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Senior IT Support Technician / Workshop Supervisor

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Key Responsibilities:Workshop OperationsOversee the daily running of the workshop and coordinate technician activities.Allocate jobs to technicians according to priority, deadlines, and skill level.Monitor all devices and jobs in the workshop, ensuring clear visibility of job status, next actions, and outstanding dependencies.Ensure repairs, setups, diagnostics, and client-related technical work are progressing efficiently and within acceptable turnaround times.Follow up on stalled or delayed jobs and proactively address workflow bottlenecks.Maintain workshop standards in relation to organisation, cleanliness, stock awareness, and proper device handling.Ensure workshop-related documentation, notes, and status updates are captured accurately and timeously.Technical Support and EscalationAct as a senior escalation point for desktop, laptop, printer, networking, Microsoft 365, and general business IT support issues.Perform hands-on diagnostics, configuration, troubleshooting, repair, and setup of end-user devices and related equipment.Provide support across client environments including Microsoft 365, shared infrastructure, networking, printers, backups, and basic server-related matters.Assist with onsite and remote troubleshooting where required.Identify recurring technical issues and recommend practical improvements to reduce repeat faults, wasted time, and service inefficiencies.Team Coordination and OversightProvide daily direction and structure to junior or semi-skilled technicians.Help ensure technicians are working productively, following process, and taking ownership of assigned work.Reduce the need for constant management intervention in daily workshop coordination.Guide technicians on troubleshooting methodology, documentation standards, prioritisation, and job ownership.Escalate recurring performance issues, workflow constraints, and technical risks to management when required.Client Service and CommunicationCommunicate professionally with clients regarding job status, delays, findings, and technical recommendations.Ensure clients receive timely feedback and realistic expectations.Support improved service delivery through stronger responsiveness, follow-through, and accountability.Escalate urgent client-impacting matters appropriately and without delay.Administration and Process SupportEnsure tickets, workshop jobs, notes, and technical actions are properly updated and recorded.Assist in enforcing workflow discipline, prioritisation, and process adherence within the department.Support asset tracking, warranty follow-ups, supplier coordination, and job tracking where required.Contribute to the improvement and refinement of int https://www.jobplacements.com/Jobs/S/Senior-IT-Support-Technician-Workshop-Supervisor-1275491-Job-Search-03-26-2026-04-00-43-AM.asp?sid=gumtree

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Mamelodi

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?? NOW HIRING: Workshop Supervisor / Senior IT Support Technician We are looking for a hands-on, dependable, and technically strong IT professional to join an established IT services environment supporting small to medium-sized businesses. This role is ideal for someone who thrives in a fast-paced support environment and can combine technical expertise with team coordination and workshop oversight. ?? Role OverviewYou will serve as a senior technical resource while also taking ownership of day-to-day workshop operations.This is not a purely supervisory role you will be expected to lead from the front, remain hands-on, and drive efficiency within the technical team. ?? Location & DetailsLocation: Pretoria (Hatfield area)Salary: R25,000 CTC (depending on experience)Working Hours: 08:00 17:00Position Type: PermanentStart Date: ASAP ??? Key ResponsibilitiesTake control of workshop workflow and job visibilityAllocate, manage, and follow up on technician tasksImprove turnaround times and reduce bottlenecksAct as a technical escalation point for complex issuesReduce reliance on senior management for daily coordinationImprove documentation, accountability, and follow-throughEnhance overall client service delivery ?? Minimum Requirements35 years experience in IT support / desktop support / MSP environmentStrong hands-on experience with:Windows desktops & laptopsPrinters, peripherals & general IT troubleshootingMicrosoft 365 administration (user support, mail, basic tenant admin)Solid networking fundamentals (TCP/IP, DHCP, DNS, routers, Wi-Fi)Fluent in English and AfrikaansValid drivers licenseAbility to work under pressure and manage multiple priorities ? Advantageous ExperiencePrevious MSP (Managed Services Provider) experienceSupervising or mentoring techniciansWindows Server exposureMicrosoft Entra ID / Azure AD / SharePointBackup systems, antivirus, or endpoint management toolsProject rollouts or deploymentsClient-facing IT support experience ?? Key AttributesSelf-managed and proactiveHighly organised and disciplinedStrong problem-solver with a practical mindsetCalm under pressureProfessional with clients and team membersStrong sense of urgency and accountabilityComfortable making decisions and taking ownership ?? How to Apply https://www.jobplacements.com/Jobs/W/Workshop-Supervisor-Senior-IT-Support-Technician-1274988-Job-Search-3-24-2026-11-55-18-PM.asp?sid=gumtree

Job Placements

Mamelodi

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Bayteck, a National Company requires the services of a Junior IT Technician to be based at their branch in Midrand Gauteng Essential Requirements: • Completed Matric • Completed relevant tertiary IT qualification – beneficial • Completed A+ / N+ - highly beneficial • Own transport with a valid driver’s license – essential • 2+ years’ experience working in desktop, server, cloud, and network fields – essential • South African ID • Specialised knowledge of computer hardware, software, consumables, and internet related services • Ability to lift and carry equipment • Must possess a solid understanding of PC hardware/peripheral devices, Active Roles and Active Directory, standard operating systems, and Microsoft Office Applications. • Implementing & Support of MS Office products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint • Supporting the videoconferencing facility, projectors • Installation and Support of Network & Local Printers · Design and install well-functioning computer networks, connections and cabling. · Perform troubleshooting to system failures and identify issues to ensure the long-term efficiency of the network. · Inspect LAN infrastructure and fix minor or major problems/bugs. · Install and maintain VoIP infrastructure. · Test and configure software and maintain and repair hardware and peripheral devices. · Organize and schedule installations and maintenance without deterring others from completing their own work. · Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions. · Learning and deployment of WAN firewalls. · Perform SQL and Excel maintenance and troubleshooting via hosted exchange platforms. · Outstanding diagnostic, problem-solving and analytical skills. · Good communication skills. · Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies. · Good knowledge and Experience of SQL Database and Excel. · Hands-on experience with common software and hardware. · N+ & A+ certifications or equivalent IT knowledge/experience. · MTCNA certification or equivalent Mikrotik knowledge/experience is strongly preferred. Email your CV to pagejl@bayteck.co.za and use “IT Support” as a reference.

1mo

Midrand