Junior Technical Support Analyst

Key Responsibilities

• Provide first and second-line support for in-house applications and infrastructure.
• Manage and troubleshoot issues within Microsoft Azure environments.
• Perform routine server support and maintenance tasks.
• Log, manage, and resolve tickets using a ticket management system.
• Deliver professional client-facing support via Microsoft Teams or telephone.
• Communicate technical solutions clearly and patiently to non-technical users.
• Prioritize and resolve incidents within agreed Service Level Agreements (SLAs).
• Collaborate with internal teams to escalate and resolve complex issues.
• Document support procedures and contribute to knowledge base articles.

Required Skills & Experience

• 0-2 years experience in an IT support role.
• Familiarity with Microsoft Azure services (Active Directory, Virtual Machines, Storage Accounts).
• Strong understanding of networking concepts (DNS, DHCP, IP addressing, VPNs, Firewalls).
• Ability to troubleshoot connectivity issues effectively.
• Basic PowerShell scripting for automation or troubleshooting.
• Experience supporting Windows Server environments.
• Familiarity with ticket management systems (e.g., Jira).
• Excellent troubleshooting and communication skills.
• Proven ability to manage multiple tasks and prioritize effectively.
• Experience working in small, agile IT teams.
• Exposure to monitoring or remote support tools.

This is an office-based position.

Whats in it for you?
This is an exciting opportunity to work in a collaborative environment where your technical expertise and client service skills will make a direct impact. Join a team that values clear communication, technical excellence, innovation, efficiency, and professional growth.
Apply Now!