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Job DescriptionTo provide immediate first line support and daily assistance of all IT related issuesAssisting the regional IT Managers and the Head of IT with all IT related functions.Troubleshooting and problem solving of user issues (Local and remote)Maintaining company IT standards and procedures, network security and confidentiality of information.Hardware and Software - setup, repair, configure, troubleshootAssisting with general tasks and administration or Ad-hoc tasks and problems.Improving helpdesk turnaround time and escalation of any issues and calls.Ensure prompt feedback to all calls assigned and do follow ups with users.Assisting with uptime and monitoring of the IT infrastructureAssisting with the Helpdesk function logging and maintaining all support callsEnd user support queriesMaintaining company hardware assets using asset management tools and processes.Setup hardware devices for users. (PCs laptops, Tablets, Mobile devices)Repair laptops diagnose for hardware faults and provide assessment.Repair laptops upgrade, install or swop internal components or parts.Minimum RequirementsGrade 12CompTIA A+ EssentialCompTIA N+ or IT Diploma, MCITP or MSCE 2012 (Desktop Engineer) (Current to within 18 months) will be an advantage.Any Manufacturer repair certification (hardware related) (Apple, Lenovo, HP, Dell, etc) will be advantageous or 3 years hand on repair experience essential.3 years experience with exposure to IT systems in an environment with 60 or more users.Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP.Basic understanding of network services, e.g. email / internet / firewall / ProxyAdvanced knowledge of Microsoft Windows client operating systems (Windows 8,1 & 10)Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet Explorer/Firefox, Chrome)Highly advanced computer literacyMobile device troubleshooting- iOS and Android.Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)Detailed knowledge and hands on experience of repairing laptops (Essential)Knowledge and hands on experience of repairing tablets (Advantageous)Hands on experience with end user support.Job SkillsClient liaison and customer service principles (Must be patient when dealing with difficult customers)Time managementTeamworkAbility to multitaskExcellent organisational and interpersonal skillsMust have
https://www.jobplacements.com/Jobs/D/Desktop-Support-Technician-662292-Job-Search-01-30-2026-00-00-00-AM.asp?sid=gumtree
4d
Job Placements
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-Worcestor-1257643-Job-Search-01-30-2026-10-01-42-AM.asp?sid=gumtree
4d
Job Placements
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We are recruiting on behalf of a well-established organisation seeking a detail-oriented Account Administrator to support financial and administrative operations. This role is ideal for someone who is highly organised, accurate, and confident in handling accounts, documentation, and client-related administration within a fast-paced professional environment.The successful candidate will play a key role in ensuring accurate record-keeping, supporting internal teams, and maintaining efficient account processes.Minimum Requirements:Diploma or Degree in Accounting or a related field2–3 years’ relevant accounting / accounts administration experienceBank processing and cashbook managementHandling walk-in paymentsDebtors and creditors managementFull and accurate processing up to Trial BalanceAccount and balance sheet reconciliationsMonthly payroll processingPreparation of basic monthly management statementsBasic stock control experienceRemuneration:Cost to Company: R18,000 – R23,000 per monthSalary offered will be based on qualifications and relevant experienceWorking Hours:Monday to Friday 08:00 - 17:00IMPORTANT:Applications close 28 February 2026Only applications submitted via the Ditto Jobs platform will be consideredOnly candidates who are shortlisted will be contactedNo social media messages / comments will be responded to
https://www.jobplacements.com/Jobs/A/Accounts-Administrator-Bethlehem-1257607-Job-Search-01-30-2026-05-00-15-AM.asp?sid=gumtree
4d
Job Placements
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