Junior On-site Technician

This role supports the rollout, configuration and day-to-day technical operation of a Cloud-based Point-of-Sale (POS) solution for hospitality businesses, including sit down restaurants, Take Away and Bars. The successful candidate will assist with system implementation, hardware setup, training, and customer support, helping ensure stable deployments and a positive customer experience.

Duties & Responsibilities

Cloud POS Implementation
Assist with onboarding new customers onto the Cloud POS platform

· Support configuration of:
o Web-based back-office modules (stock, recipes, sales products)
o Android & iOS POS terminals (ordering, payments, transfers, voids)
o Help prepare and validate systems before go-live
Hardware & Infrastructure Support
· Assist with setup and basic troubleshooting of:
o Android tablets, iOS tablets, all-in-one POS devices, credit card terminals.
o POS peripherals (printers, cash drawers, network switches, scanners etc.)

Integrations Support

· Assist with setup and validation of:
o Card payment providers
o Online ordering platforms
o Perform basic testing and escalate integration issues clearly and accurately

Training & Customer Support

· Assist with customer training for:
o Front-of-house POS usage
o Manager back-office operations
o Provide telephonic and remote support for day-to-day operational issues
o Participate in onsite support and implementations

Product & Team Growth Support

· Capture customer feedback and recurring issues
· Assist with user acceptance testing and validation of new features
· Contribute to training material and basic documentation

Desired Experience & Qualification

· Matric
· Diploma or degree in IT: Information Systems, or a related field
· Previous experience in hospitality systems / technical support / POS / Hardware setup and troubleshooting
· Strong knowledge of Android & iOS operating systems
· Conceptual understanding of reports and operational data
· Strong communication skills and customer-focused mindset
· Will be required to travel for onsite implementations and support - own car essential
· Flexibility to assist after hours during go-lives or critical issues
Job Type: Full-time
Work Location: In person

Please apply online at https://wkf.ms/48kse0D