Workshop Supervisor / Senior IT Support Technician

?? NOW HIRING: Workshop Supervisor / Senior IT Support Technician

We are looking for a hands-on, dependable, and technically strong IT professional to join an established IT services environment supporting small to medium-sized businesses.

This role is ideal for someone who thrives in a fast-paced support environment and can combine technical expertise with team coordination and workshop oversight.

?? Role Overview

You will serve as a senior technical resource while also taking ownership of day-to-day workshop operations.

This is not a purely supervisory role you will be expected to lead from the front, remain hands-on, and drive efficiency within the technical team.

?? Location & Details

Location: Pretoria (Hatfield area)

Salary: R25,000 CTC (depending on experience)

Working Hours: 08:00 17:00

Position Type: Permanent

Start Date: ASAP

??? Key Responsibilities

Take control of workshop workflow and job visibility

Allocate, manage, and follow up on technician tasks

Improve turnaround times and reduce bottlenecks

Act as a technical escalation point for complex issues

Reduce reliance on senior management for daily coordination

Improve documentation, accountability, and follow-through

Enhance overall client service delivery

?? Minimum Requirements

35 years experience in IT support / desktop support / MSP environment

Strong hands-on experience with:

Windows desktops & laptops

Printers, peripherals & general IT troubleshooting

Microsoft 365 administration (user support, mail, basic tenant admin)

Solid networking fundamentals (TCP/IP, DHCP, DNS, routers, Wi-Fi)

Fluent in English and Afrikaans

Valid drivers license

Ability to work under pressure and manage multiple priorities

? Advantageous Experience

Previous MSP (Managed Services Provider) experience

Supervising or mentoring technicians

Windows Server exposure

Microsoft Entra ID / Azure AD / SharePoint

Backup systems, antivirus, or endpoint management tools

Project rollouts or deployments

Client-facing IT support experience

?? Key Attributes

Self-managed and proactive

Highly organised and disciplined

Strong problem-solver with a practical mindset

Calm under pressure

Professional with clients and team members

Strong sense of urgency and accountability

Comfortable making decisions and taking ownership

?? How to Apply