Workshop Supervisor / Senior IT Support Technician

?? Location: Hatfield, Pretoria
?? Salary: R25 000 CTC (Depending on Experience)

Are you a hands-on IT professional ready to step into a role where you can lead, organize, and still stay technically involved?
Were looking for a Workshop Supervisor / Senior IT Support Technician to take ownership of workshop operations while acting as a senior technical resource within a fast-paced SMB/MSP environment.
This is not just a supervisory role youll be expected to lead from the front, troubleshoot independently, and bring structure, urgency, and accountability to the technical team.

? Experience Required
3 5 years experience in IT support / desktop / workshop / MSP environment
Strong experience with Windows desktops, laptops, printers & peripherals
Microsoft 365 administration (user support, mail, basic tenant admin)
Solid networking fundamentals (TCP/IP, DHCP, DNS, routers, switches, Wi-Fi)
Strong communication skills (Afrikaans & English essential)
Ability to work under pressure and manage multiple priorities

? Advantageous Experience
MSP environment exposure
Supervising or mentoring technicians
Windows Server administration
Microsoft Entra ID / Azure AD / SharePoint
Backup systems, antivirus & endpoint tools
Project rollouts / deployments
Client-facing IT support experience

??? Key Responsibilities
Take ownership of workshop flow and job visibility
Allocate work and follow up with technicians
Improve turnaround times and reduce bottlenecks
Provide senior-level technical troubleshooting and escalation support
Improve documentation, accountability, and follow-through
Reduce dependency on management for daily coordination
Support stable and responsive client service delivery

?? Key Competencies
Self-managed and proactive
Strong problem-solving ability
Organised and disciplined
Hands-on and solution-driven
Calm under pressure
Professional with clients and team members
Strong sense of urgency and accountability
Able to lead and hold technicians accountable constructively