,Ensure that the outcomes of the performance management are incorporated in the Individual Development plans.Skills and Employee DevelopmentPerform an annual skills gap analysis,Develop and implement a skills plan based on the gap analysis,Assist management with probation management,Assist management with the preparation of Individual Development plans and Management Development where applicable,Administration of bursary schemes and graduate programmes and learnerships,Compile and submit regulatory Skills development plans, Compile, submit Annual Training Reports, compile and submit progress and feedback reports and liaise with Inseta and Fasset.Obtain and manage all grant funding processes,Support management in development, implementation, and review succession plans and manage these planes in line with the Individual development plans.Co-ordinate and management of Employee relationsDisciplinary matters
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NjEyNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1798088&xid=1108_186126
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