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Senior IT Support Technician / Workshop Supervisor
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General Details
Location:
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
Key Responsibilities:
Workshop Operations
Workshop Operations
- Oversee the daily running of the workshop and coordinate technician activities.
- Allocate jobs to technicians according to priority, deadlines, and skill level.
- Monitor all devices and jobs in the workshop, ensuring clear visibility of job status, next actions, and outstanding dependencies.
- Ensure repairs, setups, diagnostics, and client-related technical work are progressing efficiently and within acceptable turnaround times.
- Follow up on stalled or delayed jobs and proactively address workflow bottlenecks.
- Maintain workshop standards in relation to organisation, cleanliness, stock awareness, and proper device handling.
- Ensure workshop-related documentation, notes, and status updates are captured accurately and timeously.
- Act as a senior escalation point for desktop, laptop, printer, networking, Microsoft 365, and general business IT support issues.
- Perform hands-on diagnostics, configuration, troubleshooting, repair, and setup of end-user devices and related equipment.
- Provide support across client environments including Microsoft 365, shared infrastructure, networking, printers, backups, and basic server-related matters.
- Assist with onsite and remote troubleshooting where required.
- Identify recurring technical issues and recommend practical improvements to reduce repeat faults, wasted time, and service inefficiencies.
- Provide daily direction and structure to junior or semi-skilled technicians.
- Help ensure technicians are working productively, following process, and taking ownership of assigned work.
- Reduce the need for constant management intervention in daily workshop coordination.
- Guide technicians on troubleshooting methodology, documentation standards, prioritisation, and job ownership.
- Escalate recurring performance issues, workflow constraints, and technical risks to management when required.
- Communicate professionally with clients regarding job status, delays, findings, and technical recommendations.
- Ensure clients receive timely feedback and realistic expectations.
- Support improved service delivery through stronger responsiveness, follow-through, and accountability.
- Escalate urgent client-impacting matters appropriately and without delay.
- Ensure tickets, workshop jobs, notes, and technical actions are properly updated and recorded.
- Assist in enforcing workflow discipline, prioritisation, and process adherence within the department.
- Support asset tracking, warranty follow-ups, supplier coordination, and job tracking where required.
- Contribute to the improvement and refinement of int
https://www.jobplacements.com/Jobs/S/Senior-IT-Support-Technician-Workshop-Supervisor-1275491-Job-Search-03-26-2026-04-00-43-AM.asp?sid=gumtree
Id Subtitle 1353180017
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Job Placements
Selling for 1 year
Total Ads4.90K
Active Ads4.90K
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4.90KTotal Ads
21.71MTotal Views
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