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Senior IT Support Technician/Workshop Supervisor
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General Details
Location:
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
Minimum Requirements:
Key responsibilities:
Workshop Operations:
Technical Support:
- 3 - 5 years' experience in IT Support, desktop support, of MSP support.
- Strong practical experience with Windows desktops, peripherals, printers, and general office IT troubleshooting.
- Working knowledge of Microsoft 365 administrations, including user support, mail troubleshooting, and basic tenant administration.
- Good understanding of networking fundamentals, including routers, switches, Wi-Fi, TCP/IP, DHCP, DNS and internet connectivity troubleshooting.
- Exposure to basic server support, backup systems, and shared business infrastructure.
- Valid driver's licence and own reliable vehicle.
- Good written and verbal communications skills.
Key responsibilities:
Workshop Operations:
- Oversee the daily running of the workshop and coordinate technician activities.
- Allocation of jobs to technicians according to priority, deadlines and skill level.
- Monitor all devices and jobs in the workshop, ensuring clear visibility of job status, next actions, and outstanding dependencies.
- Ensure repairs, setups, diagnostics and client-related technical work are progressing efficiently and within acceptable turnaround times.
Technical Support:
- Act as senior escalation points for desktop, laptop, printer, networking, Microsoft 365, and general business IT support issues.
- Perform hands-on diagnostics, configuration, troubleshooting, repair, and setup of end-user devices and related equipment.
- Provide support across client environments including Microsoft 365, shared infrastructure, networking, printers, backups and basic server related matters.
- Assist with onsite and remote troubleshooting when required.
- Identify recurring technical issues and recommend practical improvements to reduce repeat faults, wasted time, and service inefficiencies.
https://www.jobplacements.com/Jobs/S/Senior-IT-Support-TechnicianWorkshop-Supervisor-1273831-Job-Search-03-20-2026-04-18-21-AM.asp?sid=gumtree
Id Subtitle 1352701281
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Job Placements
Selling for 1 year
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